Just bought a hard to find bull head Seiko from Vienna jewelry for a great price. I am so happy with my vintage Seiko , it's very collectible and rare find. I got lucky! New review: Dec 2018 Running a jewelry store is hard work and there is a lot of competition in northern VA. I personally know the people here. Hard work should be recognized and yelp should not be playing around with people's livelihood. So that you know my friend, YELP is exposed. I have spend a few weeks doing yelp research and 75% of the people that view yelp have stated they go directly to the "non recommended" reviews section (like I did) because, "that is where the TRUTH lies" ~ Yelp is known to manipulate reviews unless you pay for ads and it must be stopped. Also it does nothing to protect paying businesses from bat shit crazy customers that have nothing better to do than to slander of business. Fight the fight ! https://www.change.org/p/small-business-owners-make-yelp-stop-extorting-small-businesses?recruiter=909691208&utm_source=share_petition&utm_medium=copylink&utm_campaign=share_petition read more

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Reasonably priced and timely repairs. Customer service is important to them. I have taken several pieces in for repair. Very satisfied and always recommend them to others. read more

I was scoping out this place for jewelry repair. I called first during normal business hours, and it was picked up by an answering service who wanted to know my first name, last name, what I wanted. No one called me back. I guess they would judge whether I was someone they would talk to. Three weeks later I was in the area and swung by the store, but it was empty. Not sure if they are in business. read more

These guys are great. I went in to get a replacement chain for my wife's necklace. They basically said, why replace it when we can just repair it for you? So when they had a chance to upsell me and didn't. Secondly, we were flying the next day for a wedding so I needed a quick turnaround. Did I mention, I walked in their shop about 5 mins after they closed. And still because I was flying out the next afternoon, they made my $15 dollar repair a priority and ensured it would be done first thing. Next morning, I got the call and my wife was happy. I see you Loudoun Jewelry! Nice work fellas. read more

Vienna Jewerlry has excellent service in all types of jewelry from heirloom or antiques to current and contemporary jewelry. Excellent watch repair. I have a watch 1980s golden-winged longine that is extremely hard to fix they did a remote for a marketable job. Many of my rings have been sized, which I have extremely small fingers 4 3/4 - 5. They too have been in Vienna business over 25 years. Professional and knowledgeable with all types of jewelry. And yes in one posting I did notice that they do take jewelry on consignment. I would certainly look in to their Consignment jewelry before purchasing new. There a jewelry store I would highly recommended you visiting and see for yourself. Patrice H Drake read more

First time ever visiting, Went in for an appraisal but once I mentioned I might be interested in selling my piece of jewelry, the employee was as rude as she could be, already reassuring me I would never get a reasonable offer from them. Nasty is the only word I can use to describe the way I was treated. I thought this would be a nice jewelry shop but I was appalled by the "pawnshop demeanor" and by the customer service I received. She wouldn't let me talk and dominated the conversation. I let her do that for about 2 minutes before walking out. All I desired from my visit was for the employee to take a SERIOUS look at the beautiful jewelry I put in her hand & be treated with respect as a customer. Too much to ask? I'm new to the area... I obviously didn't do my research before stopping in. I've passed the store many times and figured I would try them out. Never going back. Promise you that. read more

I went to Vienna Jewelry to sell quite a quantity of jewelry. I was quoted a price, which I believed to be low. Well, I left and went to another establishment. They paid me 42% MORE than what Vienna Jewelry offered - which would be in line with the industry standard. So, I must advise anyone to OBTAIN quotes from other jewelers before selling to VJ. This experience just wreaks of a jeweler believing the customer had no knowledge of the business. read more

I stopped at this store after seeing the other jewerly store I had yelped earlier was closed for the day. I needed to get my husband's battery on his watch replace and had a link taken out to make it smaller. So I stopped at this jewerly store and was in and out fairly quickly. The only thing that was strange was I was not given back the extra link that was taken out of the watch. I am not concerned about this since I have an extra link at home. The staff was extremely friend and helpful to me. read more

I've messaged them several times via their contact page asking if they could repair a product- I have yet to receive a response, it has been at least a month now. read more

Finding a friendly down to earth and non snobby jeweler in the Tysons area is a struggle, but every single employee here is accommodating and genuine. I will be doing business here for many years to come. They can find you anything and with a smile. Trust me... these guys are the best. read more

I recently went to Vienna Jewelry to have a stone set for my grand daughter. I was very pleased with their service and their suggestion. The stone was set quickly and when I picked it up, the stone looked beautiful. The store threw in a chain to go with the pendant. Highly recommend checking out Vienna Jewelry. read more

10 out of 10! Dave and Suzette were wonderful to work with! I sent them a custom design for my wedding band and they went above and beyond to create a beautiful ring for me. Dave's craftsmanship is impeccable. When I wasn't 100% sure of my original design, he suggested something new, and recreated an entirely new ring for me in just a few short days. He worked tirelessly to make sure I had my ring in time for my wedding, and I am so so so happy I went with Vienna Jewelry. Their entire staff is extremely helpful, friendly and competent. They work quickly, do very nice work and you can tell they take pride in what they do. I definitely recommend them for any custom jewelry designs, if you are looking for a unique vintage piece, or a nice watch. read more

Do NOT sell gold to this place. Today, the value per oz is 1215, I was offered 840. Curt and abrupt lady behind the counter. read more

I really want to like this store but just can't. The biggest problem is their staff. I've been in a few times and I've had to deal with the same sales person everytime. She is difficult to deal with and makes everything, even looking at the jewelry, a pain. She is exhausting and makes the experience unpleasant. At my last visit she kept pushing a very unattractive piece of jewelry on me. I was clear that I had no interest and even she admitted it was ugly. I decided not to buy anything and left. She has told me more than once that she wouldn't sell me something because it wasn't right for me. Does anyone ever fall for this? There are other stores like this within a mile or two who have more inventory and are so much nicer to deal with. I visit their stores every few months and have never left empty handed. Good sales people can help you find things in the store you'd otherwise not notice. I've not experienced that here. read more

I have been a customer of Vienna Jewlry since they opened. Do I enjoy my visits to this shop? Absolutely! There has been many times my coworkers and I have taken our lunch hour by driving a carload over to see what new items they had. When I have out of town guests, they always want to go back to check out what they have and we all end up happy. The staff is probably the nicest group of people you would ever meet. They will take as much time as you need to browse and make a decision. Give them a try...you won't be disappointed. Their reputation is outstanding in every way. read more

Honest service at a fair price. Such a nice change of pace from the big brand jewelry stores that seem to be more interested in moving product than craftmanship. read more

Very friendly, helpful, and professional staff! Really appreciate the assistance! Great experience! Thank You!!!!

Found Vienna Jewelry on Yelp, because I was looking to appraise my watch for sale. I came directly from another shop (not to be named, but it's in Tysons), and they did not treat me very nicely. Vienna Jewelry, however, was a completely different experience. Thanks to Duffy for being patient, kind, and knowledgeable and assisted me with getting my watch appraised. I will be referring customers to them and using them myself in the near future again.  Thanks for the outstanding customer service! read more

I wanted to replace a small marquise ruby ring that had been stolen from my home. Duffy did a lot of research to first see if the mold was still available. It was not, so he and the craftsman were able to recreate my ring from one blurry photograph and my memory. There was a lot of trial and error--not a quick process---but I appreciated the determination to get it right and am so happy with the result. Even prettier than the original. read more

I brought a diamond ring to sell there and was not impressed with the price they offered. I took the ring to four different jewelers, and the offer Vienna Jewelry gave me was a full 33% lower than the next lowest offer and not even half of the highest offer I got. The staff was friendly and helpful, but based on my experience I wouldn't sell my jewelry there if you want top dollar. read more

I've never bought or sold to them but I ALWAYS take my watches and my family's watches here for links and repairs. The staff I've worked with have always been above and beyond. They are friendly, quick, attentive, and go the extra mile. I took my boyfriends smart watch band in as the clasp had broken. Due to the actual design of the band, the guy said they would need to get creative... it has lasted for YEARS. I've peeped their selection and will definitely be pointing the bf there when it's time for some bling read more

I visited the store because a massage chair had crushed my silver ring as well as my 1920's platinum wedding band & engagement rings. The gentlemen owner was very helpful. He fixed 2 rings immediately and without cost. He also advised me not to fix the eternity band as it would cost more than a replacement. Good customer service. read more

I ordered a mount for a diamond I have in a ring but never received a call when the mount arrived. They returned the mount delaying the process. Staff was very friendly but I had left messages to inquire about the status and there was no return call. Quite frustrated at this customer service. read more

For me, this merchant did not stand behind their work. I had a metal inset setting replaced along with two VS1 diamonds on my grandfather's ring. The repair lasted 16 months before a prong broke off and my diamond slipped out- gone forever. The ring is nearly a century old and had never lost a stone prior to its' rebuilding by this jeweler. This merchant was indifferent to the damage and offered no compensation for my inset or for the missing diamond. read more

Word of warning - Anyone who offers to buy estate jewelry is only going to offer you the "gold" price for the gold. Doesn't matter even if you have a 2 carart diamond on it Vienna and others will only offer you the gold price & "consideration" for the stone(s) which will probably be under $250.00. Wow what a great business! Why didn't I think of that 20 years ago? Their other services may be fine but I just hate it when businesses advertise for one thing and find out it's for something entirely different. They should have to disclose in the ads that they will buy estate pieces for the gold only and maybe throw in $30 or $40 for the stones. What do you bet that the nicest looking jewelry get put in their showcases with really big price tags on them and their out of pocket expense was for only the gold? read more

Be careful selling anything here! The price they offer for gold is ridiculous! I brought in a gold bracelet that I had been offered close to $1000 for at another jeweler; these people said they could only give me $425. I also had an emerald ring looked at here which they offered me $75 for. Later, I had that same ring appraised somewhere else for $2000!!! Don't be fooled. read more