lowes steals from families!!!!!! my wife and i bought a refrigerator, dishwasher, microwave and a washer and dryer all samsung back in march of 2020 we were supposed to get a rebate of 10 percent back which was $450. we submitted all paperwork right away. months went by and nothing. then we received an email that with covid we needed to resubmit in july! so i did that. now its october 20th still nothing. 8 months later. fucking joke. when i call them they sent me to a tier 2 team they did nothing but sent me an email saying there is nothing they can do. well you are now getting reported to bbb and every other place i can complain to lowes is stealing money from families. fuck you lowes i will never spend my hard earned money in your store again. and i will continue to tell everyone i know until i die to never shop with lowes. here is my email. livingstondj@hotmail.com read more

Brought 1700.00 craftsman riding lawnmower with extended warranty in August 2021 and battery was dead on day I bought it makes loud noise when brake pedal released been dealing with liwes for 3 weeks now they say I have to take it to repairs read more

So I don't usually do this anymore but the service I received was absolutely terrible. Most of the workers here are not even doing their job. They're sacking off and not helping guests. When I went to check out there was only 1 cash register open. Overall I am very dissatisfied. Lowe's Home Improvement more like Lowe's needs some improvement. read more

We live right around the corner from this Lowes and have become regulars. We bought a spec home, brand spanking new with no upgrades. Since then, we have been visiting our local Lowes for upgrades here and there. Anywhere from lighting, home decor, and hardware. Everything so far seems to be decently priced, and customer service really takes the cake. Never have we had any issues and someone is always eager to help. Most importantly is their generous military discount, along with their Veteran's only parking. Can't wait to continue our projects with their help. read more

Minimal cashiers during off hours is one thing, but the weekend is a totally different story. I love Lowe's, but this seriously enough to make me take my business elsewhere. read more

I went to this Lowe's in Buckeye. Even though I live close to it, I usually avoid it because of the poor customer service. Today reinforced that sentiment. I was there today and the girl at the register was as rude as can be. The best part was that in the middle of the transaction, she walks away and meanders around outside and FINALLY comes back after a few minutes to complete the transaction. She then nastily asked if I wanted my receipt. If this is the best customer service you can come up with, then you are doomed! Thank you for sending me to Home Depot from now on! read more

I just moved to Buckeye and have been to the store a dozen times, was able to get help when I asked. Nicely stocked and was able to find everything I needed. Sometimes I had to look to find a staff member but they all seem busy so I wasn't to bothered. Will be back read more

We recently placed and order for a washer and dryer and Lowe's decided to cancel the order the next day. We called this store and spoke to the manager and she worked hard to rectify this situation and make it right! She went above and beyond to make sure it was handled! We appreciate it very much! Thanks to the Lowe's Manager at this Buckeye location for having great customer service! read more

I like the store, it's close by the house and the people are for the most helpful and friendly. Sure your going to get a unhappy employee now and the but that's almost every where you go. read more

2nd worse Lowe's ever. Only to be beat by the one at 27th Ave & Thunderbird. This is the second time I have asked for help loading heavy items, and end up with no Lowe's help at all. Jordan, the manager, says he is going to improve customer service, but I haven't seen it. Tired of spending my money at a store with no customer service! read more

Talk about rude people that work there. I think her name was Cynthia. She was so rude to a younger worker there who was asking her questions. Maybe a new employee and the lady Cynthia put her hand up to her so she stopped talking then muttered shit under her breath. Wow, wonder if this woman has any other complaints. That's a woman with no customer service and she needs to be fired. read more

This store has the worst customer service. I walked around everywhere looking for help and no employees were on the floor. Instead I found them all together in a group gossiping and laughing and to make it worse I think a couple of them were even Managers. Once I walked up asking for help of course the managers walked away and let customers service deal with it. But no acknowlegement and no apology just walked away. I hate this store. They need real management in this store. And more people out on the floor. read more

This store sucks!!! Customer sevice is super poor, a total lack of care for the customers, I'm cant even give it a one, 0 should be an option, I wish I could get paid for talking, and playing on my phone while roaming through the store how many people so called associates pass you buy while in the store, I counted 7 yesterday, when you finally find someone you actually get the eye rolling, the heavy sigh, with a complete blow off, this is just pathetic, I asked to speak to a manager, and he was somewhat helpful, but was very uninterested on how HIS employees were with the customer, I cannot how stressful this was it toook almost two hours for one question, lowes sucks!!! read more

Soooo yesterday my husband and i decided we wanted to plant some plants in our back yard before our big fourth of july party... long story short we went back and fourth to lowes about 3 different times! Guillermo was extremly helpful and patient with us helped us with which soil to get and gave us advice on which pots to buy! Over 250 dollars later were happy with our decision! Thank you for all the help again Guillermo read more

After a terrible experience at Sears in Blyth Ca we went to Lowe's in Buckeye Az, we were treated with respect,very friendly helpful staff. Even though it took us another 200 miles it was well worth it. I will always go to Lake Havasu or Buckeye from now on. A big THANK YOU to the Buckeye staff read more

I have to compliment on an employee's customer service he provided for my husband and me: Raul in the gardening department is an awesome guy to get personal insite on your home's greenery. My husband and I went in on Saturday night looking for ideas to save a tree that had fallen in front of our house due to the massive thunder storm. Raul went so far as to go into full detail of all the tools needed and precise ways of pulling the tree upright and going fourth in the proper way to replant it. He was phenomenal. He even showed us all the possible trees we should look into if we decided to rid our old tree and start over. Thanks Raul. read more

Love this location, can't go 10 feet without an employee asking if I need help! They also know what they are talking about if you have a question. read more

The management at this location is terrible, and would not give me my full return. The manager argued with me in front of other customers over $8.......Since moving to Buckeye, I have probably spent about 5000 in this store. I don't get it????? Drive the few extra miles to support Home Depot. Hopefully one day we will have a Home Depot near this location that will take their business away as it does in other locations. read more

Lowes uses Ceasers Floor Coverings for installs. They sent someone to my house to measure. The guy they sent, David, did not speak english very well and had no sense of humor. He was not friendly. Bad customer service. Also if you are looking for it to be done quick THEY WONT. They measured on Wednesday four days later i havent heard from them:( read more

I would not recommend them for remodels. I was very disappointed. they fixed it but I was told they were doing me a favor by fixing it. three months to do a 5x8 bathroom. NO COMMUNICATION AT ALL!!!!!!! Over priced by alot. Even Arizona Shower Doors had comments to make about them. read more

I went to Lowes to buy a gas range, and I was there waiting for a very long time, an associate from and another department paged for help for me and no one came, and she did not work in the appliance department but she was going to try and help me if she could. there was a young guy that worked in appliances and he was on a cell phone and when he was done on the phone he walked away. She finally found 2 ladies in the back that work in appliances, when they came out they were talking to each other about the incorrect number of microwaves that were listed in stock, they said it shows 16 in stock an they only have 6 and they are not telling anyone, they can find out on their own. While this was happening one of them was going to help me, I asked her to tell me about the stove, and she said what do you want to know. I asked her does the gas line come with it, and do they install it and do they take the old one away ? Its a good thing I knew to ask these questions or I would of had a mess when I got my new stove. When I was finally done with purchasing it , I was told that I will get a phone call with a time frame of when it will be delivered. I did not get a call and it was the early afternoon I decided to call the store and was told I would have to call myself to find out and was given the number. when I called they had no record of me or my delivery, so I called the store again and told them and I was told that the stove was picked up, I said that doesn't help me, they have no record of the delivery. I was not satisfied with that answer so I called the manager and spoke with him, I told him the terrible service I received and the mess with the delivery now. He was going to look into and call me back. He did call me and told me I should have the stove around 4:30. So when they got to my home the man could not get the old hose off the main gas line, he then tried to get the hose off my old stove and he couldn't, my husband told him you are turning it the wrong way and then he got it off .They couldn't install the new stove so I called the manager and told him that he needs to refund my installation cost. The man that was delivering the stove wrote on the receipt that he couldn't install the stove. He then tells me that I don't get a copy of the receipt and I could take a picture of it with my phone. What kind of a mickey mouse outfit is this that you don't get a copy, you have to take a picture of it. I will never purchase another appliance at Lowes ever again. Terrible mickey mouse service read more

I've been having an email dialog with Jordan Murphy, the store manager, regarding a return and experience with Customer Service. I emailed an address that was valid and never received a response. I even went into the store and was told Jordan wasn't there. I made a purchase and used the offer to take a survey to reach out, again, to the GM. I did get a swift response to that, and I thought the issue was resolved, but for the past month, I have been ghosted and have received no additional contact from Jordan and no refund promised. I've emailed every other week and nothing. The emails aren't being returned as undeliverable, and from what the sales associates say, Jordan is still with the organization. My next step is the regional manager or corporate if I cannot get this resolved. This all stems from the poor customer service I received when returning an item and how the agent made me feel. Now, I have a hard time bringing myself to purchasing anything there. The CS agents have been rude as though the customer is an imposition, and now this. Extremely disappointed, to say the least. read more

Wow. Don't send a home inspector to this Lowes.... abs if you must please don't ask any questions. No basic basic knowledge of their department or ambition/drive to really help. =/. To bad we don't have a home depot over here *hint* read more

I personally like this particular store. Never had trouble. I went yesterday and someone approached me to help. Got some large items pulled down and loaded on a cart brought it to the front and loaded it to my phone number for check out. While they were doing all that I continued shopping and got everything else. Then the loaded it for me. They seem to have more in stock than other locations. I like that it's in a smaller area so it not crowded constantly. The employees have no problem working with me on figuring stuff out. Many times a take a picture of something I need help way and they just brainstorm amongst each other to get an answer and I've never had a problem. read more

Man playground. Spent a lot of money there working on the house.

I used this Lowes for 2 projects (flooring and countertops). Was very dissatisfied with both. I ended up canceling half the flooring job because I couldn't get the contractors out to do the work. The countertop took longer than it should have because the contactor screwed up the order. The installers also damaged wallboard and would not make good on repairs. The install sales employees were polite and paid lip service, but were absolutely useless with resolving problems with their subcontractors. The store manager was no help either. Steer clear. read more

Like a funeral parlor except no one asks if you need help. Could nor lift nor find help what i was going to buy. I saw the lowes review site and looks like a manager wrote & HAS a 4.2 star, no way. read more

Purchased a refrigerator. Gave them my cell phone number and asked them to call an hour before they would be here. Instead they called WA state where my father is because he paid for it. I gave them my number when the delivery was scheduled. They never called, it was a window of 12-4. Finally I called and found out it is now 4:30-5:30. Asked them to call when they are coming still so that I can get my food out. No call. In calling in you ring about 5 times someone picks up then puts you on hold again. This goes on for at least 4 more times. Then finally I get the store appliance department and he can't find the order under the name or phone number or item number even though the last person I called at the store found it. Meanwhile my food is sitting out getting warmer and warmer and I can't get ready for them because I am on the phone and I have no idea when they are coming. Never have a seen a store that is not capable of the simpiliest thing. Does it make sense to you to contact someone in WA state when delivering an item in AZ? read more

Quick and convenient, I've been given some bum advice about products and I think Home Depot is better for serious projects, so 4 stars. Oh yeah don't waste your time with Valspar (lowes brand) paint it is beyond doubt inferior to Behr premium. read more

After a long day of bad news I ended up getting more bad news. The service call for my dishwasher ended up being a surprise. The technician Garrett was very nice took care of the problem gave me great information related to my product. I can tell that he loves his job and what he does and he told me that as well. At the end of the day that's what makes people who do customer service great. I am always the last tall of the day since I lived on the other side of town but it's nice to know when we get someone who really cares about doing their jobs and putting a smile on your face. If you have any issues with Samsung products I suggest you call and get Garrett to help you fix them because he knows what he's doing read more

Disappointed with the way management handled my returns. They would not accept returns from the Goodyear store in order to honor a coupon I had just received in the mail. I had spent over $1000 in 2 days there. You would think they would try to accommodate me. read more

Be very careful dealing with this stores installation sales people. They seem willing to telling you anything to get the sale. Maybe were used car salespeople in a previous life. read more

Do NOT EVER have flooring installed through Lowes who subcontracts out to Eclipse flooring! We usually do our own home improvements, this time we decided to get hardwood installed before Thanksgiving to save time. This has been an absolute NIGHTMARE! The day they were supposed to be here to measure I inquired if they would definitely be on time as we were going out of town that day. I was given a two hour window that I could definitely live with. 5 phone calls later after being approx 6 HOURS late they finally showed up. We missed 1 full day that was paid for out of our vacation. They scheduled to install yesterday 11/21st between 8:00-10:00AM, after AGAIN not showing up and multiple phone calls my husband was told they left a message changing time to 1:00-3:00 there was no missed calls or message and my husband was leaving to El Paso. With my furniture literally crammed in to every little corner moved for the install ad Thanksgiving scheduled at my home they wanted to install sometime next week. The ONLY good thing about Eclipse flooring is Mindy she went out of her way to get them here today to get installed prior to Thanksgiving. With that being said they literally just charged me $300 additional to grind a few spots on the floor or the install would not happen. Feeling I absolutely have no other option this late in the game and it being the night before Thanksgiving I paid it . Save yourself the headaches and frustration- do not think it will be easier having Lowes do your installation it DEFINITELY WON'T BE! read more

i am a handyman that supplies labor for all types of jobs. the owner supples material. i make out a list of material and the owner goes to lowes in buckeye, az. and picks up the material. i have never had a problem with lowes filling a list of material. if lowes has a question they call me and the problem is sloved now. lowes does a find job at understanding building terms . at times i go to lowes in person and have always been treated with respect. i cannot say that everyone working for lowes enjoy there job. however, overall i find a good knowledgeable bunch working at lowes. if you have a problem with lowes in buckeye, maybe a honest look at yourseblf is in 0rder. i like the way lowes treats me, i like the the wide range of inventory that lowes handles. best of all i like being treated like a person and not a number. read more

The worst Lowes I have ever been too don't waste you're money and time here there's very bad customer service from manager named Katherine very rude and unprofessional, I went to buy a indoor paint it was not even mixed there was a bright color on top and white at the bottom I did not notice until I finished painting my wall I noticed the white paint at the bottom of the bucket I was so disappointed and the manager named Katherine did not give me a replacement of the paint when they were the ones who did this awful mistake I will never go back this kind of people should not be working as managers anywhere they don't help when this kind of things happen they make businesses look very bad and plus I called corporate office and I filed a complaint and this was never filed this people do not take us customers serious now I'm going to file a complaint on this awful place with Business berue Administration. read more

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Don't believe what they tell you! The dishwasher we wanted was out of stock. We were told that it was in the local warehouse and in order to insure that we got one of those allotted to us we should prepay and we would have it in 2-3 days. I pre paid and I waited four days and after I had no call ,no contact from Lowes I called them. When I called, they said it would be available 3/29. Which was 7 days after I ordered it. So I wait the 7 days.... No call no contact from Lowes, so I call again. Well guess what. Still not there. This time they tell me there is s delivery date of 3/31 (9days after we ordered it) So much for it being in the local warehouse!! . When we said that was unacceptable we spoke to an employee/manager in the appliance dept were told we could get another dishwasher instead, since they hadn't received the merchandise. They gave us the serial number of the model they would be giving us. When we arrived to claim the dishwasher they had offered us, we were told that we couldn't have that one they offered us because it was too expensive. So, they offered us another lesser priced model. Who does business like that????? What a crock! read more

I'm an older disabled widowed woman who was finally able to save enough money to buy new dual pane windows for my home. I went with Lowe's and replaced all of my windows. The price of the windows was high but not bad but the installation price was ridiculous. I had to wait approx. 3 weeks to have them installed. Four windows are not installed correctly (had the mfg. come out and check it.). Had to wait another 2 to 3 weeks for them to come out again and all they did was walk around and talk about why it's not their fault (installer). Now I have to wait and see a third party from another window place to call and set up a time to come out here and look at the windows and let Lowe's know what he thinks. I have felt nothing but taken advantage of. If I wasn't disabled I would do it myself. Oh, not to mention that they had 2 days scheduled to install the windows and did ii in one day (9 windows) with just 2 guys. Wonder why they're not installed correctly. Don't go to Lowe's...they don't call you back once they have your money and they don't take responsibility for ANYTHING. Walk don't run from Lowe's. I'm with the G L. and will take my business to Home Depot. I will not go back to Lowe's ever. read more