This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

They kept my vehicle over 6 weeks for repair after a minor accident. When they finally called and…read moresaid the vehicle was ready for pickup, I found body panels that were not aligned, hood not aligned, damaged parts still on my vehicle, a new headlight was installed but was not adjusted. It pointed to a spot about 12 feet in front of me. The paint job was terrible with rough spots on the hood and drips and runs along the bottom edge of my fender. They installed paint protective film (that they were not to install per the work order) and trapped several bubbles under the film. My advice to you would be to AVOID AT ALL COSTS!

I have to say I found my car buying experience actually enjoyable. Looking at the cars you can get…read moregood deals here. Enjoyed working with Brian, Aaron, and Rebecca. I might lower the review as I do feel they didn't follow through with everything they said they would. I'm. Calling to see what happened. It was a miss communication. Thank you Aaron

I recently helped my 78 year old grandma other purchase a car from Aaron at Morning Star and it was…read morea great experience. She asked me to go along because she felt that a car salesman would take advantage of her because she is elderly and not very knowledgable about cars. That was as far opposite of our experience as possible. From their no hassle pricing all the way through asking questions and signing on the line Aaron was great and very thorough. We are extremely happy with the vehicle and the service we received. I give Aaron / Morning Star my highest recommendation and will purchase here again.

Carolina Alvidrez approached us as we were in the dealer lot looking for parking. My wife wanted to…read morego to just look at vehicles on an advertised deal. We didn't want to be hassled by salespeople. We just wanted to look. Carolina offered to help us look, but we weren't wanting "help." Once we parked and allowed her to offer her services, we were so glad we did!!! Carolina was very kind, friendly, helpful, and welcoming. Adán Perez joined her and between the 2 of them my wife was able to look at what she wanted. No hassle, no fuss, we had a very pleasant experience and my wife drove away with what she wanted, not what they wanted her to have. Mike Perez helped finalize paperwork and once it was detailed We left happy and not stressed. Thank you!! Great folks. Great experience.

I noticed that they are now charging 3% if you use your charge card to pay for services there…read more And they no longer have comment cards available, and they no longer have granola snacks in the waiting room.

Staff is very friendly and knowledgeable, Mr Fetters is a stand up guy. Not only excellent car…read moresales but wonderful service after your purchase. Highly recommended!!

Everybody there is really great to work with from buying a vehicle to after service would recommend…read moreto everyone

Bought new car here! Great service and Cindy was awesome and found the perfect car for me!read more

I brought my 2013 BMW 328i to Sandia BMW after experiencing symptoms consistent with the N20 engine…read moretiming chain defect -- a known, documented issue that is the subject of a federal class action lawsuit (Gelis v. BMW, D.N.J.) and an active BMW service bulletin (SI B11 03 17). I disclosed my concerns explicitly: the vehicle was running hotter than normal, had experienced a loss of power, and had triggered an intermittent oil pressure warning under load. The service advisor's response was to misrepresent BMW's own engineering specifications, claiming that elevated operating temperatures were "optimal" for this vehicle. This is factually incorrect and directly contradicts BMW's published guidelines. No further diagnostic action was taken, and I was dismissed without remedy. Eight weeks later, the engine suffered catastrophic failure -- grinding, complete loss of power, and a no-start condition consistent with total timing chain and oil pump system destruction. The vehicle had to be towed. The failure mode, the timeline, and the symptom progression I reported at my service visit are textbook presentations of the exact defect Sandia BMW's certified technicians are trained and obligated to identify. A dealership operating as an authorized BMW service center has both the proprietary diagnostic tools and the manufacturer's service bulletins to identify this failure in progress. The decision to send me back on the road in a vehicle exhibiting active warning signs of imminent catastrophic engine failure raises serious questions about the standard of care provided -- and the potential liability that follows from it. Following the failure, I contacted BMW of North America directly, at which point a case was opened and I was transferred to a designated advocate. That advocate was dismissive, stating that BMW was unlikely to accept responsibility, and redirected me to Sandia BMW, representing that a dealership representative would contact me. No contact was ever made. BMW of North America's own case record documents that I pursued every available channel in good faith. What I received in return was a closed door at the corporate level and silence at the dealership level -- a coordinated failure of accountability from an authorized service network that had both the knowledge and the obligation to act before this vehicle was destroyed. Prospective customers bringing vehicles with N20 or N26 engines to this facility for service should be aware of this experience and draw their own conclusions.

My journey in purchasing a car started a while back. Not exaggerating....now in August it's been 2…read moreyears that I've not owned a vehicle. Renting vehicles left and right trying all sorts of midsized cars to oversized suvs. In the past few months I've had to buckle down and focus which for me can be hard at times *SQUIRREL!!* see what I mean! Ive test-driven quite a few privately owned vehicles and dealership vehicles not feeling quite comfortable enough to put down a chunk of money on. The beginning of my 5 rating goes back to Tuesday middle of the night. hmmm..1am perhaps browsing Craigslist. Mind you I've only had my eyes set on a Toyota Camry or Toyota RAV but I saw this Nissan that caught my eye so I emailed owner not realizing at that moment it was a dealership. I was contacted the next day, set gps, pulled up and realized it was a dealership. To be honest I'm always weary of dealerships and car salesmen so I was hesitant to get down but decided I had nothing to lose. The gentleman that was emailing me came out to met me. He made me feel at ease right away. He was able to answer every question I had without hesitation where as I've seen in some salesman as they stop for even a moment to come up with an answer...I know..they are reaching. i Took car for a test drive and felt more at ease and safe in this vehicle than any of the other cars I'd taken for a spin in the past few months. Upon return more questioned ensued with clear cut answers. Now on a first name basis Adrian showed me other cars in my price range. I never felt pressure from him which I thought was amazing and exceptional!! Everything from questions on Bluetooth to the mileage on the car had simple answers. The company mission and motto was explained to me a few times which I thought was great. The importance of earning a lifelong client outweighs the sale or profit of a car and the fact that their company is working with and for the community, to me, outweighs options from other car companies. Friendly & enthusiastic employees, great work ethics, top notch selection of inventory, good warranty package, perfect location, and the willingness to work with a clients budget will have me recommending Love Auto time & time again!

This is an update to a review from July 18. It is now Sept. 10 and Love Auto has still not come…read morethrough with restitution for putting on mismatched tires on an All Wheel Drive vehicle. They paid 1 quarter of what they owe. This issue began in May.

This is not your typical car buying experience…read more It can be difficult to feel like you're a human being while wandering through a used car lot, especially when you're in the $8,000-$15,000 budget range. But Tripp and his team at Cooper's Autogroup blew me away from our first interaction. My family was moving 1,500 miles across country, we sold both our cars before leaving and needed 2 new, reliable, AND affordable vehicles. Not being from the area, I wasn't sure what to expect or which dealerships to trust (and which to avoid). After a few searches online, I came across a car that fit my needs and made contact via Facebook (during off-hours). In a matter of minutes I received a response from Tripp and a full 11-page independent inspection report on the vehicle. The hospitality, care, and attention to detail extended beyond our online interaction and into the showroom. Tripp and his team treated us like *real people* (gasp!), they were warm and friendly without being overbearing and made us feel comfortable the whole time on site. Not once did they try to pressure us or get us to look at vehicles we weren't interested in and we never heard any "sales jargon" - just a down to earth experience. When it came time to make an offer, we had 2 cars that met our needs AND got our budget. There was no haggling over price and no car dealer's games going on. We were able to talk openly and honestly and arrive at a deal that was better than we expected! You can tell they care about good service and treating their clients with respect and dignity. If you're thinking about checking out Cooper's Autogroup, you won't be disappointed! Over a month later we are still overjoyed with our decision and you will be too.

Needed a reliable vehicle for our son and we stumbled on Cooper's. One of the best and easiest car…read moredeals we've done. It was a no hassle experience and the owners, sales and staff were fantastic to work with. Highly recommend! Thank you Cooper's.

I purchased two cars from this establishment. The last one was a beautiful 2006 Lincoln Towncar…read morewithout a scratch on it. What I love about this place is that they do NOT give you a hassel. They work with you. Initially, I didnt see any car that I liked. Made it a point to let the owner know my displeasure. He asked me to come back in 3 days. He promised I would be pleased...and I was. When I had a problem they took care of it immediately. I am going to buy my 3rd car from here too.

I promised Pete I would write this review and I took a while because of Life. However I wanted to…read morewrite a Review so others searching for a Used Car knows how Amazing these guys are! I purchased a beautiful used Malibu without a Scratch on it! Drives amazing and required absolutely no maintenance other then new Windshield Wipers which the dealership replaced for ME! It was a Quick, Painless, Way Not Embarrassing process during the purchase. LIFE HAPPENS and I have not been the best with my Credit. These men did not Judge me and did actually the opposite than belittling. They reassured I would take home that Day a Beautiful Car ! Their word is like Gold! Now I referred my Uncle and they did the same with my Uncle and my Aunt! They were in the worst point with needing a car and Mike and Pete held true to their word once more. I wanted to say THANK YOU!!