I had insurance work done on a 2023 Explorer for damage to the driver's side headlight, due to ice…read moreflying off the roof from a vehicle driving in-front of my wife. This Explorer, my family's primary car, spent weeks at a competing Ford dealership in Prince George, without any real work being completed... Seriously almost 7-weeks... Moved the vehicle to Richmond Ford (via the body shop) and Jeff had it out the door in less than 2-weeks (waiting on parts included), and it was fully functional. Jeff from service was very communicative with the body shop (a breath of fresh air) and ensured the insurance company had the information they needed to approve the repairs. I highly recommend this service department based on this experience. I generally handle my own preventative maintenance, but I will not hesitate to return here when I need a proper diagnosis and/or repair completed correctly and in a timely manner.

Richmond Ford Lincoln is one of the worst Ford dealerships I have ever dealt with…read more I recently brought my vehicle in for what turned out to be warranty-related repairs. After diagnosing the issue, the dealership completed the work and informed me that the failure was likely caused by an outside incident. I knew that was not the case, but I paid for the repairs as instructed. Later, it was determined that the work should have been covered under warranty. More than 70 days later, I am still waiting to be reimbursed for charges that I should never have paid in the first place. To make matters worse, during that same period, my vehicle experienced another issue and the wrench light illuminated again. When the vehicle was inspected, it was discovered that the dealership had failed to properly tighten a hose connection during the original repair. That oversight was the cause of the warning light. They also neglected to reset my oil service reminder before returning the vehicle. Thank God I brought it to another dealership for service. Between the lengthy delay in resolving the warranty reimbursement, the careless workmanship, and the lack of attention to detail, I have completely lost confidence in this dealership. I even reached out directly to General Manager Mike Serpico in an effort to resolve my concerns, but the response I received was far from satisfactory. Overall, this has been an extremely frustrating experience marked by poor communication, substandard service, and a lack of accountability. I will not be returning to Richmond Ford Lincoln for future service or vehicle purchases.

You cannot trust Mechanicsville Toyota Service Dept. at all! When we took in our Sienna for the…read more"10K' service they gave it back to me without the tire pressures being checked, the tires NOT rotated, and worst of all, left off the oil filler cap and it blew oil all over the engine compartment. They had to immediately come to our house, pick it up, take it in to steam clean the entire engine compartment, and re-do the whole service all over again! Ever since that Fubar, they promised to have Master Techs either do the work, or at least double-check everything before releasing the car back from service visits! BUT GUESS WHAT? THEY DID THE SAME THING ON OUR 25K SERVICE JUST NOW!!!!!!!! tHEY LEFT THE DAMN OIL FILLER CAP OFF AGAIN AND WE RODE AROUND FOR OVER A WEEK BLOWING OIL ALL OVER THE ENGINE COMPARTMENT!! I'M CALLING THEIR CORPORATE OFFICE!!!!!!!!!!!!!!

I took my wife's car in for a front vibration and was assigned Brandon as my service advisor…read more Initially, he claimed only the front driver-side rotor needed replacement. When I mentioned I had replaced it myself just three months prior, he blamed the issue on the part not being OEM. The very next day, he suddenly stated both rotors needed replacing. When I questioned this, he got irritated and rudely told me I didn't have to get the work done there.Since my car was already there, I authorized the repair but explicitly asked him to leave the old parts in the vehicle so I could process a warranty exchange. He agreed. He assured me the car would be ready the next day and promised to call me with updates. I called the shop several times the next day and left two messages, but he never returned my calls. Instead, he called my wife, and I later found out he didn't leave the old parts in the vehicle as promised. Terrible customer service at its finest.

Big, beautiful dealership & service shop. James was friendly and informative when setting up my car…read morediagnostics appointment (in person). Courtney called to give me the findings, emailed me the breakdown and was very accessible when I had more questions. At pick up, she adjusted an error on my bill quickly and smoothly. Throughout the entire process, I felt well taken care of as a customer and thankful for the promptness of the schedule they keep. I always like to note my appreciation for pleasant interactions with staff, and at Luck Chevrolet, Courtney & James made this experience enjoyable, despite the fact that car expenses are such a drag. Would definitely recommend.

They are no longer family owned and you can certainly tell the difference. After 20 years of…read morepurchasing cars and having them serviced here, I will be taking my business elsewhere.

I have just purchased my third vehicle from David. Being a single female, I hesitate looking for a…read moreused vehicle, but this small dealership treats the customer fairly. My prior purchase needed an air conditioner compressor, which it took 6 months to discover because the car was purchased in January (before the AC was needed). I grew up in a home without AC, so the lack of air was okay. I DID make sure that the AC on this recent purchase was working, (now being over 50, it was more important this time around). They have a very small inventory, but it is worth your time to go check the lot for potential purchase.

The best experience. Troy felt like a friend. A true gem! Exceptional customer service. Called on…read moreSaturday and drove off the lot on Monday. Thank you so much!

So I got a car from here a couple years ago and within the first two months I had it, the check…read moreengine light starts blinking and malfunctioned in the middle of traffic. This car was guaranteed to be up to date on oil changes and services and had supposedly been thoroughly checked before purchase. I ended up having to keep bringing it back, with each time the issue being claimed to have been fixed. The fourth time it appeared to actually finally be. I consistently have to add oil to my car like every two weeks and there's no leak according to the dealership. I took my car back to the dealership a few days ago for an oil change, a state inspection, and one of my tires what almost flat. Had to leave overnight and the lady at the desk very rudely told me to fill out the drop box paper. I asked where the drop box was and she simply gestured and said "that way" with no clear instruction. I repeated "where?" And again just "that way". Okay so now I drive around the building and fill out the little form explaining what I need done the next day and drop it off. The next day comes and the guy, Chad, doesn't even act like he read the sheet. He was like "I didn't see anything about tires" and I had written out what was going on. I even wondered if they were mixing up my car with someone else's. I went in when it was done and the lady at the cash register was really rude and acted like she hated her job. On top of that they tried to sell me work that I had just gotten done so it was obvious they hadn't even checked those things and we're just trying to get over $400 out of me on a $23 part that I had just gotten replaced. I don't know what's going on in this place, but I wouldn't recommend going here or getting any kind of service done.

Warning!!! For those who've dealt with McGeorge Toyota: Since their acquisition by Ourisman, I…read morerecently had a state inspection and was stunned by the $70 charge for a pair of wiper blades, which their website lists at $29.99. The dealership has clearly changed, and not for the better. Be prepared for pricing discrepancies and a shift in service standards. Don't go there!!!

Took my 2017 Macan here for the intermediate service and it was definitely one of the best services…read moreI've received compared to the dealerships I've been to in New Jersey. The staff were polite and very professional. They told me exactly what I needed and what was included in the service, so I felt very transparent with the Porsche team. I felt like I can trust them to do the right services on the car without trying to rip me off. The service was about four hours long so they guided me to the lounge upstairs that had complimentary food and beverages, along with televisions to help kill time. The salesmen were friendly to just have random car conversations to help kill time and one of them directed me to a local dine in theater that was a few minutes walking distance away. Managed to kill the rest of my time watching a movie, but honestly I really liked this place. The facility was well kept, staff were professional, and there's lots to do around the area to buy time. For any future services for my car, I would most definitely come back to this Porsche dealership.

In all my years of buying not just vehicles but high end vehicles I have never had a sales person…read moreas rude and disrespectful as the treatment I received yesterday !!! I will not only NEVER go there again but I will NOT even buy a Porsche !!! Never SAD ! Terrible Service. I will definitely stay with Mercedes Benz! Hands down .

HIGHLY RECOMMEND RVA MOTORS…read more Full disclosure: my son was the customer, but as his ride to this dealership, I can report as the "fly on the wall". My 20 year old did preliminary research and knew the car he wanted to see about. From the moment we arrived, I watched Asker treat my boy with professional courtesy, confirming this was a manual transmission (my son replied that actually is a major selling point, and I got to be proud for teaching my son stick shift), a little friendly conversation, and then time for his test drive. When we returned from the drive, my son had a question about the engine and Asker immediately brought the dealership mechanic to respond with expertise. The interactions remained very easygoing (i.e. no pressure or gimmicks) with the exchange of detail towards a purchase. Asker gave my son a fair trade-in for his previous car currently stashed at a garage, and did all the paperwork right there in house: registration, taxes, temporary tags, the works! I was so impressed with the ease of the car buying process . It's nice to do business with someone who is genuinely interested in listening to the customer, and I'm pleased my son had that good fortune today.

After 3 bad experiences at other dealerships, I was done looking for a new car for me. My husband…read morekept pushing. He found a KIA Soul at RVA in Richmond VA, so we went on a journey. We met the owner there in the morning after driving 4+ hours the night before. This KIA and this dealership were perfect for what we were looking for. His price was very reasonable and he worked w/us to do a cash deal and not have to finance anything. It's been 1 week today and we love it. I drive it to work every day and my husband suggests we drive the Soul when we go out together. So far we only had to fill it 1x even including the 200 mile drive back home.

I took my Jaguar into the Richmond service department due to a recall notice I received directly…read morefrom Jaguar. In addition to the recall, my dashboard was displaying an "SOS System" error. After dropping off my vehicle, I received a call from the service advisor the next day. He told me the recall-related system update had been completed and that the SOS error was resolved as a result of the update--implying that no further work was needed. Great, or so I thought. When I picked up my vehicle, I was shocked to see a $250 charge on my bill for an "SOS system diagnostic." I questioned this, especially since the advisor had explicitly told me over the phone that the issue had been resolved by the recall update. His story changed immediately. He now claimed they did the diagnostic before performing the update--something he absolutely did not mention on the phone. Then he backtracked again, saying they had to be cautious and do the diagnostic first in case the update caused further issues. That's not only contradictory--it makes no sense. I told him again: the update fixed the issue, you said no additional action was needed, and I was never told about any charge. His final excuse? "Well, the tech has to be paid for his time." That's not how recall work operates. By federal law, recall repairs must be provided free of charge on cars up to 15 years old. My car is only 8. I was never informed there would be a charge, never given a chance to approve or decline it, and the issue resolved itself with the recall update. Charging $250 for something that didn't need diagnosing--after telling me it was already fixed--is dishonest and unacceptable. This experience was incredibly disappointing. The lack of transparency and shifting explanations from the service advisor made it clear that customer trust and fair pricing are not priorities here. I expected better from Jaguar. I won't be returning to this service center again, and I urge others to get everything in writing before agreeing to anything here.

Let me start by saying I love my Range Rover, but I'll never take it to Land Rover Richmond…read more(Midlothian) again. Recently, I brought my truck in because the horn stopped working. Very important to fix... but I felt bad bringing it in for something so small, so I asked them to change the spark plugs at the same time so they could make a few bucks. $500 to change the spark plugs. They couldn't figure out what was wrong with the horn and charged me to replace the horns with new OEMs. Still didn't work, so they gave up. WHAT?!? They mentioned "because your car is more than 10 years old, we can't warrantee any of the work we do". WTF?!? So a place that's supposed to be filled with Range Rover experts doesn't have any Range Rover experts on site? Story gets worse. They called me and said they spotted a coolant leak. Mind you, I saw ZERO evidence of a coolant leak where we park. Never a single leak in years. But, I paid them $1500 anyway to change a coolant line (highway robbery) as a precaution. A few days later, my 16-yo daughter got stranded due to overheating! In essence, I paid Land Rover $1500 to give me a dangerous problem I didn't already have. I never should have let these ppl touch my car. I got the repairs needed elsewhere at a reputable shop with real mechanics and had to laugh at how unskilled the mechanics at Land Rover must be these days. What a shame. In my experience, Land Rover Richmond is filled with "worky tickets" who pad your bill with unnecessary work while causing problems you didn't have so they can maximize profit. Guess it doesn't matter to Land Rover Richmond if they endanger their drivers. Shame on them.