I want to be fair and detailed in this review, because my experience changed dramatically between…read moremy first and second appointments with Chakay Smith, owner and artist of The Aesthetic Bar. During my first appointment, Chakay Smith was warm, professional, and communicative. The mapping and shape of my eyebrows were done well, and I was included throughout the process. I was shown the design, asked for my input, and felt comfortable and heard. However, once the procedure was complete and I saw the final result, I was immediately alarmed by the color choice, which did not match what I requested or the reference photos we discussed. When I expressed concern, I was reassured that it could be corrected after the six-week healing period and was told, "It's better to correct something that's too light than too dark." While my trust was shaken at that moment, I gave the benefit of the doubt that the correction would be handled willingly. Later, I was informed that a $100 correction fee would apply. I explained that this was not a change of preference, but a color error. I was told customer satisfaction was the goal, and the fee was reluctantly waived. From the moment I arrived for the second appointment, Chakay Smith's demeanor was noticeably different. There was no warm greeting as before. Instead of being taken to the treatment room, I was instructed to remain in the front lobby while numbing cream was applied and told to wait 15 minutes. I waited closer to 30 minutes, while she disappeared into the back. When I was finally taken to the room, communication was minimal. There was no conversation, no check-ins, no mirror offered, and no engagement -- a stark contrast to the first appointment. She left the room multiple times during the procedure, and the overall atmosphere felt tense and unwelcoming. I felt as though my presence was unwanted. When the correction was finished, I was relieved and satisfied with the final color. Wanting to end on a positive note, I asked if I could hug her, and she agreed. Immediately afterward, she sternly pointed at me and the table and stated that any future corrections would require payment for her time, with no exceptions. That moment confirmed what I had felt throughout the entire second appointment -- a complete shift in demeanor from warm and professional to cold and punitive. This review is not about perfection or even the final result, which I am satisfied with. It is about how a client is treated when an issue arises, especially in a service where trust, comfort, and professionalism are critical. The contrast between the two appointments was significant and unsettling. I waited before posting publicly to allow the opportunity for this to be handled privately. I hope future clients receive not only skilled work, but also consistent professionalism and respectful treatment when corrections are needed.

I simply can't say enough wonderful things about Chakay. I'm 45 years old, female-bodied, and have…read morebeen experiencing significant hair thinning. I've been deeply self-conscious about it, and discouraged by the ineffectiveness of serums and other options. I just saw Chakay for my first SMP appointment and I walked out feeling thrilled and grateful. Even after just one sitting, my thinning areas look completely gone, the color matching is incredible, my hair looks totally natural and consistent on my whole head, and my hair line looks improved and natural. Aside from her incredible talent, Chakay is also so warm and kind, and I felt immediately at ease.

GO SEE JESSICA!! She is AMAZING! I got a full classic eyelash extension set and they are AMAZING!!!…read moreEven my husband said "WOW she did a really good job!" lol and he knows nothing about lashes. Jess made me feel super comfortable and relaxed. I love how passionate and knowledgeable she is about her work. If you want BOMB lashes and eyebrows then Jess is your girl!

I've waited for quite a while to get a retouch on my brows and my lashes done, but when I witnessed…read moreJessica's work I hurriedly made an appointment. It was the best decision ever. She knows what she's doing and quite an expert at it. Scheduling is easy, but you must book way in advance. Her skills are on point. I love how natural the brows look. Since I don't buy lots of make-up anymore, my money goes to Lashes and it's a great investment. It's the only make up I wear plus lipstick or gloss. I highly recommend her work. I won't go anywhere else.

I found Sam on Instagram about a year ago and have been going to her for my lashes ever since. She…read moredoes an amazing job -- I get full lashes that still look very natural, which is exactly what I was looking for. I go every three weeks and they always look great. Her studio is very clean, parking is easy right off the freeway, and Sam is incredibly accommodating if something comes up. She's been flexible with scheduling and always tries to fit me in. If you're looking for a talented and reliable lash tech, I highly recommend Sam.

Have been going to Sam for my brow wax/shaping and brow lamination for nearly a year now…read more She really listens to what I want and has great attention to detail. I really like how she maps my brows out and asks my approval for what hair she is panning to remove before she actually removes it. She has really changed my brows for the better and I refuse to go anywhere else now. Plus always has good conversation and clean studio!

My first experience will definitely not be my last. I Set up a super last minute appointment to get…read moremy lashes done for a photo shoot. I got the hybrid which isn't too dramatic. It's been almost two weeks now, I need to make an appt for a fill but my lashes don't look bad at all. I brush them everyday so it still blends well.

I love how Courtney did my lashes i got the hybrid and im so in love with them. She made me feel…read moresuper comfortable being that im 8 months pregnant and laying down for long periods of time isnt easy. I definitely recommend her and ill be sure to go back so my lashes keep looking good.

I went there couple days ago & was not happy with my nails at all so I left a one star review!…read moreThe manager Annie called me 3 times & left me a VM to call her back. When I did she was very apologetic about my experience & wanted me to come back to fix my nails at no charge! I just went back today & she was super nice & welcoming! She had one of her best staff Hannah to fix my nails with anything I wanted. Hannah did a great job! Annie kept checking on me to make sure I was happy. At the end I was very satisfied & happy with my nails! That's what I call an outstanding customer service! She even gave me a $20 gift card for next time. Thank you Annie! The owner is very lucky to have a manager like you.

Service always top tier very quick I get feet and nails done at the same time every time plus I get…read morehot gel

I bought a Groupon off here. I showed up about 10 minutes early. When I entered I was reminded I…read morewas 10 minutes early which I already knew that I would most likely need to wait. There wasn't many places to sit inside so I had to stand outside while I waited which wasn't a big deal. My time came quick and I had to use a step stool into my technicians bed. My Tech was kind. I only knew the lashes were not going to lash as she got right into it without cleansing my eye area to remove oils. I said nothing. The process was relaxing. She lashed my entire right eye then removed the tape before moving into the left. The lashes looked great and I decided to give them the benefit of the doubt and rebook a two week. Unfortunately, I will not be returning since my lashes weren't cleaned and prepped in the beginning they didn't stay well. They were nice for about a week. :( I will not be back.

I've been going to Kat consistently for lash extensions for a little over a year now and truly…read moreappreciate both her work and her service! My lashes always hold up really well under her care, and she's shared helpful tips on products to keep my natural lashes healthy and strong. As for the vibes, I love that she has a coffee maker on hand for anyone needing a little morning or afternoon boost. I also really appreciate the thoughtful touches she includes in the restroom.. things like hair ties, pads, and mints. It feels like a space that's not just professional, but also welcoming and comfortable for women. Love & appreciate her services!

Nice peaceful atmosphere. Come and relax and get what you ask for. Beautified is what you getread more

says it's open at 9 AM, but the door is closed. No one seems to be around to greet customers hours…read moreare not updated if they are open at 9 AM.

This establishment is absolutely fabulous! I had an appointment today and I'm still in awe. This is…read morethe first time I have ever done anything like this, but I had been longing to do it for over five years. The salon is gorgeous! Very clean, elegant, and professional! Top notch, service! I highly recommend coming here. My aesthetician was polite, courteous, friendly, knowledgeable, and very easy to talk to. With this being my first time, I had lots of questions and not once even while she was performing my service did she seem bothered or irritated for me asking questions. I had a phenomenal time! So phenomenal my aunt was sold and she lives in Southern California however, she is coming up here to get her eyebrows done!

I love my lashes, Mica does an amazing job! I like to get a natural look because it just keeps me…read morejust a little more polished and cute on a day-to-day basis. I often get compliments on my lashes, even at the end of 3 weeks right before my refill appointment! So you know the quality is excellent! And the space is really pretty and so relaxing.