I've been a mostly-Lowes customer for some time now since they have a 10% discount for veterans and their products and services have been good. They're also close by. When we need lumber, patio furniture, plants, etc, we don't shop much, we just go to Lowes and see what they have. Until now, that is. We needed a garage refrigerator and I figured out the best one is one particular GE model that everyone has at about the same price. So I ordered it from Lowes and it was delivered the next day in good condition. It works fine, so no complaints there. I did notice that my veterans discount didn't apply but the item was already discounted a little so I didn't think about it, not knowing if the discount applied to appliances or sale items. (spoiler--It used to but no longer does) A few days later, while looking for something else on Lowes website, I saw a banner showing my new refrigerator now on sale for $145 less! No problem, Lowes has a 30 day price drop policy--I even used it once a few years back when my new miter saw went on sale right after I bought it. So I contacted theme and the CSR said that 'they don't do that anymore'. Well, I said, that makes no sense--after all I have a 30 day return window, so I could (in theory--it is a refrigerator) simply return it and buy it again, right? Well no, they now have a 48 hour return policy on major appliances. You'd better plan on installing that new dishwasher immediately! It turns out they've greatly reduced their veterans discount policy as well. I have a My Lowes account, yet I never received any notifications of these recent changes. So anyway, I got my refrigerator and it works fine, so I can't say I've been ripped off. However, for $145 their management and policies have converted me from a "just go to Lowes" customer to a hardcore shopper again. So for any regular Lowes customers reading this review, check the fine print before you make any major purchases from Lowes as you might not be getting the same deal as you were getting before. read more

First of all, I had to walk around the store to find someone to help me. The person I located pretended to have knowledge about garage "shelves" instead of saying she didn't know. I picked out the shelf I wanted and asked for help to load the unassembled shelf in a cart. I waited but no one appeared. So I struggled to put the shelf in myself, paid for the item and asked the cashier to call someone to help me load the shelf into my truck. She did. No one appeared. A customer saw me waiting and loaded it on the truck for me. Lowes of Upland, customer service sucks! read more

This review is for buying a security door. A neighbor had one installed by Lowe's and recommended it. I spoke to Ian in the millworks dept and he explained the entire process. For $40 the independent contractor that does the work comes to check out the install. He makes sure the door will fit and makes recommendations for any thing else that maybe needed. The $40 will go towards the $169 install fee. If the door is not bought the $40 is not refunded. Sean the installer made several suggestions, A door sweep to seal the bottom door gap and a lever style door handle. The entire cost was a little less than $400 for the door, install, door sweep, door knobs, and an extension at the bottom of the door to cover the gap. Lowe's called me when they got the info about the door. I returned to Lowe's and picked out the door, sweep and door handles. The installer called in a few days to schedule the work. Sean came by at the appointed day. The install took about one and a half hours. Everything went well and looks excellent. Later I did notice the threshold sticks out and is not supported so it sags after the first time it was stepped on. I called and rework was done promptly as part of the labor warranty. Very happy with the Door and the workmanship. read more

I went to Lowe's to request a credit card from the store. to my surprise my request was denied. Surprised because I have FICO score of 800 plus. I have a job with the city as a Supervisor of the Architectural Unit, yet it seems like non of that mattered but my last name (Latino just in case you wonder). Way to go Lowe's you are now in my naughty list. Here I come Home Depot! read more

This is my favorite go to store, it's clean you can always find help without going through out the store. They greet you and ask if you need help if they walk by you and always have a smile on their face and give you eye contact. My mother's wheel chair lost a nut at the handle where someone pushing the chair hands go. I asked for help Mr. Castro and Mr Charlie helped me they couldn't find the same nut but found one that fit perfect and put it on for me. My mother that's 90 years young and me are so happy that there are employees go out of there way to help. My sale was less than $2 and they were wonderful !!! I commend Lowes for having such wonderful employees !! Thank you !! This store also has the best selection of plants too !! read more

I couldn't find the brand of charcoal I usually get here and there was no ne available to help in the "seasonal" department do the cashiers called Aaron from the garden department. He was AMAZING! Beyond top notch customer service! He went hunting for my item and even gave me a bag to cover my charcoal (the charcoal bag was dirty) so it didn't get charcoal all over my cars interior. Aaron thank you!! read more

Returned "Defective" Christmas lights today, was told they wouldn't honor after the 26th. I would understand if they were not defective, but these were. Totally surprised by Lowe's lack of integrity, absolutely stunned with Joes complete lack of customer service and standing behind a product they sold that is defective. I guess there's always Home Depot! read more

I thought I would give Lowes a third try at appliance delivery. They obviously don't care that the 3rd party vender makes little effort to correct their mistakes. When the confirmed delivery, we called to get a more specific time. They said we were not on the list. They offered to deliver within a 12 hour window. Since I live an hour away this wasn't workable. Lowes response was "well it's free delivery". Without the free delivery Home Depot is a better option. We ended up having to pick it up. Third time is a charm. Won't be buying appliances that need delivery from Lowes. There are at least consistent. read more

LAZY cashier, you know the one I mean, she is there in the morning, weekdays on the west most cash register. She always makes it abundantly clear customers are a bother and she doesn't want to be there. This morning she had to count 8 washers I was buying and compare the size in her little book, so much trouble. I would have offered to count them for her but considering her size I didn't want to start trouble. I will go to Home Depot next time so she can take a nap or whatever it is she wants to do. If you hate your job this much and view customers as a pain and bothersome why not quit? Do us all a huge favor, nobody wants a grumpy cashier who is fed up with customers and doesn't want to be there. read more

Needed $800 in lumber but the 2x4's I needed were stacked up and none on the floor where I could access them and then no forklift driver available, all at lunch. Store manager take note, if you want pro sales then manage your team read more

My husband & I purchased a BBQ and your Customer Service Supervisor Michael was very helpful and attentive to our concerns. Thank you Michael & Martin for listening to my feedback and taking such good care of us!! read more

Best kept secret. It's hidden away so its not as busy as The Home Depot on Mountain. Love that it's behind the Del Taco. I can get me a box saw and drill bits then get a fish burrito. That's awesome. read more

I came in today to get an estimate on having carpet installed in my home, to purchase a new sander and have some keys made. So, I was looking to spend a bit of money. I ended up doing none of these things. I waited at the keys counter for 15 minutes with the call signal going off and no one was able to help us. Many employees walked right past us, but everyone was to busy doing nothing. The same thing happened in the power tools department where I was trying to some info on an orbital sander. Oh well, I'll go spend my money elsewhere. read more

I was shopping for fire logs and saw they had an amazing price, put two in my cart and went to checkout. They rang up almost $10 more than what was on the shelf. I cancelled the sale and went to find an employee who could verify the price on the shelf. Savannah walked back with me and pointed out how what was on the shelf had been misplaced. With no hesitation she said she would honor the price for my two items. And she did it with a smile and apology. If she is not in charge she should be. read more

I usually shop hap home depot, but never seem to find what I am looking for and if I do it's usually over priced. I decided to go to Lowe's and everything we were looking for was much better priced. And the customer service here was definitely much better.. Marlin went out of his way to help us out, that isn't the first time he has done that. This guy is awesome! read more

I have been a regular customer in renting a carpet cleaner from this Lowe's. I was burn't once, after taking a machine home to clean my carpet the dam thing was filthy. Since then, I have to always look underneath to check the brushes were cleaned. So, I rented a machine last night and the lady helping me, beats me and get a machine down. She says, this was just returned, I checked it in. I look underneath, filthy, I showed her. So, she brings down the second machine, I checked to roller brush. It's clean. Then she has me initial a sheet of cleaning rental policies. I commented why bother if she had just taken in a dirty machine! I got home proceeded to set up my cleaning the carpet. I take the take the tanks to the bathtub, sure enough, their FILTHY ! I took pictures and yes I will be sharing them with the manager. very disgusted, CLozano read more

The Lowes website indicated that they carry pocket hole screws, but I couldn't find them. I asked for help from the employee who was ignoring me while sticking screws. She didn't know what a picket hole screw is, and spent about 10 seconds helping me look before going back to stocking. Fortunately the Lowes website told me the isle and bin for the pocket hole screws, which was about 10' from where the employee was busy stocking. read more

This is a summary of my last two visits to Lowes. First, I needed to buy a washer and dryer, and have them delivered. I walked around for a while, found a set that was suitable, and then spent 15 minutes waiting for someone to take my order. Finally got it done, and was told it would be about a week, and that someone would call me with the day and time window. A week later, no calls, no emails, no nothing. I called them, which is no small feat, finally getting someone on the phone who knew what they were doing. I relayed my experience, and cancelled the order. They made no attempt to even explain what happened, just, ok, it's cancelled. Went online to another retaler, and had my washer and dryer installed in three days. Next, I needed 400 sq feet of Pergo laminate flooring. Went to Lowes, picked out some flooring, and found a person to help me find it. O course, "we don't have that in stock" was the response. Then the guy couldn't figure out how to order it, so I picked a different style of flooring. Same result. Then the guy took my number, and said that when the flooring guy (there's only one?) came in in the afternoon, he would call me and fix everything.(No one ever called me.) I went to another retailer, and my flooring was delivered in a week. Lowes is fine for things that don't need an associate to help you with, but that's about it. read more

You better know what you need before you walk into this store. You can never find anyone to assist you. Customer service is none existent at this store. read more

I am awarding my first one-star Yelp review to Lowe's in Upland. I attempted to order a kitchen for home delivery through the Lowe's website. What I thought would be a very easy process became a 6-week ordeal ending in my cancellation of the purchase. After someone from the Upland Lowe's called to confirm my order and a delivery date was established, delivery of my product was delayed four times. Once, the delay was announced after the scheduled delivery date. When I called the store to try to get information, I was passed around from employee to employee...nobody seemed to be able to provide information about oven deliveries. The process of canceling the oven was also arduous. It seems that the Upland store and the main Lowe's ordering facility do not communicate well. I will not be purchasing another item for home delivery from Lowe's. I have also been displeased with in-store experiences at this location. It is very difficult to get the assistance of anyone. On multiple occasions, employees see me looking for help and they seem to walk away from me! The organization of the store is quite poor...garden irrigation products are in the strangest places and very hard to find. read more

I came here to pick up an online order today and man they are efficient! I was in and out within 10 minutes. I subtracted a star because the lady at the check out counter was a bit rude. I can't really penalize the whole store for one staffs shortcoming, but I will definitely shop here again read more

Hayley went above and beyond for me , phenomenal customer service and great attitude. She is very knowledgeable on the appliances and explained the differences . She was extremely patient regardless of the fact that she had to call numerous Lowe's to find the washer and dryer I wanted. She placed the order for me and all I can say is that I'm a very happy customer. Hayley thank you for the great customer service read more

We have been there several times getting moving boxes and a couple of times they have only had the self service lane open. Tonight there were two employees standing around just talking and laughing while we are trying to scan 16 big moving boxes of one size and a bunch of another size and the self serve does not have the option of scanning one box and then saying you have 16 of them. You have to scan and the wait for the skip bagging sign and push it before you can scan the next. Super frustrating and won't be going back there again. Home Depot is my new box supplier. read more

I just like hardware stores, and this location made it an even more pleasant experience. Now granted, I visited close to closing time, but I was able to find everything that I needed, the store was organized and clean, and the employees greeted me if they were free and asked if I needed help. Can't ask for much more than that. This looks like a relatively new store, and I liked it better than the Home Depot on Mountain. read more

I love this place everyone is friendly and helpful when I go its never packed and there is always plenty of parking.

This is a horrible store! I went there tonight to look for flooring and there were more employees than there were customers. I heard some employees in the next aisle talking to each other using profanity and then they just walked right by me and didn't offer to help. When I did ask for some help they told me I had to go all the way to the front desk and ask for someone from customer service. They would not help me with the purchase that I was thinking about making or did they offered to help in anyway... One person did finally help me but he was so arrogant and seem like I was just wasting his time. Show me the most expensive products, and didn't really seem like he wanted to be there at all. I wouldn't buy anything from the store if you paid me too. Went to Home Depot where they are always nice and helpful to me and bought all the products that I needed read more

Props for Marlin in the plumbing dept. This guy knows his stuff!!! He took time out and explained our project in detail! He was awesome.

It used to be there was never a wait when checking out through the garden department. However in recent months it feels like most people have figured this out and now the registers there are always understaffed and the lines are at least 3 deep. Even people not buying from the gardening department are checking out through there because all they have inside are the self checkout stands. Frustrated that Lowes management can't put a little more effort into their cashiers and customer experience. read more

I'm not a contractor, so I'm not very knowledgeable with what I may need. The people working here are why I choose Lowe's over Home Depot (yes I know HD is cheaper), but when I get someone like Aaron in customer service....that's why! I had just experienced a nightmare with the Lowe's in Ontario the week before when I bought a refrigerator and a new kitchen faucet. The refrigerator didn't work and the faucet was missing parts and was I given the brush off from Asst. Manager Jesus and then by the store manager. The one and only bright star was my salesman Eddie, who tried everything he could to make things right. How Jesus is in management and not Eddie is a reflection of those in charge. The worst element was DSI transportation...no calls, broken truck, lies about how long they waited. This independent company is a cluster.... Now back to my Upland store and Aaron, another superstar. I was returning the faucet that was sealed and strapped when I purchased it, but was missing parts. Now I had hired my friendly handyman to install it for me but when he discovered missing parts, I ran it over here to quickly exchange it. Now since I'm paying for his time and had a terrible new opinion of Lowe's, I wasn't very happy. Aaron immediately made me ok with his incredible friendly attitude. He took it upon himself to take me back to plumbing, got one the specialist and stayed in the conversation about what would be the best one for my kitchen. Just yesterday my wife and I were there in the garden section and I noticed Aaron helping a customer with the same dedication that he gave me! Many thanks to Eddie and Aaron! read more

This Lowe's is a hidden gem. Super close to my house and fulfills all my home improvement needs. The workers don't really bother you in here, but when I've asked for help, they are friendly and know where everything is. The self check out is a bonus here too. read more

I bought 4 appliances from Lowe's in Upland. Carlos helped us out and he went above and beyond to get us what we wanted for a great price. He was also super knowledgable about the products and everything else Lowe's had to offer. We also bought the warranty. If you're in the market for appliances, they have a great selection and Carlos knows his stuff. read more

This has been one of my favorite local stores but not after today! Let's just sat say "three strikes and your out"!

Ordered an oven from their website and they charged my credit card but never received the item! Called the store and they said they had no record of it. They said they would look into it several times and never got back to me. Highway robbery!!!! read more

I'm giving 2 stars because the other times I've come here they have had what I needed. However, this store has gotten worse. I waited 30 minutes in the garden section for someone to help me. I got 3 employees who couldn't answer my question. Why are you working with products you know nothing about? When one of their employees went to get a 4th person to help me, I gave up and left. Sorry but ill take my business elsewhere. read more

I never have had very good luck with lowes. Horrible customer service with this store in particular. Shop at Home Depot instead.

Easy place to shop, quick and painless, no long lines, that was easy.

Three stars is only because the employees have always been nice and helpful (when you can find them) The biggest problem Lowes has is they don't have the most knowledgable employees about the areas they work, esp if your a professional in that field. Sometimes takes 20 mins or more to get assistance. read more

I am completely tired of this place customer service is the poorest I've ever seen while I was in there someone was waiting for help in the spray cans and 410 minutes the recording kept asking for help I went to buy an umbrella and the one I found that was the color I wanted didn't have a tag on it and I didn't notice that until I got up to the front counter and the check her was going to have me go back and get one with the tag or get the stew number for him this place sucks and its not just this one in upland its every Lowes I've ever been in to know wonder there's never anybody in there... read more

Made an order that was supposed to be ready for pick up two days later and when it didn't arrived I was told it would be there a week later. A week later it still wasn't there but this time was "guaranteed" it to be ready for pick up two more days later for this time it wasn't coming from the vendor but from another store. As polite as the service was each employee had a different reason for it not being there and of course added a longer wait. After the wait I requested my money back. Love Lowe's but this particular one was terrible with orders. read more

The worst customer service I am sorry for the few good people that work at this store but Wow I'm a 5' woman and I needed some 2x4's and I was having some trouble with the cart you use for lumber so anyway tell me not 1 not 2 but literally 3 male employees pass me right up as I was struggling to get the wood in which I did do my damn self oh I forgot one man did stop to tell me I was probably getting the wrong type of wood and what I was looking for he was right so he pointed to where it was and walked off! Ok I'm still in my heels and dress clothes from work Yes I work in construction office so I won't continue to go on about the rest of my shopping trip but it was so unbelievable how everyone was so lazy and last but not least I was offered no help out with the $200 of wood I just bought but regardless I was able to fit it in my vehicle by myself as a couple employees looked at me but after this I'm sticking with Home Depot at least they help even if they don't want to so Lowe's you should definitely get some csr training to your employees read more