My sister's car had an electrical problem that her regular mechanic could not fix. Her car was stranded twice in 10 days. Using AAA, Joseph, at Loyal Towing was dispatched both times. Joseph was very courteous and professional and was concerned for our safety. He loaded the car to his truck very quickly and efficiently. When he dropped off the car at the dealership for service, he made sure we knew what form to fill out and who to deal with. I highly recommend doing business with Joseph at Loyal Towing! read more

My vehicle was involved in an accident and this tow company was recommended. when attempting to retrieve an item, the staff was less than accommodating in retrieving the item after driving over an hour to do so. read more

Marcus was very helpful when my battery died last Wednesday. I was surprised how fat he got there and had me up and running in no time. He even told me that I should think about getting a new battery. Thanks Marcus!! read more

Poor service, and scammers they charged me for 2 hours of towing when my car was no more then 30 min away. Do not trust!

Anthony towed my motorcycle from Dublin back to Oakland yesterday, and I couldn't have asked for better service. He showed up in a matter of minutes and was totally professional and very nice. I've had (way more than) my share of motorcycle towing experiences in 20+ years of riding, but this one was easily the best. read more

I was literally stuck in the middle of the road today because I ran out of gas (I know embarrassing) but one BIG thank you to loyal towing for helping me! Not only did he help me but he didn't even charge me! I will never forget that! Thank you so much! read more

I was driving to my visit a client and blew out my tire. I called AAA and they promptly sent out Loyal Towing. Marcus got the call and stayed in contact with me until he got there and was on point in getting me back on the road quickly! Much appreciated and definitely will recommend them to any/everyone out there. read more

Joseph is the real MVP! I needed a tow to San Jose ASAP. He gave me punctual updates, great attitude and he's a problem solver. He was able to get a non-running car out of a difficult area for a tow truck to access. read more

I was headed home after work my commute is 120 miles round trip everyday but on December 28 I had a blowout rear right tire on Isabella in Livermore,ca I was able to make it to the Cheveron gas station to call AAA. The tow service driver was Marcus arrival was less than 5 minutes he states he saw me making a call and messaged from AAA call service needed .This was a awesome experience but unfortunately my tired needed replace due to my spare is on order from mercedes dealers special size, but that was ok because Marcus was able to tow me and my car to Big O before they closed and I had my tire replaced and arrived home safely!!! I thank you Loyal Towing read more

Special thank you to Joseph. Great customer service and appreciate the photos that were sent assuring my vehicle was safely towed to the dealership. One less thing I had to stress about that day. God bless! read more

Albert was fantastic during and after my tow. Great personality and good country singer

Andre and Loyal Towing are AMAZING!!! I used my AAA membership to call a tow for my GMC that would not jump and I was told had an electrical connection issue and needed to come into the shop. I got a call from Loyal Towings dispatch 2 minutes after I got off the phone with AAA with updates on approximate arrival and when the driver was on his way. A++ communication. Andre called me when he was in route and said he thinks he might know what the problem is, and within 5 minutes of arriving not only FIXED the problem, but showed me how fix the problem if it happens again. I got a mechanic and a tow truck driver all rolled into one! He saved me a few hundred dollars at minimum. I had checked fuses, connections and jumped it multiple different ways and this man knew how to fix it without even looking at it! Words can't express how thankful I am! read more

I needed a tow late yesterday afternoon. AAA told me it would be a while. Then I got a call from Loyal towing and we discussed I needed a flat bed. Very quickly, Anthony had arrived much earlier than AAA had told me to expect!! I was extremely stressed out at the time and Anthony had a very calm reassuring manner. He carefully and quickly loaded up my vehicle and discussed where he was taking it. Due to him arriving earlier than I was told, we were able to have it taken directly to the body shop before they closed! That was a blessing! He knew right where it was and got there very quickly. I followed behind Anthony to talk to the shop myself. I must give a complement for his driving as well. And I will say that all the lights on his truck are nice and bright so everyone could see him with his big flatbed. I can't say enough about what a great job Anthony did!! I would like to recognize his extra effort and care he gave my car. Anthony did a fantastic job helping me out! Thank you!! read more

Marcus was very timely, helped me get my car to my destination with no problems at all. I really appreciate great service & he delivered above and beyond! read more

well if your looking for scammers ya found them. drivers will lie to your face and tell you aaa pays for the tow. then charge you $800 to not even give you an option of where to take your vehicle. would never recommend and be ware of these sleazy scummy thiefs read more

My Toyota Highlander had a major oil leak issue. I was advised not to drive it. Marcus Williams was the prompt and courteous technician who arrived through my call to AAA. He called me twice and sent text messages to assure me of his timing and location. That gave me great relief. The tow was quick and easy, now I'm off to my daughter's soccer party. Just like that! Thanks, Marcus. read more

My poor old truck, the water pump blew. (Luckily was in a parking lot when I noticed it) I called AAA, and they I turn enlisted Loyal Towing. Richie, what a driver. Beautiful tow truck, too if the line. Popped out with a bog smile, we immediately stated talking about everything. He carefully hooked up my truck got it on the big flat bed, and took me to my service repair center. He was off to get more diesel, and it was fairly near where I lived, and kindly gave me a ride directly to my house. Talk about service! I'll have to have break downs more often. (Knowing my truck, probably is already in the cards ;-) seriously great driver, respectful and kind. Thank you Richie, for your tow, your ride, and your great attitude. Five-stars, Loyal Towing. read more

my truck fuel pump went out in sunol off the 84 freeway path The driver marcus from loyal Towing came out to our rescue within 30 minute, Fast service Great additude nice comfortable brand new tow truck. Highly Recommended. read more

Called aaa. Was helped by Eric. Omg what a nice guy. Got a call 10 mins after calling AAA. Eric informed me he was filling up on gas and headed my way. 15 min later the car was on the truck. Drive it 23 miles. Very nice. Friendly guy. Super empathetic to our situation. Incredible service. It was like riding a super friendly Uber. 5/5 stars. Will use again for anything I need. read more

These guys are LEGIT. Do not hesitate to reach out if you need help. Thomas was able to tow my car out of a tough spot - 6 floors up a parking garage. Super friendly, incredibly knowledgeable, professional, and he showed up faster than any tow service I've ever used (I use a lot my car is a PoS). I don't want anyone towing my car now except these guys. read more

loyal towing is a rip off company . I was involved in an accident Called AAA . They sent loyal towing . The guy they sent was either LAZY or they were scammers working together . He said instead of taking my damaged vehicle to my house he recommended taking it to Loyola tow yard which I regretted . I ended up paying. $2320 of which $540 was for hooking up my vehicle which mind you I was done through AAA . Then to add salt to the wound . I paid them the $2023 and told them a tow truck was coming to pick up my vehicle. They are so damn incompetent that they gave the tow company SOMEONE ELSES Vehicle . Could you inmagine that being your love ones dead body . Loyal towing is awful . I do not recommend what so ever read more

Great service and response time. My husband and I were waiting with our 6 month old for a tow and Loyal Towing quoted that they could have a truck there in less than an hour. Marcus our tow driver called to let us know he was 10 minutes away. His experience definitely expedited the process. Thanks, Marcus for all your help! I will for sure use them again if I ever need a tow. read more

They contracted out with AAA and came to my house for a dead battery. The alarm kept going off when I tried to jump the battery. Marcus came out and tried it and when he saw the problem he called his office to get another opinion and was able to get the alarm to turn off! Saved me a tow since the dealership said they couldn't troubleshoot over the phone. Marcus was great! read more

I was in a terrible t bone accident. According to the police officers, Loyal Towing is the AAA company that represents the tri valley area. The driver that picked up my Honda Civic told me that they would meet me around the corner, so I could route them to my house to drop off the car. However, they never met on the corner. They decided to rack up the bill by storing it over night and charging us for that. They claimed that they waited around the corner and call us, but neither of those things happened. This is a shady business practice and I urge you to take precaution if you are considering using their services. read more

Marcus was great! Showed up super quick and did a great job. He was also extremely helpful in answering some of my questions I had and explained everything thoroughly. Thanks again! read more

My car (still under new car warranty) suddenly wouldn't start Sunday morning, so I called my dealer who notified AAA. I received a message saying the tow service would arrive within 119 minutes. But, less than five minutes later, the phone rang and it was Loyal Toying already outside my house. Wow! Charles was not only prompt, but completely professional, helpful, pleasant...I have nothing but praise. He was able to start the car, and after a brief discussion with me, carefully loaded my car onto his truck to take it to the dealer. A pleasant end to my dead car engine story. I definitely recommend this service. read more

My car had to be towed from one auto shop to another and Armando was a huge help making me feel comfortable knowing my car was in good hands. Great service. read more

I had car issues within the past month and the first time AAA assigned this company to come out, they were so quick to get me to Americas tires I was so impressed. Second time happened today, I had texted star, and she had a car going to another nearby location and they were able to help me out after I called to tell the AAA rep to pick this company, overall I am impressed with the company and the staff thank you! read more

We recently had Loyal Towing respond for our AAA roadside call. Everything went very well and the tow truck driver was excellent. It was very clear he was being careful with the car, was very professional, and explained details before I even thought to ask questions. At 73 years old, I have many tow truck experiences over the decades and this was clearly one of the best. AAA is usually good but this truly set a high standard. read more

Fantastic job especially communicating about the circumstances and the transportation with the skid. The pickup and delivery was performed in a timely manner. Thank you. read more

Joseph came to my rescue when my loaner tesla "accidentally" ran out of juice. He got the beast moved, towed, parked and on charge very quickly. And was super gracious for my embarrassment. Highly recommend! read more

I needed a tow from Pleasanton to Vallejo and although Triple A quoted me a 2 hour window my Amazing tow driver Marcus arrived in less than 7 minutes. He was friendly, professional, efficient and just a really nice human being. He made the whole situation less stressful and pain free. Great employee and company. I would definitely recommend Marcus and Loyal Towing!!! PERIODT!! read more

ahead of schedule and quick and efficient. The tow driver, Marcus and his trainee, Dwayne, were both very professional. The tow truck was very clean which is always a plus. read more

Marcus , are such a good person, respectful and helpful thank you for your help!! And service!! And really fast to come and take my car

I loved the quick service you guys provided. Thanks to Marcus and his companion my car got to its location safe, and they even called and texted me to tell me so. I have never felt more safe with a towing company like this one. thanks for all your help ! read more

My car ran out of charge and I was stuck with my family under an over pass while it was pouring cats and dogs at 2:22am . Thank gooooodness Albert the night manager came to help us so promptly. He replied to me literally in 2 min after triple A had sent him my situation over . He called me and told me he would come in 20 minutes. He honestly came in 10-15 minutes. Albert helped me finding a ride and being narrative on where my car will go and who will deliver it , he was very informative and made sure my car got on the flat bed safely and waited till our rides cane to get us. In the morning I got a call from Marcus who came to deliver my car and it was pouring as he was doing his job . He delivered my car safely with no scratches, bumps , or any damages . I appreciate this towing company they cane when i needed them and was honestly the kindest, informative towing company I have ever had service with . Rain or shine , holiday or not they are a reliable towing company I wish i can give them off the charts rating because thats what their customer service was. Thank you again Albert & Marcus. read more

My SUV doesn't start and called AAA. Estimate wait time given by AAA was 125 minutes but Marci (not sure if right spelling) arrived in 10 minutes. Very professional and friendly guy. Got my SUV towed to shop in Dublin that I found on Yelp. Good service! read more

I caught a flat tire yesterday and I contacted my service provider for a tow, I was told it would take 90 minutes for someone to get to me. However, loyal towing was there in 10 minutes. The driver Marcus had a bit of a challenge on his hands because he already had another vehicle on his truck but he was able to get the job done in no time ! I was very pleased with the service he provided and I was still able to make it to my family to enjoy the holiday! Thank you so much Marcus for providing Great service ! 10/10 recommend read more

The response and courteous services of driver Joseph was exceptional as I had to seek their services

I had a flat tire and called AAA. Joseph from Loyal Towing arrived promptly. He even called me to introduce himself and let me know when he would be arriving. He did a fabulous job loading my car onto his flatbed tow truck and was kind enough to inform me when my car had arrived safely at the car dealership. He made the frustrating experience of having a flat tire as easy as possible! read more