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    Lowe's Home Improvement

    2.4 (245 reviews)
    Open 6:00 am - 10:00 pm
    Updated 3 months ago

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    Murissa M.

    If you must shop at Lowe's Home Improvement, avoid this store. There are not enough employees working at this store. If you go in the evening, it's even harder to find help, good luck. This store is totally understaffed, short-handed, and undermanned. We went shopping for new home appliances. We waited at least 15 minutes before an employee was located for the appliances department. During this time, we watched an employee "work" and avoid us at all costs. The employee sent to assist was unfamiliar with appliances and actually worked in a very different department. A manager was sent to assist us, he was even less familiar. Ultimately, the five different appliances we wanted to purchase weren't even available in the advertised colors. Incredibly deceiving. The prices are nearly the same at Lowe's and Home Depot, so I will take my business back to Home Depot.

    Purchased our tree here this year
    Mirna E.

    Lowes is super convenient in terms of location for us. Items can be hit or miss though so I would suggest researching what you need online to see if they carry it in stock before you go. For example, we found out our exhaust fan model was not sold here despite looking similar in size and shape but actually Home Dept carried it. We've also purchased quite a bit of paint from here and this seems to be the only section where you can immediately spot an employee. My husband has purchased several small things for our home including outlets, light fixtures, and screws. They easily take returns so that is always a good thing too in case things don't work out

    I asked for this level, clearly in stock but behind locked glass. Clearly in stock!!!

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    2 years ago

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    4 years ago

    Close to home - Fallbrook- have a great selection of home improvement items, including patio furniture, in todays beachy look.

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    4 years ago

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    3 years ago

    Really bad customer service and almost the entire personal have not idea about their products

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    7 years ago

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    Page 2 of 7

    Ask the Community - Lowe's Home Improvement

    What time does Miramar Rosd Loews open Sunday? Does this store have a good number Christmas trees for sale? Thank you.

    Sandy, Just call the Miramar Lowe's Store directly and they will be able to give be you this correct answer

    Don’t See Your Question? Ask Away!

    Review Highlights - Lowe's Home Improvement

    I'd really like to thank Sarah, the manager at the Pro Desk, for saving the day and getting me what I needed at a great price.

    Mentioned in 3 reviews

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    The Home Depot

    The Home Depot

    3.0
    (198 reviews)
    2.9 mi
    $$

    I have to give kudos to the gentleman working in the tools department. I can't remember his name…read moreeven though I really wanted to give him a shout out. He is an Asian gentleman probably in his fifties. Anyway, I haven't received customer service like what he provided in a very long time. He went out of his way to find something for me which included him having to get a ladder and move half way across the store. Climb to the very top shelf to grab the item I was looking for. As someone who was fed up with Home Depot due to a poor experience in the past, this team member changed my perception. I am now a returning customer to the Home Depot. I think retailers need to understand that as consumers we can just go on Amazon and get what we need most of the time. However, when you create great experiences through amazing customer service it brings us into the stores. Hire more people like this man and more people should learn from him.

    I visited Home Depot looking for help with a door repair issue. In the door framing aisle, I asked…read morean employee for assistance and was told he was "only a merchandiser" and directed me to the customer service desk. When I approached customer service, I explained my situation to Dory. Unfortunately, the experience only got worse. She appeared to be sitting at the desk on her personal phone with what looked like a personal journal or notebook open in front of her. When I approached, her response came across as sarcastic, dismissive, and condescending, as though helping a customer was an interruption to what she was doing. After being sent to customer service for assistance, I was then told they couldn't help me with the repair issue anyway. At that point, I was frustrated and questioned why I had been directed there in the first place. To be transparent, I did use some choice words during the interaction. However, that frustration stemmed from the incompetence, lack of assistance, and attitude I received throughout the encounter. While I could have expressed my frustration differently, it does not excuse the unprofessional behavior I experienced. The situation escalated to the point where a manager, Chris, was called over. When he approached me and asked, "What's up?" I calmly explained what had happened. Instead of attempting to resolve the issue, Dory got up from her chair and essentially issued an ultimatum, stating that either I needed to leave or she was leaving. That level of entitlement and lack of accountability was astonishing. Rather than continue the confrontation, I chose to do the responsible thing and leave the store. I went to Lowe's instead, where I was treated respectfully and received the assistance I was looking for. I came to Home Depot seeking help and guidance, not sarcasm, indifference, and hostility from customer service. This experience was disappointing, unprofessional, and far below the level of customer service I would expect.

    Photos
    The Home Depot
    This is us walking out with the front face of our cabinet, without having received any assistance, whatsoever.
    This is us walking out with the front face of our cabinet, without having received any assistance, whatsoever.
    The Home Depot

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    Lowe's Home Improvement - hardware - Updated July 2026

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