Right variety of choices and brands for this type of store! Con Ien t locations and free parking…read moremostly.

Yesterday I was at this location and made a simple return and purchase of a more expensive item. I…read moredebited my purchase with my bank card and the POS machine showed that it was approved. The cashier however could not get the register to print a receipt so she called the manager. The manager insisted that the purchase amount did not go through the system so once again I made the purchase with their POS direct debit system. After returning home, I checked my bank account online and indeed the purchase had gone through twice. I returned today and spoke to their Dept. Manager Chris, who looked up the information on their system and told me that it was only charged once, even though I had printed proof of my banking statement with me. He then proceeded to call my bank and they would only speak to me about the information but insisted that yes indeed, I had paid twice! He still would not refund the one amount and insisted that I had to wait until he had received information from his head office about the situation. This was totally unacceptable and a very disappointing way of treating the customer even though he was the one that made the telephone call to my bank and I also came with the written proof from my account that I had indeed been charged "twice". Unbelievable customer service!!!!!

Finally got a chance to check out the Costco Business Centre. The place is huge and it has lots of…read moreBusiness related items. They do have items in smaller packaging but not many. I came here to pick up some eggs and a few things. My first visit was months after their grand opening and the line up or hype has completely died down. It was quite nice to walk in given there are not that many people shopping here. I do like shopping here but unfortunately it is more tailored to Businesses and not people like me.

The Costco Business Centre in New Westminster has issues…read more I've been to Business Centres across Canada, and this one stands out, for all the wrong reasons. Somehow it's overstaffed, yet the place still looks like a mess. Talk to the employees and you start hearing the same story. Many feel they aren't treated fairly, so morale is low. When management starts worrying about all the overtime, some employees just laugh. It's hard to expect people to care when they don't feel the company cares about them.

Parking lot was busy as usual but seemed less hectic. It might have been the time of day we…read morevisited. The return line was long! It wrapped around the corner and outside the building. I have never seen a return line that long before. Their food court still has a polish dog which is no longer at my local Costco. They didn't seem to offer onions and their relish was a shade of green I haven't seen before. And they had a Montreal smoked meat sandwich which was quite good. I think if I had added mustard it would've made it better but it was good as is and was moist.

I happened to be in Surrey and decided to check out what is available at this Costco location. This…read moreis not my usual go to location. Parking is less chaotic and the warehouse is just as big as the other Costco locations. I personally like walking around Costco. They have certain items that some other Costco doesn't have. Service is good and staff are helpful if you get the right staff.

5:00 pm and we were at costco wholesale in richmond, which honestly explains the parking lot…read moremadness. we don't usually come to the richmond location because it's less convenient and always feels extra congested. but every time we do, i remember why it's worth it. the asian snack selection is elite, stewed and salt baked quail eggs, salted duck eggs and the overall mix just hits different, treadmill and gym equipment were on display, and available on costco.ca. i've also been seriously impressed with their kbeauty selection. i grabbed the tir tir milky toner i've been eyeing, $10 off, two full size bottles plus a travel size. costco bundle logic makes it feel like you're practically being paid to take it home. and then...there's this. costco wholesale, richmond, gold counter. yes, gold. not just skincare and snacks, actual gold bars sitting in a glass case like it's the most normal thing to pick up between rotisserie chicken and avocados. pamp suisse bars. neatly displayed. casually priced in the thousands. no big deal, but note, limit of 2 per 4 days, and no returns. one minute i'm debating what groceries we need for the week, and the next i'm staring at investment grade bullion thinking, "should i?" and of course, we still ended the trip the only proper way, with the $1.50 polish hot dog and pop combo. somehow you can contemplate buying gold and still walk out with a giant hot dog and a refillable soda for $1.50. after all, being a costco member has its privileges. you can glow up your skincare routine and your asset portfolio in one trip.

This is a crazy busy Costco on a Sunday PM…read more Lots of people waiting in line just for samples. Sadly, very rude customers that cut you off, stop in the middle of aisles and talk louder than most. Also sad that children and running everywhere. Craziest was the frenzy at the clothing area...felt bad for the employees having to sort through clothing that didn't belong and of course the re-folding. Being from the Lower 48, I was hoping there was a gas station...not. Interesting that the hotdog and soda was $1.50 Canadian! Anyways, being a US visitor I won't ever come back. PS - The backing up into the parking spaces really slows traffic and blocks both lanes for everyone. PPS - The parking lot was full of trash especially cardboard boxes and shopping carts not returned to their stalls.

This place is a hit and miss. Some items are cheaper and some just doesn't make sense. If you run a…read morebusiness or a restaurant than maybe it will work out for you. Otherwise, it really depends on what you buy. Some items require you to buy in multiple of 2 or 3 or even a dozen. Not all items are in bulk or sold in multiples of many. I can find better prices elsewhere for most of the items here. I am guessing that is why the store is never busy.

I sometimes come here to buy plastic disposable gloves among other items for food prep. It's like a…read moremini costco where it's basically a big warehouse and everything is on very large shelves. Unlike Costco, you DON'T have to buy a membership in order to buy stuff here. It's entirely optional. The membership includes perks like member only discounts though. Typical of warehouse stores, a lot of the items are packaged in bulk. For example, you can buy a 6 pack of giant condiment bottles instead of just one pack. Another thing is some discounts are only given if you buy multiples. For example, a bottle of sweet chili sauce goes for $4. But if you buy 4 or more, you get 50 cents off each bottle. All in all, this place is really good for people who buy in bulk. One small negative is that the price tags are hard to find. I came with old relatives who had to look very carefully for the price tags because they were jumbled up with other product price tags for other items that were nearby. Other times, you would have to stoop to the very bottom and peek under a not so see-through plastic lining partly covering the price tags. Also, some prices are more expensive than other grocery stores. I didn't buy a 12 pack of pop here because they were more expensive than other places. Came around 8pm and the checkout line was long. It stretched to the middle of the whole store. The line moved relatively fast and I got to the checkout lane 10-12 minutes later. They have a Walmart style checkout line where one giant line is for 4-5 checkout tills. As far as I know, there are no self checkout lines at this store. Staff here are pretty nice. I forgot an item and they let me run to get it and come back. They chatted about personal stuff with another staff member as they rang my stuff up though. Interestingly, even though Wholesale Club is a sister store of No Frills and Superstore, you CANNOT earn optimum points but you can redeem them here. At least that was what I was told by the cashier at the time. All in all, I would come back once in a while for the restaurant or food prep supplies which aren't really sold in other stores or buy items i need in bulk and get a small discount. 3 out of 5 stars.

This review is strictly for the glasses/contacts and returns department!…read more Like all other Costco's, this one is BUSY lol! We had to return our air conditioning unit because it was delivered broken (not Costco's fault) and returning is always daunting but the representative we dealt with (and the other so could hear close by) were very courteous and understanding. No grumpy servicing and hopefully that is because no grumpy customers haha - line seemed long at first but many only had one item to return and the staff were fast and nice for the most part! I also got my eyes checked at the optometrist and saw Costco staff for their contacts trials. The staff are so patient and kind but can get very busy if there aren't enough staff allocated to this department. I appreciated the calm and educated demeanor the staff had with me as I went through contacts lessons for putting them in and taking them out. Physically I have smaller eyes/lids and particularly struggle with touching my own eye. I stated I wanted to practice for certain events or occasions where contacts would be more beneficial and even though I was insecure and nervous - the staff made me feel safe and understood! There was no belittling or rushing me out of the appointment. They were encouraging and positive!

First time shopping there. I had just bought a membership an hour before. So how do these people…read morewelcome me? I'll tell you... They have me standing in line to be able to LEAVE for a few minutes, then this stupid woman takes my receipt, looks at it then tells me "you didn't pay for toilet paper". I said "yes I did". Makes me stand there for another 3 minutes looking at it then blah blah to another employee, then finally realizes It's on the receipt and lets me leave. Thanks a lot. IDI0TS.