My first time using Long Hyundai. Service was fast and friendly! I definitely will be coming back!

I have nothing positive to say about Long Hyundai of Chattanooga. They worked on my 2017 Hyundai Veloster multiple times and it never ran right. I would not buy a Hyundai and I definitely wouldn't got to Long Hyundai with your business, my wife has a Nissan Sentra and it is much better than my car was and her car is a 2008. read more

This team knows how to get it done. They are engaged in their actions, and actions speak louder than words.

Purchased a Certified Pre Owned 2019 Genesis G80 from Long of Chattanooga on 4/10/21. When I got home and opened the sealed envelope the paperwork stating it was a C.P.O. was not in it. I live 1200 miles away, so I called them.Which started a series of lies and excuses."Were looking into it." "The girl left for today." "The Mgr isn't in."The Mgr is on vacation." "The computers are down." On 4/16/21 I finally spoke to Dale Reese, Customer Relations Manager, He told me he would look into it. Didn't here back from him. On 4/19/21 I called and he said the paperwork is in the mail.I didn't receive it. Spoke to General Mgr. Mike Nicolas. Smooth talker but no help at all and hasn't returned my calls since. As of this writing, 5/10/21, I have not received it.Called and spoke with Cedric,sales rep. He told me the reason they can't send the C.P.O. is there's a recall on the car. I said last week Mr. Reese said it was in the mail. He couldn't explain. Nor could he tell me what the recall was.He said only the Mgr, Mr. Nicholas knows and he's out of town.I looked into to it. The recall was issued a month before I purchased the car and not reviled to me.I have also filed a complaint with Genesis of America, Case "18168442, and the Tennessee Motor Vehicle Commission. As of this writing, 5/10/21 the 30 day temp tag expired. Not only do I not have the Certified Pre Owned documents. I also don't have the title, registration or plates and cannot legally drive my car I paid for a month ago. The Genesis G80 is a great car. Just don't buy it from Long of Chattanooga. read more

Long Hyundai - Car Dealers Near Me - Chattanooga, Tennessee

Great service from the .. service department. Always welcoming. And it was the first car, I had, that has not needed any major engine fix. Excluding 1 battery, tire change, and regular maintenance. I guess, I know where my car coming from. read more

Great guys at Long Hyundai!! Justin made sure I got what I wanted and he took time to make sure I understood everything about my new car. I shopped for a year until I found the best deal at Long Hyundai! You can't beat these guys for service. I appreciated the calls after the fact to make sure that I had no problems or questions! I will definitely buy there again. This is my second Hyundai and I love my Palisade Calligraphy! read more

TERRIBLE experience purchasing my used car from Long Hyundai, they put the wrong mileage on my paperwork which means I lost 2100 miles on my extended warranty. Also I've had to purchase a $120 hubcap that was missing as well as $400 spare key. Now 3 weeks after purchase my brakes are making awful noise and I have a check engine light and service doesn't find anything wrong. Can't get any manager on the phone and no one seems to care what so ever. Wouldn't buy another car from Long if my life depended on it. read more

Problems with the Finance Manager. I purchased GAP insurance at the time I bought a new Santa Fe. A year later I traded that vehicle, and wrote a detailed letter to the Finance Manager requesting assistance in getting a prorated refund of the GAP premium back, which I had been told I could do. That was approximately 6 months ago....They are quick to accept my money and ignore me when I am due a refund. read more

I always have s good experience here. The team is courteous and always make an effort to make me feel welcomed. Since I have had my Hyundai there has been no where else I prefer to take my car for service needs. read more

Very efficient staff. In and out on time. Work was done properly and cost was reasonable We like this dealership and service department,that's why we drive 98 mikes each way to get their business. read more

I had a great experience with Long Hyundai. My sales person was Corey. All the staff was friendly. I was shown a good list of cars that matched my desires and offered a very good price. Corey even helped me get alterations done at cost. I can't say enough about it. read more

Zak is fantastic he has helped us buy 3 cars as a family. Ask for him. Mike and the finance guys will work the deal to make it fit your budget. Great team, I highly recommend this dealership. Long Hyundai is the best dealership around. read more

Worst experience of my life dealing with a dealership and their finance department was absolutely awful. They do not honor what they say and try to slip in different prices that was not agreed on. They had zero intentions to make what they did right. read more

Long is our favorite car dealer in town. Management and staff are courteous, friendly and efficient. The service is exceptional. Customer waiting area is well appointed and vehicle service is prompt and effective. We especially appreciate Long's and Hyundai's electronic support over our iPhone and with CarPlay in our Santa Fe. read more

On April 13th 2021 my son,wife and myself went car shopping looking for a certified pre own automobile to purchase. Went to 3 dealerships. I spotted a red Hyundai sonata limited 2.0 turbo with pre owned certified sticker on the windshield and a mirror hanger inside the car at long Hyundai in Chattanooga. After about a week we get a call from the salesman telling us that the car was (Not Certified) and did not have the ten year 100,000 warranty. There response was very rude and did not try to work thing out. Love the car !!! read more

Top notch service. Every time I get my Veloster service here, they get it done quickly and have me on the road in no time. I highly recommend these folks. You won't be disappointed. read more

Chris and the Long Hyundai service team are excellent. Dealing with them usually means something is wrong, but they are quick to let you know what needs to happen to get you back on the road. They do everything they can to make your wait painless, from nice seating to cable TV to free drinks. I've always been treated well, and so they always get my business. read more

I have used Long Hyundai since relocating to Chattanooga from Atlanta about 18 months ago. The service staff is friendly and communicates well regarding the status of your car. The bill is explained by line item and the service time wait is reasonable given your appointment and what is being done to your car. read more

I've had my Genesis for 2 1/2 years and I've only taken it to Long ". They have a great team easy to talk to, and they've always been fair and taking care of my vehicle. I recommend everybody who has a genesis or need service on their car to consider Long Hyundai. read more

Long Hyundai service department was great however my car had to have an engine replaced and set there for 4 months due to the fact that Hyundai corporation sent a faulty engine after 8 weeks then had to wait another 8 weeks for a usable engine when I tried to contact corporate I got no response I called them multiple times and nobody would ever return my call Long Hyundai was excellent however Hyundai corporation does not care about their customers after they purchase vehicles read more

This Hyundai dealership is fantastic. They fixed all my problems at a fair price, were upfront, honest, and timely. The waiting area was comfortable and I was able to keep busy while I waited. I would highly recommend. It's hard sometimes to find a mechanic that will go above and beyond what is expected when it comes to repairing vehicles. Sometimes there are commissions on the line, which can heavily skew the situation. Long Hyundai is not like this - they are skilled and honest people. read more

Always great customer service. Never pushy when it comes to serving your car very straight forward with you. Very and knowledgeable staff always feel like I'm not just a number there. I will always have a Hyundai great cars and great service. read more

My family has purchased a few cars from this dealership over the last few years. I was in the market for a new car and Long Hyundai was, of course, my first stop and my last stop. I walked away with my first brand new dream car. 2017 Hyundai Veloster with a sunroof. It's beautiful. Zak and Cedric made everything possible. read more

The engine in my 2011 Hyundai Sonata seized after 131,000 miles. Up to that point, the car ran great - nothing but regular oil changes and normal "wear & tear" (e.g., tires & brakes). It took 3 months for Hyundai to decide to give me a remanufactured engine. When I finally go to pick up my car from Long Hyundai, I find scrapes on the back bumper where it was hit by another car. As if that wasn't enough, the car then dies on my wife at a local restaurant on the way home from Long! Finally got the car restarted and my wife made it home. Now the car is dead again in my driveway. I called the service department at Long and told them what happened. I told the advisor I bought a new battery pack & tried restarting the car, but nothing - just all the lights appearing on the dashboard again like when the engine first seized. He said, it's probably a dead battery since the car was sitting so long on the lot. I asked, why it wasn't replaced along with the engine if you knew Hyundai was going to take 3 months to make a decision. He said the battery wasn't covered under warranty. So, I'm now getting my car back in worse condition than it was in before the engine first seized! Terrible customer service. I will not buy another Hyundai ever! Customers should not be treated this way. Without customers, you have no job! read more

they had my car for over 3 months to put an engine in. never answers, never returned calls, no one ever knew anything, NO COMMUNICATION WHATSOEVER! called them and Hyundai corporate at least 14 times between the 2! they killed my battery and tried selling me a new one even though the battery was literally brand new! FINALLY got it back after 3 months and my AC don't work, cables weren't hooked, missing bolts under the hood, my steering column is messed up,etc. I have never ever in my life had unprofessionalism like this. and other than the brand new engine they had to put it because of the recall, I got my car back in worst shape them I gave them in! I begged Hyundai to let it be taken to mountain view Hyundai instead because i knew long service department wasn't the best. I will for now on drive the 35 mins to mountain view Hyundai before I ever deal with long Hyundai again. even if it's only 10 mins from my house! read more

Took my silver 2017 Hyundai Sonata Sport with 40,000 miles in for a knocking noise. The service department said they couldn't find anything wrong with it but that there were some recall work that had been completed. Went to eat after and noticed that my paperwork said white 2011 Hyundai Sonata with 110,000 miles. I called them and they assured me the work done on my call for recalls was for my 2017. When I left my car wouldn't go in drive. When putting the shifter all the way down it was in a neutral. Get back to the dealership to see what is wrong and double check to make sure the car is in park. I start to get out of the car and the car starts rolling backward. They had put a 2011 inhibitor switch on my vehicle. A pretty careless error that could have cause damage and injuries. After they fixed it the paperwork said warranty work. I had them change it to show that they put the wrong part. I'm not sure what procedures are in place for the service department to make sure they are putting the correct parts on but there aren't enough or this wouldn't have happened. A 2011 white Hyundai Somatdoes not look like the 2017 Hyundai Sonata Sport read more

Long Hyundai - Paperwork showing wrong vehicle. - Car Dealers Near Me - Chattanooga, Tennessee

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When I pulled in I was greeted by Dylan and he was fantastic! He listened to what I was looking for, to the price range I had in mind, and immediately guided me toward the area that had the cars that met those criteria. He was knowledgeable, but not pushy. I felt like I had the freedom to make up my own mind. I ended up getting a 'new' (to me) 2017 Hyundai Elantra and I'm loving it! read more

First off, let me say the body shop and the employees are phenomenal. They are awesome. Now, if I could give the service department negative stars I would. I have a 2022 GV 70. I scheduled an oil change and an appointment to have a rim fixed and the hood repainted due to a manufacturer defect. I took it in for the oil change only to be told I had no appointment. They had my car for four days. I had to Uber home because the shuttle service was down and they had no rentals. Finally got my car back to find out they did not fix the rim. They also lied about rotating the tires as the damaged rim never moved. Finally got it taken care of through the body shop. They were attentive. fast forward to today. Took it in for an oil change. They had it for six hours and told me the oil was changed. Guess what? It wasn't. Reset light was never reset, no sticker on the window and paperwork says no service is due until 13875 miles. Genesis recommends oil change every 5000 miles. I have 10500 miles on my car. Where did this number come from? I am very disgusted. Again, the body shop service is awesome. Those people are great. Service lies. read more

I recently decided to upgrade to a newer car, and after hearing a commercial about Long Hyundai on the radio about what sounded like a great deal on a brand new one, I went to their website and requested information on pricing. I was, at that point, unsure of what I wanted to do, including whether I would purchase a newer used car or a new one (I frankly hadn't considered the latter option until I heard that commercial); I was still in the process of simply exploring my options. Next thing I knew I was inundated with calls and text messages from Adriana, to a point where I felt it bordered on harassment. I don't know if all the staff at Long is as pushy as she is, but she, at least, doesn't understand one of the basic rules of selling: There comes a time when you need to just SHUT UP. (I'm speaking from experience as someone who was hugely successful in commission sales.) Badgering a potential customer is NEVER a good idea! Yes, I did purchase a new(er) car - I went to Mountain View Nissan in Dalton, where the salesperson, Juanita, wasn't the least bit pushy, didn't try to coerce me into spending more than I wanted to even though I was pre-approved for considerably more credit, and who bent over backwards to accommodate me, even offering to deliver my new car to my home herself because I wasn't comfortable driving an unfamiliar car in the rain. Long Hyundai, thanks to a pushy, overbearing salesperson you lost this customer! read more

Since moving here from NJ, I've had my car serviced twice at Long Hyundai and I have to say I'm very happy with the service I have received.

This is by far the nicest experience in buying a vehicle I have ever had. Service doesn't stop after the sale. It continues with service as well. You will not be disappointed! Go see Jason Odom or "Zak" two of the BEST sales people you will ever meet ! And Mike in accounting is fantastic! Go see these great people and tell them I sent you!! read more

Just a tip friends, NEVER use Long Hyundai. I will never use this place again! I called last week and made an appointment for this past Monday (Labor Day) at 10:00am for an oil change and brake pad change. On the weekend my car broke down, so I arranged for it to be towed to Long Hyundai for my previously scheduled appointment. I called Long to let them know that it was now going to be towed in to the appointment, and the sales person stated that no one was going to be there on the holiday. I told them that they had scheduled me for Monday, to which the sales person started blaming me for scheduling it online and claiming that I made a non-existing appointment. (I talked to the mechanic on the phone and made the appointment with him. I never did it online.) I then had to reschedule the appointment and work out the new plans with the towing company. I had it towed in the next day. When I brought it in, they told me that they would take a look at the car and let me know their diagnosis in just a few minutes. I waited over an hour, then asked them what their diagnosis was. They said that they were not even going to look at it until the morning, and they obviously had no intention of calling me to inform me of this. So I had to arrange to have a friend pick me up and bring me home. On that phone call they also stated that they would inform me first thing in the morning of what the issue was. The next day I waited and waited, finally giving them a call after 4:00 pm, and they told me that they had not even looked at it yet! They said they would go ahead and look at it and call me back. They did about 10 minutes later with their diagnosis (which I later found out was incorrect). They quoted me a rediculous amount of money to fix the "issue" to which I said 'no thanks.' They then said that my car would be ready to be picked up in a few minutes, and I had to remind them of the original reason for my appointment: the oil and brake pad change! They then said that they would take care of that tomorrow. I came in the next day and waited for them to finish, then found out that they said the oil and brake pads were fine, so they had done nothing to my car despite keeping it for two nights and causing me to miss work. When I got my car back, they had left the lights on and ran down my new battery, so my car would not start, AND I got my car back with my front window completely rolled down, and now it will not roll back up. AND I WAS CHARGED FOR THIS!!! Also, they never once apologized for any of their carelessness and stupidity. read more

I didn't expect to have to be car shopping but due to circumstances with my old car, I had to. I shopped at another dealer and would have committed to a car just because I needed to. I'm glad I did not and glad to have paid Long Hyundai a visit. From the very first call to inquire, to my first visit all the way til the end, the service I received from Jon my sales man and the rest of the team especially Randy, was beyond my expectations. I got the car I was looking for, in the price range I was looking for and they met all my needs and always with a smile. They were very accommodating and did a great job. I couldn't be happier with my purchase and the experience in general. Would recommend them 100%. read more

I've been fighting with the service department due to my sonata having issues starting in cold weather only. It's been going on for months. Finally they offered to keep my car to check it but wouldn't give me a rental car so they said if I go to Enterprise and rent one they would refund me the charge of rent... I'm out $ from renting the car, they kept my car Thurs thru Monday morning and didn't figure out my car issue... I've got videos showing my car won't start in cold weather,they still on Monday pretty much told me I'm a lier even with proof... They demanded me to give them a 5 star review before they would give me my refund on rental I refused to give a false 5 stars so Justin in service and John R. The manager said because I didn't give a five star review they were not going to refund me and they also wasn't gonna fix my letters on the truck as promised and that is clearly covered under warranty. I've left msgs with everyone possible to get nothing in return. So I'm stepping out to BBB and filing a complaint because they are not going by warranty on my car. read more

I think our family and friends have bought over 20 cars from long over the past 2 years they have a great sales dept. but after the sale and you need warranty work you can forget it. they have the rudest people in service. even though they have a warranty their people refuse to do anything but argue with you and tell you nothing is under warranty. we will never darken there doors again because of service dept. and there arrogance Hyundai makes a great car but there service dept sucks read more

I have a Hyundai Sonata..My starter went out while I was driving one day, never had posed an issue before. I had the car towed to the dealership, that would make an expensive trip..$800 starter. read more