This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

They kept my vehicle over 6 weeks for repair after a minor accident. When they finally called and…read moresaid the vehicle was ready for pickup, I found body panels that were not aligned, hood not aligned, damaged parts still on my vehicle, a new headlight was installed but was not adjusted. It pointed to a spot about 12 feet in front of me. The paint job was terrible with rough spots on the hood and drips and runs along the bottom edge of my fender. They installed paint protective film (that they were not to install per the work order) and trapped several bubbles under the film. My advice to you would be to AVOID AT ALL COSTS!

I have to say I found my car buying experience actually enjoyable. Looking at the cars you can get…read moregood deals here. Enjoyed working with Brian, Aaron, and Rebecca. I might lower the review as I do feel they didn't follow through with everything they said they would. I'm. Calling to see what happened. It was a miss communication. Thank you Aaron

I recently helped my 78 year old grandma other purchase a car from Aaron at Morning Star and it was…read morea great experience. She asked me to go along because she felt that a car salesman would take advantage of her because she is elderly and not very knowledgable about cars. That was as far opposite of our experience as possible. From their no hassle pricing all the way through asking questions and signing on the line Aaron was great and very thorough. We are extremely happy with the vehicle and the service we received. I give Aaron / Morning Star my highest recommendation and will purchase here again.

Carolina Alvidrez approached us as we were in the dealer lot looking for parking. My wife wanted to…read morego to just look at vehicles on an advertised deal. We didn't want to be hassled by salespeople. We just wanted to look. Carolina offered to help us look, but we weren't wanting "help." Once we parked and allowed her to offer her services, we were so glad we did!!! Carolina was very kind, friendly, helpful, and welcoming. Adán Perez joined her and between the 2 of them my wife was able to look at what she wanted. No hassle, no fuss, we had a very pleasant experience and my wife drove away with what she wanted, not what they wanted her to have. Mike Perez helped finalize paperwork and once it was detailed We left happy and not stressed. Thank you!! Great folks. Great experience.

I noticed that they are now charging 3% if you use your charge card to pay for services there…read more And they no longer have comment cards available, and they no longer have granola snacks in the waiting room.

Staff is very friendly and knowledgeable, Mr Fetters is a stand up guy. Not only excellent car…read moresales but wonderful service after your purchase. Highly recommended!!

Everybody there is really great to work with from buying a vehicle to after service would recommend…read moreto everyone

Bought new car here! Great service and Cindy was awesome and found the perfect car for me!read more

I brought my 2013 BMW 328i to Sandia BMW after experiencing symptoms consistent with the N20 engine…read moretiming chain defect -- a known, documented issue that is the subject of a federal class action lawsuit (Gelis v. BMW, D.N.J.) and an active BMW service bulletin (SI B11 03 17). I disclosed my concerns explicitly: the vehicle was running hotter than normal, had experienced a loss of power, and had triggered an intermittent oil pressure warning under load. The service advisor's response was to misrepresent BMW's own engineering specifications, claiming that elevated operating temperatures were "optimal" for this vehicle. This is factually incorrect and directly contradicts BMW's published guidelines. No further diagnostic action was taken, and I was dismissed without remedy. Eight weeks later, the engine suffered catastrophic failure -- grinding, complete loss of power, and a no-start condition consistent with total timing chain and oil pump system destruction. The vehicle had to be towed. The failure mode, the timeline, and the symptom progression I reported at my service visit are textbook presentations of the exact defect Sandia BMW's certified technicians are trained and obligated to identify. A dealership operating as an authorized BMW service center has both the proprietary diagnostic tools and the manufacturer's service bulletins to identify this failure in progress. The decision to send me back on the road in a vehicle exhibiting active warning signs of imminent catastrophic engine failure raises serious questions about the standard of care provided -- and the potential liability that follows from it. Following the failure, I contacted BMW of North America directly, at which point a case was opened and I was transferred to a designated advocate. That advocate was dismissive, stating that BMW was unlikely to accept responsibility, and redirected me to Sandia BMW, representing that a dealership representative would contact me. No contact was ever made. BMW of North America's own case record documents that I pursued every available channel in good faith. What I received in return was a closed door at the corporate level and silence at the dealership level -- a coordinated failure of accountability from an authorized service network that had both the knowledge and the obligation to act before this vehicle was destroyed. Prospective customers bringing vehicles with N20 or N26 engines to this facility for service should be aware of this experience and draw their own conclusions.

This is not your typical car buying experience…read more It can be difficult to feel like you're a human being while wandering through a used car lot, especially when you're in the $8,000-$15,000 budget range. But Tripp and his team at Cooper's Autogroup blew me away from our first interaction. My family was moving 1,500 miles across country, we sold both our cars before leaving and needed 2 new, reliable, AND affordable vehicles. Not being from the area, I wasn't sure what to expect or which dealerships to trust (and which to avoid). After a few searches online, I came across a car that fit my needs and made contact via Facebook (during off-hours). In a matter of minutes I received a response from Tripp and a full 11-page independent inspection report on the vehicle. The hospitality, care, and attention to detail extended beyond our online interaction and into the showroom. Tripp and his team treated us like *real people* (gasp!), they were warm and friendly without being overbearing and made us feel comfortable the whole time on site. Not once did they try to pressure us or get us to look at vehicles we weren't interested in and we never heard any "sales jargon" - just a down to earth experience. When it came time to make an offer, we had 2 cars that met our needs AND got our budget. There was no haggling over price and no car dealer's games going on. We were able to talk openly and honestly and arrive at a deal that was better than we expected! You can tell they care about good service and treating their clients with respect and dignity. If you're thinking about checking out Cooper's Autogroup, you won't be disappointed! Over a month later we are still overjoyed with our decision and you will be too.

Needed a reliable vehicle for our son and we stumbled on Cooper's. One of the best and easiest car…read moredeals we've done. It was a no hassle experience and the owners, sales and staff were fantastic to work with. Highly recommend! Thank you Cooper's.

Owner Dave was genuinely friendly and knowledgeable about his cars. He's really cautious about…read moresafety due to the pandemic, and his low pressure sales tactics put me at ease. The cars were spotless and in great condition. The experience made me feel good about supporting a local business and was so much better than the experience I had at one of the big dealerships-- where I felt totally overwhelmed and pressured.

I had the pleasure of working with David Bradley, owner of…read moreMagpie Motors, this week. Unfortunately the car was not to be mine, but the customer service was top notch. He wouldn't sell the car to me w/out a pre inspection and that's where the bad news came. The repairs needed were to steep for my budget