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    Lowe's Home Improvement

    1.9 (675 reviews)
    ModerateHardware Stores
    Open 7:00 am - 8:00 pm
    Updated 3 months ago

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    The BEST EXPERIENCE in a retail store. I had the pleasure of being assisted by Rient and Jeannette, who happily helped us with our new sink purchase. They were friendly, knowledgeable and professional. My husband and I were so impressed that I felt the need to make a review for the right away. lol I will make the drive across town to come to this Lowe's. Thank you for the amazing service!

    After my bad experience with lowes I came to Home depot  1 employee showed me where is it
    D L.

    This places sucks They need to have associates that know their department Every time I came to look for something here and I ask for help they have no idea how to help me They need to have people with experience on every department Kudos to Kevin (good looking young guy that went about and beyond to try to help me when he asked me if I need help when I was about to leave, he listen to my need and took me all the way to where he thinks the part I need will be He was very hospitable and empatice with my need) And Ivan too But unfortunately they did not know the department I need help with Two starts only because of them

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    3 months ago

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    5 days ago

    Great inventory but literally zero customer service. No one is interested or skilled enough to help customers.

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    2 months ago

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    1 year ago

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    1 year ago

    Bobby M assisted me with an online pick up order. He was super thoughtful and grabbed me a cart for my items before releasing them.

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    3 years ago

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    2 years ago

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    Page 1 of 17

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    today 5/7/15 at cottle Road, he was nice, patient, answered all my questions and showed us how the grill will fold.

    Mentioned in 15 reviews

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1
    (617 reviews)
    10.3 mi
    $$

    To Whom It May Concern,…read more I am writing to formally request an immediate escalation and a call from the district manager responsible for the Lowe's Brokaw store regarding an ongoing, unresolved kitchen project and three mis‑scoped appliances. After a flood in our home, we began a kitchen project with the Brokaw store. From the start, the experience has been extremely frustrating. There were incorrect measurements, incorrect scoping, delayed installation, and months later our kitchen is still not completed. Despite our repeated attempts to move the project forward, we have not received timely, coordinated support. In addition, three appliances were incorrectly scoped and sold to us as part of this project. We have tried several times to return these appliances through the store, but we have been repeatedly given conflicting information and "the runaround." No one at the store is willing to take ownership of resolving the situation or clearly explain the path forward.

    I don't usually leave reviews, but I had a disappointing experience at Lowes on Brokaw…read more An employee named Jarvis was unprofessional and unhelpful when I asked for assistance locating an item. Instead of offering help she simply looked at me and directed another employee to assist me, despite appearing to be available at the time. As a customer expect courteous and attentive service, and unfortunately, this interaction fell short of that expectation. I hope management addresses this issue and reinforces the importance of providing helpful and respectful customer service.

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    Dahlia

    Lowe's Home Improvement - hardware - Updated June 2026

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