The only reason I come back to Logan's is for Julie, she is the best bartender, she's super funny and personable and always has that signature laugh. A lot of workers come and go here but Julie is always here with a smile! read more

I walked in and about 6-7 very young host and hostesses were at the front desk. One was laying on the counter on her phone. They were all at least enthusiastic in the greeting I received. A young lady seated me and I sat in a section with 4 other occupied tables . I saw three servers in the section engaging with customers. I had a direct view into the kitchen and one server was standing there waiting while the cooks were preparing the food . I waited 18 minutes with not one server ever coming to my table or even near me. I got up and left And on my way out I told the hosts that apparently they set me where there are no servers because no one ever came to my table #41. Not a word of regret that I wasn't served or was leaving . read more

This Logan's really was not good. I had "the Logan" which is supposed to be seasoned. And it wasn't at all. The first Logan was full of fat but the manager did not believe me. It was simply not good at all. Which is a shame because we live Logan's. Our server, Hunter, was wonderful. Only bright spot of the evening. read more

I definitely would NOT recommend this place. Our steak was supposed to medium but came out over well done. Didn't get our appetizer until well into dinner so we asked that it be boxed up. One in our group never got her order so we asked that it be boxed so we could go. The orders we received has the wrong sides. A burger that we ordered medium came over well done. Also took forever to get food and it slowly came out at different times. As we were leaving a different server brought out our appetizer even though we had already had it boxed up. We had been sitting there about 15 minutes after ordering food when the server came over to see how we wanted our burger cooked and told us she was getting ready to put our order in. Nothing about our dinner experience was good. read more

I should have followed the reviews and skipped this restaurant. My daughter loves steaks but not this place Her steak was a big piece of fat and gristle We had to ask 4 times for utensils Plastic knives and forks to cut steak, what the heck Paper napkins read more

Steak and baked potatoe was just OK. Not many people in this Logan's location. Super nice bartender Julie who makes you feel welcome. It's Logan's you get what you pay for. read more

Logan's Roadhouse - American Near Me - Madison, Alabama

My wife and I sat at the bar, and I'll say that the bartender was absolutely busting his butt. He was good with our drinks and taking our orders. We placed an appetizer order (fried zucchini), which came out in a reasonable time and it was ok but most of the breading was falling off. We place our entree order about 5-10 minutes later but must have waited 20-30 minutes after finishing our appetizer. I still could have given this a 3-4 star review IF the food was remotely good. I ordered a medium-RARE sirloin and it came out close to Well-Done. I had 2 bites and just took it home for my wife to eat later (she likes well), as it was way too done for my taste. My wife got a sampler and the fried shrimp were cold & rock hard, basically inedible. While the bartender was busy, not once were we asked how the food was for me to even conplain or send it back. And since we were already there for 1 hour and 45 minutes, I wasn't going send it back to wait another 20 minutes. I'm generally pretty easy to please, rarely leave reviews and saw the poor reviews for this location, but thought we'd give it a try. Lesson learned. read more

We decided to stop in here as it's close to our hotel and is usually good. Biggest mistake ever. 30 min wait to sit, once we did sit it was over 30 minutes to get out meal, my son chicken tenders, me the large prime rib medium well. It was red and pink inside and it was the absolute worst piece of beef I've ever had. There was so much fat was disgusting Terrible I don't know how I could describe it other than that . Inedible... they comped the prime rib but I have to question ever going to another Logan's again .... Beyond terrible !!!!!! read more

Has reservations at 11:00 am for my company's Christmas luncheon (about a party of 20). Everyone had arrived and was seated ready to order by about 11:20. Orders were placed. Waited...waited...waited. About an HOUR and 20 minutes later, food slowly starting coming out about 4 plates at a time with about a 5-8 minute wait between additional deliveries of about 4 more plants. After almost 2 hours, there were still 8 people in our party that had not been served, and others were already finished. Our server was nice and did the best he could, but evidently something was off big-time in the kitchen. On the up side, the manager was apologetic and didn't charge anyone for their food (especially since almost half of us never got it!). We eventually said to hell with it and left. Never again. We are done with Logan's for life! read more

First off, I hate to be the guy rating services but I am extremely dissatisfied...I ordered the 8oz steak well-done with fries. I didn't realize seasoning came at customers request because this steak literally takes like cardboard or something. It's already bad enough I got it well-done... The reason for a whopping 2 stars is because the fries were really good, plus I ordered a pick up with 10 minutes to closing so I understand why you all may have "forgotten " the seasoning, But I guess I was HOPING that 41% tip would get me decent service this late. After all, I was only 37 seconds away at the BW plus across the street... P.s I'm not looking for free food or anything. Just giving my experience read more

This Logan's is a disaster. This place should be shut down. A couple of weeks ago, it took 3hrs to get out of there. Only two servers, lost my ticket, took 1.5hrs to tell me. Steak was fatty. Got a sandwich Philly it was dry. Then they charged me after 2hrs. Patrick , supervisor, said come back. I did and that meal was cold and burnt crab cakes. Most is inept mgt. This whole operation is substandard. read more

I decided to go to Logan's one Monday after a long day at work with my daughter and, overall the experience was deplorable. The wait was forever, and there were hardly any people there. First I ordered an alcoholic beverage, and didn't get it until after my appetizer and it was flat. Who serves a blue moon with no orange slice?! They were out mash for the chopped steak I wanted, then out of shrimp for the gumbo I wanted. So, I settled for a salad. As I'm eating my salad, I find a hair in it. This is completely unacceptable and absolutely disgusting!! I told the waiter about this and he proclaimed that he would discuss it with the manager. To add insult to injury, my daughter's food was cold and very subpar. When I finally got the check, the salad was still on there, even after previous discussion. When I tried to voice my disappointment to the waiter he showed little to no interest or compassion for my issues. All in all, The service was slim to none and the food was as well. I won't be back. read more

logan's roadhouse Madison Blvd. Madison al is the worst place to eat. service is terrible. took 3hrs to get my meal, because they lost the ticket and waited to tell me. when i got the steak it was gristle. got a replacement sandwich. then mgt still wanted to charge full price for the meal. i ended up paying for the drink. this place is a joke and should be avoided at all costs. they ruined my thanksgiving. read more

Logans Roadhouse is OK. It is like all the other Roadhouse-style joints I have been to all around the country. The same menu and selections as well. There is nothing wrong with this place at all. The staff was pleasant and attentive and the Manager was a nice fellow as well. It isn't my first choice to go for a good steak, but I would't turn away a gift card to dine here either. Check it out! It's great to take a business group to for a nice, affordable dinner. read more

Stopped here@ 11:30 anticipating a nice meal before I boarded my flight at the Huntsville Airport. My friend and I asked for rolls.. ( cold and no butter) She ordered a filet and I ordered a ribeye. 15 min later the server came back and said we don't have any ribeye... I was perplexed However I do understand restaurants run out of things. How a Steak house is outta there signature dish is hard to swallow but anyway. I asked why it took 15 min to discover this... Now my friends food will sit under a heat lamp till I re-order. Anyway....I ordered a NY Strip. Medium. It came out frozen on the inside... The manager came by and I re ordered a Third time. This time I got a sirloin.. I asked for Chili as my side with NO CHEESE. Of course they brought a bowl of chili with cheese on it. Long story short. We won't return. Terrible experience read more

I always got Logans for a beer and a good time. Staff and bartenders deliver everything, especially the bartender, Julie! Thank you Logans! read more

Bring a jacket, as the air conditioning was a little overzealous. Our steak was very good, and chicken tenders were a little better than average. The cole slaw was very good. The mashed potatoes approached excellence. The friendly waitress was very good. The peach tea came "shaken" in a quart mason jar, complete with flat and ring! That may deserve a 5 for humor. We came because we got a 25% off coupon in today's mail, and the wife was in a beef mood. We enjoyed the experience enough that we will likely come back, if we get another coupon. read more

Sat in the restaurant and the tables around me were still dirty from the previous customers. No one bothered to remove the dirty dishes and clean the tables. My food came out undercooked and when it was sent back, overcooked. I won't be returning. read more

Had a real issue with them over my bill, food, and social distancing. They over charged me with hidden fees and with telling me they'd give me a discount, but then not giving it. They didn't even give me my receipt. Had to go back to complain, and their staff walked very close up to my face. At least we had masks on. My food was okay, but not great. They tried to make up for it by offering me a free meal with very tough meat and missing food items that included my sour cream. Even though the manager tried to make up for their poor service, the follow up meal came with the worst cut of meat. If the follow up meal had been good, I would have given this review a slightly higher rating. read more

Once again, I made the mistake of giving this place another try and they didn't disappoint, they're a steakhouse that can't cook a steak. Sat at the bar and was promptly greeted and order taken. Opted for the NY strip, a baked potato and a salad. I guess the bartender didn't know what they were out of. Apparently they don't restock on Mondays. Switched to a ribeye medium rare. Unfortunately the bartender forgot the salad, so all the food came out at the same time, including the raw steak. Asked for a redo on the steak which came back well done and way over salted. The salad was served on a plate fresh and hot out of the dishwasher. Bartender apologized for the steak, but still charged me for the meal since I ate it I guess. I've eaten at other Logan's and was quite happy. However, this location can't get it together. Never again. read more

I'm surprised that this Logan's hasn't been shutdown by their corporate headquarters yet... The food was just average and that's being very generous. The restaurant was nearly empty so there should be no excuse on the food coming out barely warm. My wife and I wanted a quiet late lunch early dinner and the host tried to seat us adjacent to a family... again the place was virtually empty and we could have been seated anywhere. We asked for another table and we moved to a table that was sticky. We tried another table and it was sticky too. Apparently the finishes are worn off the tops and they stay sticky. The men's room looked liked it had been washed down with a garden hose. I don't expect 5 star service or amenities at a chain restaurant but I'm sure this franchise doesn't meet their corporate standards. Finally, the waiter was very personable and we left him a good tip for his service and not the food, etc. Unfortunately I don't recall him telling us his name or I would mention it here. We won't be back anytime soon... read more

Here's somewhere you probably can't pay me to go to anymore. The last 3 times I came here they had lemons for water. Okay so that might not be a big deal but someone isn't doing their job with inventory. So now the review begins. I came here not long ago with a friend of mine. We were seated within no time and our server had greeted us within a minute or so of being sat. We were given bread which is always good and hot! I decided to order the fried cheeseburger that is normally good. Well let me tell you it wasn't due to the cheese still be frozen on the center which frozen cheese with grease around it isn't exactly the best and the burger was tougher than shoe leather. The fries were okay but were also kinda cold. It wasn't a busy night so I was trying to think why the food was not good. My friend ordered a steak "medium" and came out "well done" another steak came out since it was over done and it was "rare" my friend just said he would take some chicken tenders which came out hot and fresh so he said. A manager did come over and apologize and said he would make it right. Our food was discounted to us both but I think that was icing on the cake for me to go back. I would say the only thing getting is the free peanuts. Can't go wrong there. read more

Not sure why the rating is so low! My husband and I had dinner here again and it was excellent. This time we tried the sirloins and they were very tender and cooked perfectly! We love this place and would definitely recommend it to everyone! Super friendly staff and very clean establishment. read more

I used to love this restaurant (Madison Blvd., Madison, AL), and had good meals here. I recently had jaw surgery so I'm not allowed to chew meat (I can have fish). The first time I ordered fish and chips, it was great. The last 2 times - picked up curbside - (sadly including my birthday dinner) it was burnt (not just a little - but completely, and dried out - the fish pretty much disintegrated and wasn't edible). Why would they even "plate" something that looks that bad? Oh and the fries were dried out, hard and cold (those were not edible either). I sent an e-mail to guestexperience and after 3 days, still got no response. Not such a happy birthday for me. Sad to see this restaurant go downhill like this. Not sure I will ever order again given the lack of concern, and the lack of response. read more

Logan's Roadhouse - Burnt fish - American Near Me - Madison, Alabama

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Food was delicious! We had potato skins and salads and the Maui skewer steak with a crab cake add on. Food was amazing. Colby at the bar was amazing. I have a 4 because it took almost an hour to get the potato skins! But they were so good once they arrived. Sit at the bar and enjoy the food. It is great!!! read more

The service was slow, the food was poor and did not taste good and worst of all the beer was flat. Peanuts were good though! read more

Seated immediately then waited for 20 minutes for someone to come take our drink order. Once we finally got our food, but never the appetizer we ordered, 3 out of 5 meals were burnt and not edible. Never got a refill until finished with out food. Will NEVER be back to this location. read more

We sat down and waited for 20 minutes with not even drinks. No acknowledgement what so ever from the staff. Walked out of there with nothing and went to a real steak house. Horrible experience. I was taking my family there for the first time. Never going to return. read more

I wouldn't even give this place one star. We went in around 9 P.M. last night and they acted like it inconvenienced them because we came in so late. The waitress said they had already poured out all the tea for the night and we were told not to put any peanut shells in the floor because they had already cleaned the floors. All this despite they are open until 11: P.M. on Friday night. My husband got sick after eating only half of his steak and we had to leave in a hurry. We will not be back. read more

Went last night with a girl friend for dinner. The place is so much better with the new management. We used to love going there, went at least once a week. They had Happy Hour on w/e, wine was $3.50 a glass, had the best waiter in the world. Our server quit, they took away Happy Hour on w/e. Wine became very expensive, they never had enough servers and the ones they had were over worked. It was stressful even being there. Now it is peaceful again, everyone seems happy. Still wish they would put wine back on for Happy Hour. Our food was great, service was very good, they were busy but it was peaceful and everyone seemed to be having a nice time. Good job Logan's keep it up. read more

I just had the Teriyaki Glazed Popcorn shrimp off the special menu and it was awesome!!

DO NOT USE A CREDIT CARD AT THIS LOCATION! For the 2nd time within one year my credit card was charged for a 2nd amount after the actual meal was charged. Ate there on June 21, 2020 & our bill was $38.98. On June 29, 2020 my account was charged $38.98 AND AN ADDITIONAL $60.52!! Went in, spoke to manager on duty, was given phone number to call corporate office. Called corporate, left message. Jennifer called back on July 17, 2020, & assured me it was the "Hold" placed on my account to cover meal + tip & charge would drop off in 24 to 48 hours. (OK. But it has already been 18 DAYS) June 26, 2020 both charges are STILL on my account history & NO CREDIT has been given for the $60.52 amount. Called corporate again, left another message - NO RESPONSE. Wrote email, included documentation of false charge with no credited back - NO RESPONSE. July 27, 2020 I met with a representative at my credit union to file a dispute. My credit union's fraud department called me on July 31, 2020 to say their investigation shows that the $60.52 charge was "MANUALLY ENTERED ON June 29,2020" .... yeah, I was not at Logan's on June 29th & neither was my credit card. AND!!! My credit union does NOT place "Holds" on restaurants, only gas stations & hotels. So .... Exactly who typed in my account information & charged $60.52 to my account on June 29, 2020? Based on Logan's lack of interest in fraud at their restaurants & them ignoring me, I will probably never find out. I am still out the $60.52 & will NOT go back to this Logan's even though they have the BEST cooks in town & some of the BEST wait staff. Such a shame as we LOVE Logan's & were regulars both locally & when traveling. PS ... my next door neighbor says the exact same thing happened to their credit card at the same location a few weeks back. Mmmm .... read more

Logan's Roadhouse - Receipt 6/21 & Accounting 7/26 - American Near Me - Madison, Alabama

FOOD POISON- OVERSEASONED- UNDERCOOKED This place used to be nothing short of amazing. Used to have the best cooked food and customer service. On Monday about 3pm we visited with a party of 5 two of us ordered salmon and the other three steaks/tips. After ordering we waited 41 minutes before receiving our food even though we were the only seated table in the restaurant and several people drinking at the bar. Vegetables were overseasoned and super salty making them not taste fresh. The sweet potatoes were undercooked and the pilaf that comes with salmon was almost invisible so i barely touched anything. The waitress never came back to check us until everyone was done after an additional 30 min. My food still on the table when she came with the bill (we had already purchased the $50 gift card prior to ordering the food. I told her she was supposed to come back to check on us to make sure food was good and explained to her that i got the bottom batch of rice with the little solid hard grains and that there was barely any. She said she could get me another which by that time im turned off so i just asked for a to go box. Upon leaving 3/5 people immediately felt sick. With two sent to the doctor, One with bloody stool and two with excessive diarrhea and nausea. I called and spoke with a manager about 7/8pm same day just hours after leaving to tell what happened before leaving a review and to request a refund and was told id get a call from the GM the following day. Its now Wednesday and have heard nothing. Two of us still have diarrhea and vomiting. I wont say dont visit bc its your choice but please check your food first. I DEFINITELY wont be returning to this location. read more

Our family of 3 waited 45 minutes after ordering before we finally decided to leave. Our server told us for 20 minutes that our food would be out. We watched multiple tables who ordered after us receive their food. After our server stopped coming by to check on us, I finally made a complaint to the manager who could only reply with "I promise they're working on it". It was discouraging to find out that the manager had been walking past us during our whole wait and never acknowledged us until I complained. Worst service and awful reaction from a manager. read more

This place lowkey has rats... hosts are nice tho. I saw a rat running from the building in the parking lot & about lost my lunch on site. Idk just keep it in mind. read more

Ordered online 7:32 ,pickup time 8:03. Got to the restaurant 8:10 figured being a Saturday night they might be behind witch I would have been fine with . The problem started when I called to let them know I was outside . The problem with modern phones is they time your calls. The put me on hold for 8 and half minutes , then hung up on me. I tried calling back but got no answer . So much for my not needing to get out of my car. So if you do the math you guess how cold my food was. I know these have been strange times but they've had almost a year to work on there curb side service . If you acknowledge me and keep me informed , I don't mind waiting . But that did not happen tonight . But I well say that the pork chops and my potatoes tasted great after warming them in microwave . I guess I see why they have such a low rating on Yelp . read more

What can you say about Logan's that hasn't already been said. The food is never ready, the service are young people that hate their jobs. I stopped going because of the service and started ordering call ahead, and the 4 times I've called ahead, not once have I waited less than 10 minutes past when it was supposed to be ready. Steer very clear of this chain, it's a shell of a steakhouse. At least this one and Huntsville. read more

I've been to many Logan's and other steakhouses. Usually there aren't bad. We tried this one twice because we figured we would give them the benefit of the doubt the first time. We were wrong. Service is bad! Food is slow! Bartenders are poorly trained. The customer service was horrible. On a Friday night at dinner time they weren't crowded (should be a clue). We were sat right away, but at a dirty table. We waited a long time for some one to take drink order. They came out wrong and by a different server. Our server came to the table and threw straws down the table like he was slinging dice. We waited another 8-9 mins before someone came back with drinks from the bar and still didn't offer to take food orders. The first time we came in it wasn't busy and the food took 40 mins from the kitchen. I didn't bother to order this time. There are s lot of good places to eat close by. Stay away from this one. read more

Logan's has the most beautiful kind bartender I've ever had the pleasure of being served by. Her name was Kourtney with a K, and she made my whole Logan's experience absolutely fantastic!!! She was very knowledgeable about the menu, and had great recommendations to pair with our meal WE WILL BE BACK, if you go to Logan's please do yourself a favor and ask to be serviced by Kourtney read more

So far based on the attitude of Matt, the bartender, I would NOT come back here. Asked what the use to make margaritas and he felt the need to keep correcting me. when I gave the coupon I had, before reading it, he said it was only good on certain days...really, you don't think I would have looked at it before giving it to you? When I mentioned that yup, today I can use it, you state I can read and then walk away. So far, I'm passing on the service here. read more