Called to double check a warranty on an Altinator I bought a week ago from a different location…read more My number didn't come up and the older guy on the phone told me he's not gonna spend 2 hours trying to help me find my profile. We were on the phone for 2 minutes and only tried my number. Didn't take my name or email. Or try anything else. Shit service, hope the other employees are better.

i was in the store waiting to get check out and the only employee working decided to talk a phone…read morecall with a customer instead of putting them on hold to help me out other then that great store

Unbelievably rude. Didn't even want to have to write this review, but when I called to speak with…read morethe manager the assistant manager John hung up on me. I came in the morning with my dad to replace a car battery. Nobody was at the store so John checked the battery and told us it was dead and needed to be replaced, he said he couldn't do that for us because he didn't have enough people working so to come back at 1pm when more people were working. It seemed fair enough so I went and waited 3 hours to come back and get my battery replaced. I had to jump my car again to get back to the store at 1 and have my friend follow me for the second time on my only day off and wouldn't you know it they tell me that the battery can't be replaced at the store. After telling me to come in 3 hours later I'm sitting at the store with a dead car and John told me to come at 1 for a replacement that supposedly they can't even do. So I called the store after I was finally able to make it home to ask him if the store manager was on staff so that I could speak with them. John tells me that the manager won't be back until Tuesday and then proceeded to hang up on me. A lot of how I was feeling could have been helped with some kindness. Especially with the massive inconvenience that could have been avoided if he would have just looked my car part up or done any of his job that I'm sure he is triained to do. The way that John dismissed me and spoke to me on the phone before hanging up is absolutely unacceptable on an level. If you guys have audio in the store or recorded phone conversations I beg if anyone cares about how people are being treated at this store to listen for yourself.

The sign on the door says they're open till 9 PM, they closed over 10 minutes early, they…read moreconsistently forget to put their open sign light on also.

Who writes reviews for an auto parts store? Me. But that's because this place blew me away with…read moretheir customer service. I called at 5:45p because my front headlight went out and I needed a replacement bulb. The lady who answered said the store closed at 5:30p but she gladly looked up my model of car and had the bulb in stock. She said told me I could stop over and pick it up and if I wasn't there by the time she left she'd leave it outside and I could come pay later in the week. Seriously!? That is small town service in the Chicago area, it is rare but I will go out of my way to buy auto parts here forever. Side note, she was still there when I picked it up. And the location is wrong on here, it's west of 59 on NW 14, just past Chase.

We will never go to O'Reilleys again. I don't even know if I spelled that right but it doesn't…read morematter. Those guys don't care about your well being or your success in life. But do you know who does???? Kenny at this Auto Zone. We walked in not knowing the answers to all our problems and he solved them all. Got us all the right tools we needed and helped out with getting some old tonneau cover brackets off. This dude is the best Auto Zone employee we've ever encountered and we owe it all to him.

Came to return coils, and because there wasn't a marking on them, which isn't my fault they implied…read moreI was returning parts that were not from them and wouldn't return them. I've been going here for 12+ years with 9+ cars on file. Besides that I've had issues with them telling me they have parts in stock and then once I get there they don't. this store has definitely gone downhill recently. definitely be reaching out to corporate.

This is exactly what you expect…read more A clean auto zone with nice people. I don't go here often but when I do I always have a good experience. They put the wiper blades on for you too.

Went in for a headlight, was promptly greeted and assisted with what we needed. Joey was super…read morepatient and helpful. Thank you!

Ordered the truck cap came in in a couple months. Got it put on the day after it came in and only…read moretook a hour. Looks great

The owners are incredibly knowledgeable, helpful, and patient. All work is well done and timely…read morecost are really affordable and well priced compared to other similar businesses. We are repeat customers and highly recommend.

Needed a deep cycle marine battery during the Coronavirus - Illinois shelter in place. The…read more"curbside pickup" worked well. Called them and they came out and took the old one from the trunk and put the new one in the truck with no personal interaction needed...

Bought a few batteries here. Shawn was very helpful. I will go back again. Had everything I needed…read morein stock.

Sunday night, 7:30 and I need a battery for my Hyundai. I called Advance Auto parts and Tracy…read moreanswered. I told her my problem and she checked for the correct battery and it was in stock. She said they closed at 8:00 I said I was on my way. When I arrived she greeted me and asked Manny to please check my battery to make sure that was what I needed. It was. Manny had the battery changed in record time and I was on my way. My thanks to Tracy and Manny, you two are the reason Advance Auto is my choice.

The employees are very helpful. Pedro came outside to help me with my car's hood latch, as it…read morewouldn't close. He spent time oiling and working on it. He went above and beyond what I could have expected. He sold me a headlight and some other products. He was very informative, and I felt he was very honest. Finding an honest person to help with cars is a big deal for someone like me who doesn't have much car knowledge. I will definitely be a return customer and recommend this place.