I have just had the worst experience with Lowe's. I will never use this store again. I ordered a ceiling fixture online on November 14. It was scheduled to be delivered on November 15. It did not arrive and several days later I called the one 800-number asking where my light fixture was. They told me the store lost the order for delivery, and scheduled me for delivery two days later. Two days later - no delivery. I then called and spoke with Devlin - a store manager who rescheduled the delivery for me for a couple of days later. Again no delivery as scheduled. I called the store again, and after being on hold for about a half an hour I finally spoke with a manager who he said when he was with the customer and would call me right back. I never received a callback. I had to call the one 800 number again yesterday, and they rescheduled delivery for today. Today, the fixture was actually delivered, but they literally threw the box over my fence and now the box is dented and I don't even know if the light fixture works based upon the fact it was tossed over the fence. It's impossible to get hold of anybody by phone at the Poway store. I spent over an hour on hold over the past few days -it's quite clear they don't care about customer service. It's back to Home Depot for me. Never again with Lowes. read more

Lowe's Home Improvement - Home & Garden Near Me - Poway, California

My husband decided to go through Lowes to update our kitchen. He said the salesperson made it seem very easy and that Lowes would help him coordinate all the steps to replace our cabinets, countertops, sink and appliances. We paid for someone from Lowes to come do the measurements for the cabinets and of course, we found out this week that the measurements were off quite a bit. In August, we financed $14K for the cabinets and installation. They arrived in November in boxes and were scheduled to be installed two weeks later. The installer was going to do the job Mon-Wed this week. He worked all day Monday and Tuesday. When he came on Wednesday, he left within one minute. My husband left him several messages and didn't hear back. Today is Thursday - he's not here and not responding to calls. My husband called Lowes and was told that he said there were exposed electrical wires. What was exposed are old telephone wires, that my husband covered with tape and a glued on plastic plate. Still haven't heard anything regarding finishing the job. Pictures show the current state of my kitchen. In November, my husband financed another $8K for countertops and an oven including the attachments to install the oven, installation and haul away of the old one. The oven arrived much sooner than estimated. We were given a delivery window of 4:30pm-8:30pm. The oven was delivered just before 9:30pm - not kidding, and without any of the attachments and couldn't be installed. My husband ended up getting a refund for the oven attachments/installation, and he took care of that himself. Someone is supposed to come measure for the countertops after the cabinets are installed. We have no idea when the cabinets will be completely installed because the installer is AWOL and nobody is returning our calls to let us know when we can expect someone to finish the job. At this point, I told my husband to cancel the countertops (why the *** are we paying for them right now anyway if nobody has even measured and don't know how much countertop we need) and we can just buy them at Home Depot or basically anywhere that isn't Lowes. Picture of part of unfinished kitchen cabinet installation, including old exposed telephone wires before hole was covered. Picture of huge pile of cardboard left in our driveway that we have to pay to haul away because our city doesn't allow piles of cardboard to sit in the driveway like that. read more

Lowe's Home Improvement - Home & Garden Near Me - Poway, California

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Manager so rude Got no reason at all They sell warranty but expect you to go somewhere else read more

The challenges with home improvement only get more acute with pandemics swirling about. Contrasting with other big box establishments, where many of the employees aren't wearing facial coverings, all of those employees within Lowe's, at least at this location, were doing so. And all have been helpful, as well as appreciative, of the customers in the store, with multiple noting the importance of us to ensure they still had jobs. I was able to get the materials I needed, but unfortunately, power tools seem to be only available with previous ordering, due to supply issues. But there seemed to be a helpfulness of the people there, and an tacit understanding that we need to work together one way or another. read more

I've never bought a appliance or had one installed by lowe's its just a convenient place for me to pick up supplies for my never ending projects around the house always well stocked and clean all associates seem to be friendly and helpful read more

Ordered blinds on September 10th, 2021. Someone came out to measure them and then two weeks later they were delivered. Actual installation was on Oct. 13th. The wrong size was Measured, so when they went to put them in they were too large. Then the second size was ordered and delivered three weeks later the beginning of November. I had to call the store multiple times to get ahold of them. Finally I asked for the subcontractors phone number to schedule the installation since the subcontractor hadn't called me well over their 7day Grace period. Today is November 22 and they have finally been installed. I'm giving this location one star, because of the three months it has taken to receive the correct blinds. Plus their lack of communication between their subcontractor and their inability to answer the phone or get back to the costumer. Never ordering anything else or shopping here again. read more

I come here for great customer service. I had a list of heavy items I needed to purchase and Michael from hardware guided me on which screws I needed for my project- walked me to the lumber and assured I received straight and quality 2x2's- loaded my heavy items on the cart, and even helped me load my car after checkout. It's rare to receive this kind of customer service anymore, and I'll continue to drive past the three closer Lowe's/Home Depots to my house to shop at this location because I know I'll receive good customer support. Thanks again Michael! My project came out great with your help. read more

When Lowes showed love to support Black Lives Matter I put the brakes on shopping at Home Depot. I now drive past 2 Home Depot's to go to Lowes. Now it's been 2 years later and I applied at Lowes in Mission Valley I have 2 years of experience in cashiering. So... I went through the process and got text messages to come in for an interview. (Interviewed with Todd) I explained to him that I understand you guys are looking for longevity and I'm able to work from 6am to 3pm 7 days a week. The were saying yes yes that's what we need. After my interview 3 weeks had passed and I called them spoke with Manuel. I explained the situation and assured them that I was ready to work. He said come on down I got you! So I drove down and when he saw me (a 50 year old black man) he looked shocked. ( I know my look doesn't match my sound because it happens all the time). His entire demeanor changed he gave me his card and said the computers were down and he would call me. I saw that the were setting up for orientation, but I still left with my head held high. Deep down I know what happened. Later that day I get an automated text message saying that my orientation was cancelled and they would call me to reschedule Luckily I found another job. It's been 13 weeks and still no call from Lowes. Lowes you broke my heart with that in my face racism but, I'm still not going to Home Depot... Corporate if you are reading this send me an email and I will show you my proof if you like. I still thank you for supporting BLM so this is the reason for more than 1 star. read more

Enjoyed shopping for gardening supplies! Helpful customer service and well organized quality products. Plan to check Loews before going to elsewhere for my gardening needs read more

I apologize this review should have been posted on my main job account but I accidentally created a new one. Please remove the other review so this is not a duplicate. I had without a doubt the strangest experience at the store earlier tonight. Upon arriving I walked over to a $25 knife that was on the shelf. As I reached for one the manager, Jamie, came from out of nowhere like a ninja to literally pull the one I had out of my hands and take the other two off the shelf. He proceeded to say that it's a new policy and that if I wanted one they would be waiting for me up by the register. At first I was confused but it didn't take long for me to realize he was thinking I was going to steal one, we are talking about a $25 knife here! These suspicions were further confirmed when I heard him literally tell two other employees to keep an eye on me. They then proceeded to keep me company as I went isle to isle looking for the 10 or 12 items I needed to purchase. And if that wasn't proof enough I was able to run into Jamie in the parking lot. He for some reason asked me for my last name saying that he thinks he knows me. Definitely not the true reason for his question. And just to make sure it's clear that I'm not just paranoid, that this was very much so what was happening, he proceeded to film me driving out of the parking lot in my $60,000 Cadillac like I had just ran in there and looted the place and ran out. I've never been so confused, amazed , and a little embarrassed in my life. He definitely made it incredibly uncomfortable for me to even consider going back to the store. Actually not true, I am going to return to the store simply to return all of the items I purchased there totaling over $300 and inform him of this review. After that I will be no longer appearing at that store. He needs to learn how to treat his customers. I rarely if ever write a negative review about anything but this was just so out there I had to write this. read more

This store is continually a happy surprise. We went today for home help and the service in tools, tile, and wood/deck departments was excellent. Their staff is friendly and knowledgeable. And Moe at checkout was helpful also. Kudos to management, this is a great customer experience. read more

Love the convenience of the store but it's lacking some of the extended product lines I am usually in the need for. Pro desk staffer Leighann is a joy to work with. David and Moe are always friendly, too. Gawd forbid you have to make a return and deal with Corinne she's as unfriendly as it gets. read more

WORST customer service ever. Bought a stove from them for $1200 which included free delivery. They put the order under wrong phone number (my wife's) and texted her late night before the day of delivery. Called the store first thing in the morning to change the phone number to mine as my wife works during the day and cannot be reached. The woman who answered told me not to worry about it too much. Delivery schedule was between 10am -2pm. No calls nothing during that time and I am still waiting at 2:30 pm. So, I decided to call the store and spoke to TWO extremely rude individual who were totally unwilling to help. The delivery person showed up (finally) as I was talking to the 2nd rude individual (Israel). After 20 years being a loyal customer I am done with Lowe's. They do not deserve my business anymore. Home Depot is a much better choice. read more

Great store - great customer service, always Clean , organized and well stocked. We live the garden section too. It has a great selection of plants read more

Lowe's Home Improvement - Thank you Lowe's for Making our kids day with the DIY Kid's Workshop! - Home & Garden Near Me - Poway, California

*****SIX STAR REVIEW!!!!!! Tim, Christian, Bobby, Dena and Adeline are awesome examples of the highest quality of Lowes customer service!!!!!! Special recognition is given to Tim and Christian. Both provided perfect and complete assistance to my wife and I, with the purchase of our new GE set of kitchen appliances and a Whirlpool washer/dryer stacked combo. The leadership, attention to detail and follow up, that they both provided, was unsurpassed. We greatly appreciate the top talent in the Appliance Department and in the store in general. The store manager, Marilyn Jenner, has a great team here. All have eclipsed our high expectations and reflect notably upon Lowes Poway!!!!!! Thanks!!!!!! VRS "J" read more

Emily was very unhelpful and didn't seem to have any customer service training. I ordered three chairs online and sent my husband to the store to pick them up because their confirmation email said the chairs were at the Poway location ready for pickup. He gets there and they don't have anymore. They said to try Escondido. Escondido store was charging more for them so I asked Emily to call over there and see if they would price match. I thought she would have better luck getting ahold of someone and asking them to honor the price because she was an employee of Lowe's. She told me that "her time is limited and I should do it myself". That is absolutely outrageous and rude. Most people would hear I have better things to do, if you want them go do it yourself. That's definitely how I perceived it. She was very unhelpful, she had no better solutions and was pretty much just waiting for me to leave her alone. read more

Three years later I returned hoping they had improved. Wrong!!! I was looking to replace a patio door. Spoke with a technician that started off by telling he had the answers. Well, he didn't. I was looking for ballpark figures but all I got were handouts. I also needed a new ceiling fan, so off I go to that section. Older gentleman working in that area. He did everything to avoid us. I asked him a question and he walked away. Wow!!!! read more

Wish there was a zero star rating. This place is terrible and the exact reason people choose to continue shopping online. Went in 06/26/2019 to purchase a bunch of stuff for an upcoming project. Here is what we got - NO SERVICE , we were in the tile area, a lady was sitting in front of her computer with no one in front of her STILL we had to walk over to her to ask a question, she answered the question with a one word answer as if we were interrupting her social media break. Then we reached out to a gentleman that was walking by in a Lowe's vest asking if he could assist us or find someone that could, his response is "I'll find someone" yea, no one ever came so I'm back on the hunt for someone to assist us l, find a guy that had a vest on with 30 pins on it stating his excellent service and customer commitment WELL they must pass those out when you start cause he was the worse yet! Ask him if he could assist, he said yes, we walked to the tile I ask him one question and he immediately said NO without even letting me finish the question.... Poor poor customer support!!!! No wonder there was 6 cars in the parking lot when we got there... Lowe's a piece of advice - times are tough with online sales, you should have an energetic, helpful crew of people to try and capture every sale that walks in the door or just close up shop cause inevitably that is what will happen at least this location. Good luck Lowe's , I'm sure this location will be another Chick-fil-A if you guys don't get your stuff together! Ended up making a purchase at floor and decor and Home Depot ! Both provided WAY better customer care than your outfit!!! Never again - read more

Me, my mom, and her bf were at the Lowes in Poway. We were helped by the gentleman in the plumbing department. His name is Irvin (we are unsure of the spelling). He was very friendly, professional, and so helpful. We appreciate how friendly and hardworking he was in helping us find the products that we needed for our project! We have been looking for products for a while so we appreciate his help! Thanks, Irvin! read more

We have purchased granite counter tops, appliances and now carpet through this store. The store does an Okay job. However their contracted installers and their respective companies are HORRIBLE !! I will stop buying large ticket items from Lowes for this reason. Most recently, we got carpet and it was installed by Keller Interiors. This company is TERRIBLE! Lowes is fine sometimes for my usual DIY projects, and for Craftsman tools. But that is about it. read more

I ordered seveal dors at Lowe's . They messed up the size , delayed the finish time . They cannected me to their recommended handyman . They couldn't show up , had many Excuses and far from professional !! Lowes needs to use responsible / reliable workers . The last guy stole my door in June . I filed a complaint . He had a band too . The head quarters in NC said they would send me a check . It's 4 months now and nothing but , lies . They say it's in the mail . Haha . It only takes a few days . They should have given me a gift card immediately ! I need resolution on this today !!! I have spoken to my attorney . It's a simple matter and I am not being treated correctly ! 4 months for $1000 ???? Terrible customer service ! I hope I don't need to escalate this matter and it can be resolved today !!!!! read more

Ordered a door in April never received it and it was supposed to come in June. They said it came broke so we were supposed to receive it July 23. And today is the day and we never received it now they're saying we will get it October 23.... we're getting a refund read more

I went in with a list to build my son a Sesame Street post and sign for his bday. I didnt even know where to start, but Justin (in lumber), is incredibly knowledgeable, helpful, and friendly. He went the extra mile walking with us up and down aisles to find parts, and did some extra work finding tools to make specific cuts that we needed in the wood. I would highly recommend coming to this Lowes because of the customer service he provided! read more

Keller Interior Xavier Rodrigeuz and Denilson Manzanarez installed my bamboo flooring ordered through Lowes in Oceanside. They were competent, knowlegeable, and wasted no time. They were very polite and answered all questions thoroughly. They also cleaned up their debris inside. I am very pleased with their work and the floor looks great. read more

Let me start off by saying I have only used this Lowe's for one thing so this isn't a fair review but... the one thing they do is terrible so I am going to base my opinion of this location on solely on this experience with them. I went in to have several keys cut for my new apartment. I picked out some basic keys for $2 each and some cooler keys for $5 each. I get them home, and my $16 worth of keys do not work in my lock. Comparing the freshly cut keys with the original key I gave them, I feel like even a half-blind person could tell that they did not match. So because we only have one copy of the new key, we rushed back down at our earliest opportunity to have them recut the key so we can use our door. They apologized and cut us new keys and as soon as we get home, lo and behold, we still cannot get into our place. You know what they say: miscut five keys once, shame on you. Miscut five keys again, still shame on you! Get your crap together Lowes! Home Depot got it right on the first try. read more

Store's OK, people are nice, helpful. Products are of the quality you expect. The problem is that they just don't have a lot of selection. it's a huge store, and we literally have to drive past it to get to Home Depot, but we freqently stop there first, spend 30 minutes looking for, and not finding something, then drive up to HD and have it in-hand within 5 minutes. For instance, Colored LED Flood lights: Lowe's had two in stock. we wanted 4 different colors. HD had a full shelf full. Honestly they seem more oriented towards selling new fixtures and appliances rather than your traditional 'hardware store parts'. A second example, our toilet was leaking and needed a new flapper valve. This should be like a $2-3 part, but they didn't have it. Instead, they had a complete 'guts' swap-out kit for ~$30. I went up HD, and got exactly what I needed, no extra parts, no extra work replacing stuff that's not broken. read more

Great store, initially went to the Mission Valley Lowe's store but they didn't have the Samsung washer and dryer model I was hoping for, but they told me Poway's Lowe's store had it in red. The store gave me massive discounts on my units and I'm very pleased with what a great deal the washer and dryer were. But I've had a really bad experience with another store who failed to deliver my washer and dryer on time (delivered it a week later than what was originally agreed upon) AND gave me the floor model that didn't work (paid for a brand new ones). And I had just moved into my new residence so I hadn't been able to laundry for almost two weeks. So it was kinda understandable this time I kind of harassed their delivery department about the status of the units. Unfortunately, the reason why this review falls short of five stars is because they too, gave me a time frame of Tuesday from 6pm-8pm only to call me at work and tell me they were four hours early and wanted me to drop everything to come home and let them drop it off. I tried to take off at 5pm but because of the short notice, I could not return home on time to meet with them and asked them to reschedule for the next day instead. They did come Wednesday afternoon to finally install it in the end. read more

Lowe's Home Improvement - What's up with the camera - Home & Garden Near Me - Poway, California

Tillie and Christian in appliances have absolutely the greatest customer service skills I have ever experienced! It is a rough time to be buying appliances due to a lot of supply shortages. Me and my husband were having a hard time finding matching appliances that were all in stock. Tillie and Christian were both very detailed and cared about all of my questions and concerns. When I called into the store to ask questions about a washer and dryer Christian gave me his undivided attention during the call, he was also very pleasant, extremely helpful and professional. When we came into the store Tillie spent a good amount of time with us as well, she was very helpful and pleasant as well. I wish everyone had their customer service skills!!! And I hope Lowe's recognizes and appreciates these 2. Thank you Tillie and Christian!! read more

Dont ever buy any major appliance from Lowe's! A few years ago we purchased a refrigerator , they showed up with the truck & the hydrolic lift was broken so they couldnt get it off the truck . We eventually got it installed & the store offered us a discount for the trouble , and the fact that the fridge arrived with a visible scratch on the door . So when we decided to buy a dishwasher from them a few years later we were reasonably certain that we would be satisfied. Worst mistake ever! it took 2 months from purchase date to get the dishwasher installed because the drain hose that came with it was too short . I called & spoke with the install & customer care department on numerous occasions, each time they said I would get a callback within a specified time & usually they never called back. I was put on hold for multiple hours & bounced around to various departments. At one point a manager told me that we wouldn't be charged for install. When our credit card was charged I called customer service & the rep said it wasn't their fault that the part took so long to come in & that she would offer me a $25 gift card to Lowe's which I would have to pick up from the store , they wouldn't even mail it to me . The 2nd installer ( they use independent contractors, btw) who came & did the work told me that the original guy could have done the install& we could have gotten the plastic hose we needed from Home Depot & easily done that part ourselves . He also arrived without a necessary part , because the store didn't give him the whole kit, but luckily he had the part in his personal work truck. I will never make a major purchase from Lowe's again . read more

5 rating to the manager and gentleman that helped me at the pro services department last week. I would also like to thank the lumber department and the gentleman who operates the forklift who helped load all the fencing materials we bought all week. In 6years of shopping at Home Depot as a registered contractor and working with there pro department I have never received the customer service that I got from Lowe's in the 2 weeks since I've started shopping here. A huge night & day difference in the customer service from Lowe's and there Pro Services. Without getting into a long story of what happened, HD dropped the ball on our company & that ended up costing our company time and money. HD had the opportunity to rectify the situation and make it right and chose not to. It was this experience that brought me to Lowe's. Lowes picked up the ball that Home Depot dropped and knocked it way out of the park. It's not just the big things but also the little things as well, like recognizing a customer and calling them by their first name. I seriously can't say enough good things about the customer service that I received at the Poway location. Thank you Lowe's for going above and beyond and turning a bad experience into something great. No Limit Landscape read more

Lowe's Home Improvement - Home & Garden Near Me - Poway, California

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Service and knowledge/information is as the good person you're talking to at the time. At the Poway Store today... Our service representative, Kate. Extremely helpful with our original needs. She went far and above making future purchases-easier in addition to original service. Kate was great read more

Ordered a dishwasher two weeks ago... hasn't arrived (due today). They can't track it and have no idea when/if it will arrive. Useless. Going to Home Depot read more

This review is overdue and I have to apologize to Corine (think I spelled her name wrong, sorry!! She is the Lead Cashier at poway) who was just amazing. I won't go into the long details, but she took the time (45 mins) out of her shift to help me hunt down a custom order that was shipped to another location. She made calls, waited on hold, escalated our situation to a leader at the Temecula location to finally track down our Fridge. She just rocks and deserves kudos! Thank you, Corine, for the hard work and excellent customer service! read more

My husband and I went to Lowe's store in Poway looking for a Bosch refrigerator. Luckily they had the model we need in display. We had Christian Anderson as our sales person and he was the best! He patiently explained to us all the features of the refrigerator and gave us his honest and expert options . He was friendly , professional and knowledgeable. The best part was when we decided to buy, he informed us the store was having a sale on many appliances in two weeks, because of that information, we saved hundreds of dollars on our purchase! We highly recommend Lowes in Poway and Christian in Appliances department! read more

Lowes doesn't enforce the face mask requirement - Home Depot does. I've got Covid vulnerable family members, so guess where I'm doing my shopping. read more

9/28 - now on my third straight Saturday waiting for the installation to be done. And they missed their 3 hour window and are making me another hour. Last week they couldn't install the dryer because the installers were not educated on the dryer apparently. This has been the worst customer service I've ever experienced. Bought a new washer and dryer, was told they can deliver by 9/7, scheduled delivery for 9/14. When delivery came, they only had washer, told me delivery manager didn't sign off on dryer. Called store, spent 20 min hearing just ringing with no call waiting, delivery manager finally answers, can barely hear over loud crunching noises. Says dryer is not in stock and needs another week for delivery. Why was I told it was ready as early as 9/7 if there was no stock? Someone messed up and is refusing to accept responsibility. I am moving to a new house and need to have laundry setup. Tried reaching out on twitter, ignored on that platform as well, considering returning dryer and getting from HD instead, seems Lowe's doesn't care for my busk read more

Final Update Service manager-5 stars Caesar listened to the issues I had and worked with me to offer a good resolution. Seemed to genuinely value me as a customer and want to prevent problems from recurring. Product and price-3 stars I saw the same products for the same price at multiple competitors. Delivery and installation-1 star See all the issues below... ---- Delivery and installation services are unreliableand inflexible. Multiple missed delivery windows, canceled installation appointment without notice. So far I have wasted over 8 hours in the last week and still don't have appliances installed. I usually find what I need in the store but I'd recommend ordering appliances from someone else. Update: Expectation: Your install will be from 6-8. We will call you 30 minutes before the driver arrives. Reality: We will give you 10 min notice that we are 15 min early and are unable to wait 10 minutes for you to arrive. The saga continues: Washer and drier installed... but installer apparently isn't familiar with driers that have steam function and left without connecting it to hot water. And took the connector and hose so I can't do it myself. I feel like I'm part of a psychological experiment sponsored by Lowe read more

I don't even have the time to write how disappointing this store is. Their customer service is basically non existent! I ordered 4 appliances in store and what a headache that was... felt like I was being rushed and the gentleman that "helped" me was very short and seemed like I was bothering him by placing an order. He was supposed to call me when my appliances arrived to the store to be picked up (he didn't)... then when I call to check on the status the person on the phone told me they were ALL there and to come pick them ALL up (rushed me off the phone and was short with me). Fast forward to coming into the store to pick them up I am then told that one of the appliances isn't there, and no idea when it will be arriving. If it's due to covid, that's fine, what I'm upset about is that the man told me my appliances were ready to be picked up in store, he clearly didn't even look, and there is zero communication. You're on your own with this store.I could honestly go on and on but not even worth my time. Clearly by reading their reviews I'm not the only unhappy customer... read more

Lowe's Home Improvement - An addition to my review AFTER I wrote it... this is what my hood looked like when it arrived. - Home & Garden Near Me - Poway, California

Honestly they now require military personnel to show their retirement forms dd14 (I think that's what it's called) and it's kinda a very personal thing. read more

I have used lowe's in the past for all my appliances. Recently tried to purchase a dishwasher. Their installation company called after a while and when I said I lived upstairs they said they had to call me back because they needed two people. That was two weeks ago, numerous calls to lowes to find out why I hadn't been contacted. Lowes had to try to get them to respond. Today I heard Pacific installation wanted to charge me $470 to install a 560.00 dishwasher. I cancelled the order. This can't be the best service Lowe's can give to their customers. Really disappointed in their service and won't shop there again. read more