This company ruined my entire wkend. I trusted them because they seemed legit and comparable to Uber. Their words. Total scam!!!! No one returns your calls. I lost my money and new furniture because they never showed up. They refused to call me even after 10 emails, tweeting, Facebook, Instagram. Terrible company. Would be the type of company you recommend to your worse nightmare. I can't handle what they Did to me. Don't ever trust a company you can't call or talk to management. It's flawed and I want to sue them. read more

Thank you for responding to my complaint and offering a fair compromise. Although my delivery didn't go smooth, I have respect for a company that has not forgotten customer service. I will consider trying your service again. To anyone reading Lugg did settle my complaint. read more

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Same day service is awesome! Both movers, Anthony and Carrington were professional and nice. Was able to easily text them extra info (like my order statement) once app sent me who my movers were. Also nice detail is that it shows their picture so you can expect to see the right people at your door. Carrington also texted me throughout the delivery. Picked up furniture at said time that was quoted on the app. Notifications on the app told me exactly when/where my furniture was. App said they would be there within an hour to the store to pick up my furniture and was at my house within 20-25 minutes. Took care of my furniture and my home when moving furniture inside my home. All pieces were there. They were in and out of my house within 10 minutes. I actually picked a smaller truck for my furniture but they upgraded it for a bigger van more suitable for the items with no extra costs. Needless to say, their tip was waiting for them upon arrival. Never knew about this app til today. Was able to use a discount code for first timers as well. Super convenient, affordable, professional, quick/timely and same day service?! +++++ Will definitely be using them again!!! read more

Louis and Hector picked up my stationary bike in North Hollywood today. They arrived on time and were very nice! Louis was Herculean, taking my bike down a flight of stairs. I was in utter awe! Thanks you guys! read more

I recently used Lugg for a small move from one part of Los Angeles to another and was extremely upset to find that the movers scratched and dented a $3000 DWR desk. When I sent Lugg pictures of the damage and a receipt showing the cost of the item, all they could do was offer $200. I wouldn't recommend trusting Lugg with anything valuable. read more

It does exactly what it claims to do, but ... it's expensive. Very expensive. Using this service for moving seems like it would be prohibitive -- we used it to get three large-ish items (too large for a car) from a store to home, and we ended up paying more than $100, including the per-minute labor charge. Plus, they arrived more than an hour late. We were not disappointed, necessarily, and the guys who did the moving of the items were actually just great. But the cost seems way out of line for the service. I wouldn't use them again... it would have been less expensive to rent an SUV for a day! By the way, they were very responsive when I let them know by email that the guys were late, and they gave me a $10 credit ... but even with that, it's still a VERY expensive service. read more

Movers arrived 3 hours late when didn't need them . Wouldn't recommend this to anyone . Had all my things waiting for the truck guys to pull up and never got there . They kept assigning different people . This was not scheduled! read more

Lugg - Movers Near Me

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They are terrible to work with. I set up a delivery timeframe of an hour. They arrived to the pickup site 20 minutes past the one hour window and still have to deliver it. I have been waiting for a message response from the customer service for 20 minutes now because I was not going to be home an hour past my delivery window and don't want it left in the rain. The worst!!! read more

I have tried for two days to schedule with us moving company to no avail. I could not book any dates, and when I tried to email them, the email was returned. Waste of time. read more

Had a small apartment move to do. Everything was fine until the two movers broke the leg off my expensive dresser, then tried gluing it back together (it didn't work.) I'm too nice and have them a tip anyway thinking it will be easy to settle it with customer service. Boy was I wrong. Lugg kept giving me the runaround and I would not give me a refund or partial refund. Not only that but they blocked me from ever using lugg again. WTF? Terrible company with even worse customer service. 0 stars read more

The driver was courteous but he brought me two pieces that I was not supposed to have and did not go with my order at all.... this was a wardrobe from ikea that cost me over 2 Grand and I was putting it together myself.... until I came to a standstill with parts I have no use for and also parts that were missing in order to complete the wardrobe! I depended on this company for the first and last time, horrible first impression! I had to driver over an hour to and from the Ikea I bought these items at to take them the useless boxes and also FIGHT to get the ones I should have had to begin with in exchange. This was so damn frustrating read more

This app has been great for our interor design company to do same day pick ups from vendors that don't deliver to residences. The guys are usually always on time, follow instructions, and call with issues if there are any...rarely never. If there are issues their customer service people a rmmre easy to deal with and understanding. Only wish they would tell you when they arrive at your puck up and delivery destinations and when they leave. Or if there was a tracking part of the app like uber. This way you know exactly how long and where they are. read more

Watch out for hidden fees and over priced final bill. It's the luck of the draw which movers get assigned to your move with the app. Mine were slow on purpose (they charge by the minute), rude and unprofessional. First and last time I use this service. read more

Never again. I moved and once in the new zip code tried booking lugg movers. I inputted all my info and credit card and kept getting a declined message. I have plenty of credit available so kept hitting enter and each time it said declined. Turns out Lugg was placing a hold on my credit card for many thousands of dollars. When I contacted them them said oh don't worry it drops off in a few days . it was declined because they said I entered the wrong zip code. Do not use them. read more

Wow this is probably the most convenient app to have during moving. I just moved from NY and running around picking up furniture is super stressful. I used them 3 times and had a great experience. We picked up a couch from Z Gallery outlet and they dropped it off at my house 1 hour later. I even had time to grab a bite. So far used it for a bed and an accent chair as well. Super easy to use and notifications are prompt. Don't stress, download the app and hire these guys to do all the heavy lifting. read more

Lugg - Movers Near Me

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The bad outweighs the good, by a landslide... Summary of my first (and last) experience w/ Lugg: 1. wardrobe size (50" x 26" x 80") 2. 17 mile delivery 3. ultimately required 4 men 4. TOTAL COST: $658 !!! (this was over 6x the estimate + wardrobe cost 1/3 of that + My entire studio apartment relocation cost a little more than this; how could 1 product cost this?!) 5. TOTAL TIME: 10.5 hours!!! I purchased a wardrobe (50" x 26" x 80") off of Craiglist to be delivered to my new apartment and ordered Lugg for the service. I fully expected the final amount to be approx 3x the estimate that the app originally initiated (open to the possibility that things usually take longer and there may be some unknowns encountered along the way). When the delivery guys almost arrived, they called asking me if my apartment had stairs which I responded, yes. They advised that I order another set of delivery guys to help them get the wardrobe up the stairs. I asked if they could just disassemble the wardrobe and reassemble once they were upstairs to which they responded "Lugg doesn't do that". So I ordered the second set of guys. They arrived and tried to take the wardrobe up the stairs but since it was appearing to be problematic, they decided that they needed to disassemble after all. All 4 men remained (not just the 2) to disassemble, take the pieces upstairs, and reassemble the wardrobe. No information or notices about specific products or structures that would require more time/cost were provided. No advance questions were asked of me regarding my building/unit that may complicate delivery or add cost. No objections were provided when I provided the product details in advance at the time of booking Lugg. False statements of services were provided indicating assembly wasn't an option when ultimately that was the solution. Unreasonable duration of time and associated cost to disassemble/reassemble a single product was how it ended. I worked with Lugg to see if they can work with me on the shocking outcome of their service but they didn't pull through. I can never work with Lugg again after this experience. It's not a sustainable service that I can partake in or recommend. read more

Unsatisfied customer! I'm so disappointed with this company. I bought a sofa at IKEA that didn't fit in my car so I needed a home delivery service. I thought I was contracting TaskRabbit, they subcontracted Lugg for my delivery. I had to put all my info to get a quote and what they ended up charging my credit card after the delivery was nowhere close to what they quoted me. I decided to email them to dispute the charge and have not heard from them yet. I will never do business with them again! If they don't resolve my issue I'm going to have to reach out to my credit card company! read more

Lugg is completely unresponsive. Our scheduled luggers did not show up and we had no way to contact them or the company. We were then assigned different luggers to come after our chosen moving window, after waiting at my pickup destination for an hour. Our new luggers then spent over 30 minutes stalling in a parking lot after being assigned to us, coming much later than they promised. Throughout this all, it was impossible to contact Lugg. Next time I'll use Taskrabbit. read more

My movers, Elidio and Luis were perfect - item arrived quickly and securely and they went above and beyond to put the furniture where I needed it. Two stars off for LUGG as a company ... had two orders same day, one was nearly 30 miles away and the other was only 4 ... the price charged on the 4 mile trip was only $20 less than the 30 mile trip and double the quote received before placing. Might use again in a pinch but would prefer not to until they're more transparent. read more

Use a different service. There is no customer support. Emails to their support address go unanswered. There is no contact number either. Questionable businness practices. I got the service for a van with two movers. Lugg mover arrived late because they went the wrong way. I was then charged because I could not be at the apartment at the same time as the movers. Movers stared at my phone so I felt pressured to give them a good rating. Movers dropped my items several times and also scratched my floor. Movers wanted to constantly check out my apartment. These movers were rated at 4 stars. read more

Lugg - Scratched floor - Movers Near Me

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LUGG sent two men to carry a 200 pound marble table. I told them they needed a third guy, they didn't listen and proceeded to fall down a flight of stairs with the table. Thankfully, the y weren't hurt. The $650 worth of damage has yet to be repaid and I am having a horrible time getting responses. There is NO live person to speak to, only email communication. One of the worst customer service experiences I've even had and I'm not young! read more

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I've used Lugg 4 times now around the SF Bay Area for different apartment moves or furniture pickups and it has always been awesome! They always arrive early and bring their own blankets, plastic wrap, dolly, etc. It is certainly on the pricier side but SO convenient for someone who doesn't have a car or someone to help lift heavy furniture. Only thing to beware of: every time they have arrived early and I realized now that they start the clock to charge you when they arrive at the pickup location, not necessarily when you greet them. I've gotten there exactly at the top of the hour (not late) and I got charged for time that was before the hour we agreed on. I don't think this is fair pricing but I accept it for the convenience and high quality service of the movers. read more

The most terrible SERVICE EVER! The lugg they sent us was wearing skinny jeans and had ZERO moving experience. He moved the nightstand and banged up the whole wall. We had to send him home ASAP. Don't EVER use lugg. These people are SO unprofessional. LUGG is a scam. read more

What a total crap waste of money!!!!!!! Lugg is the worse! Total rip off situation where the persons moving your stuff are purposely slow!! DO NOT USE THIS APP!!!!!!!! Unless of course you feel like wasting your money! In addition to costing over $400 to move a couple of items a couple of blocks, the persons handling my furniture had no business moving anything and damaged my furniture, when I sent in a claim - it was ignored - my move was in January and Lugg still has not gotten back to me. I can not emphasize enough that this business only cares about ripping you off. read more

I have used Lugg several times. Most recently I tried to have them pick up 2 items. One on the way back from the first. The drivers said they could do it but would have to leave someone at the house setting up. They went to the second location, couldn't call me for payment to the place they were picking up because they didn't have their phone. They were not able to pick up the 2nd item. They still charged me for all the time even though they didn't complete the 2nd pick up. Overall services are way over priced. Use task rabbit instead. read more

Use the code REF158376 for $20 off your first service. A group of professional guys! I always use them when purchasing large items from a furniture store! Always a happy experience! read more

Be aware that they charge extra per minute , it's very shady and incredibly expensive . Find someone who gives you a flat rate to deliver - will never use this service anymore . And I do not recommend . read more

This stupid company runs ZERO customer service. I booked a delivery date in a week's advance with 2-6 PM delivery window. Nobody gave me any call that they supposed to call before delivery day. On the delivery day, they randomly called me at 7:30 AM and asked me to show up as they arrived. I was able to get there in 15min and they just disappeared. Hanging my phone and never answer. I still haven't seen any of my paid products being delivered. No customer service line or anyone rely on my email. Fk this stupid company. read more

I have used this company before to deliver an item of furniture a couple miles away and they charged me around 50.00, I used them again a few days ago and they came to my house to pick up a couch to deliver it about 2 miles away. They were in and out of my home in less that 5 minutes. They then delivered the couch to another home. I noticed they were still there after 20 minutes and I called them and no answer. I tried a few times. I called my friend who I sold the couch to and was told that they forced the couch into the door and broke it in like 5 pieces. They tried to charge my Credit card 260.00 260.00 and 25.00. They were not successful in trying to charge me. I then looked up the company on the web and found their insurance policy. I called the number on the insurance certificate of 646-844-9933 for an Abbie Gowen of CoverWallett. Inc which you can see on the Certificate of Liability Insurance. I was told there is no Abbie Gowen, They also told me that they do not know who Lugg Inc is. Something is not right here. No one has returned my emails from the company. Be careful people. read more

I've used lugg a few times in the past. It was fine. Guys show up with truck, do what's needed and that's it. Expensive for anything besides a single item move but the convenience is worth it. But yesterday, I had the most maddening experience and the customer service reps that helped me during and after what I booked made it 10x worse. It represents the great decline of dependable service that has come with the app based service industry. A few developers get together a decide they can take over a market run by laborers and profit but packaging it in a sleek smartphone app, but the customer pays more and receives less in the process. Yesterday I booked a 2man team with a truck to move me out of my old storage unit and into my new one about 28 miles away. I dedicated part of my Saturday to driving down to Pico and Crenshaw from calabash to get it going. I waited an hour and a half and I didn't hear from anyone so i texted to see if there was a delay or an update. Apparently no one had ever been scheduled to come and they didn't have an eta of when a team would be on their way. They did feel bad an offer me a $10 credit. Gee, thanks. Cost me 3 hours, 50miles round trip and another months rent at both units. I recommend people look elsewhere for dependable service. If you have dollars to burn and time to waste however, go right ahead. Canned patronizing responses from customer service bots await! read more

I have used the company 3 times and EVERY time they have shown up and automatically claim they need an additional crew. That didn't seem the make sense to me when I provided dimensions and weight prior to the delivery each time. After the 3rd time I realized that this is their pattern for them and clearly a way to charge double and take advantage of their customers. Each time I felt like I had no other option but to pay what they charged because at the point of delivery, I was stuck. The last delivery a couple of days ago, they quoted me $140 and I ended up paying $302. Not only a waste of time but a waste of money. Find a company that is honest and trustworthy. read more

Morgan and jerry went above and beyond for us!!! They helped us problem solve getting a couple difficult large pieces of furniture into our apartment. read more

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This company is good and bad. The men that come to perform the work are cordial and hard working. The company that runs the app are bait and switch. We received a quote of $115 and $1.75 a minute for the movers. The disposal destination auto populated. Long story short disposal site would not take it so they had to go somewhere else. Final cost was $333 and a $50 disposal fee. NOT A GOOD EXPERIENCE - stay away!!!!!! read more

Not recommended. Tried using Lugg for the first time and booked a 4:00-5:00 pm arrival slot. Received text messages confirming arrival by 5:00 pm. At 4:30 pm, received a text from a third party contractor hired by Lugg saying they were 1 hour and 45 minutes away, in LA traffic (i.e. likely even longer). Lugg has no live customer support, only a generic email support line. Cancelled and will not recommend or use again. read more

My Lugg driver 5 STARS HE WAS AWESOME. This low review is not a reflection of my driver, it is a review regarding the app itself. Had to have something taken to my place I had the pick up from store set to 7-8 pm from there to my house was 25 minutes. They arrived early and started charging it as "labor at destination" before I even spoke to my driver. My driver picked up my item at around 6:30 pm. I was under the impression they would pick it up at 7. Definitely shaved off a solid $10-15 I honestly feel I shouldn't have been charged. I only used the app due to the discount I had through Homegoods and the thankful convenience of it. To move my item which I could have carried but I couldn't have fit in my car $36 was kind of pricey, mind you this was with a 35% discount.... so pricing is pretty up there. The text updates were on point and well managed, I just wish I would have been charged what I was told I was going to be charged. I would have given it a second thought for the price. I could have gotten a rental car for the day... would have been cheaper. There is no way that I can see on the app to adjust any of the pricing or info. The guy who moved my stuff was nice and very helpful, despite the whole charging for labor when I literally had called and told him I was on my way over there. I don't know if it is an automatic thing or if it is something the driver puts. I really did like my Lugg driver despite that, still my original estimate cost was a decent amount cheaper than what I ended up paying, which sucked. I don't think I'll ever use this app again. More annoyed by the misleading/lack of info regarding charging and that my order was picked up earlier than I stated which caused me to not be able to meet my driver on time. I couldn't see tho being practical at all for moving large items and/or moving them far distances. read more

Andrew & Jorge picked up our furniture delivery ftom BD Buttercup: 4 dining chairs and 2 counter chairs. They were prompt and I was completely satisfied. They delivered right into my condo unit, unpacked the boxes and took the debris with them. An A+ experience. read more

Lugg - Movers Near Me

The men on my Lugg request did a great job. We actually used them to move my roommate to go up to Big Bear, boxes only. Then we used them for last minute boxes and plants going to San Diego. No issues, reasonably priced and on time arriving at the pickup spot and drop off spot. I will use them again for something but I'm never moving again! read more

Needed to deliver a big dining table from a store to my new place. Logged into their app, asked for a delivery, and in about an hour or so i got it delivered. Plus I was informed via text regarding their progress. I am verry happy with the service and the price. Highly Recommend them! read more

FRAUD!!! Do not use this so called company ! They completely steal , lie , avoid , cheat and scam u .... This place has not one person u vocally can speak to , they don't respond to any customer service emails especially referring to CANCELLATION...... I have something that was delivered to me that I CANCELED that is now sitting in my garage , not only did they harass me for payment for weeks the moment it was able to go through my account they took it ! I now have to pay clearly a different legit company to come and remove this item ..... I have talked to a handful of people that work for this place and absolutely hate it , they say u cannot reach anyone not even people that work for them like the movers , anything that has to do with their safety or concerns are all completely overlooked and they point fingers at them whenever anything is goes wrong and not in anyway take fault of their own .... I even made it clear to the mover when they arrived to the pick up location that I had canceled this order i tried for hours to reach someone and was completely ignored and the men moved it and dropped it off to my home anyway ! They refused to give me an amount this process would b , they also completely ignored and lied about the fact that the movers took an HOUR to get to the pick up location , I never ever would of agreed to that do to u being charged by the minute ....an estimate is in no way what they r going to charge u .... Real companies care about their customers happiness thus company completely only cares about their money and they don't care if it's at the cost of hurting customers and employees..... Iv never dealt with a company like this and because they have refused to give me all the money they took from me I am filing charges ..... this is in no time for people in the works to b cheated out of money ..... please avoid this company .... Shame on this company I am a single mom of four and they made things so much worse and harder for me and my life read more

Lugg - The couch they left after telling them it was canceled and do not bring it and still refused to listen and did anyway .... - Movers Near Me

Our two Luggers Justin and Jacob today couldn't have been more professional. I reserved the time three days in advance, was well-informed of arrival and departure times by SMS through their system and driver, and could tip easily and leave feedback through the app. They came within the window stated, and worked carefully and efficiently. with #LA market launch. 1st hire, 2nd time use, both . read more