I've been a client of Dr.Mary's for many years and have nothing but compliments about her service, despite the high volume of customers and her heavy load. Hats off to you,Dr. Mary! read more

The office is small, crowded and noisy. Dr. Luong was late, rude, and rushed. She spent less than 5 minutes with me and performed a superficial exam. I will never step in her office again. read more

Dr. Luong is to the point and doesn't waste your time. She hears your concerns and addresses them as well. Her appts may not be long but they are precise. read more

Dr. Luong is sweet, funny, and incredibly helpful for someone like me, who struggles to make up my mind about things like contact brands and the various types of contact solutions. This is an affordable place to get your contact/glasses prescriptions, even without vision insurance. Highly recommend you schedule an appointment or come in the early morning when it's not so busy. read more

Dr. Luong is great. She listens to what you say and will give you her input. On top of that she is a good Doctor and will take the time to do a through exam. Nice lady too! I like the way she does things. Busy lady, but good! read more

Dr. Luong is not the most friendly doctor I've ever seen. Took a year for her to listen to my concerns and actually do what I asked. I would see the other doctor if you're a new patient. Office staff, however, is efficient and friendly. read more

The doctor was very curt and rude. Not professional at all. I was very surprised. Even the receptionist seemed embarrassed by the doctor's behavior. She didn't want to engage with me when I asked her questions about my needs. Dr. Kim was much more professional. read more

I have seen optometrist for a few years now. Idk just felt like she did half the job of one I have seen in the past. When I first went to make my appointment the girl behind the counter did oh yeah we take that insurance. I went to order my glasses. They said they are out of network. I was not going to get my full benefits. I guess for me I would say so more before you go. I won't be back sorry... read more

I was really skeptical to go here because of the negative reviews but I decided to go anyway because it's in my insurance network and I'm so happy I did ! The Dr was so sweet and quick . My appointment was at 3:15 & I was out the door by 3:30, went right next door to choose new frames & was out of Costco by 3:58. Got everything done in 45 minutes, will definitely be back ! read more

I had such a bad experience I do not believe I will ever have another exam at this Dr's practice. Even more I may not even have another eye exam at a Costco optical. Even though they claim to be independent but it appears they are not. I called in the day before as I have many times in the past to schedule an appointment. The receptionist informed me that while they were fully booked for appointments, between 10am-12pm M-F they had walk-ins. The next day I showed up really early as I was running low on contacts and being that it was the holidays I wanted to beat the rush of people that shop during the Holidays. They ended up opening at 9:45 am and I walked in and was greeted by a young woman, who looked for my file (as I have been there before many times), made me take off my contacts and performed the preliminary exams they normally perform. Even though she had given me a contact lens case to temporarily place my contacts, being dailies, one of them became unusable. Being that I was first with no one else around I didn't worry since they normally give you a pair in the new prescription to try out and per the young woman I was obviously first. While I was waiting a family came in and started talking to the young woman on a first name basis and asked if they could be seen even though they had appointments at 2 and 5pm. At this time the actual receptionist showed up, at which point I realized that the person that had been helping me was a Costco employee and not an employee of "the independent office". I was a bit frustrated, but I did not say anything. The mother asked if they could be hooked up as her husband needed to get a tooth pulled out before they went on a cruise, the receptionist told her yes, they could squeeze them in as walk-ins. At this point I was blind due to having been asked to remove my contacts and having my file prepped and was ready to see the doctor, but wasn't too worried as being the first one I was hoping I would be seen before getting a headache by being semi blind. Soon after another Costco employee came in asking as a favor to be squeezed in without an appointment as they wanted to be seen before the holidays, to which the receptionist responded no problem. 10 minutes later or so the actual doctor walks in and the receptionist lets the first member of the family in, at which point I reminded her that I had been patiently waiting without contacts as the Costco employee had asked me to remove them, and had been first in line. She informed me that all those people had previous appointments (even though they never take appointments during walk in hours and the patients themselves had stated that they either had appointments really late in the day or per their own words, no appointment at all) and told me I would have to wait a couple hours. At this point I asked to have my name removed from the list as I could not risk having more friends show up. At that point the Doctor was finished with the first family member and came out. I explained the situation and she immediately became combative stating that the clients had been first and that they had 10 am appointments. Not wanting to argue I asked if I could get contact lens in my old prescription so that I could safely drive away. She was quite mad at this point and handed me contact lenses that I suspect were not my brand as even though I could not see the packaging color was not the usual dark grey, but rather a brighter colored set. That along with her never having asked my prescription made me think she just handed me a random set, and I refused to accept them and left as she was getting louder. I spoke to the warehouse's assistant manager and stumbled out of the warehouse, and called Costco corporate to file a formal complaint. Being that there was Costco employees involved I did not want them to hide the complaint as it was quite frustrating to have been left without contacts and still be expected to wait almost half the day in the office just because their friends showed up. The corporate office had me wait and talk to the actual warehouse manager. The manager talked to me and asked what I wanted out of this situation, and tried to bribe me with a pie or something. I told him I am not a freeloader and only wanted to have my file shredded and leave. The doctor quickly began making up lies that I had been abusing her other patients, (even though another patient had been there and corroborated that had not been disrespectful, nor even spoken to anyone except the receptionist and the doctor herself. Upon asking for the file to be shredded I was asked to sign a document, however they could not find the file. It turns out that the Costco employee had taken my file back into the store and per the Costco manager it was ok because they were the same thing. I asked why they had a sign posted stating that the optometrist was independent at which point he said it didn't matter because the Costco employee was also trained and observed HIPPA. read more

Horrible experience. She doesn't listen and only does what she wants, not what you want as a patient or customer. Surprised Costco has a doctor like this. Find someone else to go to. read more

I went to Costco for an eye exam for the same reason everyone else does: it's cheap. For $99 you can get a contact lens exam if you have astigmatism. Unfortunately, Dr. Luong was out, so I saw Dr. Phoebe Nguyen. My experience was awful from the beginning. I called ahead of time and they said they accept walk-ins Mondays through Fridays. I went in at 10:45 on a Monday morning and the receptionist answered several calls before acknowledging me. She seemed very agitated and stressed. She finally asked me if I had an appointment. No greeting, no hello/how are you, nothing. I said no but I was hoping to get one, and she rudely said she can't take any more walk-ins but to come back at 3:00. So I ran some errands and came back at 2:45. At 2:45 the door was closed and had a sign that said they will be back at 3:00. I browsed the optical department and noticed a lady standing outside, so I asked her if she was waiting as well and she said she was. I decided to stand behind her so I would be sure to be next. The receptionist came back and a Mexican lady cut in front of me, insisting that she was first. I told her I had been waiting but the receptionist spoke to her in Spanish and let her in ahead of me (I am white, so I'm used to this type of thing in Salinas). Then she loudly exclaimed, "That's it! I'm not taking any more walk-ins!" I stood in line while she processed the others and when it was my turn she took my name. I sat down and after around 45-60 minutes had me fill out paperwork, then told me it would be another hour and a half. She took my phone number and said to come back. I came back an hour later and got called in right before 5:00. The doctor did not introduce herself, so I asked her her name and she just said "Phoebe." I asked her her last name so I could address her accordingly, and she said just Phoebe is fine. She quickly did the contact lens exam, but stopped a few times to check texts on her phone and take sips of coffee. Very unprofessional. The last thing I want during an eye exam is some rank coffee breath from the doctor when her face is two inches from mine. I also noticed that her hair was long and unbrushed, making her look as though she either didn't care about her appearance or was clueless as to how a professional should present herself. After fitting me with some contacts, Phoebe said that I'm between prescriptions and that they don't make one that will fit me. She then looked at my eyes in the microscope for several minutes and asked me questions about which doctors I've seen. She held my eye open with her finger, not allowing me to blink, and shined a very bright light in it for an extended period of time. Normally the doctors do this part quickly, but she did not. My eyes were in a lot of pain afterwards. Phoebe then told me that I am not a candidate for contact lenses and that she wanted me to come back for a second opinion. She went back to her phone under the pretense of googling a photo for me, claiming that I had "blood vessels in my eye," but I know she was trying to check her texts. She made me wait and then showed me a photo that was not at all helpful. I told her that I did not understand why she was saying I couldn't wear contacts, because I've been wearing them for years and have never had problems, and she said that she didn't want to lose her license and that she needed a second opinion. Then she condescendingly asked me if I wanted her to write down whatever "condition" I had for me, and I said no. She said that there and been too many changes in my eyes (although she had never seen me before) and repeated that I just was not a candidate for contact lenses. I was obviously upset, after wasting half my day waiting for this exam and then being told this ridiculous news, that she said she would not charge me for it. She then dismissed me quickly because she had another appointment to get to. A week later I went back to my old, more expensive doctor, Dr. Moro. When I told the receptionist about my experience at Costco, she said I'm not the first person to say that they have been turned down for contacts. Dr. Moro's associate, Dr. Kovach, said that there is absolutely no reason why I should have been told I can't wear contacts. So overall, the point of this long rant is that going to Costco was a complete waste of my time. Both the receptionist and doctor were rude and unprofessional. I recommend asking for the other doctor if you go to Costco. I'm hoping that Phoebe's demeanor is not an accurate reflection of Dr. Luong's practice. read more

I just left there very unhappy! I went in to get one of my eyes fitted for a mono vision contact. I had already discussed the mono vision with my regular Dr. unfortunately his office cannot help me with the fitting. I go in and expain,what ai wanted Dr. Luong was not wanting to get what I came for and suggested glasses and was very pushy and combative with me. There was NO telling her otherwise. Very disappointed. Was trying to save a little money going to Costco and it WAS NOT worth the visit. I highly suggest to go elsewhere without the headache. I will! read more

Called twice to try to get an appointment. Both times the phone rang over 3 minutes before someone would answer, the first time they answered and hung up. Someone finally answered the phone the 2nd time and couldn't get me an appointment for glasses for 18 days. I thanked her for her time, hung up and called the Gilroy Costco... Guess what! They had same day appointments, I made an appointment for tomorrow! Just take the drive to Gilroy, such a much nicer experience. read more

Dr. Luong is an amazing optometrist. She is very knowledgeable and very friendly. I have a really bad astigmatism and she suited me with great options to improve my vision. Her eyeglass exam is $49 which is a total bargain! She's located inside Costco which can make it a 2-for-1 special (shop and check-up). Will definitely be returning!! read more