We came in for the get a burger free deal. My husband got the Roadhouse burger and so did I. It took 45 minutes to get it! Too long. But, before that, we ordered a Budweiser and two waters. Crystal brought 1 water and a very flat Bud. We sent it back, got another flat Bud light. And still no h2o.Ugh. Sent that back, got a Michelob Ultra WITH 3 INCHES OF FOAM?!?! AND, STILL NO WATER FOR HUSBAND. Now for our burgers, they were not cooked med.well, more like med rare. The lettuce was a sad wilted thing. And, where was the bbq sauce??? There were barely any fries on the plate for a $ 10.50 burger. Oh, and where did our waitress go? I need bbq sauce! I asked a hostess (?) For some. Still no waitress, She never came back. Why would anyone serve a flat beer? And its customary to check on your guests throughout their visit, keep us updated when it looks its taking too long for the food, get the guests more water, or a water, how about a free desert for here or to go? That might soften the blow. read more

So, this would be higher, if the service was better. Our waitress attended our table around three times throughout our visit. Also, the logan steak that was prepared for me was probably the driest steak I've ever had the displeasure of eating half of. I want to give 4 but the service has more to be desired. I ordered the logan steak baked potato and rice, as I said previously the steak was dry, the rice was not the best either, the baked potato is however something I would eat regularly. They also do not have Mountain Dew or mellow yellow, which disappointed me but really doesn't affect the over all service. So all in all I rate Logan's steakhouse of Taylor a solid two stars. I feel like with solid adjustments it could be a nice four. read more

Used to be great no matter how busy. Went there last weekend and waited a really long time for food. People next to us left without eating. Then the waitress spilled a whole glass of iced tea in my lap. Accidents happen, but I ate my meal in a puddle and soaked jeans. The manager came over only after I asked that my meal be comped since it wasn't really enjoyable it wet pants. The manager came over and said I could give them a dry cleaning bill. For my jeans. I told her I didn't need my jeans dry cleaned. She asked what I wanted. I wanted her to do the decent thing without having to ask, that's what I wanted. Eventually got my meal taken off the bill but she was not nice about it. Not a good experience. I don't know what happened to this place but I will not be back. The waitress was very apologetic, but the manager clearly doesn't know how to make customers happy, nor did she seem to care. read more

We had an awful experience here tonight! After saying there was a 15 minute wait, we waited 50 minutes before we were even seated. Drinks took 20 minutes and food took 45 minutes! One of us never got one of our sides with dinner. Two managers came over to talk to us and did nothing to help with our experience! Will never go back here! read more

The meal and waitress were great. However, the incompetent hostess completely forgot to tell the waitress to sing happy birthday to someone in our party. I made it a point for the hostess to tell the waitress. Then, the hostess said it will never happen again. Really ? I hope the manager reads this and cares. Oh- did I say it was my first time there ? read more

I've been here several times and the service and food are usually pretty good. But something is going on and they better figure out what it is... A month ago myself, my wife and her friend came in for dinner because my wife had a 25% off coupon. We arrived and sat by the bar at a high top table. We ordered and the ladies got their food. I waited for several more minutes... around 10, before the waitress came over and said the kitchen messed up my food and they were remaking it. So I waited another 15 minutes and she returned to tell me it was coming right out. Now the girls are finished and I still haven't gotten my food. 5 more minutes goes by and the manager tells me that the waitress punched in the wrong item at the computer and that's what the issue is. Finally my food arrives and it waaaaay overcooked. I decide to just box it and feed it to the dogs because now I'm full of rolls and peanuts. After a short discussion with the manager and the waitress about why I shouldn't be charged full price for the meal (which I don't win) the waitress take 25% off of the friends bill and about 15% off of ours..... By this time I just want to get out of this place before I lose my composure. We leave. Fast forward to this past Sunday. My wife says she has a 10% coupon for Logan's and asks if I want to give them another chance. I reluctantly agree. We arrive and sit by the bar at a high top table... Maybe not a good move. We order our drinks and food at the same time. drinks are served followed by the rolls. a man comes in a sits behind my wife around 20 minutes after we sit down. Our salads arrive and we eat them. We sit and talk about a bunch of things and notice that it's been around 20 minutes since our salad plates were taken...The waitress brings more rolls?? and another glass of tea for me. about 10 minutes later, the man behind my wife gets his food. Another 10 minutes goes by and she comes over to say that there was a problem with the printer (in the kitchen, I guess) and that the order ticket never came up. She changed the paper roll and out it came, my food should be ready soon.... We explain what happened last time we were here and she assures me that won't happen again. Well she was right. So now I'm wondering how the guy behind my wife got his food if the he ordered after us and the printer jammed on our order?? So we watch as she stocks glasses behind the bar, waits on other customers, brings out other food... and so on. I have finally had enough so I slam my hand down on the table and say to my wife, "Let's go". I walk over to the bar where our waitress is working and say "We're not waiting", she replies "Ok, have a good night"??? WTF? My wife says "We have to pay for the drinks", I tell her, "I'm NOT paying for that"! We were there a total of 1 hour and 15 minutes. We walk out and drive down to Out Back Steakhouse. We were seated immediately and placed our order. The food was on our table, perfectly cooked in 12 minutes flat. It will be a long time, if ever, before I return to any Logan's. Incidentally, I didn't want to put this review here but I have been trying to call Logan's for the last 2 hours and the phone just rings busy... I doubt they are so busy I can't get through. I have since spoken to the people at 844-6logans twice. After I posted my review on Trip Advisor and Google I got a response saying they wanted to follow up with me. They have had my number since the day after this happened, but I have not gotten any call. I called again today, we'll see what happens. I'm not holding my breath. ***UPDATE*** Since my review, I have been contacted by the Logan's Roadhouse manager, Shannon. She explained to me that they have had some personnel issues and asked if I would be willing to give them another chance. I told her I couldn't guarantee it but it was possible. She told me she would be sending a $40 coupon to use and after my visit she wanted me to contact her and tell her all about my visit. Well, 6 weeks later I still have not received a coupon nor have I been back there. I guess all she was doing was giving lip service and doesn't really care if I come back or not. That's fine with me, there are plenty of other places in this area where I can eat. I'm crossing Logan's off my list... for good. Thanks for making my decision for me, Shannon. read more

I used to love this location & the food, but the service has gone downhill. I came with my mother who has a walker, we came at lunchtime and it wasn't busy, but we were sat by the hostess in the bar area without being asked if we would prefer the regular dining area, which we would have. Our waitress was also the bartender and seemed unhappy and annoyed. Not a hello, no smile, she looked at us for long periods of time with a stone face....made us uncomfortable the whole time. A manager did come by our table, but we couldn't tell her about the disturbed looking bartender because it was so quiet and the bartender was looking at us while the manager was at our table, which was near the bar. Who wants to eat with a miserable employee watching them? Not us! We did have to flag her over to give us our bill so we could get out of there!! read more

STAY AWAY !!! Thee worst service and food in the steak business ! Got in within 5 mins. Shldve know by how fast we got in on a fri nt. Sat dwn and waited 15 mins for a waitress. Finally takes r drink and food order. Me my wife and son. We waited 40 mins for the food to come. My wife and sons meals were cooked ok. Mine was not a well done ribeye. It was raw in the middle. So I send it back. Waited another 15-20 mins. Now my family is done eating and have been waiting for 10 mins. Mgr brings out my food and says, is somebody waiting for a well done steak ? I said yeah but Im not paying for it !!!! My family has been done eating for 10 mins. I said, u shld comp all our meals if u want us to come back !! Not a concern to her in the least bit. She said the kitchen mgr wld have to fix r bill. We get the bill another 15 mins later !!!! Only comped my meal !! POOR CUSTOMER SERVICE. We will never go back. Plz stay away from this shithole !!! read more

Thids is the absolute worst location I have ever been to. I have only been 3 times, tonight being the last. The first time I visited this location, myself and my boyfriend witnessed the cook touching his phone and picking his nose while he was cooking our steaks. It was mentioned and nothing was done about it, he wasnt even made to wash his hands. The second time i attempted to eat here, our waitress had open oozing wounds on her arm with toilet paper taped over them. She carried our plates on that arm and there was bodily fluids on the bottoms and sides of our plates. Again was mentioned and was told her wounds were covered so it wasnt an issue. Tonight I called in an order, gave my cell as requested "incase there is an issue with your order", drove for almost 30 minutes in rain and traffic, get there and wait over 10 minutes to be told my order isnt ready...only to finally be told that the have been out of the main meals i ordered, all night. When i mentioned them having my number and asked why they didnt call me or tell me while i was on the phone that they could not fullfill the order, i was given a shrug and told i could purchase another meal that was available or could just pay for the rest of the incomplete order. I flat out told them to cancel the entire order and that i would never be coming back to their restaurant. I will NEVER eat at the Southgate Logans location ever again. The service is terrible, they are very unsanitary, and just all out inconsiderate of their customers. read more

i had 1 bad meal there but as we were getting up to get the bill the manager came over to ask how everything was . i said you really wanna know? the service was bad the meal which i had gotten before was bad she said ok let me take care of this for you . they gave us the meal free and a gift certificate to come back. that was smart i wouldnt have gone back without that. and im happy to say all our meals since then have been very good read more

Logan's is a mid-priced steakhouse, not Capital Grille or even Outback. However, I still expect a decent meal. I used to go there when the kids were young and everyone was reasonably satisfied with the food. We stopped there Sunday Feb 21, 2016 with a gift certificate that we had received last Christmas. Upon arrival at 4pm we were told there was a 10 minute wait, although the bar area was completely open. After about 10 minutes, we were seated...in the bar area. I didn't ask why. We were served quickly and the waitress was reasonably efficient and attentive. Then the food. I ordered the BBQ trio that was a highlighted special. 3 kinds of BBQ plus a side of fries, $21.99. No salad, no vegetable and no substitution allowed on the fries. The ribs were decent. The 1/2 chicken was dry and nearly inedible. The brisket was dry, tough and totally inedible. Truly that brisket must have insulted the cook for the cook to do that to a poor defenseless brisket! read more

Not bad for a chain. This store does not seem to know the degree of doneness if steaks. Usually over cooked. The service is good. Not a bad dinner if you get your steak to your liking the first or second time! read more

The host stand was good about greeting us promptly and getting us sat. The server was very friendly and helpful however everyone else was not. After my server was double seated with a larger party I expected anyone to help him out to ensure quality service but that wasn't the case. As my server catered to the "high maintenance" party my bar drink sat at there server station for 10 minutes while the bartender and manager just stood there conversing right next to the drink (Team work makes the dream work)! As we continue to sit there we realized that it has been about a half hour and we have not received our appetizer or salads. Our server came to inform us that the kitchen lost our tickets and was very apologetic (mistakes happen not a big deal). So we continued to wait and I finally got my bar drink. After waiting another 5 minutes we finally got out appetizer. Our salads had not come out yet (45 minutes in the dining experience). Our server came out once again to inform us that the kitchen lost our salad tickets as well and another 10 minutes we finally receive our salads (Not steaks but simple chicken salads). During this entire time not one manager came up to apologize or anything. I saw the one manager still "chilling" with the bar tender and another 2 managers standing by the front talking to each other where they remained for a while. If all of that wasn't enough as we are eating our salads I notice something that doesn't belong mixed in with my salad. At first I thought it was a hair but when I pulled it out it looked like a piece of fishing line. I immediately pulled my server aside and requested a manager be notified and sent over here. One of the kitchen managers came up to our table and she said "Oh don't worry, it's just a bristol from one of our brushes that we marinate our chicken with. So don't worry it's nothing random." I was appalled at that response and by that point I just wanted to leave. I dismissed her from the table and asked my waiter for the bill, paid it and left. I will be heading over to Texas Road House next time. read more