Update: It is very disturbing that so many people just want to jump on this racism bandwagon. As someone who actually witnessed this entire situation the customer that came in after ME was NOT white and the employee Anna was not white. ME was not asked to pay for her service up front, she offered to pay on the way out. And furthermore ME was done wrong by the employee Anna, not the other customers or employees. Other customers and employees told Anna that what she did was wrong. The Lead said Anna leaves one customer to help another customer all the time. Management needs to deal with Anna. Original review: I was present and witnessed the incident involving M.E. at Luxury Spa & Nails. While M.E. described the situation as racist, both customers did not appear to be white, and it appeared to be a customer service issue. What I can say is that several customers and employees spoke up in support of M.E. during the incident and even after M.E. left. From what I observed, the issue was not caused by another customer. A customer simply asked for service, and Cindy, the lead employee, said no. However, Anna left M.E. to help that customer anyway. To be fair, M.E.'s nails were soaking at the time, and Anna may have believed she had enough time to assist someone else. Even so, Cindy repeatedly told Anna not to leave her customer and indicated this was an ongoing issue with Anna. Despite that, Anna continued doing so, which is a customer service problem management should address. I also found it inappropriate that M.E. was required to pay when the service had barely begun. Once she came back in to film she was refunded. My understanding is that the owner or manager, Nathan, was not present. Management should review this incident and address the employee's conduct. For balance, my own experience was positive. Leila gave me a great pedicure and was kind and professional. Cindy was also courteous and appeared to be making a genuine effort to manage a difficult situation. My concerns are specifically about the customer service issues I witnessed that day. Just a little two much drama for a Tuesday morning!! read more

Prejudice is unacceptable and I have experienced that here. Shame on you for asking only certain customers to pay upfront. read more

Luxury Spa & Nails - Hair Removal Near Me - Albuquerque, New Mexico

Bro I so tired of this. Why are there rules if they don't apply to everyone, people can just cut in line and you're okay with it? Very rude unprofessional don't support this labor farm. read more

These people are racists. They need to be shut down. A black person came in and paid for services. A white person cane after and asked to go before the black person. They actually provided service to the white lady first! Absolutely unacceptable. It stinks in there too. Smells like cooked cats and dogs. ​ read more

Superb service with Tammy doing pedicure and Ana manicure gel Atmosphere is great, remolded and clean read more

Luxury Spa & Nails - Hair Removal Near Me - Albuquerque, New Mexico

So sorry that incident happened to the young lady who was treated unfairly in order to accommodate a white person. What makes them so much better and more worthy of service over others? I don't understand but this is unacceptable service at a nail salon. This is why I do my own nails at home because these people don't like us for real. Just saying. read more

This nail salon is very unprofessional and the quality of nails is severely lacking. Never coming back.

This establishment is racist & unprofessional. If you're black & you choose to spend money here, you're funding your own disrespect & discrimination. read more

https://www.tiktok.com/t/zp8sfd9pu/ came across this video on tiktok everyone save yourself the time and money do not go to this establishment. read more

I rarely leave negative reviews, but this experience was unacceptable. The staff's behavior toward me felt discriminatory and disrespectful. I watched other customers receive much warmer and more attentive service while I was treated differently. Whether intentional or not, the experience left me feeling unwelcome. I will be taking my business elsewhere. read more

They don't take appointments but will take other people who come in after you. The techs are very judgmental as well.

service was not the best, sad to see they'll take other customers first when others are waiting.

Very clean and relaxing environment. My pedicure was excellent, with my person taking extra care cleaning out a difficult, dirty nail (something that I learned should've been done two or three pedicures ago...). She was very upfront with pricing and didn't try to upsell me at all. One of the best pedicures I've ever had. Scheduling my next visit now!!! read more

Luxury Spa & Nails - Hair Removal Near Me - Albuquerque, New Mexico

I recently went in there to get a gel manicure and went home with contact dermatitis. I contacted the owner and they advised me to come back so they could fix it I was already out of town and unable to come back. When I returned a couple days later, I never got a reply back. No refund and did not get my manicure done correctly. read more

Love love love the service here! everyone is so friendly and their manager is amazing! I've been coming here for years and always have had excellent service! read more

Luxury Spa & Nails - Acrylic nails - Hair Removal Near Me - Albuquerque, New Mexico

Update: my nails have yet to recover from this manicure. It's 10 months later, and I can't get any length on my nails before they break. I keep them all at the length of whichever one is shortest, and I haven't been able to grow them out again at all. read more

Luxury Spa & Nails - Nails were filed so severely they were like paper. - Hair Removal Near Me - Albuquerque, New Mexico

I went in as a walk in to get a simple gel polish. Not a manicure, literally just gel polish on my natural nail. The wait was about 40 minutes which is a little long but fine since I didn't have an appointment. The girl who took me tried to upsell me on a manicure and made a face when I said no. Then she grinded off my old gel color but didn't buff my nails after so I had little pieces of jagged nail sticking up on several fingers. She put the base coat and color on right over it leaving me with several sharp and bumpy nails which drives me literally crazy. Also the edges/tips of my nails were jagged and rough instead of smoothed out properly. She took maybe twenty minutes max from start to finish when my regular place takes 45 and does it right. (Went to this place on an emergency because I broke a nail and my regular place was closed). I very much felt like this lady at Luxury didn't care about my service because it was a low dollar amount and she put no real effort in. I won't be back. Also, their prices aren't displayed anywhere in the shop. I had to ask what I'd be paying. read more

have been going to get pedicure for a couple years now. I love their pricing and their branded towels and somehow they always give me an extra touch like more massage or free nail removal because I am a frequent client. front desk guy is always willing to fit you in if you can and in years I have only ever been turned down once when it was busy. It's pretty relaxing and they emphasize on callus removal and massage read more

Thank you, Nathen, for your amazing service and my amazing nails I'll be coming back for sure. Thank you, Stephanie Baca read more

I went to get a pedicure after the cold had my feet feeling a bit dry, the first lady who trimmed my nails and did the gold package was great! i asked for an acrylic overlay to even out my toenails and was assured they could do that, but by another tech . after the gold package was done by one technician i was left waiting for a solid 30- 45 min. when the other technician came to do my toes, i noticed the tools she was using did not seem sanitary and looked previously used, i didn't want to be a bother since i'd already been there for 3-4 hours.. afterwards i payed 130$ plus tip and had noticed a slight discomfort once i got to my car , i chalked it up to be my rough feet, i didn't want to be a bother... i later noticed a significant amount of "bruising" after my nail growth and i thought it may have been something i did.. but hadn't stubbed my toes or did anything to warrant anything of the sort. and after soaking the acrylic off with acetone, half of my big toe nail had completely separated from the nail bed and i trimmed it off to prevent mold or any infection. i hate to make a bad review but this is so devastating for me.. as i am writing this review and attempting to attach a photo i have noticed that my right big toe nail i haven't soaked off yet may be affected by the same issue... i tried to paint the left toe nail in an attempt to make me feel better but its comparable to putting lipstick on a pig... i know i have ugly feet but i did not deserve this read more

Luxury Spa & Nails - Hair Removal Near Me - Albuquerque, New Mexico

Got the VIP pedicure and it was amazing. No wait, quick check in process and the prices were very reasonable. My technician for my pedicure was great. She realized I had ear buds in and left me to my audiobook with no awkwardness. I appreciated that since I'm not a fan of small talk. I enjoyed my experience and will definitely be back. read more

Luxury Spa & Nails - Hair Removal Near Me - Albuquerque, New Mexico

My response including the unprofessional response from the business lol. Apparently the unprofessionalism is a trend and I'm not mad at all, just happy I didn't give them my business. They also proceeded to send a text after an response to my cell to tell me how to say how I misunderstood and said I hope that leaving them a bad review made me happy. That is wild. I didn't know the weekends were appointment only and the signs on the door were confusing because it also says walk-ins. The nail tech let me check in, however made a side comment to his client about how people don't read the signs, another person walked in and asked if they did it walk-ins and the guy said no. So I got up and apologized because I didn't have an appointment and left. I think it would have been more appreciated if they just told me that walk-ins were not a thing instead of saying it to their clients and not saying anything to me. Just for that principle alone, I will not go back. I would have been more than understanding if they would've communicated that before I checked in. Also, I would recommend updating the website as well, it says "walk-ins welcome" Respond from owner: That is funny you are upset. I was say yes to you because my tech about done and take you in less than 10mins. We can't take the other walkin after you but we can take you base on our availability. We weren't talked about you . If we can't take you why we let you checked in!? read more

I've been coming to this spot since January for a pedi/mani and I've tried to be very understanding because they are short staffed. I've never complained even when I wasn't 100% happy but today was different. I went in for a pedi/mani and they were slammed. My pedicure was fine but my nails.. OMG horrible. The women who polished my nails is the owner or the wife one the owner. I complained because they were bubbly and sloppy. When I complained, I was dismissed. The women was mad and her husband, Tom, came over to look at my nails. He proceeded to take of the nasty polish and then had the audacity to blame my nails because they are short. My nails have been short this entire year. After he took off the polish, he looks up and tells me that he's not going to finish them and asked if I can leave. He didn't even have the decency to clean them right. And all this because they can't manage their time. STOP overbooking. You wouldn't have to rush through customers and do bad work if you would acknowledge that you don't have the capacity to help anyone else. Obviously, I will not go back and I'm sure they do not care but I would warn anyone coming here proceed with caution. Luckily, this crazy situation helped me find a great salon down the road that was able to fix this disaster. read more

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I got a pedicure and an acrylic set. The female that did my pedicure did a great job. I made an appointment and was here for almost 3 hours. in between of getting my acrylic set the tech stopped and assisted other people. Then she let me know she wouldn't be able to finish my set due to having a bunch of other customer's and if I could come back a couple hours later. I said no just to finish what she's doing. she should've stayed and finished doing my set instead of assisting others before mine was even done. I was a little disappointed honestly I usually always get good service here. some of my fingers hurt due to her gouging her nail under my nails and on the sides with the nail filer. read more

Luxury Spa & Nails - Hair Removal Near Me - Albuquerque, New Mexico

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Had an appointment at 2:30 had to wait until 4 o'clock usually the service is excellent but today the service was awful. The nails came out awful half of the nail is missing. Just a shame. I've been there a couple times great service and this last time just gross awful service nails look like frappe would not recommend this place read more

I've been going here for about 2 years and I really love the work they do, I don't know her name but I'm sure she's the owner and she's so kind and sweet and they've done amazing beautiful nails on me. My nails last long! I've had them last up to almost two months. The place is super clean and chill, it's so relaxing I love it :) read more

Luxury Spa & Nails - Nails - Hair Removal Near Me - Albuquerque, New Mexico

I had a pedicure done by Jazmin she did a great job! Definitely will be asking for her next time. She's very friendly and professional

Heather & Tom, the new owners, are running an outstanding operation here! The partner and I made appointments for our pedicures (one gel polish and one regular), we got the deluxe package (scrub, moisture, and towel). As someone who is 7+ months pregnant this was EVERYTHING. From the entry into the establishment being offered water, to sitting us right away, to the absolute worth every penny up-charge package that includes the massage! I almost fell asleep while it was happening. Now when I catch a glimpse of my toes they look like little cherries, and my pregnant feet & legs have received respite. As for the partner, this was only his 2nd pedicure and he LOVED it, moreover as someone who has to look at his feet: I'm excited that they are tended to and won't claw me anymore. 10/10- we will 100% be returning. read more

Went to get a pedicure/French Gels here and did not like them. The lady was rude and burnt me with the hot stones/Towel.. I had to tell her it was too hot. The white part on my nails chipped by the next day. When I called they said it was $45 and by the time I got out it was $90 dollars. Be careful. Also they have a sign that ready "if you give a good review, you can save 5%" will not be going back. read more

I got a pedicure with gel and could not be happier! The service was amazing with great prices. I am very ticklish but the technician was gentle so I wasn't uncomfortable at any point. read more

my wife had a great experience Thanks for making her toes look beautiful She felt so relaxed. She will definitely come again.

First time here, mani and pedi with gel polish was $100, including tip. Friendly, clean, nice nail salon. The music was good, they've got Netflix, and free water. Walk in today no appointment. My tech was on point, did my cuticles perfect, the massage on my hands and legs was so good I almost fell asleep. Mani pedi took about a little over an hour. I am satisfied with my nails and toenails today. Thank you Luxury nails. My daughter went back for a 3rd clear coat and it was not a problem. read more

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I was a frequent customer. I have stepped back from this location. I used to go every two to three weeks for a basic gel refill. The last couple of times I've gone, their prices have changed which I understand but the quality of the nails lasting hasn't worked for me. The woman who sits in the third chair usually did my nails but I was told she no longer works there. I've returned twice and my nails and polish came off. ( within 6 days) They're nice people but dislike that the prices are not listed and my nails didn't last at least 14 days read more

so i had went a previous time and had a decent experience. i paid 120 for a long set and pedicure which is normal for an overpriced salon already. i came back yesterday to remove previous set and redo my pedicure. needless to say my pedicure could've been done better and also being quoted 45 for a fill on acrylic i chose to go natural w polish. checking out my total is 90. excuse me?! lady says 45 for pedicure and 45 a manicure. how is a fill and manicure the same price? then says it's 35 but since i got 3 colors its +10 w NO DESIGN. aside from that i was left in a chair w cold towels soaking my hands left unnattended. super disappointed. better off getting a personal nail artist or a different salon. read more

Luxury Spa & Nails - Hair Removal Near Me - Albuquerque, New Mexico

The service was amazing. Atmosphere was friendly and the service provided was what was expected.

Super nice staff, did everything I asked for and love how it came out! Def my new fav place for a pedi!!

Love this place! Staff is friendly ! Would highly recommend . Prices are great! Good location

WARNING! If you live in Albuquerque, NM NEVER go to Luxury Spa and Nails... The address is 2621 Coors Blvd NW C, Albuquerque, NM 87120 1.They cut me more than once around my cuticles. 2. When I asked for a painted French tip with regular polish she kept streaking the base with white to the point that I just asked for a neutral soft color because I had a photo shoot the next day. 3. My nail polish was done so bad you can see the 1st and 2nd layer of polish. The polish had air bubbles so when they popped it left random empty holes and she wasn't anywhere near the edges of my cuticles so it looks like my nail polish has already grown out over the course of the week. 4. Because they kept jumping from person to person my mom and I were there for 3 hours. 5. I didn't have time to have them redo it for the 3rd time because I had a singing gig I had to get ready for. 6. I realized they had my mom pay $105.00 before I was even done. I had no idea they charged my mom so much. It was $15 dollars extra for her nails to be pained with gel nail polish so $30 extra for her hands and feet....So I decided I would go back the next day to get it fixed because my mom spent so much before my photo shoot or at least be reimbursed for the manicure. 7. I went back the next day and they refused to reimburse for the manicure and if they gave anything it would be $5. 8. They said they could take me that day but I needed to wait for 5 people in front of me. 9. There's was no way I was going to wait and have a bad job done again so I left with nothing. Share this with anyone that likes to get there nails done so that they won't be taken advantage of. read more

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Friendly, super clean and great service. I just moved bk to NM and was apprehensive about getting my nails done. They came out great!!! Love how good they came out and Lilly was so good and sweet. Definitely going back to have great nail experience!! read more

Luxury Spa & Nails - Hair Removal Near Me - Albuquerque, New Mexico

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Honestly. Nobody should waste their time or money on this place! I went one time and they messed up my nails so badly. I have honestly never had a worse manicure or pedicure than I did here. They filed my toe nails down so thin that one of them broke. The other toe is bleeding now. My manicure gel chipped within 4 days. They rush and do not take their time. Please don't go here!!!! read more

Luxury Spa & Nails - They drilled my toe nail so thin that it literally just broke off a week after. - Hair Removal Near Me - Albuquerque, New Mexico