Life experiences have made me really appreciate the feeling of security. I moved into my house…read morerental a couple years ago and Mike's company came recommended from someone...I honestly do not remember who it was; I wish I could give them a hug! I guess I had never experienced a local security company or thought to even go with one. But I did! I am so glad I did. I recently contacted him because I was moving from Nashville and needed to cancel my subscription. I forgot how awesome he was. He is the only person that works for his company. He is personable and professional and remembered facts about me from 2 years ago. Who does that? No contracts. Just a flat fee a month and I did not even have to purchase equipment. I was reminded of the care he took in installing so as not to cause permanent damage to the property. He was so quick. I can only hope that the next security company I use is has high quality as he and his business is. Amazing customer service.

This company is continuing to charge my card for services that I discontinued in December of 2024…read more I have numerous emails, calls, and texts requesting cancellation, however, despite this - I'm still being changed for service for 6 months since moving from my home. Do NOT work with them. It started well but it's been terrible trying to leave. They are BARELY responsive and don't follow through with what they say they will do.

I was disappointed when I first had my security system installed. I felt I was misled when…read morepurchasing it. I received a call today from the customer advocate team. I once again voiced my concerns and disappointment almost one month later. Thank you Fernando Llados Jr for finally hearing me and for making me feel like a valuable new customer and resolving my issues and concerns. I was ready to cancel and suffer the consequences before he called me. So I rescind my first review and will give 4 stars.

(1 Star) This has…read morebeen one of the most frustrating experiences I've ever had with a security company. I signed up with ADT 11 months ago because I wanted a complete home security package, including cameras, alarm monitoring, and a smart keypad door lock that I could lock and unlock from my phone. Within just a couple of months, the smart lock stopped working properly. I could no longer control it from the app. At first, I considered it more of an inconvenience than a major issue, so I didn't immediately call to complain. Unfortunately, that was just the beginning. Since becoming an ADT customer, I have spent countless hours on the phone with technical support trying to resolve the issue. ADT has replaced my keypad door lock five different times, and after all of those replacements, they still have no idea what is causing the problem. Instead of fixing the issue, their solution was to remove the lock from my system, give me a partial credit, and expect me to go purchase and install my own door lock--even though the lock was included as part of the package I originally purchased. I found that completely unacceptable. When I signed the agreement, I purchased a complete security system--not a partial one. I asked if I could cancel my service and move to a company that could provide a fully functioning system. I was told that because the rest of the equipment works, I would still be responsible for paying the remainder of my contract if I canceled. I even asked a hypothetical question: if my cameras stopped working and ADT couldn't fix them, but everything else still worked, would I still be required to continue paying under the contract? I was told yes. Unless the entire system stopped working, I would still be obligated to pay for service even if a major part of the system couldn't be repaired. To make matters worse, several technicians told me they would return on specific dates, but they never showed up. The only way I ever found out what was going on was by calling ADT myself. This ongoing issue has also cost me money. I've had to purchase multiple copies of keys because the locks kept failing. There were numerous times we simply left our doors unlocked because we were tired of buying new keys while waiting for another technician appointment. I also purchased batteries five or six different times, trying different brands because I was repeatedly told the batteries might be the problem, when in reality the issue was the defective lock. Now, after nearly a year of dealing with this, ADT expects me to research, purchase, and install my own replacement lock just so my family can safely secure our home. The final straw came when a representative asked whether I had already scheduled an appointment to have their lock removed. I explained that I wasn't going to schedule a removal until I had purchased a replacement lock because, based on my past experience, their technicians frequently failed to return when they said they would. I refuse to leave my family without a functioning lock because of ADT's repeated failures. I have been far more patient than most customers would have been. I've given ADT numerous opportunities to correct this issue over the past 11 months, but instead of providing a working solution, they've shifted the burden and expense onto me while continuing to hold me to a contract. If you're considering ADT because of their smart home features, my experience should serve as a warning. A security company should provide peace of mind--not months of frustration, wasted time, additional expenses, and a system that never works as promised.

I heard about VeriFi through a friend and reached out about having some TV's and sound bars mounted…read moreat two different properties. Communication was great and I could tell they take pride in their work and their business. I recommend them to my friends now!

VeriFi AV installed installed (2) TV's, (6) speakers, a soundbar, and setup a Sonos system for me…read more The guys did a great job. Very responsive and professional. I'll be using them again would definitely recommend.

My daughter stepped on her phone and broke it and I did not want to have to pay for a new phone. I…read morereached out and heard back within a couple of hours with a quote. A few hours later her phone is fixed!! He was prompt, kind, courteous and efficient! It only took him 30 mins and he came to our house! You can't get more convenient than that!! I never expected to have such fast service! I highly recommend if you need your phone repaired or a TV mounted! I will definitely use again!

Prior to arrival, Sohbe was extremely responsive. He was punctual, polite and professional with all…read morethe tools required. He also fixes iPhones! I would highly recommend his service.

I am giving 2 stars because we had good service for a few years, but in the last 3 years this…read morecompany has been absolutely a pain. This is going to be a long review... sorry. When we first started the service was good and the equipment all worked well. We had a simple system and we lived in a medium sized rural area in Texas, so there was no problem with getting a tech to come to our house when we had an issue. We moved to another house in the same town in Texas, and had another system installed with a few more pieces of equipment. Everything still worked fine, but the thermostat we had installed had issues connecting to the panel. It was still not that big of a deal. Then we moved from Texas to Tennessee. They put our account on a year long moving hold. We now live in a urban area about an hour and a half from any major city. When we called to have the system installed at our new home the time that they had for the tech to come out was at 5 pm on Halloween, so we said ok. The guy came out and installed the panel, and the door lock. He said he could not install the outdoor camera because he did not have the right drill bit. And he could not hook up the doorbell camera because the wires were cut too short. He said he would call me to reschedule another day that he could come back and finish the job. He took the outdoor camera and the doorbell camera with him when he left. He also did not install our door sensors either. A month later when he did not call or come back, I called the company to ask for him to come back and finish the job. They had a hard time trying to schedule a tech because we live so far from where they would be coming from and they have to cross time zones to get to us. When we finally got a date to finish the installation I left work early to be home when he got there. Well nobody ever showed up. I called the company to find out when the tech would be there and they said we do not have an appointment scheduled. When they looked back in the records they said it looked like someone canceled and never told us. By this time I was fed up with them and told them I wanted to cancel my service. They said that I cannot because we were financing the equipment. I told them that I did not even have half of the equipment that I was supposed to have. But in order for them to get those items taken off of our loan they had to send some one out to inspect and make sure we did not have it. Some one finally came out and months later and many phones calls later they finally removed those parts from our loan. After a few months of paying off the loan and paying for a serivce that was not monitoring anything becuse it was still joy fully installed we called to cancel our service. They then told us that we were still under contact, when we were originally told that there was no contract. Long story short, if you live in a bigger city and you need this service, it should be fine, as long ad you never want to cancel, but if you live in urban areas do not bother with this company.

Entered our neighborhood which is clearly marked as "no soliciting". Also, illegally entered my…read moreclearly marked property and rang my doorbell, clearly ignoring the "no soliciting" sign and was reluctant to leave. I had to advise the individual that I would contact the police if he didn't leave my property.

Just had the most insane experience with Xfinity. My fiancé and I have been loyal customers for 5…read moreyears. A couple of days ago, after having a balance of $0, because everything is paid off, every month, on time, no matter what, we woke up to a charge of $682. How. How in the world does that even happen? He spent 4+ hours on the phone with multiple managers, employees, and supervisors, and NO ONE had a clear answer or reasonable explanation why this balance appeared. We were hung up on several times, one call while speaking to a manager, which is very unprofessional. Now they're trying to claim that the issue was with the bank, that the payment was late or never went through which is also wrong because the payment was pulled SUCCESSFULLY, every time we paid and we have proof documenting this. The lack of responsibility, accountability, and failure to provide rational or reasonable explanations regarding this incredibly high charge is negligent and unacceptable. We have proof that we have paid, on time, every single month. Now Xfinity is giving us the run around because no one can figure out why this random $682 charge is on our account when on January 22 (today is February 4) the balance was fully paid off and showed a $0 balance due on the billing statement. DO NOT GET SERVICES FROM THIS COMPANY. No one knows what's going on and it's clear a lot of work is out sourced and those people don't know what's going on either. So incredibly frustrating and disappointing. We were paying $145 a month for 2GBPS with Xfinity and now we're moving to Google fiber and paying $100 a month for 3GBPS. --this review isn't based solely on this location but on our experience overall with Xfinity.

If you live in the area I highly recommend United Communications for internet service instead. I…read morecannot begin to count the number of mistakes, hours on the phone, hours in the help chat, or number of headaches Xfinity has caused. While employees are generally welcoming in the store, I've had numerous reassurances that different problems would be resolved and they simply were not. I've been overcharged and requested refunds multiple times. Don't even bother trying to call any Xfinity store because you can't connect with a representative. Please save yourself time, money, and energy by picking a different internet provider

I placed an asap service request. This is the only company that quoted and installed the same day…read more Top notch work at a reasonable price.

After being out of town for a week came back sick and found water heater completely out and having…read moreleaked in crawl making a great work environment. Called Fix-All Handyman about 11:30am. He responded quickly, rearranged his schedule and installed a new water heater by 5pm. Who could ask for more?