The Home Depot is near the 60 freeway on-ramp on Pigeon Pass Rd in Moreno Valley. There are two locations in Moreno Valley. This home improvement store has appliances, tools, parts, and other products for the home. The aisles are clearly labeled with large signs to quickly find the section of products you are looking for. I stopped by to pick up a part I needed instead of ordering it through Amazon. And I quickly found what I needed. It made more sense to come here so I can see the product in-person versus online. Checking out was a little hard to find as it didn't have a large sign hanging over the area - unless I missed it. The employee rang me up through the "Self-Service" machines. She was trying to get me to sign up for their HD credit card. They also have activities for kids - I'm not sure if fits a monthly or weekly thing. I thought that was pretty neat. Overall, I got the product I needed and found other small items I needed as well. read more

The Home Depot - Beautiful day (02.01.2025) - Hardware Stores Near Me - Moreno Valley, California

Absolutely terrible experience. I was in this store for over an hour and a half, and it honestly felt like a scavenger hunt just to get help. I asked about five different employees for assistance. One person tried to help but didn't really have the information I needed. Another went all the way to aisle 15 to grab a nail because he wasn't sure what I was asking about. The woman I spoke to next didn't seem to know much at all, and one girl couldn't even tell me which battery was a 9-volt. She asked, "Is this it?" and I said, "I'm not sure, that's why I'm asking you." It's really hard to find anyone who's available or knowledgeable, and that's disappointing. Even when I asked the manager for help, she just pointed down the aisle and said it was "somewhere on aisle 45." I expected a little more effort, maybe someone walking me to the item or at least showing genuine interest in helping. The last employee I spoke to mentioned he was about to go on lunch in ten minutes, which didn't exactly make me feel like a priority. Overall, the customer service experience really needs improvement. I hope management invests in better training and staffing so customers don't leave feeling this frustrated. read more

We needed a few things from Home Depot and this Home Depot was on the way to a party we went to. Clean store and well organized. We got help from an associate, who was very nice and pointed us on the right direction for the items we were looking for. Overall we had a very good experience coming here, had no issues with anything mentioned on other reviews! read more

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Curtis in the paint department!! 10/10 Can't find customer service like this anymore anywhere. Me and hubby stopped by today and needed guidance for a nursery. He was patient and kind enough to go through options and feedback that helped us so much. I hope management gets this message and truly appreciates what an asset Curtis is to this location. Thank you again! read more

The Home Depot - Hardware Stores Near Me - Moreno Valley, California

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Shout out to Hal in the paint department! She took a LONG time helping me trying to find a color match off a camera phone swatch I brought to her. She patiently scoured all the books they had and went online until she found one she felt was the closest match. It was a great match! Now our cafe room looks amazing thanks to the color she found. Family and friends try to give me credit for the choice, but I always tell them how Hal saved the day! Great customer service!! read more

I won't enter anymore Home depot lot's. Every entrance has a FLOCK camera to take your vehicles info and is available to anyone online. Surveillance is one thing. But taking my info to the availability of anyone is something else. Until these FLOCK CAMERAS come down. I and my family will no longer shop at Home depot.. read more

Needed a air condition filter! Been using it a lot!! I like it when u can walk in and get what you need and pay with nobody there because it's so hot today! 110 in the shade! read more

The Home Depot - Quick in and out - Hardware Stores Near Me - Moreno Valley, California

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Thank you, Jonathan, for your outstanding service! You were patient, knowledgeable, and incredibly helpful. You made my Home Depot visit easy and enjoyable. Greatly appreciated! read more

Thank you goes out to the young lady at Lowe's in the appliance department who assisted me with purchasing my new microwave My husband and I sat in the appliance area for 15 minutes, waiting for someone to assist us. We saw several employees walking together and chatting, but none of them were assisting customers. This was only a $500 purchase but imagine how many $500 purchases is passed by. read more

The Home Depot - My new microwave purchased at Lowe's - Hardware Stores Near Me - Moreno Valley, California

I really like this Home Depot. It's in a nice location, it's clean, and the staff is pretty friendly. One staff member in particular is above and beyond: Mika in customer service! She makes this Home Depot a 5-star location without a doubt read more

Big shout out to Rhonda. We walked in and were struggling to find a sun hat and she went above and beyond to help us find it. She tried asking multiple employees if they had seen the specific hat we were looking for and even though they were no help, she eventually found it. There was only one left and she was very helpful in providing us with an alternative Home Depot store that did have the hat in stock. Very pleased with this customer service! read more

Don't order on line anything from Home Depot I ordered 3 things and they only delivered 1 and the other 2 I'm being told are 1 is late can't deliver when they said they could the other they don't have it in stock. They want to leave my account hanging for 30 days so they can make sure they can't deliver read more

Jaime in customer service went above and beyond!!! I was in a bind with a lawnmower that broke down. He called a different store and made sure that the replacement was approved and available before I even made the drive. Thank you so much Jaime! You are the definition of customer service! read more

Customer service was awesome, GiGi in flooring area really did a fantastic job helping me and my client purchase some flooring quickly we appreciate all the help , store was clean and organized and great flooring and baseboard selection read more

Went to home depot today to buy a new refrigerator. Wife and I looked around for 10 minutes or more and not one associate came up to us to assist us. One was sitting at the desk talking to friends laughing and the other was just walking around. We had some questions but decided to take our business (money) elsewhere. Went to Lowe's and got assistance within 5 minutes. Bought a new Frigidaire refrigerator for delivery tomorrow. That's how it's done read more

This place is a crazy ghetto mess sometimes honestly you can go in there and get the greatest service possible and other times you go in there and get the worst service available. It's very very very hard to find the things that you need at this particular Home Depot and good luck finding somebody to help you figure out where it is over the years I feel like the quality hasn't gone down from Home Depot and the selection hasn't gone up, but somehow the pricing has. read more

Y'all I'm patient but when I gotta walk around and find somebody to get me some help, you hear it over the loud speaker and no one still shows up.... I gotta ask does anybody work here.. This pandemic has made customer service a mess. Oh wait here she comes,....she might have just boosted up the stars... she was extremely friendly and courteous. She saved the day... read more

The Home Depot - Ryobi - Hardware Stores Near Me - Moreno Valley, California

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RYAN AND CYNTHIA! thank you so much for helping me out today at the plumbing section with some pvc pipes. they helped build a stand for our rave totem, GENIUS. can't say how thankful I am, give em a raise, give em employee of the month, make em managers, idc. 10/10 experience #PLUR read more

I asked customer service to get someone to help me in aisle 4 twice. Each time they said they would get someone. After 20 minutes I seen a worker from the bath area, and ask him to help me or get someone that could. He said he would call someone because this wasn't his area. I did hear the intercom saying someone needs help in aisle 4. After another 10 minutes I gave up and looked up directions for Lowes. I was walking past a kind young man named Lee on a ladder. He asked if I needed help. He was able to answer my questions. I give Lee A++ or five stars for being so nice and helpful, and Home depot a D. read more

They made a huge mistake with my flooring and instead of admitting what they did, they just lied and tried to cover it up. It cost me almost $4000 to correct the problem. I had my entire house measured for new vinyl flooring. We don't live there yet so we weren't there for the install. When we moved in, the upstairs was not done! Only the upstairs hallway. We called the installers and they said they were told not to do the bedrooms! We paid for the whole house!!!! We bought flooring for the whole house!!!! The receipt is written in such a way that it doesn't itemize which rooms will be done so I have no way to prove that I was told I was getting my whole house done! They are denying it!! I already paid for this job and they will not refund me for the rooms not done!!! I had to hire some day laborers to finish the job because I couldn't afford to use a real flooring company since Home Depot scammed me out of half of the agreed upon job! I truly think it was a mistake in the part of the flooring sales department but instead of fixing it they are lying. They know I paid for my whole house it was discussed several times in person and the words "entire house" was repeated several times. Until they fix the way they write up the contract DO NOT TRUST THEM WITH YOUR MONEY!! read more

Seen an elderly man ask three associates, on the floor... , where something was and not one of them walked him to where they kept pointing and directing him. Sad to see our elderly treated so poorly. read more

Still no word on my jacked up kitchen but I just finished paying for all this damage in full.Damn shame when the product bought in a box from home Depot has defects they refuse to address,if my family blows up I'm suing them if I'm not dead.They have to be the sorriest excuse for home a repair business,they should be in dimalation,they have botched enough jobs and won't answer after getting $10,000. Hell I have to spend more to fix their damages.. read more

I would give zero stars if I could. Went in attempting to spend quite a bit for numerous custom mirror doors, along with Home Depot installation. Went to mill works and saw a few customers already waiting. One told me she was waiting for 30 minutes. I waited 45 minutes, multiple overhead pages for an associate by passing employees.....and nothing. I went to the pro desk where after requesting for a manager for 20minutes he shows up. Advises me the mill works employee was "on lunch" . I asked him if they stopped making sales and/or if all operations in millworks stop? by now it had been two hours long with the other customers waiting time. Manager advised me they will find me an associate who is "somewhat" knowledgeable in special ordering. With that being said, left to lowes just a short distance away, received help within 10minutes. I had ignored the Yelp reviews for this Home Depot. I shouldn't have. read more

No wonder you have such low scores.... I just walked out of your store wanting to never come back. I have a pro account and I'm a licensed contractor and Business owner, and I'm at various Home Depot stores at least 3 to 4 times a week. You guys had all my business until today.. I passed the Lowe's on my way from my job site to get to your Home Depot. Only To be approached by 2 of your employees in the plumbing department. Both accusing me of opening the gas line bags. One came up to me telling me how long she has been working there... (I can care less) don't try to belittle your customers. Specially not the knows that know what their doing... and she told me she knows her department and can help me so I don't open any more bags... (I didn't open the bag) And the second man asks me if I need help... and I say no. Then tells me I have to buy 5 bags for opening 1. Trying to be funny?? I told him the bag was already open. And he says "yes this is where you tell me it was already open ". Just in case he didn't know, being sarcastic is the worse kind of rude.... I know when I need help. And when im asked I accept the help. But when I'm asked and I say I got it... I don't need smart remarks or sarcastic accusations... You guys need better training for your employees. Cus apparently 20 years plus at Home Depot is not enough...Trust me, I will not be coming back to this Home Depot. I will take the earlier exit and go to Lowe's instead.... Disappointed and Furious by how unprofessional your employees are.... Next time unless you see someone open a product! Don't accuse them of it!! read more

Don't buy appliances from Home Depot, you only have 48 hours to return items. We received a brand new refrigerator and we noticed after a few days it wasn't getting our food cold. We called to return it and get a new one replaced and they refused. It's been 2 weeks and we still don't have the new one repaired yet. They are waiting for 2 parts. Their recommendation, use an ice chest. I hope this company goes out of business. We have gone through so much hassle with them. Very disappointed in Home Depot. I would give them a 0 if this option was available. read more

It's ridiculous, they have two cash registers self service open and the employee has to help you. there are three cash registers open for the whole store, read more

I would like to acknowledge Luis and Reggie for taking the time to take me to the exact locations to find exactly what I was looking for .I was kinda in a rush to go in and get out to take the parts back home to complete our project .So a great THANK YOU to both of these men to help me out. read more

John in the swamp cooler department- I had a cooler pump go out on me and called Yucca Valley Home Depo I told John in that department what my broken pump info said and asked if they had one compatible he told me he has no idea I'd have to come look - I informed him that I needed to talk with somebody he repeated that I have to come look I told him I'd like to make sure they have a part before I drive the 30 miles so I asked for someone that would know and asked his name he hung up on me.. I had to call back and I got his name and got someone to answer my ? This employee was Rude and I would not recommend him to answer any ? You might have--- as employees your supposed to put your best foot forward he was terrible! When I called back I got someone that was willing to look that up for me. He was just being lazy! read more

The guy at the rental place, is rude. I asked him for a rental and he looked at me like I was dumb. He did listen when my husband asked him the same thing. I used to work at Home Depot I know what I'm talking about. I'm really disgusted with him. read more

Team sucks waited 30 mins for someone to help me and no one ever came...all employees should be able to help instead of saying this is not my department Rather go to Lowe's now read more

Been going here for years for all kinds of different jobs and have most recently been expanding my garden and this location always has what I need. I've gone to other Home Depots, but they are not all created equal. I find the Moreno Valley location has a better variety of plants and pots, as well as the soil I like to use. Also, we were looking for a specific size and color of rock for one of our planters and they were the only location that had it in stock and as many bags as we needed. Every employee we've encountered has been very nice and helpful, so no complaints there. read more

"The Military Discount applies 10% off the price of select in-stock purchases made by eligible participants. Eligible participants receive a $400 maximum annual discount which resets each calendar year." I think that's a sad time when HD puts a cap on a military discount in your stores. 10% discount but to a certain limit now? Come On Brandon! That made me switch to Lowes. Let me know when you guys lift your HD limit on veterans that served your freedom for 110%! To put a limit expense on a veteran after they served you 110% and now you are giving them a limit amount of 10% back only on $400 a year! Especially this 100% permanently disabled veteran on a VA disability fixed income. This is a slap in the face and a kick to the twins of all that served. Shame on you HD! If I ever was invited to re-enlist I would only give 10% of my effort on my first 400 days of service and then do nothing after that because that is how HD is treating their vets! David Pellerin read more

Usually has what I need for my projects and the staff is fairly nice and knowledgeable. Every once in a while you get someone on a bad day. What really knocks this store down is that they don't accept Apple Pay or any other contactless pay method, it's 2023, accept Apple Pay... read more

Very bad service. Came to pickup online order. Went to roofing to pickup some supplies.Waited over 15 minutes for help. Ended up just going over to customer service to pickup order and said something politely and the lady didn't even care about the wait. Picked up order and just went to Lowe's for roofing supplies. read more

Stopped in to purchase a can of paint. Did not expect to meet Curtis. Curtis is the Paint Pro and truly delivers. He spent time explaining different paint make-ups, qualities, and finishes. He also introduced me to the Pro app, and upgraded my account on the spot. I've never been excited about paint, I don't like to paint. Curtis got me excited and I walked out of there with a new appreciation for paint and for Curtis' outstanding customer service. Thank you, Curtis. read more

Went in the return an item. Process was smooth. Only complaint is Deshawna was rude and impolite.

I'm going to keep it short and sweet. Home Depot has the worst customer service in the game. First, it's hard to get the staff to help but it's worse when I'm actively shopping in an aisle and told to leave because "I'm blocking it off". Na, I'm in the aisle shopping, when I'm done you can block it off. Especially when I'm in there first and you are just down stocking. Go to Lowe's. read more

This is for store 1087, what happen to Home depot the future looks bad, Customer service is dead, They stopped training associates, so it's not their fault, Leadership starts at the top, Corporate stopped caring about the customer, and you can see the results, Especially at 1087 Moreno Valley store, Management team needs more training in Taking care of the customer Keeping them in the stores the basics in customer services, I ordered a new appliance Range stove the wrong one (gas) I needed an electric one, Just an exchange that store told me they couldn't exchange or return it, Corporate said the same, I'm a pro customer I spend over $100k a years, I was told they don't care if i shop there, do the math stock holders, would you wanna lose a customer over a $559 stove and it's an exchange only??? So you see they don't care, So I'm done shopping there I will be shopping at Lowes now!! P.S Don't shop 1087 Perris blvd Home depot read more

CANNOT get any help in this store even when you are in a aisle and call the store.They tell you they are short handed

Customer service sucks here! I waited for someone to open the locked drill sets for 30 mins not once, but 2 different days. I kept asking for help and kept getting the "let me call someone" response read more