Their fence sales guy, Joseph, screwed me out of $500 after a bad fence installation. Now I go 1 exit away to Home Depot. 1 exit away. Lowe's will never get a cent out of me. ...You could have gotten that back on any of my small projects. read more

Danielle from the 800# was awesome. We had to cancel our remaining 2 appliances since it's been THREE weeks and no word on when the over the range microwave and the dishwasher will be delivered. Seriously Dale Edward- manager of Moreno Valley Lowe's. You need to teach your employees how to return a call and have some type of follow through. We will definitely be canceling our Lowe's credit card. This place is AWFUL! read more

1/16/2023 - 10:30 am Moreno Valley Lowe's on Day St Mario was an excellent worker! He really helped us in the wood section and cut more pieces for us. His customer service makes us want to continue to shop at Lowe's for wood. read more

Wow! Lowe's of Moreno Valley is the absolute worst business I have ever encountered. First, they were supposed to deliver yesterday. Then, this morning at 8:00 am. Then, this afternoon between 1-4 pm and now, they are saying 4-10 pm. Today, an assistant manager lied and said they attempted the delivery yesterday but no one was home. We were home when they were supposed to deliver so we drove to Lowe's of Moreno Valley late yesterday and spoke with the assistant manger named, "Junior," only to be told the washer and dryer were not in fact even loaded on the truck for delivery yesterday. This is insane. Their service is HORRIFIC. I have never experienced such poor service. Never. read more

This review is for one of the managers, Reyna. We ordered a fridge about 8 months ago that had problem after problem. After the 5th service call, Whirlpool finally decided to let us exchange the fridge for a new one. Long story short, that was a disaster. I was connected to person after person before I finally got in touch with Reyna. She made sure that our issue was handled. She reached out to multiple departments and gathered resources for us. She went above and beyond for us. Thank you again for the great service. read more

Great place to test your patience waiting around for self checkout, because that'll be your only option. A single associate left to put out all the fires from self checkouts inevitably needing assistance. read more

Purchased a fence and was promised a 2 month wait for the materials...it took almost 5 months for it and the materials arrived damaged. Spent over $6k for a shitty job! To top it off, the fence workers stepped on my plants, left trash all over my driveway and were rude overall! I should get some sort of refund for this inconvenience. I'm done with Lowe's! read more

I placed an order online to be picked up at Moreno Valley store. My order got cancelled online several times without a reason or notice. One of the employee, Chloe, helped me early in the morning over the phone to figure out what the problem was and reserved the last one for me. My contractor was able to pick up the order smoothly despite the difficulty I encountered online. I really appreciated her effort and beyond. She really made my day. read more

Raising to 3 stars, its gotten better but hot and miss on the service. I di like that the manager has his name and number outside to call him if there is a problem with curbside delivery read more

Lowe's Home Improvement - Hardware Stores Near Me - Moreno Valley, California

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Worst Customer Service! I purchased seven succulent plants in August, and six of them died. I called the store and asked what the procedure was to return or replace the plants. They told me to place them in a trash bag if I did not have the original container and bring them with the receipt. I arrived at the store today with the trash bag and the receipt, and Martin, the customer service young lady, was so rude and unprofessional because I had a trash bag with dirt and dead plants. I asked for a manager, and Veronica tried to defend Martin's customer service, which is rude and unprofessional to a customer and is never a good thing. I explained the situation, and then Veronica seemed to understand and said she would speak to Martin later about her behavior. I was finally given a refund and left. The rudeness and unprofessionalism I received today were unbelievable over dead plants that I had my receipt and called to find out the procedure to refund them. I don't plan to return back to that location. I encourage them to train all their employees on the return process for plants and encourage their customer service staff to listen to the customers, and professionalism is critical to sustaining customers. read more

Store didn't have many people working at 6 pm Monday. Called store and asked operator to send help which didn't seem to work. I found Debbie in the paint department who called for help over the loud speaker and Jose showed up! He was extremely helpful in explaining my options. Thank you to both Debbie (never stopped smiling) and Jose for helping get my project moving! read more

Lowe's Home Improvement - Shower set I want! - Hardware Stores Near Me - Moreno Valley, California

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Carpet installation professionals were great. Antonio is a super hard worker without peer.

Hamster Wheel!!! Run! This company deserves no stars, they are absolutely horrible! Run from them and Lowes. I had laminate wood purchased through Lowes in Moreno Valley. They subcontracted with this company. When I tell you the worst nightmare ever, believe me and it was such and easy job! This house was built in mid 90's, I bought it in 2016, I've been updating it every since I bought the home. There were three guys that came to my house August 2021. Once they began on the flooring installation one guy points out to me that there was creaking in the doorway entering into my bedroom, I appreciated that he informed me. I requested that he retack the nails down that were coming up. Once the job was complete I thought everything was fine except that Lowes didn't point out that we needed to purchase an end cap for the landing as you go down the stairs and one of the guys pointed that out to me. They also said let them know when it was received and they'd happily return to install it. Days after the flooring was installed I noticed loud creaking near my closet, the guy that was working on this portion didn't speak english and never pointed out anything, had he done that I would have requested the same to retack the nails down if that was the issue. I do not work in construction or any specialty of it. I do know that if something is wrong and I'm informed I can make an informed decision on how I'd like to proceed. I may have said let's hold off, let me correct this issue then have the install complete. I was never given that option. Anyway: We had a lot of going back and forth with trying to order this one piece with Lowes (I will never use Lowes again either), being told it was ordered and that it was on back order, we kept checking, by calling and physically going in to the flooring dept and kept being told it's on back order, only to find out one day when my husband went into the store that it had never been ordered this was in October 2021!! One customer service rep that worked in the flooring dept noticed that it had never been ordered in the first place and she ordered it. 1 week later we had the piece. I tried to call Keller and left multiple messages, no one ever called back! I went through Lowes the local store and they tried to leave messages and no one responded from Keller. It got escalated when I'd ask for the installation dept, which is through Lowes call center in New Mexico and after explaining the situation about the nose cap and needing someone to check the creaking in front of my closet, whenever I'd call Lowes, I'd be told that someone would follow back up with me and I'd never hear from anyone. It finally finally got escalated to Lowes corporate office, and this one rep was so thorough, she wrote herself notes to follow back up with me and informed me that they were reaching out to Keller Floorings corporate office. Almost immediate after that call, Keller Flooring corporate calls me to set up to send someone out (this is in early November). The local Keller office calls me and we set a date. On said date I rush home because I knew that the guys would be coming, I receive a call from one of the managers of the local Keller office, the same person that was going to come and evaluate the floor (the date to have the end cap installed would have to be on another day since this was day was set up within a short time frame) (due to the pressure I believe Lowes was putting on them). The manager calls and says he can't make it because they're short staffed that they had to fire someone that day and he couldn't leave the office. I told him no worries, I understand. I never heard from the guy again and was back on the hamster wheel trying to get someone out here again, going back through the same stuff as mentioned above, it escalated again to Lowes corporate office. Finally guys came out the 1st week of December and installed the end cap, I had him look at the creaking as this was also apart of my complaint. I never hear anything about it until I get back on the hamster wheel again and give the back and forth by Lowes that they'd have someone call me, they'd drop the ball and every 2-3 weeks later I'd realize I hadn't heard from them. It escalated back to Lowes corporate and finally a Keller manager comes out in mid February 2022. He's defensive and basically gives me a lecture about how second landing flooring may creak and I may find this issue that they can't detect everything etc etc. I explain what I said above that if I'm informed I can make a decision at that time when they are assessing my floor, if there are perceived problems. Anywho he goes to Lowes the same day and gives a report. The guy deflected it from his company, did not want to take responsibility. I could go on but I'm only allowed so many characters for the review. Do not deal with either company unless you want to chase cheese on a hamster wheel. read more

I went in to see about updating my kitchen. I asked a woman sitting down at the design desk who I could ask about updating my kitchen. She looked at me like I was an idiot and said, snarkily that would be me. After looking around and seeing the store was empty. I asked if we could do that now. She asked did I have my own measurements and I said yes. She said well let's set you an appointment. I asked why we can' t do it now she looked at me and said " I said appointment" I said see ya. In my opinion the woman is rude, condescending and not interested in doing her job. I WILL not let Lowe's help me with my kitchen project or any other project from now on. read more

Very bad costumer service, my wife and I went to return a item and wuz told that we couldn't return cuz it wuz not from this Lowe's(Linda and David) they had me on load the grill myself and they still didn't get it done, no wounder this store has ver low stars in service read more

Worse Customer service ever, they do not call back, they do not care if they received a low rating for their "so called" survey. Better off getting any appliance fr9m Best Buy and Home Depot. They throw the blame for bad service onto their "third party delivery service", which still represents them. Typical franchise. they will NOT have my or my family's service again!!! read more

Bissell big green rental agreement 11/3/21. The young women who help was rude and unprofessional, an attitude as soon as my wife said hello. We like the machine and wanted to use, it works great with simple instructions. Just can't get over this young women who made the transaction unpleasant ! read more

Lowe's Home Improvement - Hardware Stores Near Me - Moreno Valley, California

Worst store I have ever visited. Home Depot stopped carrying Minwax products. This is the only reason I stopped here I needed 2 pints for a job. 4 of us waited20 min for a person to help in the paint center SO ANHRY I demanded a manager and got nothing. I stopped shopping at Lowe's 2 years ago when this VERY SAME THING happened. Home Depot you walk around and people are asking you if you need help almost annoying but shoes they have a higher class of employees and are eager to assist. I will ding another distributor of mine as I WONT go through this again. Bye Lowe's you have lost me for GOOD!!!!! I would actually go Minus 3 stars if I could read more

Had two curbside pickups here. First one no issues. Second, why did I have to wait almost an hour! What's the point in pick up service when there's no one bringing out your order? Also want to note that NO ONE else was waiting in the curbside sparking spots, and when I tried calling back to see why it was taking long, surprise, no one answered the phone and when they did I was still on hold for a long time with no answers. Unacceptable. read more

I don't understand why they stoped cutting plywood!!!! Most of us don't own a pick up truck. How can we transport 4-ft x 8-ft? Not going to buy anything from you guys anymore. Will take my business to Home Depot. read more

Bought a kitchen faucet w/ my Dad..it should have taken 40 mins to replace it.. now on my 4th trip here..and this time I've been waiting 25 mins for help..guy told me, be right with you. Well for some reason it takes 2 ppl to help one person. REALLY? WTF? This place needs training on customer service. Or the least acknowledge I'm still standing here.. use to think this was a great store.. Home Depot they do their best to help ppl.. I WONT BE BACK HERE..I GUARANTEE THAT..THIS STORE SUCKS!!!! read more

I went to home depo and took 30 mins for someone to approach me and when they did they were not knowledgeable about the product I was asking. So I left and went to Lowe's on Day St., Moreno Valley. As soon as I walked in I was greeted with a "Hello, how can we help you?" Then from there I was introduce to Bonnie who had wonderful customer service. She was knowledgeable about products and she even help me select other products. We got a great deal and I did not feel pressured. Great job Bonnie! read more

By far the best customer service from Jose he was very knowledgeable and helpful! Will be coming back to this location. Thank you for being patient with my dad. read more

I went to Lowe's the other day to get some Items for my front yard renovation. I received help from a lady watering the flowers in the garden section as to which types of flowers I should get which was nice because I kill flowers all the time. Later, at checkout i asked Ernan if I could add a few bags of mulch to my order, not only did he say yes, but he informed the other cashier that he was going to leave his station to help me out. He grabbed my cart, filled it with the remaining 3 bags of mulch I wanted and directed me to pull my car up front. When I pulled my car up front he started loading all 5 bags of mulch into my trunk as well as all my flowers and potting soil. When i attempted to help he would meet me half way and load it for me. He has a servant heart and I appreciate his helpfulness. He is a true example of customer service & deserves recognition for his help. read more

Lowe's Home Improvement - The flowers I purchased from Lowe's - Hardware Stores Near Me - Moreno Valley, California

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This Lowe's always has a large selection of plants. I could spend hours in the garden center. Went in today and noticed there were no signs enforcing unconstitutional mandates, so I shopped freely and shared a smile with fellow shoppers. read more

I cannot believe how unbelievably awful their customer service is. We spend $1500 on a new washer and dryer and they can't give us the courtesy of: 1- Working with our time schedules at all! Even though we were originally told they could. 2- Giving us a 10 min heads up text regarding delivery even though we asked for a PHONE CALL an HOUR before. 3- Receiving the dryer with a HUGE dent in the back. 4- Not having a manager call us to speak about our options with getting a new one delivered. 5- Us calling them 4 hrs later only to have blame passed around, no apologies, telling US to find another location to get a new one because they're out of stock and don't communicate with the other locations. It's been nothing but HELL since we swiped our card and they got our money. $6000 credit card limit for their store and you can bet it will never be used after this experience. Absolutely disgusted with their customer service and lack of empathy for their customers. read more

Lowe's Home Improvement - Hardware Stores Near Me - Moreno Valley, California

I had told myself I would never go into Lowe's again, especially THIS one, as the employees are always so rude. I went in a few days ago because Home Depot, where I usually shop, was out of something I needed, and since the experience wasn't that bad, returned today. I asked someone in the window department where an item was and he pointed in a general direction and grunted. So I asked another employee, and the first guy started yelling at me that he'd already told me where the item was. I walked right out, fighting the urge to smack my cart right into this guy. He deserved it. read more

Wish I could give Holly 1,000 starts! AMAZING CUSTOMER SERVICE! She went above and beyond to help us find our appliances. What seemed to almost be a nightmare, no other store had appliances we needed and liked. She found exactly what we wanted. MAGICAL! WE ARE BEYOND HAPPY!! THANK YOU HOLLY!!! read more

Carpet.. free installation being advertised. Its false. My quote shows 2000 installation fee. When I countered I was told it was not installation but how they categorized the padding. ???? Called today again, now they're saying it's due to the stairs. That's not free installation. Also for carpet and padding removal. I told them I've already had that removed and there is no furniture. "It doesn't matter!" was the response. I heard lowes is struggling to compete with home depot. Now I see why. False advertisement and poor customer service. read more

Usually we shop at Lows in Moreno Valley, because their staff is very helpful. Recently had a different experience. The lady helping me was very rude and not at all helpful. Luckily a gentleman Rodriguez Perez notice that, he told the lady that he'll help me , as soon as he is done taking care of another customer. Well this gentleman not just helped in finding the material, he went out of the way, called other stores, arranged what we wanted. We'll certainly continue shopping at lows. If you want very professional service, ask for Rodriguez Perez, person with excellent social skills. read more

Normally I have a high regard for Lowe's but this one nearly broke the bank. We went to Lowe's to look at front doors they had on display and were scheduled for an appointment with a Lowe's Salesman. We met with the salesman, at our home, and were told that the doors on display were not the ones sold for install. The salesman wrote the contract up on his tablet and I signed three times and was told I would receive a copy by email after he had left. The total contract some $3,400 was paid for with a personal check and the lead time was several months for installation. I never received the email contract even by the next morning so I tried to contact the salesman again and despite his being at the local Lowe's could not get him. Their installer arrived to measure for the door and I told him we had decided to cancel the contract but since we never received the contract, we had to ask the installer what the number was. A few minutes later I get a call from the salesman and told him to cancel the order. A few things to point out here are obviously the contract copy by email and the 3 day right of rescission that was never discussed. Lastly, paying for the whole contract up front is illegal in most states and California. What did we do? We went to Home Depot and got a very acceptable door and save ourselves $1,400 in the process. HD asks for payment on the day the door is installed! read more

Sales associates are lazy. Waited 25 minutes and not 1 person came. 1 looked right at me and walked the other way, then waived at me as he went the other way a 2nd time. Finally I caught another guy that found the guys working in that department. Only to stand there looking at each other. At least acknowledge people and it wouldn't be so bad. read more

Really disappointed in the customer service from assistant manager Valentine, He refused to honor a price I paid 2 weeks ago for a refrigerator, he was rude and had no concept of customer service. No wonder there's never anyone in their stores. read more

How frustrating. I only dealt with these people on the phone--didn't even get into the store. First, I opted for live chat when I was ordering something online for pick-up. The chat person wasn't able to help me check inventory of the item so he gave me this store's phone number. The reason I need to know if it's indeed in stock is because last time I ordered online for pick up, I got to the store (different location) and was informed they had zero in stock--what a waste of time and gas! SO, I called and chose to speak to the Garden Center but when the line was picked up, it was some guy cussing and complaining, a total rant that seemed unending, so I hung up and called again. This time I chose "0" for operator. She wanted to transfer me to Garden and I told her I didn't wanna speak to that guy because of what happened, so she asked for the item number I was calling about, put me on hold, and hung up on me. I called a third time, chose operator, she answered and asked where I'd like to be transferred, I said, "I was just speaking to you about (item) and we got disconnected." And she said, "Lemme transfer you to Garden." and while on hold for that dept, I thought, this place is a bunch of jerks. Nevermind even trying to purchase from here. I wouldn't want to deal with a store that isn't being managed well. read more

I ordered 9 boxes of shiplap. I called for curbside pickup. 35 minutes later I went into the store where the 5 girls at customer service helping 2 customers were and attempted to pickup my order. The girl couldn't find it and goes to another girl and says "she is helping you". The other girl then puts the paper down and says "sign here" like she is annoyed I had the audacity to walk into the store and look for my product after sitting at curbside for 35 minutes. I then see they have filled 4 of my 9 boxes, so I don't have enough material to do my job. Apparently this is communicated to customers via a small overlapped line of text and the bottom of the pickup email. I told them I didn't have enough material and just to cancel it. I asked if they usually called people when that happens because the same store had called me before when something similar happened. She said "no, you get an email." The best part is after leaving the store and getting home I get notice my order has been picked up and sure enough I get a sales receipt and a Charge on my Lowe's card. I sent a tweet to customer service and the tweet was completely ignored for two days. I also had to call and open a dispute for the Charges on my Lowe's card. Way to turn a simple transaction into a nightmare girls! I made an attempt to allow the store and Lowe's corporate to handle the situation but it appears no one is really working right now, that or they don't care. Either way here is another 1 star yelp review for you. read more

Worst customer service ever! They didn't honor an exchange for my purchase that I had made literally 5 minutes prior due to an error that one of their employees made in my transaction! They've officially lost my business, DO NOT SHOP HERE!! The employees are ALWAYS rude and talk down to you. It comes off like none of the employees want to be there, let alone help the customers, it's too much of a chore for them. read more

Outstanding customer service! The employees and store manager are extremely helpful and informative. My local Lowe's in Menifee never gave me the customer service I always receive from the Moreno Valley Lowe's, that's why I make the drive. To me, customer service is everything! read more

Lowes in general is horrible, inferior quality at higher prices and ordering is worse than in store where somehow something send from WY to CA went to NC first? Wrong coast... Even after discounts I can usually get from home depot cheaper. read more

I had great experience at Lowe's when I went there with my family. The assistant manager Mike really handled what we needed taken care of and their associate Italy was amazing and accommodating as well. We are happy to come here in the future over Home Depot. read more

Today, I went into Lowe's it was the worst customer service I've ever experience. First let me start off saying I went to the garden area to get help on soil for my flowers. The young lady at the cashier was so rude and had a attitudes. when I ask her can someone come and help me she had ridiculous. Secondly, I went to customer service and I asked to speak to an manager the cashier couldn't even get a Manager on the phone. I waited there for 20 minutes and she could not get a manager while waiting for a manager to come up. I ask the cashier to check on the price on rug she had a attitude too why is lows hiring not unprofessional people. It make upset that now Lowe's is lowing their standard of customer service. read more