Outstanding company. Highly recommend. I needed a check valve replaced near my water heater. The…read moretechnician was Alex who was great to work with and did an outstanding job. I felt the price quoted was very reasonable and Alex explained every part of the process as he was working. I'll definitely be using this company again if I ever need a plumbing company.

They were quick to respond to my quote. They don't give free quotes but charge $50 down payment…read morewhich they will apply if you choose them. They were very transparent with that. Daniel came over, inspected it, gave me a quote, and I decided to continue. It was quick and he fixed my toilet which had a low pressure water flow. It's working great now.

We were replacing a broken toilet ourselves, but removed the old one to find that the setting in…read morethe floor was completely borked. There was no actual flange at all, just a repair flange and it was set below the level of the flooring and filled in around with a mess of some kind of caulk or filler to try and raise the level up. Making this right was way out of our league, so we called MasterCraft to help us out. They confirmed our suspicions that this was messed up six ways from Sunday and talked through the process of cleaning out the filler, chipping away the concrete, and refilling it with a clean setting of concrete so they could set a proper flange 1/4" above the flooring and for a reasonable price considering how terrible the setup was. They immediately set up an appointment to return the next day. While they were there for the estimate, they offered a free inspection of the plumbing in the rest of the house, which I took to be a fishing expedition for more "problems" they could "fix" for more money, but such was not the case. They found one minor issue, said it could probably wait a few years, and even fixed another minor issue they found for free, then said everything else looked good. Startling honesty and helpfulness! From my call for help, they had folks out to check things out in about two hours, and the work was completed less than 24 hours after that. For the level of work done, an incredible turn time, IMO. All told, we had 5 different techs in our house between inspection and repair, and every single one was friendly, competent, and respectful of our home. While I'm not eager to *need* their services, if I do, MasterCraft Plumbing has definitely earned repeat customers here!

Subject: Unresolved property damage and failure to honor warranty…read more I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record.

Nate came out and was super helpful in diagnosing our drain blockage issue as well as providing…read moreexpert opinion on best steps forward. instead Of recommending a super expensive repair job, he told me what he would do if this was his house which saved us thousands of dollars. Super professional and really cares about his clients and doing the right thing. We will be using Willis Brother's plumbing for any plumbing services loving forward. Thank you Nate!!

Seamless experience!…read more The shower arm lobbed off suddenly mid shower one night, and we needed it repaired asap. Willis Bros was fast to connect with by phone, and two brothers came out same day for a repair that took about 20 min. Lifesaver! Quick process and fair pricing. Will keep them as our go-to for future plumbing work.

Just want to give a shout out about some over the top service I had recently…read more Called Burtech Plumbing on a Sunday at the last minute for a clogged toilet. Vivian was friendly and helpful, got me on the schedule right away. Kyle came out, did a great job, and was honest and professional. Excellent customer service and quality work. Would highly recommend.

Signed up with Burtech in 2024 for a tankless water heater maintenance program that included annual…read moreflushes for $79 "for the LIFE of the unit." That pricing was a major selling point and one of the reasons I chose them over other companies at the time. When I recently called to schedule my annual service, I was told the program had been discontinued and I would need to enroll in a new VIP plan at a significantly higher cost ($200+). The new pricing represents a substantial increase from what was originally promised. They stated they attempted to notify customers of the change, but I never agreed to any modification of the original terms. When I asked for documentation showing that the agreement allowed for this change, none was provided. After multiple exchanges, they did not budge and continued to repeat the same generic explanation rather than addressing the core issue of honoring the original agreement. I mean if they are going to promise the LIFE of the unit and then change the policy they should at a minimum give people under the previous plan at least 3-5 years before transitioning just out of fairness, not just cut them off the next year after. It's obviously fine to charge the new price to new customers. Anyway, at no point was there any effort to resolve the situation or offer a reasonable accommodation. I've been around a long time and dealt with many businesses, I've never seen anything like this. Given their otherwise strong reputation and BBB rating, this was particularly disappointing. As a long-term retired military customer who values reliability and transparency when choosing companies to service my home, this experience fell very short. Customers should be aware that long-term pricing commitments will not be honored or grandfathered and replaced with significantly higher-cost programs based on daily business decisions.

Had Independent Plumbing and Drain out this morning, and I can't say enough good things about their…read moretech, Alex. He was incredibly patient, friendly, and professional. He took the time to figure out what was going on with my master bathroom, offered helpful suggestions, and checked all my plumbing fixtures to fix the issue. It's refreshing to come across a company that genuinely seems to have your best interest in mind instead of trying to upsell or overcharge. Truly appreciate the honesty and expertise. Highly recommend!

The plumbers from Independent fixed an underground leak. Pretty big job, hidden under some thick…read morechaparral. Then a year later it started to leak again. Independent dug it all out and did it better. Took them two days. No charge. This is a plumber that stands behind their work.

Called Vanguard for a leaking pool valve that was outside. He arrived quickly, assessed a fix and…read morefixed it quickly and for a very reasonable price. It was nice to find someone who provide professional work and asks a fair (not price gouging) rate. I will be calling again for future plumbing needs.

Robert was responsive, honest, straightforward. He did a great job and was professional installing…read moremy RO system. Fair pricing. Will use him again.

I decided to replace my toilet after the one from the previous owner started to show some issues,…read morebut when I removed it I noticed the toilet flange was completed destroyed from years of leakage. I got an appointment set up within a few days (on July 4th, too!) to get a quote. Ian came out, checked for parts, and immediately got to work. He was super friendly and answered all of my questions, and even gave recommendations for upkeep and maintenance. Even though he had to cut out the old flange and glue in the new one, the work was super quick, maybe 1 hour tops between him arriving and him completing the work. Pricing was also fair and within expectations! Definitely will come back to All American if I have any plumbing issues and I highly recommend Ian!

All American Plumbing Inc. is exceptional! We had a plumbing emergency, and they came out last…read morenight at 10:00 PM and returned first thing today on the 4th of July to finish the job. Sherri was fantastic manning the phones, keeping me completely updated and informed throughout the process. David did an amazing job installing our new PSI pressure regulator. Prompt, professional, and willing to work on a major holiday--I highly recommend them!

Professional, honest, and quick to fix the issue. Great communication, reliable service, and…read moreeverything was handled efficiently. I would definitely recommend them and would gladly use their services again.

Encinitas Plumbing is ALWAYS my first call. We've been using them for years for everything from…read moresimple maintenance to installing an electric water heater. They are responsive, kind, knowledgeable, efficient, and fairly priced. I love supporting a local small business.