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    Lute Riley's Body Shop

    3.7 (6 reviews)

    Services - Lute Riley's Body Shop

    Bumper repair

    Auto frame testing

    Auto steering and suspension repair

    1 More Service

    Rear-end damage

    Lute Riley's Body Shop Photos

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    2 years ago

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    5 years ago

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    6 years ago

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    7 years ago

    Great customer service and awesome work for a fair price. They keep you updated on the status of your visible.

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    Richardson Body Shop

    Richardson Body Shop

    2.9
    (36 reviews)

    I am very disappointed at the Richardson Toyota Body Dealership service, misinformed,…read moremisrepresenting and lack of the service information. I went to Richardson Toyota on 05/26/2025 for the Toyota service recall to repaint my vehicle with the newest testing designed new color Toyota had on my vehicle. The color is called (PEARL color). When the Service representative inspected the vehicle had mentioned he was going to paint there and here all over the vehicle. I even asked if that means you are going to paint the WHOLE CAR? He said YES and it will take 2-3 weeks to complete this job. After the service, I am thinking my vehicle will be completed and done with Toyota Corporate Service recall, and I thought this was a onetime thing done deal. As far as I know, ever there is a recall or service recall you can only use it for one time only and was never thinking of still being active until the expiration date. The Service Adviser never explained that if any other peeling of this vehicle is still covered by Toyota Corporation and I will need to bring it back before an expiration date, or either letting me know that some spot was not painted for me, keep an eye on it. In the Middle of January,2026, I noticed the paint peel of the vehicle and had tried and tried to contact the representative and tried to speak with him directly but was unable to reach him directly. I kept up and started leaving messages at the end of January. But he never calls me back. Then in the beginning of February, I called back and was still unable to reach him. Then I finally reached him in the beginning of March, and it turned out that the car roof was never painted and my Toyota Corporate recall warranty service also ended 02/01/2026.

    I am still in shock over the treatment I received from this company. I can't believe this is on the…read moreapproved list through my insurance company. When I first walked in, I was greeted by Peyton. He was so nice and assured that they would fix the damage to my car like new. I was so pleased with his approach. Now I know that was all fake. He is a really good actor. My car was in there for a month getting the window replaced and I had some damage to my side panel. When it was done, I went in and paid the invoice and left. The next day I noticed the cover to my side mirror was missing. I sent a text and Peyton said it was like that when I brought it in and that he had a picture to prove it. This was absolutely not true. I back up into most parking places and would definitely notice if my 2021 vehicle with only 9000 miles was missing the mirror cover. However, just in case, I asked him to supply a picture showing the time it was taken. I never received that picture. Then I realized the window that they "fixed" wouldn't stay up. The only way I could keep it up was to turn the car off as soon as it hit the top or else it would roll back down. How could they miss that? I went in. Peyton was a completely different person than the nice guy I met when I dropped my car off. He was so aggressive and rude. He wouldn't even consider the fact that they might be at fault for my mirror cover. When I showed him about my window, he literally rolled his eyes acting like this was such a minor problem. He then took my car back to the repair site. I followed behind. He came at me telling me I wasn't allowed back there. At that point I felt like something Shady was going on, so I explained that I was going to go because I needed to make sure nothing else came up missing off my car. He then yelled at me saying that the mirror cover wasn't their fault, and he will not replace it. I told him I was well aware that he wasn't going to take blame, but I was still going to stand there to make sure everything went smoothly. Mainly because at this point the way he was treating me I did not trust my car in their care at all. So now, he tells me I owe them $100 because my window and the damage repair were two separate claims. I thought this was how it was from the beginning but since I was only charged $500, I figured they were able to keep it all together as one claim. As I said before, I absolutely do not trust them. I said I would need Farmers to call me to confirm this. He now was yelling saying I needed to pay it now. I said I couldn't until I talked to Farmers. He said that I needed to go in and talk to his GM. I was in a hurry, so he said he was going to have his GM come out. I said OK. I waited. Once the window was fixed, no GM, I left. Later that night I saw a missed call and voicemail from the GM Jason. He was SCREAMING. This morning Jason called. When I answered he was already screaming. I asked him to let me talk but I couldn't get a single word in. He said I owed $500, and he was going to take legal action. He kept screaming. No matter how many times I waited for him to finish, and I would try to talk he would talk right over me screaming again then just hung up on me. I called him back. I asked if this was how he treated all his clients. He began screaming again. Now I am almost in tears. I had never been treated like this from a company. I tried to explain that I just needed Farmers to call me to tell me what I needed to do but he was calling me a thief and that he was going to sue me for theft of services. He hung up on me again. I was shaking. Being a woman is hard enough, but we all know how hard it is to be a woman and any automotive service place. I know he would never had yelled at me this way had I been a man. Reading more reviews about this place makes me see they target women and try to take advantage. Jason and Peyton are the worst kind of people. Please do not bring your car here. Ok

    Lute Riley's Body Shop - bodyshops - Updated June 2026

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