I purchased a refrigerator from Lowe's, when they delivered it it wouldn't fit in space. The delivery guy said take shoe moldings off and it will fit and he left. Did not fit. Ordered a smaller refrigerator when they delivered it they made a deep scratch 6 inches long. This store is horrible in customer service!!!! read more

I bought expensive crown moulding just over 90 days ago and needed to return 4 peices for a store credit.Lowes wanted to give me less than half of what i paid. I spent over 20k at their store last year on a kitchen remodel. The mgr was very rude and unprofessional. I will never buy anything from Lowes again and i encourage anyone else to consider their policies before you get screwed. read more

Our family was in need of a washer and dryer. All employees we came into contact with were very helpful and made the purchase a breeze. Gordon in the appliance department really had all the answers and was informative for what we were trying to do with the laundry room. Melissa at Customer Service was accommodating and super helpful navigating details. Even Wisam assisted and attempted to go above and beyond. Thank you for allowing me to see customer service is a real thing. :) Know that we didn't experience anything like this at Best Buy (online) and why we came to Lowe's in Commerce. read more

Lowes was a huge disappointment this morning. I go in for a simple shower flange. They are out of stock. No big deal. I was going to order online. The web site wanted to charge me $5.99 for delivery. The hispanic guy in the plumbing department told me to use their computer to order and i would not be charged delivery fees. Then he walks away leaving the company computer open for hacking if i had choose to. I type in my order and click to print my receipt. It tells me it cant give me a receipt. I go look for the guy in plumbing again, tell him i cant get a receipt. (Should have never been given access to their system). His response is just take a picture. He didnt want to come over to their computer to get it to print. After explaining to him i wanted an actual receipt. Not a screen picture. He sent it to the paint department to print it. Feeling nervous about my order, and wanting to let a manager know what had just happened, another employee told me to get the store manager because it should not have been handled that way. He said to get, i believe her name was Wanda or Mandy he said shes the stores main manager. I go to the customer service desk explain what happened and she refused to come out. So an assistant manager came out when i demanded to know what was going on with the order i had to just place on their computer. The guy they sent out had no idea why the plumbing dept. Guy had me use their system with no employee help. He then told me when he looked into the system my order would not be delivered to me even tho they took the money out of my account. He then had to call the plumbing guy over to look up my order. Remember hes the manager, and he had no idea how to do his job. So yet again I ask for the store manager and again they send out another flunky assistant manager who yet again had no idea how to see if my order went thru properly. So after 2 useless assistant managers are not able to know if this was done properly. I demanded the store manager come out. Yet again she hid in the back and sent out 2 more assistant managers named Sheila Javadi and Rob Field. The store manager still hid in the back. Sheila and Robs solution was that Sheila was going to go to howell pick up the part I ordered and bring it to the Commerce store and I could purchase that one. Even tho lowes took money out of my account for the one I ordered their manager said I would not receive it and I needed to come back and pay again for the one they were picking up. In summary. Lowes employee left me to use their system alone. And not one ASSISTANT MANAGER was able to let me know why my account was debeted the money for a product I would not receive, and want me to purchase a second one without receiving the first. And the store manager litterally hid in the back and refused to come assist me and instead kept sending out flunkies who had no idea what they were doing. The elderly gentlemen at the counter next to me, after listening to the lowes employees blow me off for over a half hour, looked at the assistant manager and told him they have awful P.R. and theur customer relations by their assistant manager was pathetic and he would q be back because of how these fools handed this situation. So this store manager lost 2 customers today because she hid in the back and was useless. Home depot is where i will go now on. read more

Just brought in a snowblower purchased 12/15/16 in for warranty and was told repair Co. On vacation until 12/29/17. Snowblower repair co on vacation in the middle of winter??!!! Terrible service. read more

Complete lack of customer service, it's understandable why people would buy online with no service why support a local store? Choosing my credit card and will not walk in that store again. Unbelievable they didn't even view my account history, I hope thier store goes out of business. read more

Built a new home in 2012. I used Lowe's for a lot of my new home construction purchases. I also used them to get a quote on carpet after being initially told that I could have carpet installed within 10 days. After the measurement was complete, I was told that the carpet could not be installed as originally promised due to the holidays. Lowe's was aware of the holiday calendar as we were discussing measurement, but the individual arranging the measurement thought it was doable. The person that thought it was doable was different than the person who delivered the quote and told me it was not feasible. I was so disappointed and also out $35. I ended up going with another carpet company that was able to meet my needs of installing within 7 days. I requested a $35 refund of Lowes and was told the manager would need to approve and they would call me back. I never received a call back. read more

I typically go to a different Lowe's and must say I will continue going to a different Lowe's. I simply went here to return a rug I purchased from another store. I was hesitant to do so because I misplaced my receipt. A few days prior I called the store I usually go to and was advised by a customer service rep that no receipt is needed..they can access the data with my credit card and process the refund with no problem. Well for convenience purposes only, I stopped at the Lowe's that is on my way home from work. I went to the customer service desk to be second in line, no big deal....after a few minutes, it's my turn.. Gina, the gal working customer service was such a sourpuss!! Not sure if she was having a bad day or what her problem was, I don't care.. She never said hello.. May I help you??.. She just looked at me with disgust and a frown. Her expression said, yeah, what do you want? Keep in mind I don't have my receipt.. One would have thought I was asking for her first born. She proceeded to explain how she has to add the item into the system and I swear she sighed while doing so. I don't care what you have to do. Just do it. Customers don't need to hear every little detail about what you have to do on the computer. Gina should be unloading stock in back because she clearly doesn't like people. I'll continue going to the White Lake store where people smile and offer help. Thanks cranky!! I mean Gina!! read more

Went in here 2 weeks ago and talked with Jon in appliances, good service then. Walked in here 11/16 and called 2x for appliances as well as called from my cell phone. No one came to appliances in 30 min. Unacceptable service for my husband and I who were going to buy our 4 appliances tonight. Guess Lowe's doesn't need our money! Shop elsewhere. Or at least a different store. read more

This store is conveniently located on Maple Road just east of M5. It is clean and usually well stocked. I wonder if there has been a recent management change here? They used to greet you at the door and in the aisle. I recently visited this store more than a few times in the span of a month as I shopped for hardwood flooring and the associated tools and accessories required for that job. The prices fluctuated wildly every time I looked! But the worst thing was my wife and I never could get anyone to answer questions we had! The last time we went into the store, three employees standing near the hardwood flooring scattered and disappeared as we began to look through the products in the display. It was the last straw! We went elsewhere and swore to each other that we wouldn't return for anything anytime soon. The Home Depot store located less than a mile south of this Lowes store has by contrast picked up the attention it pays to customers. I'll shop there for a while and maybe this Lowes store will eventually get back to the good standing it once deserved. read more

This place messed up in almost every possible way imaginable. We were looking for a new oven and cooktop, and we were initially planning to purchase them at Home Depot. Unfortunately, they didn't offer installation, so we searched for places that offered installation, and thought of this Lowe's. To save time, we decided to call the store beforehand to see if they offered installation for electrical appliances. After getting my call redirected 3 times within 30 minutes with nobody knowing the answer, I hung up. Even though this was a huge red flag, we still decided to at least take a look. It turned out that Lowe's did offer installation. Furthermore, when we arrived, we found out that the store was offering rebates and discounts on electronic appliances for a limited time. When we asked for help looking for an oven and cooktop, John was extremely helpful. He informed us about the on-going promotions, helped us find ovens/countertops for the best price in-store and online, and gave us a detailed rundown of the entire installation procedure. He informed us that the installation procedure would start by having a few people come to our house and measure the interior of our current cooktop and oven, to verify that the dimensions exactly matched the new oven/cooktop that we will purchase. After confirming the dimensions, he would place the order online and the product would arrive in about 2 weeks. Once the products arrived, the installers would come by, pick up the oven and countertop at the store, and install the appliances. John also answered our questions very patiently (our English isn't the best either), and at the register, the cashier was extremely friendly and told us exactly how to do claim our rebate for our purchase. Needless to say, we came out of the store extremely happy. Now, remember, this is a 1-star review, despite the amazing experience we had in-store. Obviously this story doesn't end here. Once home, we immediately filled out the rebate form and submitted it online. A week later, we received a mail from Lowe's informing us that our rebate was not accepted because they could not find any appliance purchases on our invoice. They gave us a deadline to correct this. We didn't make it, and lost out on about 50$. While the rebate fiasco was happening, the measuring guys came and measured the interiors of our oven and cooktop. They said they should get the order for our oven in by tomorrow. So the next day we call Lowe's to figure out when our ovens and cooktops were coming. It turns out that the store misplaced the measurements or something, and an order hasn't been placed, and will call back once they find out what happened. We got nothing for 2 days, and have called the store multiple times, only to get the same response back again. Finally, after 3 days, someone finally got in the orders. So our ovens and cooktops arrive, and we schedule a time with the installers. My mom took off work during the scheduled time so that someone's home. The installers didn't come. We call Lowe's and after a few frustrating phone calls, we find out that installing was rescheduled and that tried to inform us twice but no one picked up the phone. We had no missed calls nor any voice mails. We ask them to give us a call 30 minutes prior to their arrival this time so that someone can come home. On the rescheduled time, the installers show up without warning, despite Lowe's telling us that they will call beforehand, and tried to install our oven and cooktop. The oven was not the right size (remember, Lowe's had people measure the interior of our oven beforehand to prevent exactly this. At a price too). So, we only got the cooktop installed. When we reordered an oven with the correct dimensions, they tried charging us again, despite this being THEIR mistake. Already, because of the delays and an error made by our granite countertop installers, we were a week behind installing the cooktop. Now we had to wait another 2 weeks to get our new oven installed. So Lowe's calls us on Monday and informs us that our oven arrived. We schedule our installation on Friday, between 2:30-4:30. At 11:30AM a delivery guy tells us they are at our place to deliver our oven. We didn't ask for a delivery, the installer was supposed to pick up our oven and install it. Regardless, we said we will come back to our home ASAP. The delivery guy tells us that he has only 5 minutes out of a 15-minute window left, and that wasn't enough time. So he left without delivering anything. We called the store to figure this mess out. The store manager had no idea where our oven was, but will call back as soon as he finds out. So they call back 9AM Saturday to reschedule a delivery. We don't want delivery. P.S. The installer went back to the store 4 times on Friday to pick up our oven. We felt bad for them, it's not his fault. So right now we are a month late and still no oven. These people won't get anything right. Spend your money elsewhere. read more

Second time we've had a problem with this store - first time it was a grill and delivering what they promised. Now it's a carpet that's unraveling! We have been put off, ignored and promised call backs but nothing is happening. The carpet is NEW and started unraveling the first time my husband tried to vacuum it. They claim that type of carpet is prone to unravel when vacuumed with a brush component running. If that is the case, why weren't we told that at the time of our selection and purchase? Why weren't we given instruction at the time of installation? And why aren't they standing behind their product? This is totally unacceptable - 'customer service' is an oxymoron at this store. read more

We signed a contract to remodeled our kitchen and I have to say that everything went fine until the parts started to come in. Missing , broken parts started to come, 1/2 sent to our house and the other to the store. Until they order new parts, it was already 2 weeks of work missed. The people who did the actual remodeling were great, but the store and manager assistant were a nightmare, not returning my calls when I was extremely frustrated. The person in the store who seams to be doing something left the store and they didn't even mention to me who was going to be in charge. No communication skills at all. I ended up calling the manager and leaving a message that I was extremely unhappy with their feed back. Manager never called me back to at least apologize to us, but his assistant started to call me, but made sure to mention that I "had" to call her boss in an angry manner. We changed the cabinets and counter tops, nothing else was changed. The project went from Jul 1st until November 1st. Until now, nobody reached to us to ask if we were satisfy with their work. Shame on you, Lowes! We wont do another project with them! read more