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    LuxConcierge

    4.9 (95 reviews)
    Open Open 24 hours

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    John K.

    Greatest car leasing experience one could have, hands down. Andrew is a fantastic person to work with, got me the best deal on a 2026 MB C300. I reached out to him in the morning and was in my new car by 6PM the same day. Do not hesitate to work with LuxConcierge, they're the best!

    My nee car(;
    a - g.

    I had an excellent experience purchasing my new car through LuxConcierge. The entire process was smooth, fast, and completely stress-free. Hadi provided great customer service. professional, responsive, and truly attentive to every detail. He made sure everything was clear and handled efficiently, which made the whole experience enjoyable. Highly recommend Lux Concierge and especially Hadi if you're looking for a seamless car-buying experience.

    Outgoing SL55 replaced with RS e-tron GT

    Used them to get into my SL55 a few years back, absolute steal of a deal. SL lease was coming due and they got me into the lowest priced RS e-tron GT in the country (I think). These guys know how to negotiate the best deals for their customers. Top notch service, the only broker I will ever use and recommend to friends.

    EQE 350 4matic
    Alexis K.

    My husband and I had the pleasure of working with Andrew at LuxConcierge and we are so glad we did! He got us an amazing lease deal on a Mercedes EQE 350 in the color and trim that I want, plus with the added options. This was all done over the phone and he found the best deal for me in less than an hour. He was very responsive throughout the process and always replied to any text messages or call promptly. Initially my husband and I went to various dealers to look at our options and trust me, you won't get a better deal than with LuxConcierge. We're beyond thrilled with our new car and huge props to Andrew for the work that he does. Thank you!

    2025 GLC350E
    Kory P.

    While searching for a vehicle through social media, I found LC through Instagram and messaged them. Before I knew it, Hadi responded and streamlined the whole process. I got the deal I asked for with zero haggled and I picked up the vehicle the following day from a local dealer. This was the easiest car buying process I've ever done. Thank you Hadi! Highly recommend this leasing company, they beat every other offer I had.

    Valer C.

    Used Andrew from Lux Concierge to get a Macan loaner lease for a great deal. The entire process went smoothly, with me switching the cars I wanted a few times and Andrew always providing his point of view and any options he had available. In terms of the actual purchase experience, it was great. The process went smoothly, fast, there was no negotiation with the dealer needed and no guesswork. The price was what was established, we were in and out in under 3 hours from the dealer. Would highly recommend to anyone that doesn't want to go through the tedious and sometimes painful process of negotiating with a dealer.

    Alex Z.

    Leased my AMG E53 through Makayla -- and wow, she absolutely crushed it. The numbers were way better than I expected, no back and forth, no games. I didn't even tell her my favorite color, but somehow that's exactly what showed up. Felt like the car was meant for me. Can't thank her enough. She just gets it.

    Pierce B.

    Great working with Hadi - was able to walk us through the process and even helped us arrange the shipping of the vehicle. Would recommend!

    Jon B.

    This was my first time using an auto broker and worked with Andrew to find a great deal on a Taycan. Andrew is very professional, knowledgeable, and responsive. It was a great experience from start to finish. Andrew took the time to understand what I was looking for from the outset. He put in the time to find the right car on the best possible terms, and then coordinated everything from transportation and delivery of the vehicle, to arranging my lease return. I've purchased and leased many vehicles but won't do it again on my own and will work with Andrew on all my future vehicle purchases. Thank you, Andrew!

    Leo Z.

    Dream came true! I finally got my Hummer through Makayla -- and at the best price possible! She was incredibly professional, efficient, and made the whole process smooth and stress-free. If you're looking to lease or buy a car, I highly recommend working with her. Absolutely trustworthy and amazing to work with!

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    1 year ago

    Smooth experience! Got us a very good deal. Makayla was very quick to response. Would recommend!

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    7 months ago

    Andrew helped me secure a fantastic lease deal! He was responsive and communicative and we got the deal down within one day!

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    Page 1 of 3

    Ask the Community - LuxConcierge

    Review Highlights - LuxConcierge

    To top it off, Andrew was even able to accommodate a last-minute request to bump up my pickup time on the day of.

    Mentioned in 40 reviews

    Read more highlights

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    Van Nuys CDJR

    Van Nuys CDJR

    2.9
    (2.4k reviews)

    Great experience on Sal to getting me a Chrysler Pacifica . He is respectful and professional.read more

    I do not recommend coming here to buy a new car if you want a good, honest deal…read more I recently leased a new vehicle from this dealership, and what should have been an exciting purchase turned into a frustrating experience. The truck was delivered with visible scratches already on it. When I flagged this, I was told to bring it back in for repair -- but instead of offering a loaner vehicle so I could still get around, they only offered an Uber to and from my house for the day. That was just the start. Since taking delivery, I've had an airbag warning light come on and noticed the alignment is off -- not exactly what you expect from a brand-new truck. The finance side of things was its own headache. The moment the paperwork was signed, the finance manager seemed to vanish -- no one on staff could tell me where to find them for follow-up questions. I'd strongly encourage anyone buying here to read every line of your contract before signing, because add-ons have a way of getting added without a clear conversation about them. To make matters worse, I've called the main sales line multiple times asking to have Gustavo call me back -- silence every time. Even showing up in person, nobody at the dealership seems to know where he is. At this point it's easier to find Jesus than it is to find him. My salesperson, Mandeep, was nice and helpful throughout the process -- but that seems to be true of everyone here right up until you sign. After that, it's like you're dead to them. Part of this is on me -- I didn't shop around enough beforehand, and other dealers later quoted me a noticeably cheaper price for the same truck. Lesson learned, but it also means this dealership knew they weren't offering a competitive deal and sold it to me anyway. Between the vehicle condition at delivery, the ongoing mechanical issues, the vanishing finance manager, and now an unreachable salesperson, I'd think twice before buying here -- and I'd definitely get quotes elsewhere first. All of this was reflected in the survey w/ Stellantis. Mandeep input my email address incorrectly but I got it... tsk tsk. And to the management team, you have my number if you need to reach me. Don't put some canned response.

    Van Nuys Kia

    Van Nuys Kia

    4.0
    (1.7k reviews)

    I want to say thank you to Josh and GM who really helped me get a great deal and get my new car!…read moreJosh has the best customer service and really welcomes you at Kia van nuys. Thank you for taking care of me!

    Recently got a K5 GT from Van nuys Kia. I have to say thank you to Farid, Jacob, Angel and finance…read moremanager Russell. Everyone took great care of me. I get that it's difficult going to a dealership nowadays but if i were to get another Kia, i would come right back here without question. I didn't like the dealer add ons but they did manage to get me the payments i wanted, the rate was way better than i got from chase. Angel was my sales guy. Very rare nowadays but he's authentic and i'm glad my appointment was with him. He took care of me and showed me the vehicle i wanted. We took a test drive and that was it, i knew i wanted her. He worked with the finance people and managed to get me my rate. Took care of the vehicle before i picked it up and showed me around the functions. Overall, look for Angel, he's a honest good guy. Farid is the manager that approached me while waiting and offered me a drink and was nice enough to chat with me while my paperwork was being written up. Congratulated me in the end and also said goodbye which i appreciated. Jacob, reached out to me on the phone in the morning concerning my appointment with Angel and i appreciated him for that. Made my appointment seemless. Finally Russell. Just all around great finance manager. Got my rate and then made it way lower while i was able to get additional packages. So that was really cool. I didn't want the packages but if the terms were the same but the rate and payment went down, then i'm all for it. Thank you for taking great care of me Russell. Hopefully i got his name right. Overall, it was a great experience, my only complaints are dealer add ons and i wish i got the exact car i wanted with the additional GT1 package but it was sold and i got the 2nd best. Also the music in the showroom doesnt help but aside from that. I'd come back.

    Keyes Lexus

    Keyes Lexus

    3.6
    (2.1k reviews)

    Tiko very good guy and salesman. He will do everything to help you. Unforunately his manager Tim…read morecame in acting tough and ruin the experience. I recommend Tiko 1000%

    I originally left a 5-star review after leasing my RZ from Keyes in 2024. But I'm changing it to 2…read morestars because unfortunately my experience was so different as a returning customer. First, If you're trading in a vehicle, PLEASE get outside offers before giving your car to Keyes. They offered me only about $800 in positive equity for my low-mileage RZ and repeatedly told us I was lucky to even have that because EVs depreciate so badly and often go "upside down." A few days later, I sold the exact same car and received over $5,000 in positive equity. The primary reason we walked out was the treatment we received from the sales manager, Jimmy Amour. Roman Syed, our salesman, had been cordial, but Jimmy was arrogant, abrupt, unfriendly, and seemed irritated that we were continuing to negotiate a deal AT a dealership. He repeatedly emphasized that their $5,000 discount was an exceptional deal nobody else would give me, used language about Roman being "like family" and therefore us being family, and then pressured us by saying the offer was only good that night and essentially that if we didn't want it, we could walk. So I walked and it was the best financial decision. Within days, Lexus of Glendale treated my family and me with patience and respect and gave me nearly $8,000 off a higher-MSRP RX 350h Premium+. They also gave me the miles and the down payment I wanted. Both factors that Keyes refused to compromise on. Combined with selling my RZ separately, walking away from Keyes saved me thousands while getting me exactly the vehicle I wanted. What disappoints me most is that I was a returning Keyes customer. I came back because my first experience had been positive. I don't expect a dealership to accept every number I ask for, but I do expect respectful treatment and straightforward information rather than being told an offer is essentially unbeatable when it clearly isn't. Shop around, leverage your offers, and don't be afraid to walk away. I'm very glad I did.

    Loyal Signature Motors

    Loyal Signature Motors

    3.9
    (142 reviews)

    Best selection and great cars. My experience was very good with this dealership. The staff here are…read moreprofessional and friendly. Always will go back to them for my next car.

    My experience at Loyal Signature Motors was incredibly disappointing. I had an appointment to look…read moreat a 2017 Volvo XC90 T8 Plug-in Hybrid, but when I arrived, the salesperson wasn't prepared for my visit despite receiving a text confirming my appointment. From the beginning, his attitude was rude, dismissive, and condescending. When I mentioned that I had previously asked about the warranty coverage on the vehicle, instead of simply answering my question, he responded, "What kind? There's a lot." I explained that I was asking whether there was bumper-to-bumper coverage, but he acted as though my question was unreasonable. I'm currently shopping several Volvos, so I didn't immediately remember which one I had inquired about. Rather than helping me figure it out, he snapped, "Which one? I have a lot." It felt like every question I asked was met with irritation instead of customer service. The worst part came when we discussed the vehicle itself. He repeatedly told me, "Let me educate you," while providing information that was simply false. He insisted that the Volvo XC90 T8 was not a plug in- electric/gas vehicle and proceeded to explain how a regular gas hybrid works. When I asked why the vehicle has a charging port and what the electric-only driving range was, he claimed it was basically "just the way cars were built that year" and that it was "the style." That explanation is completely inaccurate. The XC90 T8 is a plug-in hybrid with a rechargeable high-voltage battery that can drive on electric power before the gasoline engine is needed. Ironically, during my test drive I found the Plug-in Hybrid driving modes myself, confirming the vehicle absolutely does have an electric driving function. I don't expect every salesperson to know every technical detail about every vehicle, but I do expect honesty, professionalism, and respect. If someone doesn't know the answer, they can simply say so or look it up. Instead, I was talked down to, given incorrect information, and treated as though I didn't know what I was talking about. Buying a car is a major purchase, and customers deserve to be treated with respect--not condescension. As a Black and Asian woman, I also left feeling that I was treated differently than I should have been. I can't say for certain what motivated his behavior, but the dismissive tone, condescending comments, and overall treatment made me feel singled out and raised concerns that race may have played a role in how I was treated. Regardless of the reason, no customer should leave feeling disrespected or unwelcome. Based on my experience, I cannot recommend this dealership.

    All In Auto Group-Van Nuys

    All In Auto Group-Van Nuys

    3.1
    (48 reviews)

    i bought a 2016 Honda civic last October 2025 and Mike help thru the process, in less than an hour…read morei brought home the car i was looking for a long time, Mike is great and very straight forward no haggling and he gave me a descent discount and took my Sentra as a trade with a good price. I've been using my civic as my daily commute and i have put on 4 thousand miles without any problem I like this dealership i will come again to this dealership in my next purchase in the future

    5 Stars - A Rare and Honest Experience in the Used Car World…read more I want to share an incredible and rare experience we had with All In Auto Group in Van Nuys, and specifically with Michael Khlaif, the owner, who went above and beyond to take care of us in a way that you just don't see anymore in the used car world. From the moment we arrived, we were treated with professionalism, kindness, and care by Michael and his team -- Alberto and William -- who all worked together seamlessly. I had already researched the car I wanted -- a 2016 Jeep Patriot -- and we completed the purchase on March 28, 2025. Just five days later, during a late-night medical emergency with my husband, the Jeep suddenly broke down while I was trying to drive him to the ER at UCLA. We were shaken, overwhelmed, and uncertain what would happen next. What could have been a nightmare became a story of rare integrity and genuine customer care. First thing the next morning, Michael had the Jeep towed from our home, fully diagnosed, and repaired -- at no cost to us. Although the vehicle was sold "as-is," he stood behind the sale with honesty and follow-through. He kept us informed through every step and made sure it was road-ready again, and even had extra keys made for us at no charge, which was an unexpected but deeply appreciated gesture. This is the kind of business that restores your faith in people. They didn't have to do any of this -- yet they chose to do the right thing. If you're looking for a used car and want to work with a team that truly values their customers, I wholeheartedly recommend Michael, Alberto, William, and the entire staff at All In Auto Group - Van Nuys. Their integrity, empathy, and service are unmatched. Thank you, Michael. You didn't just sell us a car -- you showed us what standing by your word really means. - Mary Lou Sandler Owner, 3 cubed studios, LLC

    LuxConcierge - car_dealers - Updated August 2026

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