This is a pretty decent Lowe's. The main negative is getting to it, as it is between two major intersection with heavy traffic to navigate. Once I got in, smooth sailing. I was there to buy an AC drain drip for the hubs. I asked an employee where to find it and she directed me to Aisle 7 and boom there was what I was looking for. It was a different brand, but in essence, the same product. I headed to self-checkout, scanned with ease, but had an issue with the Military discount. A young woman employee immediately headed over and fixed it for me. I pulled out a gift cart and she immediately took care of that for me too. All I had to do was pay the balance. It was a quick and productive visit. read more

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Bought blinds for a rental property (we don't live there). Lowes said they would call the day before delivery. Blinds were delivered and left outside for DAYS with no call or notification. Neighbor called us. We called Lowe's - they came to pick them up and said installer would get them from the store on the day of install. Days later the installer calls. He is on the way. Asked if blinds were delivered. We said no - they are at the store. His van is too small and cannot pick them up. Called Lowe's again. They promised a delivery on Tuesday from 8-2pm. On the Saturday before, we receive a text showing blinds delivered and left outside AGAIN! What a mess! Zero communication. Zero help. Zero customer service. Never again will I buy a big purchase from Lowes. NEVER! Now fighting Lowes credit card to avoid paying for these blinds until installed and in perfect condition. read more

Ordered 4 items for delivery. Get message all 4 items are out for delivery. Delivery driver arrives and has only one item and it's damaged from rough handling. He has no idea where the other 3 items are or when they will arrive. After an hour of phone calls we are told we can pick the missing 3 items up at the store. Go to the store and they only have 2 of the items and have lost the other! What a mess! read more

We ordered a washing machine for our rental and paid for delivery and removal of the old machine. The delivery person showed up and decided it was too hard to get the machine into the basement and left it on the front porch. After doing so he questioned my tenant and asked if other guys lived there? if she had a boyfriend and explained he only lived six minutes away. He also told her she worked for a "crap company". When I phoned Lowes to get the installation finalized they gave me a new time. My husband took off time to be there and no one showed up. We are now on our third delivery time and hoping someone shows up. I will never order from Lowe's again! read more

We bought a Samsung Oven which we love and Lowes! The salesman Charlie was professional, cashier and delivery . I had worked at Home Depot in colorado but this Lowes is where I have also ended up having bought a Bosh dishwasher and LG washer/dryer in Fort My read more

Lowe's Home Improvement - Hardware Stores Near Me - Fort Myers, Florida

I came in for a job interview, drug test. Everyone is so nice. Had a great experience talking with everyone. Super friendly and upbeat. I waited in a room where there were several people on the computers learning or going through the website setting up their employee accounts. Someone was walking them through it. So excited to start some DIY projects with Lowe's products! read more

I think I've figured out the gist of how this store operates, so I think locals should listen up! Let's start off by saying Lowe's is a terrible company; just another corporate home improvement store where every single location provides one star service consistently. Just go to Home Depot! Even their worse locations care about getting customers out the door and away from the store vs piling up confused customers in the lobby and treating the customer like an infant child. I'de like to move on to the next topic; the employees are unique. Unique as in everyone has a quirk that persuades them to not do the job they applied for. It's fascinating to watch, and I had a blast standing in line for about an hour combined laughing in everyone's face as they didn't know how to do their job; or flat out just didn't want to. When my turn came in line I proceeded to ask why my single item order has not been confirmed for pickup after 5 hours. They asked for the order # and told me the same info I already knew, "yeah it's not ready, it hasn't been confirmed". So forget asking why, I already got my answer just looking at this place. I then asked him if I could do his job for him, grab the item my self, and bring it up to confirm the order pick up. He surprisingly said "yeah" even tho I was convinced they were going to make the situation more difficult than waiting around like a goober. So I go to get the water cooler I already paid for, return upfront to confirm the order, and the guy who was just helping me has seemingly disappeared out of thin air. Nowhere to be found and wasn't seen walking by, or maybe helping others while he waited for us? NOPE...and I wasn't gone long either... it took me 3 min to get this water cooler. So after about 20-30min of wondering if I should get back in line because others are being helped alongside me, guy walks out of a random isle and resumes helping us like he wasn't gone for an in inconvenient amount of time. I considered he might have had a smoke break? Or used his portal gun to go on a little adventure in another dimension? He could have also idled out in another part of the store like an NPC Sim. But now he's back and wants the order number for a third time, so I pull it out for him. Dude does a couple scans, a couple presses of the buttons, boom where good and emails me the receipt. THIS DOES NOT SEEM LIKE A HARD JOB?! And I don't think I'm wrong in my opinion because I'm 6'5; 250lbs and I can confirm I could outwork anyone in that joint. I left with my merch, but also left more introspective and confused than before I entered. ALSO; A side story while I waited. Two employees were left to help a stack of customers while I waited for this male employee to return to confirm my order. The conversation between these two employees was astonishing and made me fill with laughter. A customer wants to return a couple wooden planks and a door. Of the two employees that are helping the 1 person, one is male and one is female. The female twig doesn't want to do anything, and says to the other "You know I can't lift anything". That seems to be very clear , yet just stands around, can't find another task, can't find a way to help out her coworker or the stack of customers. Why work at a home improvement store if you can't lift things or work a register/computer? And the male employee being told to lift everything himself is left clearly upset that no one around him is competent enough to do their job like him! He wasn't much of the customer service type, but was lugging away everyone's returns to the back and this girl couldn't help shrink the line or check others out?? Again quite and find a job that accommodates yourself if you don't wanna lift or help anyone. So moral of my experience, ditch this location, forget about it, take it off the map. And never go to any Lowe's in general; SIMPLE, Fulcrum out! read more

There is a manager at this location whose name is Nicole I come to this Lowe's frequently and every time I see her there she's a total A**hole. Seems to be in a bad mood all the time and yelling. Don't go here. read more

Purchased a grill that was assembled by Lowe's as part of the purchase. The pit boss grill did not work once I attempted to start it up. The CS number for pit boss was not working. After seven attempts to contact someone at the Lowe's store, 35+ minutes on holds and callbacks and disconnects, I just wanted to let prospective customers to understand " customer service" is not in this Lowe's mission statement. I recommend operating whatever you buy and they assemble before leaving the vicinity of the store. read more

The management of this store is grossly incompetent. Do not order from them. Our delivery was scheduled December 6. Limited communications from them and an impossible to reach phone number and almost a month after our order, still no delivery. This is for a set of patio doors and the house has been now exposed to the elements for months except for plastic sheeting. If Lowes had been the slightest bit honest from the beginning, we would have gone elsewhere. Yet each week they postpone delivery another week. If you can't deliver, don't offer it! It is amazing to me that this place is not shut down as they now have me as a Lowe's avoider for life and I imagine I'm not the only one with this experience. Corporate customer service promises results but also has neglected to fix the situation. Do not believe anything they say. read more

I keep giving Lowes another chance, but they seem to hire some of the rudest people to be in customer service. I had a custom blind issue a few years ago, and the only reason I got it resolved was to go to their customer care department. The manager, assistant manager, and their "blind specialist", were no help. End result, I was right in my calculations, refunded my money, period. No explanation, sorry for your inconvenience, nothing. Now, ordered an appliance from them, and eventually had to go elsewhere for my dishwasher. The woman in appliance is one of their shining stars, that's why I used them. The girl that helped me with my refund was so condescending to me, I left the store furious. I will go elsewhere to purchase the rest of my appliances. read more

If I could give 0 stars I would. We went in on 2/26 to purchase flooring. No assistance with getting the tile picked out. There was a manager who did end up assisting us to get the tile ordered but has never shown up!! Calling to track the order Noone is able to help even with the receipt of proof of purchase and delivery needed uugghh. Never again. Home Depot from now on. read more

Purchased drywall ahead of time because it was back ordered due to hurricane Ian. Went to pick it up and Luis sold it to someone else. Luis said it wasn't a problem since we didn't get there when it was delivered. We had no clue when it was going to be delivered. We were waiting for notice for delivery. Luis is the most arrogant asst manager ever! We're Lowe's Pro members but apparently that does not matter. read more

Fat, slow and lazy customer service desk. Scowls on their faces. I am comparing this to other Lowe's stores in Indiana and this is hands down the worst. Act ticked off they have to check out anyone on this day 1-3-23 at 10:35. The worst of the worst. I was there yesterday for a product that the app said they had 35 and where located. The shel was completely empty of the product so I ordered it for pick up. 6 hours after ordering, I got the email my order was ready. That was ok. Just another 20 minute drive was no big deal, but the scowling lazy employees should never be working in any customer services area. read more

Horrible experience with customer service and worker Careena. Me and my husband came in to exchange a patio umbrella that was gifted to us, and before the woman (Careena), even explained the policy to us or asked us how we wanted to do the transaction, she automatically scanned our receipt and the product, putting the cost of the umbrella back on the account of the cardholder who originally purchased this as a gift. We wanted store credit to pick out a new umbrella. Not only did this woman not take any accountability or apologize, but we were told there was nothing that could be done as it has already been refunded, and they are expecting us to contact the individual who bought us this gift, to order a new one for us, putting us in an uncomfortable position. The "senior" supervisor, Jeff, said that this will be used as a learning/training experience. This was extremely unprofessional and not a mistake that should be accepted for a patio umbrella that was almost $200. read more

Our washer malfunctioned yesterday and flooded our entire second and first floor. Needless to say, we needed a new washer. My husband used the app and purchased the new washer at noon. We were told the machine would be ready for CURBSIDE pickup yesterday. Guess what...no calls, no emails, no notifications at all. However, you sure did take our money quickly. Today, after work, he stops at the store and is waiting in Curbside. He finally got an email STATING THE MACHINE WOULD BE READY AT CURBSIDE TODAY. He waited at curbside for 20 minutes before anyone bothered to tell him that curbside is no longer being offered. WTF. Then, he has to go inside and wait in line at customer service, only to b e told no one bothered to pull the item! An hour later, someone finally brings out the machine but offers NO help loading it. I have spent the last two hours attempting to reach someone in the store to get this issues addressed, but of course, no one answers. They surely can't be actually busy helping PAYING CUSTOMERS. read more

Warning if you plan to buy windows or doors from this store save yourself the agony and do not. Find your own installer or do it yourself but do not rely on Lowes Installation Services from this store. They will direct you to a 800 number to call for everything and all they do is place you on hold while they call the store. No one ever answers the phone and every time you call you have to start all over. Complete disaster!! read more

Special ordered closet doors back at Christmas was told they were in went to the store and waited over an hour and they said they couldn't find them. Came back 3 weeks later after they blew up my phone every day to tell me they were in and waited over 45 min. There is horrible communication with the front desk and the back it's like no one wants to take responsibility and find these. read more

Beware! Had Lowes bid installing a hotter heater. They sent Unique Services to look at the job. The rep was very nice, said the pricing is all set by Lowes not them. But they wanted $1100-$1200 to install! Thats like $400 an hour. WHAT! Friend referred a couple plumbers first one I called $269 to install. read more

This place is the most horrible Lowes that I have ever been to. Customer service is horrible rude and basically non existent. They lie about delivery dates. Truck drivers are always late and rude. Seriously avoid this place. read more

I would never go back to this store. Buying flooring, delivery and installation was the biggest disaster I have ever dealt with in my life. The management team is very nice but they don't follow up or follow through. read more

Standing here half and hour after checkout by out trying to get my car loaded! Hey Lowes I've watched 2 customers leave in the last 30minutes! And you're closing stores..... read more

Every time I call the store no one answers the phone. I'm looking for a new kitchen and new doors, Lowe's is very hard to deal with when trying to get something done. It's ridiculous to run a business this way, why can't they have people stationed that answer the phone. Then I purchased five ceiling fans and had them installed, three of the remotes do not work. Someone told me it could be a bed transmitter, so am I supposed to have them all taken down and then replaced again? Electricians are very expensive. But they really don't care because they have a monopoly, you can go to Lowe's or you can go to Home Depot. Yeah you can go to small guys and take a chance with that. Today it's all monopolies, Comcast Or Verizon what's your choice? read more

On October 27th 2022 I arrived at the Lowe's store on the corner of Daniel's and Tamiami Trail in ft Myers Florida I parked in the rear by shipping and receiving to pick up a interior door slab for a customer of mine and the lady in the office area ignored me for several minutes until I decided to say excuse me I am here to pick this order up and I gave her my paperwork and she called for help twice for someone to take care of me but no one showed up and after 20 minutes of me being patient I nicely asked if anyone was going to help me get this order and she snapped at me and said I have 15 different things going on but I'll stop and help you because nobody in this store wants to work and I told her I can take my paperwork up front to the service desk because she is super busy then she snatched the paper work out of my hand and said they can't help you up front then 35 minutes later she gave me my paperwork back and told me to go up front and got smart with me and told me not to park out back I went up front and it took another 45 minutes until the store found my door I signed the paperwork and walked to the back of the store where I was parked and the same ignorant nasy lady started to argue with me after I showed her my paperwork that the door is paid for. she started to give me a lesson on picking up merchandise at her store and told me next time to park out front I told her the last time I picked up 25 interior doors from the same store to go to the back for pick up and she called me a lier and that was in front of the other employees and a few customers and she said the back pick up is for Lowe's installers only I told her I am a Lowe's badged installer but this is my customer and again she called me a lier I told her she is talking to a guy with 18 years installing doors and windows through Lowe's and she slammed the door shut on me. All I can say is I should probably be the one who is upset I spent over an hour and a half waiting for one door slab and was talked to like I was garbage. read more

DO NOT BUY A LOWES WARRANTY OR SERVICE PLAN! I purchased a Master Forge grill from this Lowes and and also bought the extended warranty. This warranty was to cover the entire Grill for 4 years. The sales person said "we have all the parts in stock, just come in and we'll replace them for you" First of all this is not correct. When I did go to the store they told me that I had to call the warranty company. O.k. no big deal. I call the warranty company and they tell me to call the manufacturer. I call the manufacturer and they tell me they can't help me that I have to call the warranty company. This whole exchange actually goes around twice! Each person I spoke to has a different spin on the correct process to order the grill parts. I spent well over an hour and forty five minutes all told and at this point the issue still has not been corrected. read more

After receiving a call confirming our delivery of floor material today, the delivery was not done. The delivery company said we weren't even scheduled for delivery today. Not happy! I must add that working with Debbie in the flooring department was a pleasure though. She knew what she was doing putting our order together. read more

Lowes really needs to improve their internet pickup and return process. Not sure why it should take an hour and a half to pick up a pallet of items when I already received notification it was ready. And if you walk up to the internet pickup desk with ID in hand and there is no one ahead of you in line it usually STILL takes 20 minutes to process that pickup. I've ordered a lot and I don't think it's ever been quicker than that. Also not sure why returning 4 items purchased the previous day (after waiting an hour and a half) with a receipt should take 2 cashiers 20 minutes and should involve trying to convince me the items actually aren't on the receipt with the subtext being that I was trying to scam them in some way. The items were on the receipt and as someone who has worked loss prevention before I don't really believe the company should condone a return desk cashier starting every transaction with that assumption. It always happens at lowes though so I have to assume its company policy. The last time I had to return something at Lowes was about a year ago. I was redoing my floors. That return also took multiple cashiers and about 40 minutes and them trying to tell me the return items, which probably totalled $40 and were part of a $4000 order, in my email orders weren't the same as the items I was trying to return. It also involved the cashiers demanding to know what Lowes I purchased them from. Um...the Internet? Expecting a customer to know which Lowes location an internet item comes from is beyond absurd. Can you imagine Amazon saying you can't return an item unless you can tell them which warehouse it was shipped from? This was the last straw for me and any home improvement dollars spent on my new home will likely go to amazon or home depot but I sincerely hope Lowes will wise up and understand there are a lot of people like me who prefer buying things online instead of walking 5 miles up and down every silly aisle only to find the store doesn't have the specific item you need. Lowes created special parking spots for internet orders and a special kiosk for order pickups. It follows that it shouldn't be a 20 minute process to pick those orders up. And it definately shouldn't take an hour and a half. Also, occasionally we internet purchasers buy the wrong size/finish/quantity/whatever. I hope Lowes will change whatever internal mechanism (POS?) needs to be changed because as it stands, their system for internet orders/returns is not worth the hassel of buying items from Lowes. read more

I brought back two planters after getting home and discovering the one inside the other had the bottom missing. I also brought the tag to a plant that died a few days that I got it home (they clain to have a gaurentee on plants. The kid at customer service was very mouthy with me. First he asked me is I brought the dead plant along because my word wasn't good enough. (. Am I going to try to get over on them for a $3.33. A plant that I bought in a 3 for $10 sale???) I guess he thought was a tough guy because he was wearing black nail polish. I asked him why was he being such I wise ass. Sfter he began going on about the store can't beable to trust customers at their word. So then he said he doesn't even have to complete my return because I "cursed" at him. So much for the tough guy with the nail polish. So I told him fine I'll take all my future business to Home Depot. And I went their and bought $80+ of merchandise I intended to get at Lowes. So the "Curser" provailed in the long run. And the nail polish wearing wise guy lost my future business. read more

Great knowledgeable people who work here, friendly and helpful! Some of the cashier's are a bit slow to get you out of there, that needs some improvement. Paint Department gets an "A' in service. read more

Worst customer service. Returned an appliance and they lost the returned item and wouldn't issue me a credit. How do you lose a refrigerator? I was told repeatedly by Kat that she would call me back and she would resolve the issue. No resolution or phone call back. I was a long time customer, but no more. Very unprofessional and I will now be shopping at Home Depot. read more

Been trying to call customer service for three days. Finally had to go to the store to get little satisfaction. Should have known better.. never enough help in store or at check out. Not going there anymore!! They don't deserve any stains but I had to give them one to port review. read more

Yet another Florida business that doesn't enforce the "masks" rule, even if there are big signs saying so as you go in. I get it - employees should not be put into uncomfortable situations, but it's also an uncomfortable situation for me for people to be walking around with no thought or consideration of my health or the health of the employees here. Really wish there was somewhere to report stores like this one to for ignoring the rules. read more

I thought it was really nice that they offer curbside pickup until I decided to do it. I had to wait 20 minutes after getting a notification by email that it was ready. When I called the store to find out where my order was, they didn't even put me on hold, They just set the phone down and finally after 10 more minutes they came out with my one item, no receipt and acted like I inconvenience her. Do not plan to ever go back there. read more

DON'T ORDER CABINETS HERE unless you're willing to wait over 5 months. We ordered cabinets here on November 14 and are still waiting for the final panels. They first ordered the wrong finish. Then delivered them to an old address. Then the corrected finish was delivered, but short of several end panels. Then end panels delivered with wrong dimensions...still waiting for a resolution... read more

A little update......Surprise! The dryer never showed up today! Just when I thought this Lowe's store couldn't disappoint me any worse than they already had. At least they're consistent. No one even called to tell us it wouldn't be delivered today as scheduled, just an automated delivery notice to my phone at 9 PM at night telling me that it will be delivered tomorrow, we'll see about that! read more

I like Lowe's. Its a big place, but they have a neat selection of paints. The store always seems clean. Actually, compared to its competitor, it seems bigger and cleaner. Just by means that nothing is in the aisles, proper signage, ecc. Staff is always around (not that it's false for the other store, but there has to be an underlying reason I'm going to this one, as opposed to the competitor across the street, right?). read more

This is my opinion of what happen to us. My wife and I went in to buy a washing machine and dryer. The experience was good. That's where good comes to an end. We were promised our dryer would be in the store and delivered with the washing machine. That never happen! When delivery day came they didn't have our dryer anymore so a floor model was sent. Non of that matters because they farm out delivery and they never showed up. The supposed delivery company calls me (with spoofed phone number) and asked why I wasn't home for delivery. When he was told someone was there all day he said he would call me back. Never got a call back. I tried to call the spoofed number back but couldn't get anyone. I then called the store 7-8 times and couldn't speak to someone , no one answered phone. The operator seamed to take joy in just putting the phone down for several minute(I could hear her doing other things) before sending my call to an extension that no one answered. Finally my wife called and asked for a manager. Today I call to make a new delivery date and the same runaround! No one works in scheduling and the manager hung up on me. Never again will I do business at this store! Stay away far away! read more

Stay away from the lumber. Poor quality. I had some 2X4's cut and many were more than 1/2" off. The guy was snotty and couldn't care less. Go to a real lumber yard. read more

This Lowe's had just what we needed compared to another popular home store, and more importantly-we had questions and help was readily available! read more

Not knowledgeable on any paint and are often out of stock so you cant finish project or they discontinue a color