I was worried about coming to this dealer because I know people who have personally had bad experiences with them. I even had a bad experience at the Nissan dealer across the street (don't go there). But I actually really liked my salesperson. I had Radomir as a salesperson, and he took the whole process very slow and meticulous, which I appreciated over someone trying to rush through the details to make a sale. Radomir walked me through the test drive, all the paperwork, and the whole process. He worked out the numbers at the interest they use which is if you have great credit, and knowing I wasn't going to get that number, (because you never do unless you have amazing credit), I took it with a grain of salt. Then he submit my paperwork to the finance manager. I had worked out the numbers of the car I wanted with my credit rating before I even walked into the dealership so I would know if they were trying to pull one over on me. I didn't have the best credit so I wasn't expecting a miracle. When the finance manager came back with a number below what I was expecting, I was ecstatic. The finance manager was typical of a finance manager, but he wasn't pushy. My advice, just make sure you do your research before going to buy any car. Look through inventory and find out what they have and how much it costs and definitely know your credit rating so you can determine what kind of interest you might qualify for. They got me where I need to be and in a brand new 2019 with 7 miles on it, below what I expected. read more

I see Customer Service goes right out the window once your car is purchased. I have a fleet vehicle that needs to be picked up and i have been calling the fleet vehicle department for over 48 hours, left 3 messages for 2 different people and have spoken to the receptionist with no call back or help. I just need to confirm the vehicle is ready and let them know when i'll be picking it up. read more

I had an appointment for an oil change. After 1.25 hrs they hadn't even pulled my car into a bay. I asked for my keys back. They didn't even try to apologize and gave them back. They DID call me the day before - not to confirm my appointment but to see if I was interested in trading my Subaru in and if I wanted to talk to a sales person. HORRIBLE OVERALL EXPERIENCE. Will not go back for service or to buy a car. read more

Beware of Internet Sales. They say what you want to hear. Tell them what you want, convince you that they have all the information and just ask for a Sales Manager. Beware, that is to get you in. Then the freak show begins. Salesman can't access computer. Runs to manager to unlock computer and lets start all over! Salesman appears to be bothered and was just as happy that I walked out annoyed. read more

I am so angry I finally had to put in a review. I have been holding off hoping I would get the service promised. I purchased a pre-owned legacy in February. The dealership promised to send the owner's manual to me. I have asked for it nearly every month since and was finally sent the wrong year. This was not an inexpensive car and they can't even send me the right owner's manual for over six months!!!! In addition there was a mechanical issues the first week I had the car. They did fix that at no charge. Today I finally got a reply from the sales person, Marilyn, saying she cannot mail it to me I have to pick it up. This is crazy. After six months of asking for this now I have to drive to Bloomfield because they don't want to pay postage when I paid nearly $30K for a pre-owned vehicle!!!! I will never recommend this dealership to anyone. I would give one star except they did fix the mechanical issue at no charge. If they can't get one simple thing like an owner's manual right what else is going on? read more

I have been purchasing cars for years and never have experience the worst customer service than I have at Lynne Subaru. I wanted to learn about the Hybrid Crosstrek. The sales people including the sales manager have no knowledge of the cars or extras. Multiple lies were told to me and when they promised to make it right...more unkept promises. I wanted to shop local, but this was the biggest mistake in purchasing a car that I have ever made. I was sent back and forth between sales and service multiple times with no resolution. There staff was extremely rude and unhelpful. There are plenty of other dealerships out there, so don't go to Lynne. read more

I had a great experience with Lynne's Subaru: the air conditioner in my 2013 cross trek broke down while i was driving from nova scotia. Not a big deal except that it is summer and im driving all over holy heck. Lynne gave me a same day appointment and fixed it in 2 hours. The receptionist was clear, competent and helpful. James, the equivalent of triage in a hospital , got me set up with the car surgeon who fixed the thing. I did not do a price check, so don't know how Lynnes stacks up: i was relieved to get a spot as i was in transit. Thank you Lynne's! read more

Otto, Owura, Mike, and everyone at Lynnes Subaru made this process seamless and easy. They were responsive, took the time to communicate everything clearly, and understood how important the investment of buying a car is. They were transparent every step of the way, and I could not have asked for a better experience. read more

I have never had such a bad experience in my life while shopping for a car. I had a VIP application for a new Subaru in this week pandemic, corporate sent my application to Lynnes Subaru who contacted me for a test drive. After the initial contact, it took them one week to reply to my email inquiring about setting up a test drive. They then took another week to respond. after corporate contacted them again to complain, I received a phone call to set up my test drive appointment. I was told that I would get a confirmation phone call 24 hours in advance as they weren't sure if I would be test driving it at the Subaru location or their Nissan location. I did not receive that call either. Instead, I received a call 15 minutes before my appointment to confirm that I was still attending. We then scheduled the appointment for an hour later and they assured me that the vehicle would be there and would be sanitized prior to my solo test drive. They also assured me that my car would be sanitized after the test drive to determine the trade-in value. I arrived on time and was told to call as you could not go into the dealership. I called and was told that my vehicle would be brought around and that I should park my car to get it ready for the test drive. A few minutes later they came out to test drive my vehicle and I was told that the Subaru was being brought down from a lot and would be there any minute. 45 minutes later of standing in their parking lot with the mask on, I was given my extremely lowball estimate on my trade-in and again told that the Subaru would be there any second. A phone call was made by the manager to the person bringing my car for the test drive and he reported that he would be there in one minute. I then asked for my car to be sterilized after the individual drove it as it still had not been done. One hour later still no car to test drive and no one had cleaned my vehicle. I called the dealership but kept getting through to voicemail messages. Nobody came out to give me an update or clean my car so I left an angry voicemail message for the manager demanding that my vehicle be cleaned immediately and that my keys being returned to me as I was leaving. The general manager then came out to "apologize" in a very condescending manner and when I reminded him that I was a VIP customer and if this is how they treated VIP customers I couldn't imagine what it was like for other customers had scheduled an appointment. 75 minutes later I left the dealership with my car which was finally cleaned. Nobody ever followed up with me to apologize about my experience. If you want to risk your life and also want the worst customer service ever go to this dealership. I am now dealing with Paul Miller's Subaru and have had the most amazing experience. This is the worst managed dealership I have ever gone to. read more

Marilyn was the most helpful and sweetest sales consultant! Very professional and informative on the type of Subaru we were looking for. Would definitely come back here when my lease is up. Thanks so much Marilyn!! read more

Very bad experience with the sales department. Trying to negotiate a lease with rep, but manager very rude and abrupt. Told me that they're giving me the best deal and didn't believe another dealer would give me a better deal so don't go back and forth between dealers. If that's how they treat customers, i would gladly go to another deal with a more friendly, helpful and personable manager. He shouldn't be in sales. What a disappointment. I ended up getting my car from another dealership who treated me with respect and gave me a better deal. read more

I brought a 2018 certified PreOwned WRX on march of 2019. 3months later the car gives me problems with the transmission. They took over 3 months just to get that fixed. 9 months later I get the same issue on the car. This is not a good dealer to buy cars from. All they do is sell Lemons that don't work and not the real value of the car. read more

So I was car shopping 2 years ago (did NOT buy from here) and just realized that they made a hard inquiry on my credit unlike any of the other car dealerships. My mistake but I don't exactly remember signing anything and I was only looking. They're vultures. read more

Well, let me first start with the fact that this is not the first time that Lynnes Subaru is attempting to make me pay for something completely unnecessary. That being said, today I went in for a scheduled appointment so that they can take a look at why my 2016 HyperBlue STI is having a serious loss of power and all the lights on my dashboard turn on. Initially, I knew what the problem was before actually hearing them out because I had taken my car to a professional technician and the results turned out to be a faulty camsensor which was causing the vehicle to become slower. After hearing them tell me what was "wrong" with my car and what it "needed", I then proceeded to clarify the truth and immediately after unveiling what was actually true they had the audacity to develop an aggressive tone and tell me "Come get it then." All because I didn't agree to their requested oil change and engine flush. What a joke. read more

I have had 2 subarus serviced with lynnes for over the past 2.5 years. The people in the service department are nice enough, but totally incompetent. Every time I go in for an issue I end up leaving with a new one... I called to schedule an appointment and they asked me to come in the same day. When I got there they said I wasn't on the list and I would need to leave the car as they probably wouldnt get to it today.... Then what's the point of having me come in?? I'm done wasting my time here. Time to take my business elsewhere... read more

Be aware. Dealership sends emails to invite Subaru owners to swap their cars for a new ones keeping similar payments. We spent 2.5 hours on Saturday to learn that a deal requires downpayment and monthly payments will increase almost 25 percent. We gave called to make an appointment and were told that no downpayment won't be needed. Total scam. read more

At first I was very apprehensive coming here for a car based on it's low ratings. But with most dealerships, it's the luck of the draw. You can get a lousy salesperson that will turn you off to the entire dealership, or you can get lucky like I did and get one that makes the entire experience a pleasure. We were fortunate enough to walk in and meet Marilyn Rey. Marilyn was wonderful to work with from the moment we told her what we wanted. She didn't try to push anything on us that we didn't want and tried her best to get us what we did. In the end and based on her recommendation, we simply ordered a new car from the factory. It was finished and delivered a full month sooner than expected. Marilyn kept in touch with us the entire time and afterwards to make sure that we were happy. We couldn't be more happy and I highly recommend that if you are in the market you work with Marilyn Rey! She'll take great care of you! read more

The worst Subaru dealership in north Jersey. We tried returning our leased Forester twice. I went to this dealership with my 5 month pregnant wife this morning to return our vehicle. They refused to take the car because we didn't buy it there. I work in the car business and this dealership is exactly what gives dealerships and car salesmen bad reputations. I spoke with multiple people about returning the car and they said sure no problem. Once they learned that we didn't buy it from them they came up with excuse after excuse of not taking it back. First it was the only person, Rob Palmieri, who can ground the car doesn't get in until 1pm. Then the excuse was our parking lot is under construction and we don't have space. Then it was do you have the inspection report about the vehicle. Then the GM walks out and starts going over the same excuses again. First off the GM doesn't introduce himself. It wasn't until I asked his name that he said it was Ryan. Second for a GM who wears a hoodie vest???? Where is your suit? Where is your business card? Where is your customer service for a pregnant woman here who just wants to return the car with her husband and go about her day?Unprofessional doesn't even describe him. I warn everyone to stay away! If I could leave 0 stars I would. Also I will be sending a formal complaint to Subaru about this because Subaru's policy is that a customer can return the vehicle to any dealership. read more

Deceptive sales practices. After a week of back and forth emails I made an appointment to meet with Christine to test drive a 2015 Crosstrek ( she had emailed me the specs on this car) and we were extremely interested in purchasing the car. This morning I emailed Christine to confirm our 6 pm appointment and she responded with specs on a different car??? Strange? I emailed her again confirming that the car we were interested in was still available, NO RESPONSE. At 5 pm we called the dealership to confirm the car was still available, we were told YES it's available and we have 2 more to show you when you arrive. We arrived and SURPRISE the car that we wanted was no longer available. I'm sure it was NEVER available. Stay away from this dealership they are dishonest. read more

I waited all day at the dealer to purchase my used Subaru. I finally met with the finance guy and he first walked me through the paperwork on his desktop computer screen which came out to $561/month. He was already to have me sign it. I told him he was wrong and the payment should only be $461/month. He said he made a mistake and immediately walked me through the correct paperwork! Such a set-up and rip-off!!! I had asked the sales person what inspection criteria the dealer went through on my car and he said it was a lengthy process where they checked everything, even though there was no warranty on the car. Within 1000 miles after I purchased the car I had a tire blowout and ended up having to replace all 4 tires because they had no tread on them. While doing this, Firestone also noted that I needed new rear brakes and that they horn did not work. I talked with Lynnes about all of this and they said there was nothing they could do! Never buy anything from Lynnes Subaru!!! They are all crooks!!!! read more

Just bought a used BMW 3series from here. Staff was great; I called ahead and the price they quoted on the phone was the same as the online price and was the same price when I went in. Salesperson Alex was extremely helpful and honest. Fees were reasonable for the car I was buying and they didn't try and jerk me around with hidden costs. Financing department was very friendly and worked with me to get a good rate. Overall great experience. Would definitely return here again. read more

Recently purchased a pre-owned 2017 Subaru Forester from Lynne's and Marilyn Rey was an excellent salesperson. It took me about a month to find the car I wanted and she did not pressure me or bug me. When I came in to buy, she was patient and helpful and worked out a fair deal for the car. She even drove with me to my mechanic to have it checked out, even though it had a powertrain warranty. I eventually decided to buy the additional bumper-to-bumper, so basically, just like buying a new car. Traded in my 2009 Forester - loved that one, and the new one is just what we wanted. Thanks, Marilyn and Lynnes! read more

If you are interested in being involved with an unprofessional, unorganized, and poorly managed car dealership, you will feel right at home at Lynnes Subaru. My experience with Lynnes Subaru started when I was interested in purchasing a new vehicle. After doing some research I thought that Subaru would be a good fit for me, and to my advantage Lynnes Subaru was offering a test drive offer on one of the models I was interested in, the Outback. So I registered to set up a test drive with them. I should have known that something was off when I received persistent, multiple, daily phone calls as to when I would be coming in to test drive the vehicle. I finally had the time in my schedule to set up an appointment for my boyfriend and I to go do the test drive, off we went to their dealership. After arriving to the dealership we were greeted and escorted to the next available sales rep. The sales rep introduced himself and another associate (that I assumed to be a fairly new employee). The newer associate took care of the majority of the process from here on out. I specified what I was looking for and he struggled with the computer system and correct information regarding the vehicle. After finding the vehicle in their inventory he went to get the car for us to test drive. The vehicle itself was NOT the problem. Throughout the test drive my boyfriend and I asked him various questions that he "ummmed" through most of the answers and said "I think so" every time we asked a more simple question. I didn't come looking for a vehicle and to ask questions for someone to tell me "I think so"...I THINK I would have been better off reading a brochure. To be honest this guy seemed like a total creep...like that person that mouth-breathes in a corner waiting to murder you...super awkward. After the test drive we went back inside...at this point I wasn't sold yet so I needed some more time to think about my decision. Never the less, I gave the associate my form for the test drive offer (Receive $25 gift card when you test drive) and explained that I wasn't ready to purchase anything yet. The associate said that was fine and assured me that I would be receiving my $25 incentive gift card through the internet within 1 business day. After waiting a few days I still did not receive the gift card so I went on their website to put in a contact request. After a few more days I still heard nothing and had no gift card so I called the dealership directly to ask to speak with a manager. The vapid individual that answered the phone told me she didn't have anyone for me to speak with but that I could call back. I explained to her that I submitted a contact request and that I still had not heard from someone and that I would appreciate if she could find a supervisor. This idiot rudely replied with "well I don't know where they are" so I politely asked if she could take my name and phone number and give it to the manager when he/she resurfaced... she let out a nice long sigh and took my info. After 2 more phone calls and 2 emails that I sent to the dealership, I still have not heard back from a manager and they even have to audacity to have their internet sales team sending me messages (3 emails per week!!) to see if I am still interested in a vehicle. In essence, this dealership cares more about getting their customers through the door under false pretenses, and then having no follow up when there is an issue. The negative reviews I have read about this place including my own should be a wake up call to the owners/management of this establishment to 1. train your sales team to perfection before tossing them out on the floor. 2. find a manager who actually cares enough to follow up on customer service issues. and 3. fire the bimbo answering your phones because she doesn't seem to like or want to do her job. ...Beware read more

Made 2 separate deals with their Salesperson Pam. First deal was back and forth for 2 hours. Next Day had them work up a slightly different proposal with back and forth again. When it ultimately came time to start putting everything into a contract they decide to not honor either deal. Time wasted and ultimately ended up getting the same car for less at a different dealership. Honestly worst sales tactics I have ever seen and dealing with car salesmen is never an easy thing. This is by far worst I have experienced to date. I am embarrassed for a business that thinks this is ok and will be contacting Subaru corporate about my experience so they can see the people they have representing their brand. read more

Horrible shopping experience and will never go back. The salesperson even tried lying to me about my credit score, um like if I can't check it myself and/or don't know it. Nice try, but that doesn't work over here. Needless to say I didn't buy my car from here. read more

Service and parts are terribly overpriced. They generally charge 30% more than other Subaru parts and service in the area from my experience. Had a clutch replaced on my 2011 legacy about a year ago and was quoted $1800(within minutes of me saying the price was to high he lowered it to 1400 with no real explanation why the price difference). Was just quoted today for extra keys to be made at 30% higher than my new goto service center. STOP PRICE CAUGING read more

Fast and easy. Called ahead to make an appointment. Got there on time, was given an estimated time for the work to be done and it was done ahead of schedule. Parking is a little scarce, but workable. Service was friendly and efficient. Would bring my car back. read more

Worst place to go this place is a joke they think people are dumb. Sales man doesn't know to how to behave with customers instead the manager nd salesman were giving attitude. Basically they wasted my time because their arrogant ass doesn't want to make a deal. Beware people unless you want to get trapped. The manager need to get trained. read more

Bottom line: would not recommend this service center, ever! Went over here because the car's breaks were grinding, and also because we had heard about a recall of break lines for this particular model of Subaru. Granted, we knew that the car had to be repaired eventually (and had a date set for a different auto shop for next week), but the woman who handled our case said that "there was no major issue" and when asked if the car was safe to drive said "yeah, sure". 5 days after the "service" the breaks give out completely, to the point where if it was in the daytime on a busy street someone (driver, pedestrian) would have gotten seriously injured. So why did this service center leave us to drive this vehicle, did not say "I don't think you should drive this car, please leave it here"? Dubious at best, negligent at worst. Thumbs down to Lynnes Subaru! read more

Horrible customer service. I brought my cross trek here for issues with my radio. They told they updated the software and once I left I was still having the same issues with the vehicle. Took it to a different Subaru dealer only to find out Lynne's never did the update on my software! If I could give 0 stars I would.... read more

This dealership is aweful. The managers are rude and unresponsive. Go to another Subaru dealership

I had a pretty decent experience there. They don't budge much on price once they quote it, however, their prices seem to all be just a bit below Bluebook. I got a very decent deal on an Certified Pre-Owned Impreza. There was no pressure, and they took the time to explain everything that was happening. I'm only taking one star off because it's a small place and their inventory isn't deep. However, if you know what you want and they have it, not a bad place. read more

Olga was our salesperson and received a very fair deal on our Honda trade in as well as our new Impreza. Service was as promised. Would go back. read more

Awful service - from the moment we walked in. They couldn't do much which was fine. But i wanted to turn around as soon as i walked in when the service manager yelled at his female employee for sitting speaking with another female employee. His statement was how it didn't look good when customers walked in. BUT HE THOUGHT it looked better to reprimand an employee in front of a customer when the tel employees were offering us refreshments and joking. AWFULAWFUL never again. read more

I can't imagine letting these people actually work on my car. Supposed to be a "contact free" drop off, but was approached by a service guy without mask right away. I backed away, and told them I was dropping off the car. Booked appointment online with no email confirmation received. Called them morning of appointment and they assured me they had my appointment. It took three email confirmations at that point for them to get the right model of car down. When I got there, they had no record of any appointment. Service manager indifferent to not having appointment. They said they could take it, but what I was told would be three hours now turned into the next day. I called main number back...after about 15 min of back and forth they told me that they were not on the same computer system as the main office! It was a safety recall, and I didn't trust they could do the repair properly, will book at an actual Subaru dealer. read more

Pamela appears to be a gem at this location. She is good to work with, however her knowledge base on lease factorial, and how much percentage wise of this vehicle im buying was low. The cars are beatiful. They are a bit unorganized with their inventory. Not all vehicle types and packages in stock. But the delivery option is available..... TBC.... read more

Was waiting for my car and before finishing my paperwork the counterman stopped to take care of a pretty girl. She certainly seemed to feel she was entitled to jump the line, so I can only assume that's their standard practice. Oh well-- the service isn't needed often and they're convenient. Certainly not worth going out of your way for, though. read more

We contacted Subaru headquarters and let them know about our experience. They are sending us an owners manual and will cover the cost of the second key that should have been provided when the car was purchased. We took the car to Bill Kolb. The left bearing was shot so that was replaced at no additional cost as the car is pre certified. All we need now are the plates. Cross fingers they arrive. read more

Absolutely horrible. I've never met salespeople who were so clueless and had such attitudes. Called a day before to check if a used car was still available and they said yes, then called an hour before going to the dealership (which is an hour and 15 mins from me) and they said the car was still available. I then got to the dealership and was told that they had someone already in line for the car, when we said we would be coming down right away and get there within a half hour. Within that half hour they already had someone sitting down and filling out paperwork for the car. Then, after the sales reps had a little meeting they all came out of a back room 2 minutes later and told both myself and the man that the car was actually sold 2 days ago. HOW DUMB DO YOU HAVE TO BE TO REALIZE A CAR HAS LEFT UR LOT. You get good commission on it, have a computer that updates you, and you talk to the person when making the sale. If only people could do the one job that they were given. ALSO... Alicia was absolutely no help, had absolutely no idea what she was doing and clearly liked to be extremely rude and has an attitude. You won't get any business with salespeople like that. Worst dealer ever!!!! read more

I'm in the market for a Nissan Frontier and contacted this dealer near my home. I was very clear with the salesperson on the phone concerning which model I wanted (4x2, Crew Cab, SL). The salesperson said very clearly that they had that model on the lot. I agreed to come by in a couple of hours to see the truck. When I showed up, the dealer had no record of my appointment and another salesperson "helped" me. She started by saying I couldn't have the model I wanted, because they didn't have it on the lot (i.e. the 1st salesperson apparently lied). They then tried to sell me a Crew Cab with a different trim-level that they DID have on the lot. I said I wasn't interested. They then said that if I put down $500, they'd try to find my truck at another dealer. I wasn't interested in tying up money with these clowns. The salesperson then "goes in back" to speak to the manager. After 10 minutes, a disturbingly, slick-looking dude emerges and lays his best used-car salesman rap on me. He even indicated that Nissan didn't make a 4x2 SL, as I wanted. I pointed to the exact truck in the brochure sitting on the salesperson's desk. He then "clarified" his remark saying his dealer didn't get 4x2s. I wasn't going for it, but asked to see the interior of the truck they had on the lot. 10 minutes later my salesperson emerges from the back and says the truck was sold. Guess they thought "why bother"; if the lies and schmooze didn't work, they can't sell a car. Don't waste your time with this dealer. They lack honesty, have no regard for your time, and are utterly unprofessional. read more