James gave us several options for our dream kitchen and was very helpful and patient in the process. When it was install time, Amy was on board to schedule the install team and handle any glitches. It was a smooth and very exciting process and the thermador appliances are absolutely state of the art! read more

They provide great in store customer service and at least answer their phones when you call. However, we paid a lot of money for a fridge and other appliances and even got an extended warranty. It's very hot out and suddenly the fridge door is not sealing. Extended warranty is closed until Monday and the store simply gave me a phone number for kitchen aide (who simply has a voicemail that they are closed until Monday). Now, we are going to lose a few hundred dollars in food that is going to spoil and have leaking water all around our very expensive fridge. My recommendation would be for Universal to send a repair person (to show they back their products and their warranties) and then bill the warranty company on behalf of the customer. That would be 5 star worthy service (I remember Fedco doing this for my mom way back when ... those were the days!) read more

I've been ordering all of my appliances through Eric C. for years now, and I honestly wouldn't go anywhere else. He's incredibly knowledgeable, responsive, and easy to work with -- exactly what you want when you're dealing with big-ticket items and tight project timelines. Whether it's for a remodel, a rental, or a full new build, he always takes the time to understand what I'm trying to accomplish and makes smart recommendations that actually make sense for the space and the budget. He knows the product lines inside and out and never oversells -- just gives honest, practical advice. What really sets him apart is reliability. Orders are handled correctly, deliveries are coordinated smoothly, and if there's ever an issue, he's on it immediately. That kind of follow-through is rare. If you're looking for someone you can trust with your appliance needs -- especially for higher-end projects -- I can't recommend Erick enough. read more

We ordered our Bluestar Range, Vent-a-Hood Range Hood, and GE Cafe refrigerator from UAKC and they have been great to work with. Our sales rep. James Rosas has been a pleasure to work with and has maintained our orders since May of 2025. They accommodated holding our appliances while we finished our remodel, and since there were some manufacturer issues at install, James has been on top of things and doing everything he can to make it right even a year after our initial purchase. I will plan to buy my future appliances here as well. read more

Tony was amazing to work with in order to get our appliances. He's been helpful with every step of the way.

I worked with Eric, who provided tremendous insight and helped me identify the best dishwasher for our needs. It was like white-glove service with how he took care of us every step of the way, and how Universal delivered our dishwasher quickly and at a tremendous value. Thank you, Universal! read more

We just remodeled our entire kitchen and bought new appliances from Universal Appliance. I went to several appliance stores from Anaheim to the Westside to look at the different brands and styles. We ultimately purchased from Universal Appliances in Torrance. James Rosas was our sales representative and he has been absolutely fantastic to work with. We ended up selecting the Sub Zero refrigerator, the Wolf range, Cove dishwasher and we could not be happier. We had some minor installation issues but James helped us out immediately. Most sales reps will not help you after the sale has been made, but it's been the opposite with James. He followed through on his commitments and has always advocated for us when we needed a new parts from Subzero. He even sent an email to Subzero on our behalf. He also reminded us of the Subzero rebate which we did not expect. He was not pushy but always answered our questions honestly and thoroughly. Buying kitchen appliances is a big commitment but James made the process easy. read more

We recently purchased an outdoor island grill and every accessory item that went with it (fridge, ice maker, sink, etc...). Originally, our plan was to stop by UAKC just to look at options, not buy. We were greeted by Sal Gomez. He showed us several options. He was very, friendly, knowledgeable, and guided us to the systems that perfectly matched what we were looking for. Since we were in a hurry, I asked if he could send me costs. He was all over it! When I called with questions, he got back to me within minutes .... every time. He was so attentive and informative, that I didn't bother going anywhere else. We processed the order with Sal. Periodically, he would provide updates. When the factory back ordered a few pieces, he let me know and took actions to figure a resolve. On one item, there were multiple delays. Even though it was not his fault, he apologized and went above and beyond to accommodate the issue. Exceptional service! Sal was the difference maker and has turned me into a loyal UAKC customer. read more

Worked with James R. on the appliance side. Offered good prices, answered all texts/emails within minutes, and has been available from purchase to installation and even post-installation. We bought twice from him--first kitchen, and then laundry. The store itself has a great selection--we've been to all the stores in the area (and even OC), and it's the nicest/cleanest. Appliances are a big purchase item and the process went smoothly. Worked with Diego on the bath fixtures--also good prices, and easy to work with. read more

Great selection and simple purchase process. Alex helped with everything, including multiple phone calls regarding installation prep. And, they beat Pacific Sales' pricing. read more

James Rosas was AMAZING!! I was one of the clients caught up in the unexpected closure of Howard's Appliances and had to go through my credit card company to get a refund on the refrigerator I paid for but never received. I called James at UAKC and he 100% took care of me! Offered competitive pricing and a quick smooth delivery! I am so glad I called James and would recommend him to anyone in the market for kitchen or home appliances! I'm so grateful, he saved my whole kitchen remodel!! read more

My husband and I had to replace a 20 year old Kitchen Aide microwave/oven combo. I checked on Next Door and heard great things about this store. We went and were helped by a very knowledgeable and patient salesman named Alex Mota. He helped us and worked within our budget to find the best replacement. He set ujp all of the paperwork for the pre-inspection and installation. He made what would have been a very stressful purchase as pleasant experience. I highly recommend this store as well as Alex. read more

Look at the owner's response. Sales rep is no longer here: yes, we know that because the manager who took over never submitted our order as promised and said he didn't know what happened. Universal is telling us that we cannot even trust what their own employees say: that is called fraudulent misrepresentation in legal parlance. So like I said, if you want to deal with this kind of nonsense and a team that tells you whatever you want to hear and takes your deposit and tells you, "oh you should read the fine print" instead of standing by what they tell you, go do business with them. For the credit issued, that is after weeks of back and forth and email documentation of what was owed to us and was a totally different order from the plumbing order. Igor only gave us credit because this would have gone to small claims court. Igor "offered" to then cancel our order and then delay us by even further. I obviously asked for compensation on our plumbing order, which was delayed and they said "no". Like I said, I wish I went to Ferguson instead because while they charge more, they have integrity and real customer service that does what they say. If you want untrustworthy reps and you need to watch your back constantly because you cannot trust what you are being told, then by all means, go with Igor and Universal. I mean, this guy is blaming us for giving his company a deposit and ordering plumbing early because of long lead times around supply chain issues and then now is saying we should have known we hadn't paid in full so we should know that the order, which their employees told us had been submitted, was not. read more

Amazing selection, and Gil was so helpful and knowledgeable, great experience. Then, our delivery team of Alexander, Jose, Widmar & Russland were fantastic-went above and beyond delivering our appliances down our narrow alley in the rain-can't thank them enough, great job! read more

There staff staff is very friendly and I bought a full set of kitchen appliances, mostly everything showed up on time and the installation went smooth. There were a few items that were delayed due to the manufacturer but the manufacturer threw in some additional accessories at no cost. read more

This place is amazing! Wow! A designers paradise. They certainly blow all other South Bay appliance centers out of the water. The showroom is exceptionally huge and beautiful with a full range of super high end to basic appliances. I was so impressed with the outstanding customer service provided by Diego. He was patient and kind and knows his stuff. I will reccomend this place and Diego to all of my freinds and neighbors. Their pricing is very fair and it is a one stop shop for all your home appliance needs. No need to go anywhere else, this place is exceptional :) read more

Great, fast service. George was able to help us over the weekend and got us taken care of very quickly and was super knowledgeable. Definitely recommend. read more

We purchased our Sub Zero refrigerator, Wolfe Range and Bosch dishwasher from Universal. We used their recommended installers. A few days after installation our Bosch dishwasher and Sub Zero refrigerator were not working properly. We reached out to universal for assistance (since they sold us the appliances) and they told us to contact the manufacturers for help. The appliances were installed on December 9, It is now February 18 and we are still waiting on a part to make the repair to our dishwasher. We asked for a replacement and were informed that warranties are only for repairs and replacements do not take place. It is unfortunate that Repairs were already necessary a few days after the installation. If we wanted appliances that needed repairs so soon we would have purchased refurbished items. Be mindful that customer support and accountability from a distributor are not a given and ask the questions regarding service, support before you make a purchase. read more

"If you're looking for a phenomenal Appliance shopping experience, look no further than James.R at universal appliance. I Meet him while he was getting a hair cut outside of work and having heard my conversation over with a friend at the barbers. James said I would love to help you on getting a really great deal with a cross comparison of makes and models with ensuring you get every question answered to help you make a decision based on what you only need and what benefits your washing and drying quality for your clothes. The customer service , communication , and price based on over all experience is a 9/10. I'm going to tell you this now to be aware of James knowledge. I was shocked on what he had stored in his head and warranty terms for the manufacture and what model speed queens are available. The Store atmosphere is warm and inviting, and the staff is friendly and attentive, making every visit a true pleasure. - it's truly a must-visit destination for any Appliance or kitchen lover." Please give Universal Appliance a chance for a quote and dont just go off of price. Base your decision on help , knowledge, communication, and long term help for when your appliances need service after the warranty expires. Do your product search online with well know websites and get info from a product specialist from the Manufacture. Thank you so much James.R Jeff.n read more

Michael the appliance installation manager was super helpful and answered all our installation questions! He is very knowledgeable and detail-oriented. He and his team are the consummate professionals. read more

The service was great and Paul was very knowledgeable on appliances! And Diego on faucets and sinks! read more

Universal Appliance and Kitchen Center - What great service we got at Universal ! We were so pleased with the selection in the showroom of Thermador appliances. Best prices too!! - Appliances Near Me - Torrance, California

My experience with Universal Appliance was exceptional from the time I ordered the product to the time of installation. They were right on schedule and kept me aware throughout the process. My experience couldn't have been better. My sales representative Movses was completely transparent on what my expectations were. He was on the job site from the beginning to the end. He made sure the installation went smoothly and made sure I was 100% satisfied before he. I would have given Movses and Universal a 10 if it was possible. read more

I've been looking to outfit my house with new appliances and have been looking for the right appliances for the past few months. I've been to the valley, Anaheim, Glendale etc and no one has been more helpful than Paul. From the moment I was on the phone with him he showed me kindness and an extensive knowledge base. Most of the other places around town have made me feel rushed, like I'm just another number but when I made my first visit into Universal Appliance I knew I was going to purchase something through Paul. Thank you for your patience Paul!! So excited for my new 48 inch French door Sub Zero!!! read more

Had a great experience working with Diego at UAKC with ordering appliances and plumbing fixtures. First and foremost, Diego was very responsive, honest with his recommendations, and showed me several options so that I could make informed choices. Their storeroom is large and impressive with a range of options, fitting different shoppers' budgets. I of course did my own research and compared products and prices with other nearby stores as well as online marketplaces, but Diego gave me the best prices. Coordinating delivery was easy; they were flexible with my schedule and arrived on the date/time period that they gave me. Excellent experience overall; I recommended UAKC to friends and family members who also purchased through them. read more

I was referred to James at universal because of his amazing customer service. All i can say is wow. Not only he is very honest and knowledgeable about all aspects of the appliances, he is also very patient and sweet in his encounters. He worked with me and all the issues I had with my construction and delivery time and installation. James is going to be my to go person from now on and I will always recommend him to my friends and family. read more

We are remodeling our kitchen and our builder referred us to Randy Acosta at Universal Appliance and Kitchen Center. I ordered a Thermidor built in stainless refrigerator and then changed to panel ready. No problem he was always responsive and this was a stress free all electronic transaction. I highly recommend them. Thank you Randy. read more

I needed a new microwave oven to replace my old GE that was worn out. I called Alex Mota who researched my old obsolete oven and found a new one that fit the cabinet. I ordered it from him, he shipped it to me and gave me the name of an installation company. They came out, removed the old one, installed the new one and it works perfectly. Alex knew how to find a replacement and did a great job! read more

We did a slight remodel to our home and bought LED bathroom mirrors (Electric Mirror), Toto toilets, and the most beautiful freestanding bathtub/faucet (Hydro System & Newport Brass) from this showroom! The service was superb and my sales person Fernando was always available by call/text with updates on ETA or to answer random questions I had. Not to mention he is very knowledgeable and even suggested I go with "skirtless" toilets for easy clean up. Once you go skirtless, you will never go back! At that point, I told him to recommend the rest of the products and I went with all his suggestions and I couldn't be happier with the end results :) read more

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Randy is beyond amazing! My parents purchased Signature Kitchen Suite appliances Randy was beyond patient with us and answered all our questions as well as helping us find an Elica hood that matched the appliances and fit like a glove. Universal Appliance Kitchen Center is the go to place they treat you like family, are honest and upfront. Thank You Randy and Universal Appliance center! read more

We were looking for quality bathroom faucets and found there selection and pricing to be very good. Sales person was polite and professional. Surprised to find they have been there for several years and this was the first time going there. They should advertise or use mailers since there store is great and pricing very good. Highly rrcommend read more

Paul K. at Universal Appliances is amazing. We are in the process of completing a full kitchen remodel and needed all major appliances. Paul was able to guide and educate my wife and I on the various brands and appliances to meet our needs and budget. He was very prompt in responding to our emails and sending new quotes as we changed our minds about certain items or wanted to see how changing an item would affect our total cost. I would recommend Paul to anyone looking for kitchen appliances. After completing our purchase with Paul we felt confident in the items we chose. read more

We were looking to replace wall oven, Went into store , very comfortable show room no pressure from anyone when we had a question , Deandre Davis came over and answered everything we could possibly ask, We will Not be able to replace Gas wall oven, we looked at Electric ovens. Deandre showed us different models, Brands when we finally chose a few to review , Deandre printed , 8 different models, and also checked warehouse to see what was available now. We took a week to think about it and on a Friday afternoon bought 2 Wolfs and they delivered it one week later!! Great Service, if you're looking go in everyone was nice in store, go see Deandre for the BEST SERVICE, We got Wonderful help I will recommend Universal to All my Family and Friends. First thing Baked was a Lemon pie. Thanks Deandre. read more

Paul at Universal is fantastic!!! We bought our fridge and dishwasher from him and he helped us choose the correct items, walked us through the warranties, helped us with delivery and installation services, and even provided a series of recommendations for other parts of our remodel. Great service and expertise + patience and humor = a winning combo. read more

Our experience working with Universal in Torrance was pretty bad. At the recommendation of our designer, we ordered fixtures for a kitchen and three bathrooms. It wasn't a small amount of money. Immediately, there was a delay in receiving our order. We didn't receive communication about delays. Then they tried to deliver on a Saturday to a vacant home (no advance notice of delivery). They then tried to charge us $$$ for not being home for the delivery. We find out our salesperson has left the company - no contact by his replacement. We finally received our order when our contactor drove to multiple Universal locations to pick up parts of the order. Now, everything is installed but our very pricey Newport Brass shower system is leaking. We've had multiple attempts to repair - but to no avail. I heard this particular shower system has been discontinued - likely because it's defective. I suggest you spend your money elsewhere. read more

I'm currently working with Carlos on compiling a list of items important for my home Reno. Carlos has been very easy to communicate with. I'll update this post as the progress continues. read more

For years the local "go to" for kitchen & bath appliances in the Torrance area has been Pacific Sales. At some point they were bought by Best Buy and little by little the service has gotten less personal and not as prompt or as friendly as it used to be. Not a problem! There's a new name in town and it is UNIVERSAL APPLIANCE on Hawthorne Ave. just north of Lomita. My contractor suggested I touch base with Carlos at Universal and I couldn't be more pleased with the service Carlos provided - including his quick responses to text messages! - and also that of Michelle who handled the paper work. Their prices were actually a bit less than those at Pacific Sales and substantially less than prices I saw for my long list of items when checking online at appliance/plumbing stores in Orange County. Whether you're planning a remodel or just need to replace an appliance or two, check out Universal in Torrance. read more

Our experience with Fernando Torres was nothing short of amazing. From start to finish he made the process of our bathroom remodel a breeze. His attention to detail was evident in our project. He kept us updated every step of the way and always made himself available to answer any questions we had. Carol and Joe read more

We purchased several plumbing fixtures from UAKC over 11 months back. Unfortunately an installation bracket related to a fixture broke. I called UAKC and spoke to Robert V. He was very polite and quickly understood the issue. He said he will take care of the problem and let me know. Within a couple days he informed me that he has ordered the part and it will be shipped to me. He gave me an ETA and the correct replacement part arrived within a day of ETA. I hope this business will keep providing good customer service and encourage staff like Robert to provide excellent after sale service. read more

I went to their grand opening. I was excited that there would be another alternative from WDC and Pacific Sales. The store is mice, but really doesn't cater to all clientele. Their products are on the higher end (at least in the bathroom section) so if you are looking for products within your budget this place may not be for you...it wasn't for me. It seems to cater more to the people who live on the hill. read more

I have done two remodels in my home and on both occasions, I had the pleasure of working with Robert Veloz. He is a wonderful person, as he is very knowledgeable and cares for the customer. His recommendations and insights were key to my remodels. Another great quality, I value in Robert is his level of diligence, as he ensures all the customer's needs are met and exceeded. He has definitely gone the extra mile to support me. Robert takes the time to explain things and works with the customer to find what is best. It has been a pleasure to meet and work with Robert. I look forward to working with him again and will continue to share with family and friends that he is an amazing and resourceful person. Thank you!! read more