Took dog for teddy bear cut- she was shaved down to skin, no eye or face attention- eyes bloodshot…read moreand scratching for 2 days. Pd $91 - for what?

I came here to get nail trims for my dogs because I was not satisfied with the service at another…read moreplace in the local area. I talked to them about my dogs since it was the first time that both my dogs and I had been there, and I wanted to talk about the baths and other services. Amber took care of the nail trims for both of my dogs while another tech assisted. When I saw that my dogs were comfortable being there, I booked appointments for them for baths. I was initially planning to get a standard bath for both of them, but after reading the information, I decided to opt for an oatmeal bath for my little girl since she is itchier than my little boy. The staff recommended that I get an essential package for my boy, although I was unsure if it was truly necessary to justify the price increase for something that had never been needed before. I was told it would take one to one and a half hours for the baths, and that's about what it took. The nail trims were easy and reasonable. The baths were a little more expensive than I had anticipated and much more so than the place where they used to get their baths in another state. So I'll have to think about whether I want to upgrade beyond a standard bath in the future. I highly recommend their services because they are excellent and took great care of my dogs.

I've frequently patronized this store for years. I called…read moretwo weeks ago for grooming for my dog . The next available grooming appt was for today-6/7. I received a phone call from an employee in the grooming department by the name of India M. My dog was in her schedule. She proceeded to tell me she could not do her bath and brush because three other people have called out. I couldn't figure out why she was canceling my dog for department call outs. I'm still wondering while writing this review... I told her "That is not going to work for me". She then started to tell me about the current COVID19 policy . I was told this already originally when I made the appointment. I also explained how my dog was not a fan of bath time and she could be muzzled for nail clipping.(also told to staff members when I made the appointment). She said I'm reading in her file that she's aggressive, doesn't like bath time, may growl etc. So I started to think she is definitely prejudging my dog before meeting her. She then said she has to come to me willingly. If not I will have to send her home. I was throughly heated now. I did end up calling back to cancel after some thought. I didn't think my dog would be treated fairly after that. I will be making a formal complaint with customer service. I will also be taking my dog to another grooming salon/ pet store.

Today my 4 month old Shihpoo had an appointment for a bath and cut. After being there for what…read moreseemed to me as 10 mins, I received a phone called from Ebony stating that she could not give service because she wouldn't allow her. My dog is 3 pounds... her reason was because she kept biting at her and the clippers. I have a Rottweiler that they have called me on before and for that I can understand- she is 90 pounds but you are telling me you don't have enough training to get the job done for a 3 pound dog?!?!? I was trying to save money by not taking her to a personal groomer BUT her price was originally $51 and when I picked her up it was yet $49. You didn't do your job but yet I still have to pay. She looks the same as she did when I dropped her off! Pissed is an understatement! I will NOT be back!

This is a great place to get raw dog food. Customer service is top notch! They have gone above and…read morebeyond more than once to be accommodating.

Love this place. They are super nice and accommodating. They give me the time I need to wash and…read moredry my dog unlike other places . Very large verity of pet items.

It's not really a pet store, per se, it's a fish hatchery -- Discus fish, to be exact. We came…read morehere last year and got 6 beautiful discus. It's called Gwynnbrook Farm because it really is a farm -- they keep cows too! Lovely semi-rural setting. The hatchery itself is really impressive -- it is a technical achievement of water supply and filtration, with a large room full of fish tanks. It's cool just to walk through and see all the varieties of beautiful fish. He has quite a number of mated pairs, often with tiny babies clouded around them. The owner (I forget his name) knows his fish, and will tell you the best way to keep them and feed them. We didn't exactly do as he said, and lost a few fish :-( but the remainder are doing great now. My husband makes the fish food according to Gwynnbrook Farm's food recipe, and all of our fish are thriving on it. You can also order the discus online, if you don't want to make the drive. But it's really great to be able to see the fish in person.

Yesterday, 5/4/26, my sister took our dog to PetSmart in Owings Mills. Zumba has been to this…read morelocation several times and no problem. In fact, we have used been using PetSmart, different locations, for probably over 20 years without incident. UNTIL YESTERDAY!!! Well, maybe I should say his previous visit as well. So, on the previous visit, around Dec. Zumba's underside was washed but apparently was not conditioned. Zumba is a Shih Tzu, so he is very short. After his last groom, he walked across the grass which was damp and immediately started to matt. I thought they probably did not condition his underside - no big deal. Anyway, he went to PetSmart yesterday for grooming. He had some matting issues under his coat and also on his underside, where he had immediately started matting from the previous visit. The groomer called and said it would cost extra - no problem. 4 hours later the dog still was not groomed!!! He had been washed and partially cut. The dog had apparently been sitting and waiting while they groomed other dogs even though Zumba had an appointment and also paid for additional time. When my sister picked the dog up, the dog looked like he was 96 y.o. and had been drunk for days. The hair on his head is chopped up, his face is chopped up, his beard is uneven, his feet look like he has boots on, hair is hanging down from his genitalia - lots of it. They told my sister they will finish him in the morning (today), now today they are saying Thursday. How they could even let a dog leave their establishment looking the way this dog looks is beyond me. They offered no refund, no discount, charged extra, said they would finish the job today, and now rescheduled to Thursday. This is the worse customer service and grooming service I have ever experienced. I do not recommend this particular PetSmart Grooming service at all. If I could give them a lower score I would. My dog looks so bad, that if I saw him on the street, I would not he was my dog.

I went to pet smart and the poor cat need a home and there so kind and trained you should go it's…read morejust amazing

My dog Dahlia loves the staff here. She loves "shopping " here. We go a lot…read more She always is very excited about going in . She wags her tail as soon as we get there. We will definitely come back again!

Ive been coming to this location for many years with all of my pets. This location has a Banfield…read moreand grooming salon inside. My main reason for coming to this location has been the Banfield. I love the way Dr. Borrison cared and still cares for my loved four legged baby boy. I have always had an excellent experience with this Banfield even during Covid when I was forced to do what was best for my late four legged baby; having him put to sleep due to severe medical issues. The sincere care and nurturning they gave to my pet, self and family was grateful. They are never too busy to assist you and always respectful and friendly when you call or come.

Teddy looks and feels amazing and is all ready for any black tie affair! We highly recommend Woof…read moreGang and we both LOVE Sam!

I went back to give them another chance. I was happier with the service even though it was done…read morebehind closed doors and I'm still not thrilled with that. The two groomers who gave my dogs nail trims indicated that my dogs did really well. I'll likely return for nail trims and probably baths in the future. Prices are reasonable and they don't charge a materials fee like other groomers in the area.

Come for the selection, stay for the expertise…read more Might not buy something every time I come in here, but I always leave knowing a bit more about birds. Nice selection of birdseed in big bags- which brings me in. Lots of bird feeders (a standard housewarming gift that I buy for friends) and bird books. Some of the bird food is more appealing than what I eat. Everything is high quality here. Only negative is that things you see there one visit may not be there the next time. Book selection changes and not the same books available. Same for the bird feeders. Some are unique, so buy it when you see it.

Called looking for a product they didn't carry but the employee who answered (Don I think) called…read moreme back to let me know where I could find the product! Would 100% go for any wild bird needs in the future!