The service in the fitting room was really nice! Thanks!…read moreThey kept bringing me new clothes--even though I had explained exactly what I needed. I purchased six items, thinking the price was fair given the high quality of the clothing. I had specifically asked for natural fabrics--but look what I actually received... I didn't pay close attention to the labels at the time of purchase, but when I got home, I checked the composition and discovered that every single garment is made of plastic--100% polyester. I intend to return everything, as I have no desire to put plastic directly against my skin. The cashier seemed pleasant enough to me. I simply wanted to make my purchases quickly and without any hassle, but the local staff seems intent only on ignoring customers. Even though--being a Tuesday--it wasn't busy at all, I still had to wait for someone at the register to finally pay attention to me and be willing to ring me up!

Natalia is an amazing stylist!!! She has amazing taste, style, and a professional personable…read moreattitude!!! She is great at styling without seeming transactional and robotic. She needs a promotion asap!!!

Super satisfied with my dress purchase from au la la design! A little on the pricey side though…read more Great service and friendly staff at the store. I will be returning to au la la design for the next time I need a nice dress!

I didn't know I haven't reviewed Au La La even though I've been going to them back when they were…read moreat Downtown San Jose. It's now harder to visit since I moved 2 hours away, but when I can go, I always have a great experience finding a new dress! Every dress is so romantic, and a perfect fit for shorties like me! I love the fabrics used as they are light and airy. I do have to save up to afford a dress, but it's worth treating myself when I can. Customer service is always great as staff go above and beyond in helping me find the right dress. They are always patient when I'm trying to make a decision (which is hard when you want to buy them all). If you're looking for dresses to make you feel pretty, I highly recommend checking Au La La!

Went thrifting this afternoon and my first stop was Black and Brown. I'd never been there before…read moreand wasn't sure what to expect. Wow, what an amazing store. They mainly sell vintage and modern secondhand clothes, bags, and shoes for women and men, but they also have new pottery from a designer called Familiar. The store is spacious and carefully curated. There is no thrift shop smell and it looks more like a cute boutique than a secondhand store. You can sell your clothes there, too. There are two floors of women's clothes and a separate men's shop across a little courtyard in the back. Most of the customers when I was there were young adults of both sexes. The store was busy on a Saturday in the late afternoon. Fortunately, they have a dedicated parking lot behind the shop with plenty of spaces. The staff welcomed me immediately when I walked in. I was interested in looking at purses and they had quite a few vintage and newer ones from designers like Coach, Tory Burch, Kate Spade, and Dooney & Bourke. I didn't buy any, but enjoyed checking out what they had to offer. I didn't pay too much attention to the clothes, except to notice that women's pant sizes on the second floor only seemed to go up to size 11/12. If they had bigger sizes, I didn't see them. Overall, I was impressed with Black and Brown and would like to go back.

Clean spot, especially if you have items you want to sell (fashion items) to this vintage thrift…read morestore on a corner of lot with parking spots available next door in parking lot. I was referred by another thrift store, so I decided to stop by (walk in/no appointments) to sell a few items. No long lines or crowds after 1pm Thursday. I never thought about coming here, but it looks legit and there's more upstairs to browse around. It was more spacious than expected in this old landmark building/house corner. Not bad at all. Staff is welcoming and worked pretty fast going through people's drop off bags of clothes, etc. They sell new items too (clothing/scarf dyes, little gifts, sunglasses, shoes, jewelry, and more). Items on racks are good looking and colorful in some spots. There were plenty of Baggu handbags for sale too. Good variety of colors and styles. They have good looking boots for sure. Prices on racks are on the higher end side/more expensive for thrift store items. Very clean though, like new for most items. It didn't take long before they were finished going through my bags. It's a bit more high end here, so if you have good brands vintage fashion items, this can be a good convenient spot for you.

The young blonde? (Forgot) woman who helped my boyfriend and I was super accommodating. she went…read moreabove and beyond and even gave us some suggestions on how to wear the clothing. This kind of professionalism is so sought after you should give her a raise. The clothing price is in there were not un affordable, ranging from 50 on up. Cool store will be back. Also, their clothing rack sale items outside are very high-quality.

I've been shopping at Bombshell Boutique for about 15 years and always make a point to stop in when…read moreI'm in Downtown Campbell. I love that it offers a true boutique shopping experience without the boutique price tag, and I can usually count on finding something I love. Unfortunately, my experience today (3/18) fell short of what I've come to expect over the years. When I walked in, I wasn't greeted, which is something I've always appreciated in the past--it really sets a welcoming tone. Jocelyn eventually helped me into a dressing room, but along the way there were several missed opportunities for basic customer service. I was browsing with my arms full, and at no point was I offered help holding items or starting a fitting room, which would have made shopping easier. When I was ready to try things on, I was asked to sort and count my items due to the 6-garment limit. I completely understand and respect that policy as a way to manage inventory in a small business. However, during that process, a few items fell behind the counter and weren't addressed at the time. Once in the dressing room, there was no check-in to see how things were fitting or if I needed different sizes or colors--something I've consistently experienced and appreciated during past visits. I did ask to swap out items, and Jocelyn was helpful and pleasant in doing so. At checkout, the items that had fallen behind the counter were brought up again, and I was asked if I wanted to try them on. Since I was already dressed, I declined, but it would have been helpful if those had been handled earlier. There was only one other customer in the store, who had already checked out by the time I was in the fitting room, so it didn't seem particularly busy. I've always associated Bombshell Boutique with attentive, thoughtful service--being greeted, having items held, and receiving support in the dressing room. That level of care makes a big difference and is part of why I've been a loyal customer for so long. This visit just felt a bit lackluster in comparison. I'll definitely be back, but I hope this was just an off day.

Beautiful shop. I had no idea there was one here so it was a pleasant surprise to see. I had to…read morestop by, but I did not have a lot of time. I was approached by a very friendly employee who asked if I needed any help. While I saw items I was interested in knowing more about, I was on a time limit and knew I wouldn't have time to even try anything on. I really wanted to do a quick walk around of the store to see what merchandise they had and to take a mental note. They had a live embroiderer near the dressing rooms who was embroidering things for clients. They also had little mini chocolate croissants with cute branded Sezane napkins near the shoe area. I think I was approached by two employees who were nice and personable. While I did not get greeted by others when I was in their area of the store. This is just a pop-up shop still -- its not a permanent location. There is one in SF apparently. I've been to the one in NYC and the pop-up shop in LA in the past. Sezane is on the higher price point, but I do still love the brand and would love to see more boutiques to visit for an in person shopping experience. I do believe that if you invest in pieces from this brand, they will be timeless, as I still would wear the items I purchased many years ago today.

I'll preface by saying the clothes are beautiful and feel high quality, and I walked out with two…read morepieces recently that I love. I know this is the Bay Area, but I'm not about to drop $100+ per piece at a DTC brand without seeing it in person first. (My mom dressed me in clearance JCPenney and hand-me-downs as a kid.) I've been inside this specific store twice and the one in SF once. The day I made my purchase was a weekend, whereas my other two visits were on weekdays. On weekdays, the store is pretty much empty. I think for shopping in store at Sezane, that is the preference. My biggest peeve with both the SF and SJ stores (and I assume this is a feature of all their stores) is the cubby wall. They could have put multiple racks in that space, but instead they have a massive wall of cubbies with a different style in each cubby. They're all folded, and I was told you need to point out an item and have the employee take it out to show it to you. The same employee then has to find your size and refold and put back what was taken out. This is literally the dumbest thing I've ever seen in a clothing store. What if I want to see every single piece? How do I even know what the fabric feels like, or if it's sleeveless, or if it's a sweater? You don't, unless you've memorized the Sezane online catalog and know exactly what you're looking for. I could just feel the employee's annoyance every time I asked to see a new style. I would have LOVED to browse more, but the store was very busy, and I didn't want to be a burden. On the weekend day I finally bought something, there was one cashier and there was a line rapidly building behind me as there was a customer who had some sort of involved issue. There was no backup cashier called (not sure they have that capability), and we all just had to wait. I also really wanted to see some dresses in person, but they barely had any - maybe 3 or 4 styles whereas they have a lot online! The clothes are beautiful and maybe if you are shopping 1:1 with an employee on a less busy day, it could even be fun!

Love the 50% off sales and the return processes are always fast and easy! Good selection too --…read moreonline has some things that the store doesn't have and cube versa in the 50% off section so definitely check it out.

I love this store and have always had great experiences, which is why this visit was a little…read moredisappointing. The staff wasn't as friendly or welcoming as I'm used to, and the store felt pretty messy and chaotic. That said, I still love the candles and all the great deals--they're the reason I keep coming back! There's so much to browse, but without much assistance from the staff, the layout can feel a bit overwhelming. A little more organization and a bit more kindness would make the shopping experience so much better.

Had a return to do and it was quick and easy. I've always heard great things about Madewell Jeans…read moreand found a pair quickly that I liked. Tried on two different styles and the associate was really helpful as I wasn't sure whether to size down or size up. I love that you can donate a pair of any jeans to get $20 off a full priced pair. I didn't bring one in, but I have a week from the date of purchase to get a $20 credit back to my card.

My wife walked in today 8/16 and was greeted with snooty attitude from young sales women when she…read moreasked for assistance. Beware

While walking around Japantown, we stopped into Classic Loot after seeing their cute pink signs on…read morethe corner. The girl working was super nice and friendly. We looked at all the cool stuff (new, used, vintage, trinkets and accessories). So many fun things! Such a fun vibe. We can't wait to go back!

I just learned about Classic Loot this week and had to go check it out. It's a shop in Japantown…read morewith new and secondhand items, like men's and women's clothes, purses, jewelry, Sanrio merchandise, plushies, crafting kits, greeting cards, and more. It's very cute and very clean, and doesn't seem like a thrift shop at all. The young woman working there was friendly and helpful. I saw lots of little things I wanted to buy, like the tiniest Labubu I've ever seen, but didn't end up purchasing anything. Most of the clothes and accessories for females seemed targeted toward young people, but I'm glad I stopped in and checked out all of their cute loot. Be sure to bring change for the metered parking or plan to use your credit card.

Couple days ago, while shopping in a store, I noticed a group of young high school girls who were…read morefocused on making TikTok videos. The saleswoman, who was extremely kind and professional, asked them politely to refrain from making videos in the store due to privacy concerns. However, the girls immediately began bullying the saleswoman, telling her that she was only a salesperson and that they could try on as many dresses as they wanted. They also made it clear that they had no intention of buying anything and continued to create noise and laugh at her. Eventually, they left the store. I was extremely disturbed by the way these girls treated the saleswoman. She was a classy woman who did not deserve to be bullied in this manner. To my surprise, I have noticed more than 10 or 15 reviews from that day from seemingly girls and a couple of guys. I did not see any other guys in the store that day, only these teenage TikTok girls. I hope that these girls are held accountable for their behavior and that Google & Yelp takes notice of this incident. It is unacceptable to treat anyone in such a disrespectful and rude manner.

Penelope will not take back any returns. By Law, she needs…read moreto write All Sales are Final on the invoice. She did not write this statement on my invoice.

I hadn't been shopping in a long time and didn't even know my size…read more Every person I encountered was lovely. A particular shout out to Angelica. She is knowledgeable, listens and extremely helpful. I plan to visit the store a lot. It was a wonderful experience!

I ordered for pick up at the store in Saratoga…read more I went to the pick up counter and just stood there as more than two associates walked by and didn't even acknowledge I was there. The first one just walked off because she was leaving. But common courtesy would be to say something like, someone will be right with you. It was like they were afraid to make eye contact for fear they had to do their jobs. I had to ask and make myself known and was basically shooed away. Once by the cashier next to the pickup counter and once by an associate that was walking out to the case to unlock it. Horrible service and I will never use this service again. Don't offer a pick up if you can't staff people there. Would have been to just given free shipping so your not friendly staff don't have to service anyone. This is why retail is going to die.