I want to start off by thanking Kim for taking her time on doing my nails and if you decide to try this place out please make an appointment with Kim. I selected this nail salon to surprise my mom for her birthday because it seemed to be a really good place. I was very disappointed and will not be coming back.
First of all, their deluxe pedicure states callus removal, and my mom has always struggled with callus on her soles. We've never had an issue at any other nail salon and they always remove it when asked especially when their deluxe pedicure states they remove callus, however at this nail salon this was not the case. All they did was add a scrub on her legs, pass over her soles with those yellow foot scrubbers they use, then proceeded to cover her legs in a mask, and finally used hot rocks and called it a day.
The "callus" removal they did with the yellow scrub is the same thing they did to me and I asked for a regular pedicure, we would have never paid for a deluxe pedicure if that's all they really did. When I told them that they did not remove her callus and I could still very clearly see it, they claimed that they did, then used a dirty nail file and some Vaseline for lips to "remove" the callus. They asked my mom to touch her soles and said "see it's soft" I got angry and said "yea it's soft because you used Vaseline but as soon as it dries the callus will continue to be there."Another employee told me that "no matter how much we file the callus will not be removed." I obviously knew that it wouldn't be 100% removed but they didn't even try. Finally the employee doing the pedicure pulled out the nail file machine and angrily began filing away and removed the callus. If she had done that from the very beginning they wouldn't have wasted so much time.
The lady that did my moms nails did a sloppy job. From the pictures you can clearly see the streaks, I understand it's because it's a matte top coat, but from all the nail salons I've been to the matte top coat has never looked as streaky as it did here. Not only were the streaks the problem but she didn't bother to clean up under my moms nails and left acrylic clumps underneath. The lady that did the pedicure did a sloppy job on her toe nails as well.
Kim did my nails and I appreciate her for taking her time and making sure the lines were perfect. After further inspection the white nail polish is clumpy, I can see lint trapped under the top coat. I understand things happen and I'll probably have lint trapped even when I go to other nail salons, the clumpy white nail polish I think has to do with the type of nail polish they used. Regardless of how great Kim did, I would have probably paid less at other nail salons than I did here.
In total I paid $270 for 1 regular pedicure ($50), 1 deluxe pedicure ($55), my nails ($70), my moms nails ($75), and eyebrow wax ($20). I would have spent less at my regular nail salon and would have gotten better results. In total I left $50 in tips and 2 of the employees in my opinion did not deserve the tip because of their attitude and how they did their job.
I also provided updated images 2 days after I got my nails done, the nail polish is chipping off, and the top coat is starting to lose it's shine. Keep in mind I work as a bookkeeper and all I do is type on my keyboard and write every now and then, I can't imagine what nails would look like for someone who uses their hands more. read more