Came in to pick up a window. Always like going to Lowe's over HD. It's usually not as crowded and always easier to find help if needed. If you're between this Lowe's and the Rancho Lowe's, I would suggest this location. Its cleaner and the employees seem to be more helpful. read more

Lowe's Home Improvement - Home Decor Near Me - Upland, California

Went to this store for kitchen floor mats. We ask to women employees where we could find them. They both told us they didn't know. They then walked away. Very rude. Rudy in plumbing walked by and showed us exactly where they were at. Showed us the different styles. Rudy was very professional and very friendly. He went out of his way to help us. Thank you Rudy! read more

45 minutes and still no service at the paint section... After notifying the staff several times but still no help. Next time maybe Home Depot may be faster read more

They mark they're items wrong and won't honor that, and if you go to customer service chances are they're gonna know even less then you would know, only seems to be the customer service department and the cashiers never had a problem with anyone on the floor read more

I would like to commend Ms Gina,Jaelyn and Cole for being helpful, knowledgeable and very understanding about our concern from lowe's San Dimas. We are frustrated regarding customer service from San Dimas location that we need to cancel the whole purchase because they don't know what to do about certain return that we cancel the whole transaction but the upland employees are very approachable especially Ms Gina. read more

Apparently corporate has lost sight of customer service because they only assemble things/BBQs on Saturdays. This was quite recent I'm told, about 2-3 weeks ago. We paid nearly $300 for a BBQ but were told by the salesman that it would be assembled on Saturday. Then at checkout we were told it would be ready today, Tuesday. Of course we went to it but it was ready and won't be til Saturday. Despite being told we couldn't have the floor model, it was now offered to us-but my wife said NO! Only a brand new one. Staff were very nice, even apologetic, but corporate ruined the day. I'll go to Home Depot before returning here. read more

Be careful with the apply for the credit card and get a discount scam. Once it's approved they will blame that the system is down to not get you your discount. Not just me but other that happen to. And will say the same thing that the airport near by is messing up the system. After they will tell you that there nothing they can't do and not even honor the discount they promise. read more

I saw this parking stall and I love it. I cannot say enough about how this makes me feel. God Bless our service men and woman and Lowe's. read more

Lowe's Home Improvement - I saw this parking stall and I love it. I cannot say enough about how this makes me feel. God Bless our service men and woman and Lowe's. - Home Decor Near Me - Upland, California

My planning was not planed so well. I needed an Outdoor Patio Heater for a party. I went in and saw one that I like but it wasn't assemble. Tom was a life saver. He said he couldn't promised to have one assemble by the next day. He said he has one on display that he could sell. Guess what I purchased it. He loaded on the truck for me. I had knee surgery and was unable to help. Tom said no problem. Once again thanks Tom... Money can go anywhere and business stays where it's appreciate. Guess where I'm spending my money? read more

Now I am just speaking on my experience in the appliance department, specifically salesperson Karisma Cain. She was very helpful, informative and very polite. If you happen to choose Lowes for your appliance needs in Upland, ask for her. read more

Went here s couple of weeks ago to pick up paint for a dresser (after going to Home Depot and receiving the poor customer service as usual). I had no idea what I was doing I literally was looking for paint in the can that said gray. The sales woman in the paint department could obviously see I was clueless and was amazingly helpful and patient with my lack of knowledge. She assisted me with getting all the paint & supplies I needed also with recommendations on how to proceed. Never painted a wall or piece of furniture and my dressers came out great. I will now continue to drive the extra distance and come to Lowe's and no where else. I also am in love with their plants and garden section. read more

I appreciate the changes they have made for Covid 19 such as having sanitation table with sanitizers and wipes as soon as you enter and markers on the floor for 6 feet apart as you wait in line. Overall the app place is kept neat and organized and has what you need for various projects. I was not impressed with customer service. I went to paint department and selected a color. I saw a woman behind the counter and kind of hung around waiting to be served. I kept a couple feet distance and stood on the marker where it said to wait, wasnt sure if that was where I was supposed to tell her my selection but she did not make eye contact with me or say she would get to me. After lingering around I wasn't acknowledged so thought okay maybe these aren't the people who assist with my needs so noticed there was a special kiosk to drop off orders so i walked a couple steps to the kiosk and still was not acknowledged, no eye contact, no hello. I pressed the service button and that is when the woman came over to me. She was pissed! She came rushing over and was like "Why did you have to press the button!?". I thought she was being sarcastic and joking, maybe the button is annoying so I laughed it off and said oh im sorry, my bad. Then she went on a rant on how people are rude and have no patience these days. Directly to my face! Im sorry Sandi, had you acknowledged me and said hey I'll be with you in a minute that would have been nice. I literally moved into the area and this was my first trip to the hardware store. I was shocked at how she treated me and put me on blast when I was quiet and politely was looking for assistance but no one even looked up or said anything to me even though I waited. I left feeling intimidated like she was only concerned she was going to get in trouble because I pushed the button and that made her look bad in front of her supervisors but she didnt really care about attending to her customer otherwise. read more

If you need anything from this Lowe's forget it. They have NO idea what they have in stock and they will hang up on you. I don't appreciate being hung up on do better Lowe's. You lost me as a customer. read more

One in lighting (Larry) I ask him to put his mask on over his lip and nose. He started mumbling and grumbling and said "Anything for sale" I am 73 and want to feel safe at your store Larry did the opposite I will stay away from your store from now on! It only takes one rotten apple in a barrel to ruin them all read more

I have a service dog. She is a medical alert dog. Very important for me to have her with me at all times. There have been multiple times that I have been here and there has been very aggressive dogs in the store. My dog has almost been bitten twice. As I understand non service dogs are not allowed in the store.. Lowe's I know you can do better to protect a dog that is needed for the health of your customers... read more

DO NOT BUY APPLIANCES FEOM THIS STORE I ordered a new fridge on 5/9, expected delivery on 5/26 but it was pushed back to 6/19. I understood things are somewhat messed up with Corona and all. I spent yesterday 5/18 getting prepared for my delivery today between 10:30-2:30. I sit here waiting until 4:00 (giving them extra time for traffic etc) I begin calling the trucking company that does try the deliveries they informed me that all the Lowe's deliveries for today were cancelled, and she didn't know why babe transferred me to the upland Lowe's. I spent another 33 minutes in the hell of automated customer service. Finally I just hung up after not speaking to a single person. I tried the store direct and no answer there either. I tried corporate but they are closed. I am so beyond frustrated. Do yourself a favor and shop Home Depot read more

Went to get a product and it was the last one the box was dirty and damaged and I really didn't want to go anywhere else and I got home opened the box and the product was used with the liquid bug solution and there was already bugs inside I'm guessing it was returned but the worker did not pull it out and check so I just cleaned it up and used it !! So next time I'm most definitely opening it at the store if it's a damaged box ‍ read more

I live in the neighborhood of this Upland location, and have gone here for home supplies throughout the years. Usually, I've had no major concerns. Recently, I decided to purchase a washer and dryer from this store. After going online to choose the appliances, the process was easy. Unfortunately, to-date, I've still not received my appliances. The total purchase was $1600, made in early December. I've spoken with their customer service/appliance department several times. Each time I've been told the items are on back-order. I've had to chase down delivery status each time. I called today, one last time, to see what was going on. The appliance representative informed me the item is still delayed until beginning to mid-February. I informed her I wanted to cancel my order due to this long delay and Lowe's has had my payment since early December. After being put on hold to be transferred to customer service, my call was disconnected. I'm a patient consumer and very loyal to brands and businesses based in Upland, but this is terrible service anyway you look at it. It appears Home Depot will have any future business from my household. read more

The Lowe's in Rancho Cucamonga came through for me. Way better customer service there!!!

I ordered a new shower door. The man who took my deposit for measuring as well as the woman who wrote up the order and final bill were pleasant and helpful. However after Lowe's received my money it was next to impossible to get any information from them. I had to call 3 times just to find out it was still on order and was expected by the 15th- On the 18th I called again- the woman was helpful-but no information was available- she said she would have someone follow up with my on the 22nd- NEVER heard back- Finally heard from the installer today the 24. The customer service is HORRIBLE. I do not recommend buying ANYTHING that needs installation. LOWES is no help at all. Fingers crossed the installers are better than Lowes! read more

I had a great experience here. Ray who is a war veteran helped me cut my lumber in the wood cutting department and was super helpful. When I got to the check out line Susan helped ring me up and was very sweet and friendly. Overall it was a great customer experience and I would that they have great customer service all the way around. Enjoy!! MLA read more

If I could give them negative stars I would but apparently I have to give them a star to post Worst store ever we bought a refrigerator for my daughter for a house warming gift on 6-6-21 they took our money they set up delivery for 6-8-21 never delivered it it took is 2-3 hrs to find out it was never even scheduled for delivery then they supposedly scheduled it to be delivered today 6-10-21 and guess what nothing been on the phone since 4:45pm trying to get information and all we are getting is the run around no one in this store has any idea what they are doing I will never come to this store again I'm sure this is the reason the have a low rating. I should've walked out the moment the customer in front of me was complaining about them Messing up on his order.. They took my money but can't give me any information about the refrigerator all they need to do is deliver what I paid for.. read more

I don't know much about the service indoors but I love the garden section of Lowe's. Thanks to the house I now have a great place I can use my green thumb and I have picked up most of my plants at Lowe's... and not just the regular garden section... but the DISCOUNTED area. On most weekends, early Sat or Sun morning I have gotten great deals on trees, flower bushes and indoor plants. All for $5 or less. Don't get me wrong... these plants/trees do need extra TLC but for the price you can't beat it. I found the following: Bartlett Pear Tree Nectarine 3 Hanging plants for less than $4 Hibiscus Buganvilias read more

Lowe's Home Improvement - Hello! - Home Decor Near Me - Upland, California

If I was to rate this store on Fri,Sat or even up to Sun afternoon, it would have been a zero. BUT, I was able to meet Savanah who took over and made everything work out. Really, it wasn't Lowes as much as it was the contracting company they hire to deliver. I have to give Lowes a low rating because they haven't found someone else to contract with and would rather lose customers or make their employees have to work way harder to keep them, when all Lowes needs to do is contract with worthy contractors. DSI Logistics is the worst. Just read their BBB reviews. We bought a refrigeratorin the beginning of Nov. They give a 12hr window then no-showed on Fri. I waiting on hold for over an hour for someone to answer. They said they would deliver Sat, they didn't pick up the fridge from Lowes on Sat so I had to wait until Sun. Then after confirming they were for sure coming on Sun, waited 4 more hours and called for an eta to find out they canceled. This all happened the week before Thanksgiving. So ya, I probably will not order from Lowes unless they change their sub-contracting company. So they get a 0 rating. Savanah gets 5 stars, so I'm meeting in the middle and giving a 2.5. read more

Lowe's Home Improvement - I probably could have hung up and waited for a call back but I don't trust the auto call back services. - Home Decor Near Me - Upland, California

Horrible customer service! Ordered a shed and it was scheduled to be delivered on the 21st of February between 8am and 12pm. They called and moved the delivery time to 12pm-4pm. I got a call at 1:45 and was told the truck would be here shortly. Never arrived. The online portal showed it being rescheduled for the 22nd between 8am-11am. Never arrived. Called the store manager and he told me that it was impossible for any of that to have happened since the shed never arrived at the store. He said he would call the vendor and call me "right back". Never heard from him. Is this how you treat your customers? New date is scheduled for March 9th. Glad I missed two days of work for nothing! read more

This Lowes is a joke when it comes to customer service. If you can get someone on the phone you've made a monumental achievement. All you get is automated BS and departments that don't answer the phone. The depot at least still answers the phone to speak with someone live. read more

Went to Lowes Upland yesterday (the one on Foothill near Cable airport) with my daughter to pick up patio furniture. Went to customer service as we had waited almost 20 minutes for someone to help us. The woman in customer service (Younger woman, I think her name was Mia) was absolutely horrible. She was talking to another employee and was annoyed that I had asked for assistance. Complete, instant attitude! I had asked if she could see if a lounge chair was in stock or if she could help find someone that could assist. She looked away, mumbled something into the store speaker system then continued to talk to the other employee. She continued to look away from us and talk with the employee. Clearly upset that she had to actually work for a few minutes and help someone. I asked if the lounge chair was in stock and she snapped back, pointed to another employee and said he would help me. Then quickly turned away and started talking again. Customer Service? More like Customer Disservice! There is NEVER an excuse for attitude or being rude. I am posting this as Lowes Upland needs to know. I will now shop at Home Depot (which is closer) and pay more, as Lowes Upland must not care enough to hire the right type of people for customer service. I have never seen a more rude and useless customer service rep anywhere. read more

I completely commend the store manager for his ability to fully staff the store this holiday weekend. There were helpful store associates everywhere asking if anyone needed help AND they gave them the right responses -- they didn't just make up an answer or random guess like they do at too many hardware stores. I was very impressed with the quality of service, the fully stocked shelves of inventory AND a speedy checkout several times today. I have always thought this store to be a step above others but what I experienced in that store this weekend compelled me to take the time and share this review. That says a lot considering I'm in the middle of moving an entire store over the weekend. Thank you for making my life a little easier today. read more

Worst company ever I have tried to do two projects here and every time I've been let down. Nothing comes in when promised they take no responsibility and push it all on either the customer or their "vendor". I tired to call in and get answers no one answers the phone. I can in person the "manager" ( I don't even think he was one) just fed me bs about well it's out of our hands. I ask why no called me to tell me it wasn't going to be delivered on the promised date. I was told it's not his problem. This store sucks so bad do not shop her Home Depot has better service and I hate shopping there read more

Don't bother pressing the button for assistance , store wasn't even busy and it took them forever to come help me . Someone came to turn off the button and tell me someone was coming and I pressed it again and waited even longer. Pointless and annoying read more

This is for TONY AND JOSH ...so if I go to Lowe's and Tony or josh helps u ...then you definitely are in good hands !! So long story short I ran to Lowe's tryn to figure out what to do because one of my amazing children smashed the stair gate so basically made a big ass hole and legit js moved in 2 weeks ago and my children managed to destroy it already bt ya long story short went with my dad and I had no clue what to get and josh and Tony both helped us out walking us to different aisles to make sure they got us the right stuff we may need and it worked like a charm ...hands down such amazing customer service....not once did I feel like they were trying to pass me off and say it's not their dept or whatever ...bt I always seem catch someone at Home Depot they hates their job Cz they always passing me off to someone else or always "calling" someone for me legit Tony and Josh helped right away will go to Lowe's more often than Home Depot read more

After a year boycotting Lowes in Upland, thought I would give them another try. Unbelievable poor customer service, could not even reach the manager... I was not surprised! Last year I wrote their CEO explaining why I was giving them my Lowes card back, with a promise to stop doing any business with them again due to poor service and rude employees. Ok so I tried them against my better judgment one more time this week. They totally flunked again! Same bad experience, so I gave Home Depot the 4100.00 tile order. The way Lowes does business is deplorable, surprised they are still in business! Home Depot takes professional interest in their customers with smiles, accommodations, and real customer service....something I will never experience at Lowes. read more

Worst customer service ever employees have no idea about products never have a cashier self check out only will never go back

The Customer Service is lovely. I love how everything is operable in respects to Covid 19. They even have sanitizing stations and masks for customers. ‍ read more

We keep trying to shop at Lowes in Upland, and keep having bad experiences. Today's experience is our last, as we will not come here again. We ordered multiple items online, and requested curbside pickup. We had to rent a truck at a different location to pick it up, because Lowes didn't have their rental truck available (and renting the truck was a lot cheaper than home delivery). We were notified that the order was ready, but that they couldn't fulfill the entire order so had sent it off to another Lowes, the one in Rancho Cucamonga, where we would have to go pick up part of the order (after getting most of the order from the Upland store). We were not consulted about whether or not we wanted to drive further, to another store, to pick up various parts of our order. We decided to not fight it, though - we rented our truck (at Home Depot!), drove to Upland Lowes and parked in the curbside pickup area. Then we called - and called - no one ever answered the phone for curbside pickup. So I went inside the store and had to wait 15 minutes in line at Customer Service before I could ask for help. I was told that THERE WAS NO CURBSIDE PICKUP AT THIS TIME - and that there were signs saying so. I was parked in Space #4 (out of 6 spaces) and there were no signs anywhere that we could see saying that (although later we saw that there were signs on the other 3 parking spaces, opposite the one we were in). The purpose of curbside pickup is to reduce exposure, and to also get help loading heavy purchases into our truck. Instead, we had to go into the store and wait for them to go get it, and then we had to roll it out and load it into the truck itself. All of this took at least a half hour, which means we had to pay more rental on our rental truck since it took so long. Plus, the two people we spoke with at Customer Service (did not get names) never apologized for the inconvenience, and were not friendly. Then we drove to the other Lowes and had very fast and friendly curbside pickup - so it's not all Lowes stores, just the Upland store. Once we got home, we realized the Upland store gave us an incorrect part. So we called and found out someone in the store had pulled the incorrect size wall panel, and oddly not charged us for it. So we received a free piece of wall panel in the wrong size, but because we had to rent a truck to pick up the order, and we still need a large piece of wall panel, I guess we will need to rent a truck again to get it. We had received notification that it was ready for pickup, so it was definitely their mistake. When we called about it, Lowes should have said they would deliver it to us due to the error being theirs, but of course, THEY DID NOT OFFER. So we cancelled the order and will have to figure out what to do. We will not be going back to Lowes in Upland. read more

This Lowes has terrible customer service. They promote curbside pickup but don't offer it. I called to followup on my order after weeks of waiting and the associate hung up on me. Then when it was actually ready weeks later, they never answered the curbside number and I had to go in the store (which defeats the purpose of curbside) and then proceeded to wait even longer. read more

Do NOT buy carpet from Lowe's! I hired the professionals to measure and install carpet for my home, not a small project! They installed last week and left me with lots of remnants as expected along with a full 12x7 carpet! That's $232 of wasted carpet that I didn't need that they over measured for! I get there will be extra carpet but this is NOT acceptable! Lowe's does nothing- call the installers- installers say call the store- installers, which is Keller Interiors- don't use them either! Says to call the local office- they don't answer the phone, return calls or emails! No one will take responsibility and I am expected to just be ok with wasting $232! DO NOT BUY CARPET FROM LOWE's- you will be sorry! read more

Just wanted to give a big thumbs up on the great customer service I get at Lowe's in the paint department. Melissa is knowledgeable and very helpful. She has assisted me several times. Thank you read more

I come here because the customer service at home depot is not good but not after today. The only help I received was from Kyle who helps load items in your vehicle. I wanted to purchase some outdoor furniture but the service and explanation was horrible. It was as if I was bothering everyone and take into consideration I had to track everyone down. I can't remember the guy's name in seasonal but he was an older gentleman with an accent and I would avoid service from him. Then after speaking with one of the supervisors for details on inventory I understand why service was $hitty, speed of the team speed of the leader, I guess customer service is not priority at this location any more, it's all about filling a position with a warm body, that's sad because I liked this place. read more

I get a shower door and item number that my client went into store and identified. I in turn, went into store to confirm, they had that item, along with the second choice item. I then returned to the job, and informed client I'd be making purchase over the phone since there was more work to do before we could install door. After 7 attempts, two confirmations that item was available, and three suggestions to call the pro desk that never answered, I was finally able to order my door, pay for it, and arrange for my worker to pick up in the morning. After about two hours, I received my confirmation that my item was ordered and paid for. And that it could be picked up in Ontario, even though, it was confirmed three different times that the item was in Upland. After attempting to speak to a live person online, that person informed me that, although they were a live person, they had no access to, or were not in a position to assist with any order information, that I should call back in the morning. In total, it was about an hour and 15 minute ordeal for me, and have yet to pick up shower door in the morning, in Ontario, as I'm on my way to my Upland job, from Los Angeles which happens to be about four blocks away from the Lowes where I made my order. There was never a time where I felt that the person I spoke to on the other side of the phone, understood what I was trying to do. Purchase a door, I knew they had in stock, that was confirmed by three other employees they had it, but there remained, consistent confusion with my purchase. I guess it stands to reason that Lowes, like every other "Big Box Store" is so big that my 34 year construction business, and purchases from their store have not spent enough money that it would have an employee handle a call respectfully, with common sense, and not put me on hold 6 different times, just to have the phone hang up on me. Some stores are just too big to be concerned with tactfulness and delivery. Professionalism. And common courtesy. Home Depot has its faults, but I know what I'm getting every time I go int here. Jesse Perez read more