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    Lowe's Home Improvement

    2.5 (266 reviews)
    Open 6:00 am - 10:00 pm

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    Went in looking to buy a drill, found one priced at $179 when I got to the counter to pay, she asked if I wanted extended warranty and I declined then she said $257. When I told her the drill was $179 she said she has to go by what's scanned. Manager came and confirmed it was the wrong sticker on the display. I asked if he would sell me the drill at that price and he declined. At least at Home Depot and individual cashier can give a $50 discount without a manager. Lowe's was having no part of that and that is why I will never go there again

    Gina M.

    I stopped by Lowe's in Upland to pick up bubble wrap to store my Christmas decorations. It took a little time to find the right area and someone to help, but the associate I spoke with was helpful and pointed me to where I could find what I needed. I was able to find exactly what I was looking for and purchased two rolls, though I did feel the price was a bit high. I used the self-checkout, which was open and easy to use. The associate there was friendly, and checkout went smoothly. Overall, it was a good experience, and I would return to this location.

    3/25/24 To rent vs to own? Pool pump
    Jennifer W.

    3/25/24 Hubby has a new project he's working on and I'm a bit skeptical but I will go along with it....as long as it doesn't turn into a disaster...LOL. He's been doing his research and we've discussed the pros & cons of having our pool care done by professionals vs on our own. So we're at Lowe's looking for a sump pump to drain the pool (to start anew). Thankfully we found an employee to inquire where to find the pumps. Done. Now we'll see how this all goes down.... 4/10/24 So Hubby has been draining the pool a little bit at a time coz it's time consuming & it's loud enough to bother some neighbors. Now we're looking for a more effective garden hose coz the one we had were not as effective. One had a hole so it leaked (our old one). So Hubby had to buy another one but that wasn't as sturdy. The pressure of the pump would compress it & would only duck a little bit at a time. Went to Harbor Freight but we thought Lowe's would have more or better hoses...wrong. Now we're headed back to Harbor Freight. This has become a mission.

    Needed new front and back door lock and dead bolt set of 2 for my home
    Raymond G.

    I have been in and out of this store so many times to look at prices and things needed for the home or to repair it. I like going here because it's easier to find a worker to get some help, unlike another store that has orange color. I was in a decent rush to find my item I needed to get yesterday. I can't remember the guys name, but he was very helpful and thorough when he led me to the door lock and dead bolt set of two I purchased as well as he also gave me some comparison knowledge of similar or upgraded products. Kudos to that guy for knowing product location and information. I got up to the scan it yourself check out, scanned, paid with card, and was out the door all within five minutes! If you know me, I hate being in any store whether for home repair or grocery shopping at that. Perfect visit! I will be back here in the near future for sure!!!

    Holy crap!! Avoid this Lowe's at all costs. The customer service is atrocious!! I placed an order for 12 cases of tile. The in store display says "7 days or less". The online estimate was for 5 days. 5 days came and no update. I called the store and was told they don't know where it was then was told that the tile was going to arrive almost a week later. I asked to talk to a manager because that was totally unacceptable. The female manager picks up the phone and is immediately hostile towards me. I explain what's going on and she essentially shrugs it off and goes "well it's estimated and it said that". I ask then why is your online site and in store advertisement for 7 days or less. No where on the sign does it say "estimate". She has ZERO interest in attempting to apologize for this and goes as far to say well it's corporate's fault the sign says that. I explain that I have a job to do and was relying on those tiles and she then says "we why would you have planned work if you don't have the product". Um because the product should have been here by now! She then said "well it's coming Tuesday so what else do you want?". She said she'll transfer me to corporate because I bought the tile online it it's just an estimated delivery (refusing to acknowledge that the signs says 7 days or less) and I asked for her name she ignored me then transferred me. For a company that relies on contractor business they certainly seem to hate their patrons. From the website to the store this whole process has been a horror show. Wish I had that terrible manager's name so I can put it here but I guess when you're that bad at your job you don't want people to be able to identify you.

    The patio set I bought with the help of yosoon

    I had great help from a wonderful employee here !! Yosoon I probably didn't spell his name correctly, but I bought patio furniture and he was super helpful by helping with the measurements! Great person to talk too even lugged it out and put in my car ! Very very generous person!

    11/07/21
    Jasmine A.

    Visited on Sunday, 11/07/21. This place is similar to Home Depot however I personally think that the Home Depot is more popular + has much more varieties on things you need for your home. Clean place and not too crowdy. They are currently selling Christmas stuff too.

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    5 years ago

    The Lowe's in Rancho Cucamonga came through for me. Way better customer service there!!!

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    5 years ago

    Worst customer service ever employees have no idea about products never have a cashier self check out only will never go back

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    Page 3 of 7

    Ask the Community - Lowe's Home Improvement

    Do you sell window drapes?

    Looking on line, it appears yes they do! I also verified with a friend who works there that in fact they do sell drapes!

    Don’t See Your Question? Ask Away!

    Review Highlights - Lowe's Home Improvement

    Ray who is a war veteran helped me cut my lumber in the wood cutting department and was super helpful.

    Mentioned in 4 reviews

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    San Dimas Ace Hardware

    San Dimas Ace Hardware

    4.9
    (111 reviews)
    7.3 mi
    $$

    Ace Hardware is the place to go when your mind is creating. You know what you need for the project…read morebut you just not putting it together. When I got there I told the lady in the front what I was looking for, she directed me to the aile, told me someone will come help me. Someone did. He was a big help. He also let me know that I can return what I didn't use. The country atmosphere of the store is really comfortable. Thanks

    Deeply disappointed during my last visit. I always try to give my business to Ace instead of the…read morebig stores, as I like supporting my local small businesses. I have always received good customer service, knowledgeable help. Sadly, today was not just lack of customer service, but when I attempted to ask an employee one simple question, I was ignored and the other employee said "he was busy with corporate!" There was another employee I attempted to ask for help, but he completely ignored me. There was another customer who also was trying to get help, but apparently he too was ignored because he raised his hands in the air and said, "I guess nobody can help!" I ended up picking up my items, and took back what I brought in to repair, and will need to get them done elsewhere, sadly. I realize, you can't get helped right away all of the time, and that is not my complain, but rather those who couldn't at least say "I'm sorry, we Will be with you in a moment " or just acknowledge my existence and not tell me "corporate" is more important!

    Photos
    Benjamin Moore paint
    Benjamin Moore paint
    "A real hardware store." No lies detected there
    "A real hardware store." No lies detected there
    Homemade local jam!

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    Homemade local jam!
    Ace Hardware

    Ace Hardware

    3.1
    (128 reviews)
    9.6 mi
    $$

    Been going to this store Many years. Never big expensive…read moreitems. Just things I need. Always have received very good help I have zero complaints Don't understand these post. I am polite. They are polite When they don't know location of an item. They ask other associates to help me Actually love going there

    I want to share a very disappointing experience at your Diamond Bar, CA location especially in…read morelight of your slogan, "Ace is the place with the helpful hardware folks." Unfortunately, that was not at all reflected during my visit. I was looking for gutter clips to hang string lights. Your website indicated that the item was available for pickup within 15 minutes at this location. Based on that, I chose to go directly to the store instead of placing an online order. When I asked for assistance, the employees told me they "could not even begin to know where to find it" because the item was buried in the back as a seasonal product. This was already frustrating given that your website clearly showed the item as readily available. I asked if placing an online order for pickup would prompt them to retrieve the item. I was surprised when they told me they would not fulfill it and would simply cancel the order instead. This experience was not only unhelpful but also discouraging. It felt like there was no willingness to assist or find a solution. Additionally, while these gutter clips may be categorized as seasonal, they are commonly used year-round for backyard string light not just for holiday décor. I left the store feeling frustrated and let down. I expected a much higher level of customer service, especially from a brand that emphasizes helpfulness so strongly. At least they had pie.

    Photos
    Snazzy new driver side visor- Successfully installed with vital assists from JEFF & BRIANNA at Ace Hardware!
    Snazzy new driver side visor- Successfully installed with vital assists from JEFF & BRIANNA at Ace Hardware!
    The pie company pies
    The pie company pies
    Excellent paint department

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    Excellent paint department

    Lowe's Home Improvement - homedecor - Updated June 2026

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