I had an emergency leak with my dishwasher (nightmare as it completely soaked my downstairs…read morebasement). I called up a few Appliance Repair near me and chose this company as the gentleman that answered my call was super polite and friendly. Mohammad truly heard the urgency in my voice as originally he told me he was not going to be able to be out until 3PM-5PM. (I called around 8:30/9AM) I was in such urgency as my dishwasher kept filling up with water and I had to drain it every 10-15 minutes. Mohammad truly went above and beyond as he had a appointment conflict, but push the other one back as mine sounded much more urgent. Him coming from 45 minutes away, he made it around 10:30AM, and immediately saw the issue that the inlet valve in my dishwasher is broken and needed replacement. With the repair cost of replacing that piece being almost half the price of what a dishwasher would be, I hesitated on fixing it and just replacing it completely with a new dishwasher. Mohammad gave me advice between from his expertise on what would be best and after weighing the outcome came to me having Mohammed replacing the broken piece for me. As I would have had to pay $75 for him coming out to look at it anyway. Mohammad is truly professional and understanding and made sure to help me out during such a stressful moment.

Incredibly disappointed in this company (which also goes by S.O.S appliance repair). Our KitchenAid…read moredishwasher was leaking, so we paid $399 ($99 diagnostic, $300 labor/repair) for them to fix it. Which they said they did. Lo and behold, the first time we ran it post "repair" it began leaking worse than ever. My husband called, they returned, called it a "major leak" and said they could not fix it. When my husband asked for a refund, they refused and, instead, suggested they return and try to replace a different part (even though previously they said they couldn't fix it) which we would have to pay for. We obviously did not want to continue doing business with them but they continued to refuse to refund us, finally agreeing to refund the $99 diagnostic fee. So basically we spent $300 to wait around twice for their 4 hour appointment time span and make our leak worse. Please remember that this is the same company as SOS appliance repair (I called the number associated with this Ashburn appliance repair on Google and verified with the person I spoke to that they go by both business names), so stay away from both if you want to avoid what we went through.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

A few weeks ago, I noticed my brand new LG dryer had started making a grinding noise whenever we…read morewould run it. I reached out to LG customer service to request a repair and they outsourced the job to this local repair shop. The technician showed up at 6 pm (outside of the designated repair window), spent 60 seconds looking at the dryer, and was unable to recreate the issue in real time. Which is fine, the sound is intermittent and that is no fault of his own. However, I took a video of my dryer several days prior and when I showed him the footage, he openly agreed that the sound was atypical. But instead of looking into it further, he left in a rush since it was already late. 24 hours later, the noise was back and I reached out to LG Customer Care about follow up service. However, they are now refusing to send someone back out because this technician claimed the issue was likely caused by dirty vents. So you be the judge. Here is a video of my empty dryer 5 days post service.

Avoid this company…read more LG sent this company to my house to look at my dryer that is throwing a D80 error code. During the initial call, the technician automatically blamed my dryer vent as the problem on the phone even though I told him multiple times that I had the dryer vent line serviced and verified that the dryer was pushing air at an adequate speed. He was extremely rude on the phone during this call and hung up on me after confirming a time frame to arrive. He did not call me ahead of time to notify me that he was on his way and showed up to my door 45 minutes before the end of the window. When he finally did arrive, he looked at the dryer vent line and pulled lint out of my dryer which was clearly an issue, but ultimately refused to diagnose the issue further even though I showed him a picture of the error code from earlier in the day produced using the dryer's diagnostic mode and several weeks ago during normal use. I ultimately had to kick him out because he was arguing with me the entire time he was there and insulted me by saying I needed to see a Doctor when I told him to leave. A normal appliance repair company technician would have been respectful from the initial phone call, called ahead of time to tell me he was on the way, and actually diagnose the issue properly instead of deciding ahead of time what the problem is without listening to my concerns.

Professional! My refrigerator was repaired under a week and that includes waiting on a part.read more

Amrik from Virginia Metro Appliances repair was wonderful. I strongly recommend him. The price was…read morecompetitive too.

We had tolerated the grinding noise in the 5 year old clothes dryer for longer than I care to say…read more I had already experienced a failed service call for this same problem in said machine and did not want to spend another $65 call needlessly. I thought perhaps I should just bite the bullet and buy a new one. One last try before I plunk down $400 for a dryer that no longer matches my washing machine. I was mentally prepared for failure but--- EUREEEKA!! And I don't mean a vacuum kind of Eureka. The repair team (one was in training) was punctual, cheerful, worked quickly, cleaned up, were polite, and .... they fixed it. They phoned a head to let me know how long it would take to get the part, and installed it the day after they got the part. No two week wait for the 'next available appointment'. Next time I'll call Vienna first, not Betty's, Sears or GE. PS These guys work west of the city so if you're in DC, sadly you are out of luck. Sorry.

Vienna Appliance used to be my go to for appliance repairs for many years! It saddens me to write…read moresuch a bad review, but since Al Parvisi left, so did their customer service and quality. I just called them to ask about my ice maker, and not only did they not want to come out and see it (I would have gladly paid the $95), but they wouldn't even tell me what a Water Valve was. I had to look it up on Google. He said Al knew about all that stuff with older appliances and he is no longer there. DON'T WASTE YOUR TIME CALLING THEM.

This company has significant issues with internal communication. Last week, I spoke with a company…read morerepresentative to schedule an appointment for service. After explaining that my house is on the market and real estate viewings were scheduled to begin in the morning, I specifically requested an early appointment at 8:30 AM within the 8:00-11:00 AM service window. The representative assured me that my request had been accommodated and that the appointment had been scheduled accordingly. However, when I called on the morning of the appointment to confirm, I was met with a frustrating experience. A technician answered the phone and stated that he had no knowledge of who had committed to the specific timing of the appointment. He added that he would come over whenever he was available within the designated service window. The technician's tone was dismissive, indifferent, and unprofessional. Due to this poor communication and lack of customer service, I canceled the appointment and scheduled the service with a different company. It is strongly recommended that the company invest in training its staff on effective communication and customer service skills to avoid situations like this in the future.

We have been using this company for close to 10 years. This family business caters to its clients…read morewith professional and knowledgeable expertise. Good advice as to when repairs would not be cost efficient. 30 day guarantee on work performed. Always a pleasurable interaction from initial calls to appointments.

Called Kitchen Aid bc my oven isn't working. They told me Via and Koam are two kitchen aid /…read morewhirlpool certified techs in my area. They also told me Via has a $139 diagnostic fee while Koam has a $99 diag fee. I called to get a written estimate just for the diagnostic fee so that I could provide to my home warranty company and they refused to provide. All I needed was an email so that I could get it approved before scheduling the service. The lady cut me off several times and refused to let me speak. She then told me my diagnostic fee is $149 instead of the $99 Kitchen Aid told me. I told her kitchen aid told me the price and she said it's not updated. I wouldn't recommend them. Seems like they got certified, told KitchenAid their pricing to undercut VIa, and then switch the pricing when a customer calls. And then refuses to provide it in writing.

Our LG refrigerator freezer stopped making ice. We checked all the usual things and couldn't get it…read moreworking. We checked the freezer temp and it was 20 degrees when normally it is about -2 degrees. We called KOAM on Friday afternoon at 3:00 pm. We learned that there was a service person nearby that was finishing another job. He was able to get to our house within 30 minutes. The service person took his shoes off at the door, laid out blankets to protect our hardwood floors and used a protective panel under the refrigerator when he moved it. He diagnosed the problem very quickly. He said that if the temp in the freezer is too warm, the ice make turn off. The actual problem was the evaporator was leaking refrigerant, so it needed to be replaced. He had one on the truck, so he was able to replace it in a little over an hour. The service person was very fast and efficient. We removed all the food in the refrigerator and he removed all the shelves and drawers and back panel. I didn't know it came apart so easily. We were able to thoroughly clean all the shelves and drawers before he reassembled the inside. It looks and run like a new appliance. The labor cost was a lot higher than expected, but in the whole scheme of things, it was worth it. I think the service person completed the job in half the time as any other service person could have done. If we didn't get it fixed so quickly, some of the food in the freezer and refrigerator may have gone bad, or I would have needed to get a lot of ice to keep the food cold over the weekend. That would have been a big hassle. Plus, the service person finished at 4:00 pm and we were have a dinner party at 6:00 pm. I think we really lucked out getting a service person so quickly, but KOAM really saved the day.

Bill Mason is quick to respond to you and will give you an honest assessment of your problem with…read moreyour appliance. He has solutions that have helped me keep, my cloths washer for example, going for longer. He tries to fix before suggesting replacement. Great service.

WRM offers helpful and friendly service for many of our appliances. They will also provide useful…read morefeedback if something outside of their scope.