Run to Home Depot! Don't shop this store. My husband and I bought a brand new Samsung washer and dryer at this location. We get home and the washing machine is dented. I called the store and after all the work to pick it up and install it, the only thing they would offer is for us to reload it onto our truck and bring it back. Seriously? We just paid almost $2k dollars and that's the customer service we get? Wow, I will never shop at Lowe's again. My husband and I are almost 60 and it's too much to reload and return. Shame on you Lowe's, you sold us damaged goods at full price. This is NOT the way to run a store. Customer service is nonexistent here. Great job. read more

Lowe's Home Improvement - Appliances Near Me - Leander, Texas

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If it was possible to give zero stars, I absolutely would! I ordered a brand new dryer from the Lowe's in Leander and upon delivery, the people installing it discovered it didn't work. So they left the non-functional brand new dryer I had just purchased from Lowe's (for over $900) with me at my new house and drove off with no plan in place for replacing it. I then was on the phone with Lowe's customer service for 2+ hours trying to get this whole mess sorted out and ultimately had to pay another $900+ for the exact same "brand new" dryer to be delivered to me not for another 12 days, at which point they say I will be refunded the $900 I originally paid for the original (same exact model) dryer I purchased which doesn't work. So now, on my credit card Lowe's has charged $1800+ (the cost of two brand new dryers) and I am left with one that doesn't work and won't get the replacement for another couple of weeks, at which point the $900 will be refunded to my credit card. Well isn't that just about the stupidest thing you ever heard?!?! Yep...ME TOO! Makes no sense, not to mention that most people would not be able to afford to pay the price of a whole other second dryer before getting refunded for the first malfunctioning (yet supposedly brand new) dryer purchase. What a colossal waste of a Saturday afternoon and if Lowe's had any care or concern for their customers they'd have at least tried to make up for this despicable situation perhaps with a refund or discount of some sorts...but nope! Leander Lowe's customer service really could care less, they are awful!!! read more

2 minutes ago do not order blinds here!! i bought blinds back in april and i am just now getting them installed here in october!! the order was messed up, part of the reorder did not go through and they did not follow up until we got involved, and now it turns out that 2 of the blinds are still wrong!! oh and if you are hoping to get customer service on the phone...forget about it!! no one answers the phone there!! read more

Lowe's Home Improvement - Appliances Near Me - Leander, Texas

I had found everything I needed with ease and when checkout came, Lisa the lumber cashier had helped me connect with services for my future backyard project. She had such a positive attitude and I got great information from her. read more

It was raining outside. And I needed 20 bags of concrete. Went to load up concrete in the loading bay. Only one other truck. Had a forklift driver hoking his horn repetitively. Only spot to get concrete and I'm in his way. Instead of asking nicely to move or asking what I needed i was treated with disrespect. I left and went to Home Depot and got my concrete and other materials. 200.00 worth. I frequently visit this location and I'm never impressed with the service or products they carry. But today was the last straw. This was at 11:00-15am on 01/19/21. read more

Boy, I swear I'm not coming back. All the women buying plants, mulch, everything for outside. Do you think they would have someone to help load. H--L NO!!!! Thank god for 2 nice gentlemen came over helped me. Oh, did I say, at the check out counter, they couldn't look up the mulch. So here I go again, get 1 bag of mulch. I needed 5. So here go HOME DEPOT!!!!! read more

This Lowes has most of what I need, but has terrible customer support. From unfriendly staff, to always understaffed pickup, it's frustrating to even shop here. My last 3 pickups in particular, I've waited over 15 minutes for them to get my stuff. read more

Horrible customer service/great windows--Used car salesman Matthew told me that after 72 hours (we signed contract on July 23) we could not cancel and get a refund. We paid $1,500 down, $6,000 on 24 month contract. Was told after NO contact for 2 months that late Oct to mid Nov was earliest install date. Finally, Lowes' installer Trinity Services showed up Oct 14, but windows were either manufactured wrong or installed wrong or both. 5 of the 12 windows from Milgard have to be remade and reinstalled. As you can see from pics, Monday install left one window broken and 3 with gaps around each, for bugs-cold-wind-and rain to enter. The two celestory windows were installed backwards. The sticky label should only be on the inside. Nobody at Lowes knows about problem or returns phone calls. Horrible, horrible, horrible. We have been Lowes customers for 30 years. read more

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First of all I had to order a washer and dryer online due to being out of stock so that's fine. I arrange a delivery date. All good up until my delivery man doesn't show up until much later than he was supposed to. Okay I can deal with that they make a lot of stops. Well here's the kicker he installs the dryer and ends up frying it but won't admit to it and says that it's our house's problem! And to top it off he breaks the handle on the door to the laundry room. So we go to Lowes the same day and we were treated like a problem to the staff there. They did not give a crap about the fact that they made a huge mistake. Not only was the staff that we interacted with extremely rude they also acted like we were at fault here. And the cherry on the top of the whole thing, and this is my fault a little, I tipped The delivery man some cash before he was finished. So here's the deal, Lowes has treated me like a problem, I have a brand new broken dryer, I have to wait several days to asses what happens next, I gave a good amount of cash for someone to break my brand new dryer (never tip before the jobs done I now know). You have been warned read more

Full disclosure: I used to work there. I left under good circumstances and continued to shop there. I went today, on my lunch hour to get some lumber. When I went to the trim aisle, the banners (Keep out) were up. Since there was a lady in the aisle with an associate, I thought that since I only needed two pieces of trim, I could get in and out before the employees started loading. Just to be sure, I looked into the next aisle. There was no one on the machine or even waiting to get on. I got into the trim aisle and found one piece of what I needed but could not locate the second piece; At that point, an associate came over to me and started to lecture me about the safety procedures. I told him that my immediate concern was to find the one piece of trim that I needed. He insisted that I leave the aisle and said he would direct me to a department specialist. I said that if That was the case, they lost me as a customer. That didn't faze him at all. When I worked there, the time that I was in the store was designated as customer service time or "Power hours" I guess that idea has gone the way of the Dodo bird. Anyhow, I wont be back. I don't have time for them to do what they think is more important. read more

Bought a $15 dollar item but ended up not needing it. When I tried returning the new and unused item, I was told they won't do anything for me at all since it is past the 90-day return period. I was obviously disappointed, especially since the receipt does not state the policy. On a whim, I also checked the shelf and noticed that the item was currently out of stock. Considering all the supply chain issues these days, I would think Lowes would be smarter than this. Why not accept returns for new and unused items in order to help keep those shelves stocked up? Even if they had only offered partial credit, I would have felt like I had at least gotten something out of this, and they in turn would have a product on their shelf. Think about it Lowes! read more

Biggest group of entitled male idiots I have ever encountered. Waited 40 minutes standing at customer service to get someobe to retrieve my I order. Was parked in pickup, but no, had to drive to 3 different doors to figure out where they wheeled my order. my online order off of a top shelf. Finally found it with 4 male employees just standing by it -- no where near a pickup door. Then they all had to St and around and think about it fir 5 more minutes and have me pull closer to the door because it started to lightly rain. Then had to wait 5 more minutes while customers exited this door. Then the heavy rain started and all of the employees cane to watch the rain and hail. Now they show up. Then they complained that my truck was still running. Oh please, let me walk into the golf ball hail and pouring rain to turn off then truck -- even tho my truck shuts down when not running. But why listen to a woman?! 10 minutes later they finally decide to load my six 20 lbs flooring boxes into my back seat. Took not even 5 min. Will never shop at Lowes again! read more

Lowe's has very bad bad bad customer service. You call no body pic up the phone your at the store no body help you and when they do they have there ugly faces as if there not happy working in there Please tell your people to be nice always to everyone with out checking race or color . read more

my freezer broke down while full of meat,i looked up a replacement ,and their website said available for pick up. when i got there and waited 15 min for sales person he told me i couldnt buy the unit on the floor, which is a damaged unit on display , this is the second time i have had problems there you can bet ill never step foot in another lowes!! read more

I place my order 32 hours ago and no communication I tried to contact the store nobody was available somebody was supposed to call me back nobody's called me back and I still continue to wait I waited outside for my curbside order for an hour and 10 minutes (70 MIN)after being hung up on several times the phone not being answered then they transferred my call to the Shoalcreek store when my order was at Leander. so now or in after 70 minutes I headed home and I still never got my order!! read more

Horrible, sat in curbside pickup for 15 minutes and could not even get them to pick up the phone. This is an order I placed 5 days ago and I had to call for status and the answer was "oh...I guess someone missed this one" I was finally notified my order was ready for pickup, I got to the parking lot and called the number for curbside pickup ...it took 20 minutes for them to pick up THE PHONE and another 25 minutes before they brought me my order. Ridiculous This must be a reflection of the management of the store, this exact thing happened a couple of months ago on a special order, I was told that even though I paid in advance and waited 3 months...I only had 7 days to pick it up before it was returned and if it was returned no refund. I ordered something from Home Depot today and used curbside pickup, from the time I parked and called in to the time I was out of there ....6 minutes. Follow up, placed an order on April 11th, because I haven't heard anything I called a week later and because the order had not even been picked off the shelf so I haven't been sent an update on my order and because of that my delivery date has now been pushed 3-4 weeks. I cancelled the order. Btw, I drive by the store and there are 3 delivery trucks sitting in the parking lot. DO NOT BUY FROM THIS LOCATION. read more

This is the store that is close to my house. I am a former employee of Lowe's and am a frequent shopper. I like the layout and appearance and the employees are very friendly . I shop here often for my flowers and have purchased my refrigerator and plan on purchasing my stove at this store. There is plenty of parking and after shopping there are places to eat right there in the shopping center. read more

Lowe's Home Improvement - Packed garden center on the Holiday - Appliances Near Me - Leander, Texas

"We're not here to support your little hobby." I don't have a hobby, I have a business. And I'm taking that business somewhere else after being treated like I have lice by Lowe's employees. Want to get some glass cut? They do it for free! Unless they decide that your order takes them too long to complete (despite politely being told "no rush" every time) then they will simply decide to start charging you 50 cents per cut. That's half a dollar for every time they slide the cutter through the pane. All done from behind a sign that says it's free. Many of the pieces of glass I brought home looked like someone with diamond-soled shoes played basketball on them. I can't use scratched glass. I watched them tell a woman that they couldn't make copies of her car keys for her as she was standing directly in front of a sign saying that they did. It wasn't until I pointed this out that they tried to help her. Kiss my grits, Lowe's. Your customer service sucks. read more

DO NOT SHOP AT THIS LOWE'S!! THEY HAVE THE WORST CUSTOMER SERVICE OF ANY STORE I HAVE EVER BEEN TOO!! I swore I would never return to this Lowe's ever again, BIG MISTAKE!! NOW I KNOW FOR SURE IT IS THE LAST TIME..... Went there to purchase large pots and potting soil. First off... all the carts for the garden center were loaded up with online orders, which left NONE for the in store shoppers to use. It took two regular carts for all our items to fit. Then had to wait in line for about 40 minutes!! Only two registers were open and a line of people needing to be checked out!! The Manager at this store does not give a S__T about your experience at his store. He didn't in the past and he doesn't give a S__T NOW! PLEASE DO NOT SPEND YOUR HARD EARNED MONEY AT THIS LOWE'S!!! I had an issue while at the store and wanted to speak with the manager about it. I had to call the store, 23 times before anyone would answer the phone!! I had to call back 4 more times and decided to choose the Appliance Department to see if someone would answer...finally a real person!! He tried to connect me to the manager but the manager never answered SO... he sent me to Customer Service, where I rudely told the young lady that answered, that she better not put me on hold again! I requested to speak with the manager immediately and that I would not hang up until he answered!! I spoke to the Manager and believe me he does not care about you, your money or anything else!! His response was, "Corporate knows we're having some customer service issues at this time!!" REALLY!?!? He did not seem to care how many times I called or even cared what the reason for my call was regarding!! And to think I spent over $200 at his store! NEVER AGAIN ASSHOLE!! read more

I don't know when I have seen such a lack of customer service. I was behind an elderly man yesterday. He purchased 2 large flatbed carts of items. The ladies behind the customer service seemed to know him by name. However, not one single person offered to help him out with his items. I pushed one of his carts out and he got his truck to load. After I left, I decided I should go back and help him, since none of the employees could be bothered. By the time I drove back around he had most of it loaded. He was 75 years old and said he spends a lot of money at Lowe's every year. I was just appalled that the younger people employed there did not offer (he said a young man watched him load his cart with garden soil items, and never offered a hand). I also could not believe that customer service would not automatically call for assistance for anyone with that much stuff to load (especially a senior). Rest assured I will take my business elsewhere. read more

We decided to give this location another try and have been having great experiences until now. We purchased an edger a few months ago and today it started smoking. I called and after 30 minutes on the phone, mainly on hold, I was told they couldn't help me unless I wanted to pay for them to repair it. Further, they told me I could contact the manufacturer but I would need to "trick" them into saying its a manufacturer defect. The engine is smoking. I mean really? I was told to contact corporate if need be. I ship there weekly and they are now loosing a customer. All over an edger. Ridiculous. Well I've always had a great experience at this location. However, we came and rented a carpet cleaner and we received it disgustingly dirty. They did not charge us a deposit. However I would rather have had a clean carpet cleaner then to not pay deposit. Which the deposit is refundable. So we had to clean the carpet cleaner our self before using it and clean it after we used it. They did not offer a discount at all. The woman simply told me when I already told you I didn't charge her deposit so that should be good enough. That to me is unacceptable customer service. And think, she is in customer service. read more

Why can I never find anyone to help? Are they hiding or just embarrassingly understaffed?

The Lowe's in Leander, TX does NOT care about Covid and I consider them to be a superspreader business! I placed a curbside order and went to pick it up this morning. As I was waiting for my package, I saw over 10 people enter the store without masks. I called their number upon arrival and pressed 2 for curbside and the phone rang 53 times before someone picked up. I said I was there for my curbside order, so they transferred me to curbside and it rang over 50 more times! When someone picked up again, I immediately said "please don't transfer me again, I have already pressed 2 and after over 100 rings, I still have not gotten curbside." He asked for my info and said he would be "right out!" About another 15 minutes later, he came out with his mask below his chin. I motioned through the car window for him to pull up his mask, which he did. Then he said "we don't have to wear our masks outside." I kindly let him know that he did if he was coming to my car window! I then told him that I'd seen over 10 people enter the store with no masks in sight. His comment was "Since we can't enforce it, the manager said people don't need to wear masks and we're not even supposed to ask them to put one on." My comment was "You just lost this customer because I'll never return, even after covid." He just shrugged. The problem with this store is the manager who really needs to be fired! I posted this comment on the Cedar Park/Leander Cares Facebook page and many people posted similar comments and bad experiences. read more

4 calls I a row: 1st call was hung up on by someone saying they'd put me on hold. 2nd call was told to call back and follow prompts to get garden center 3rd call was transferred to inside garden vs outside garden and the worker said she thinks she saw clay pots a week ago when she was out there but wasn't for sure they would be there today (why not just go look?) instead says I could download the app and she thinks it might tell me if they have it, again wasn't for sure. But she says if I really want to know I could call back and follow prompts to get outside 4th call I followed prompts again to continue being reconnected with the main menu. read more

I have had mostly good experiences with this location. The staff here is friendly. They have also been very helpful both in helping me find stuff in the store and with advice on my various DIY projects. They lose a star for one very bad door experience, but things happen and they did find me another door. They even delivered it to my doorstep. Some very helpful employees are Jordan in lighting and Jim (his demeanor is a little gruff, but he really knows his stuff and is a treasure trove of good information and pretty good service too, also very honest and up front about costs and whatnot) in the door department. Carlos in hardware really went out of his way to help me find some drywall screws to mount a TV. Thanks for all of the help guys! read more

I love Lowe's. I've been coming here, and spending thousands, at various Lowe's stores for years. We have recently moved to the Austin area, and are getting settled in a new home...which means spending a lot of money. I have NEVER been to a Lowe's with worse customer service. The management should be fired and replaced with competent kindergartens. Three times in the last two days I've come here and received virtually no help. I've pretty much had to beg for service. Don't come to this location if you can help it. There are many other locations with a competent and friendly staff. read more

Good place, just couldn't get help, kept telling me not their department , as I had to walk all over the store, then told me, they moved it to the other side of the store read more

So disorganized and hard to find things here. Nice employees which is good because I can never find anything on my own. Today it was furniture sliders. Lol. No where near furniture or anything to do with home interior. read more

Cole from appliances is AWESOME! He helped us out with choosing a washing machine and was extremely knowledgeable about everything. We were in the store for at least 2 hours trying to make a decision (I know, we are very indecisive people) and he was very patient with us and gave us space and time to think about our decision. If you're looking into purchasing appliances, he is your guy! read more

I used to prefer Lowes to Home Depot hands down until this Lowes opened. They are ok (sometimes) when it comes to stuff you need to find on the shelves but bigger jobs and service forget about it! The only reason I gave this place 2 stars rather than one is they actually hit the mark on my last installation job. After 2 previous botched jobs I had sworn I would never hire them again but I was to lazy to drive to Home Depot that day. The first time I ordered flooring the employee in the flooring dept harassed the %^&*$#! out of me for 10 minutes to open a Lowes credit card. I told him repeatedly I had the money in savings and was NOT going to open a credit card with Lowes. He would not let up and harassed me to the point I just about walked out the door and cancelled the order entirely. The idiot finally processed my order and the installers showed up last minute, left one guy at my house to do the entire job, and took off. Fail! When I needed a new dishwasher they guy in that department sat chatting bs with some lady for 15 minutes until we finally hit the customer assistance button and the loud speaker announced assistance was needed in that department. Then the guy finally wrapped up his non-work related conversation with the other customer and decided to help us. The real kicker is every time someone came in the department after that the employee stopped helping us to go help every new person that walked by. Fail! Another time I went in to get 2 items and walked up to the register, put my stuff on the counter, was greeted by the cashier, when some other employee comes running from the side makes me move back and cuts some guy in line in front of me who couldn't figure out how to work the self service registers. REALLY?!?! You are going to stop my transaction of 2 items for some guy 20 feet away that can't figure out how to work the self service station?! Fail! Like I said to start, if you need a quick grab and go you actually have a 60/40% chance of finding it here. If you need a bigger job such as installation you might get lucky and have a 1/3 change of them getting it right. read more

The person in charge of the appliance Dept. was very rude and condescending. I wanted to buy an unboxed Fridge that was marked down. He said CAN YOU TAKE IT NOW? I said i wanted to pay for it in entirety and pick it up in a couple of hours when I had help and a truck. He said NO HOLDS, CASH AND CARRY, YOU HAVE TO TAKE IT NOW. Now I've been in retail sales and customer service my entire career and NEVER would I speak to a customer that way. There could have been 6 different ways to politely explain store policy or even steer me toward a new unit that included delivery. I was so taken aback I left there and drove straight to home depot and ended up buying a brand new Fridge. That's $1200.00 you lost Lowe's, not to mention a customer for life. I will also be cancelling my Lowe's credit card and open a new Home Depot one instead. At least I was treated very professionally there and the salesperson was happy to have my business. read more

Been almost 2 years now that we had issues with a door purchase from this store for our new house. We had set backs and increased cost because doors were no delivered on time. Two weeks late was told doors were here but only 3 out of 6 were actually shipped and they lost one of those which had to be reordered. We summited all requested paper work and was told they were working on a adjustment. Stopped by numerous times and was told still working on it. Now they cant see anything that shows I purchased doors so I took them the receipt and still nothing. Don't bother calling this store no one will call back. read more

Don't bother with Curbside/Pick Up. They don't answer. Went on two separate days and nothing. Even called the operator. Have to go in and stand in the long line for Returns and Pick Ups. Home Depot has it down to a science. Even though it's a further drive, they will be getting my business. read more

I've been shopping at the store since they've opened I really like the store it's nice it's clean. The reason I gave them three stars is there's really two things that bothered me at the store. They are both management issues. One of the reasons as I do a lot of projects and I'm always use the wood department area and they only had one checker on a Saturday morning there was more than seven people in line one lady trying to check out everyone it was really insane we had to wait nearly 25 minutes to check out.the second thing that bothers me is the loading area today for example when i got to lowes there was a white chevy pick up with no one in it or around it with no trailor and there was a cover on top. He was obviously not loading up . When I came out of the store the truck was still there and this was nearly an hour later . There was no way for me to drive through because on the other side there was a fork lift. People where trying to pull up and back in to the front of the loading area. I get that people are selfish however it should be controled better by the management of Lowe's. I will continue to use this store however it would be nice to fix this. If lowe's management fixed these issues.It would be alot more Pleasant shoping there. read more

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Garbage company so of course the store would be garbage. I ordered a refrigerator with my mom and was told they had one in stock that a previous customer had ordered but wouldn't need it until August, so we were in luck, we could have it. My mom paid in full and was told it would be delivered in about a week. When she didn't hear anything, she called and got the middle aged woman in appliance that had sold her the refrigerator. When asked about the delivery the woman lied and told my mom that she never promised her delivery so soon. When I came home from work, I tried to call and speak with a manager. Long story short, I cooked dinner, we ate and were still on hold 75 minutes later. I realized that we obviously were never going to get to speak to anyone and this is what Lowes does so that you'll get tired of waiting and hang up. Which is exactly what we did. Never shopping here again. Worst customer service ever. read more

This is my go to home improvement store. Close, convenient and the garden part has most of the stock plants I use for landscaping. As with Home Depot, it is sometimes hard to find someone to answer a question or help. I usually have to search around for awhile before I find someone. I think of Lowes as more of a female-friendly store overall. It seems like there is a better selection of some of the more aesthetic components of home improvement. read more

I'd give this Lowe's ZERO stars if I could. Ordered an upright freezer ovweeks ago. Delivery day finally arrives! Window of 8a-8p....no email, no phone call as promised tightening the delivery window. Call at 8am this morning, get assured my order was coming out today-third on the stop!!!! I finally call at 12:30pm not having heard a word, only to find out WHAT???? There's no freezer on the truck for me! NOBODY from this damn store thought to call me and tell me it was not in and there was a problem. I have been counting on getting this damn freezer THIS WEEK prior to having surgery. There are no words for how livid I am. Currently waiting for someone to call me back. IF they find me a freezer and get it here TODAY I will adjust this review slightly, but regardless,they fail epically in customer service and follow through when an order is placed. Shame on you Lowe's. No wonder your yelp rating at this location sucks!! Updating to reflect they did manage to find my freezer and get it here by end of day. Delivery team was friendly and polite. Still is mind boggling to me that I had to call them hours Into my delivery window (which was never fine-tuned) for them to find out my freezer had been missed. read more

The two times I have stopped in at this store I was surprised to see loose dogs running around the store. Both times the dogs ran up and startled my daughter, the owners just smile or laugh. I complained to the head cashier the second time and was told the manager Stephanie allows people to bring their dogs in. Ok, I love dogs too, just do not think I have to worry about strange dogs jumping on my daughter in lowes. It is a risk Stephanie wants to take, but not me. read more

Customer service at its worse. You can call when the store opens, mid day, when they are about to close or every two minutes; you will not get a hold of ANYONE IN ANY DEPARTMENT AT ANY TIME!!! A delivery has been postponed numerous times because they called when I was in a meeting and I called back but cannot get a hold of anyone and have tried to get a hold of someone for 18 minutes, in every department but nothing. Only person available is the curbside pick up and they cannot do much read more

So, this is a very long story about replacing one window and I'll try to sum it up quickly. My 86 year old mother needed one window replaced. We went to Lowe's and they sent out a gentleman to look at the window. He said that he would send someone out from one of their contractors. Well the company called me twice to reschedule the day of. Finally they come out to measure and said that it would be 4 weeks before they would be have it in stock. Go to 5 weeks and no contact. I contact Lowe's who contacts the contractor. They finally answer and set up an installation appointment. Once again they reschedule twice (the day of) and finally come out. They take the old window out, scratch up her floor then said that the window doesn't fit! WTH?! They had busted up the old window so they put in plywood that stank. I told them that they had to put in something so they had the contractor put in a sub window until the new one came in. Not only all of the above but the contractor didn't bring any caulk so my husband had to go to the store and get them some. The next morning, I go over her house and they have destroyed some of the siding. Once again no answer to that. Fast forward to 5 more weeks that we had to make contact and we finally get the window in. The window is nice but the service and tearing up her property was not. They wouldn't even answer anything since the window was already in. We will NEVER use Lowe's again for any actual home improvements. They are horrible. I couldn't even make this up if I tried. read more

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