All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

Honest, organized, efficient, fast, reliable. Highly recommend this shop for service. Ed was our…read moreservice writer and he was very communicative, helpful, and personable.

Don't believe the five stars I should have ignore that it's always a trapped , the lower stars…read morealways speak truth. Got safety inspection and they called and stated I had to get the tag light and tire fix today or they were going to reject my inspection and didn't let me know that I had 15 days per Virginia law to get it fix and to get inspected again, the most they could charge me was exactly $1.00 per law. I felt obligated to get fix now bc of the threat that it was going to rejected Today not knowing I could wait . I would have replaced the tag light myself for cheap. Really upset they scammed me and weren't honest. I hate going to these place as a female bc I will always get ripped off . I have a 2011 Camry Le. Tag light fix for one bulb was $45 and plug for one tire was $40. To replace rear brake pads which I denied to get here was $709.43 ... Called Gaithersburg Bay Area tires and service and they quoted me $510 ... Hope this help other females out there comparing prices and such . Thank god all safety inspection is only $20 everywhere you go because that's Virginia law , they cant change that price .

I had a few issues with my car, the main one being a dent on my drivers side door. I shopped around…read morefor quotes and Auto Body World gave me the best rate along with time for completion. The job was completed ahead of schedule and they did a great job. There were a few kinks but it's been 2 months since the job was completed and I'm very happy. I would definitely recommend!

This shop works with Allstate insurance, I had initially had it towed to another shop right near it…read morethat had super reviews, but Allstate said it would tow it for free to this shop and because they partner with Allstate it would be a better faster experience .Eric is wonderful, he does amazing work, it took several weeks for my car to be fixed but that could have been due to waiting for parts. Overall your car is in great hands here! I watched several cars pull out of the lot that look brand new!

Everything went well, customer service was great. These guys had the best prices in the area. I…read morecouldn't have found a better deal. They fixed an issue with my right rear wheel bearing and at short notice was able to repair and replace my driver side mirror. There are a lot of cars in the lot but if you make an appointment they'll honor your appointment time slot and take your vehicle in immediately. Be careful on pulling into the driveway, it's a sharp right and traffic flow pretty steady on the Main Street; if you're driving too fast you may miss the turn.

I requested a quote via Yelp. Jim and I originally stated speaking in 01/11. He would message to…read moreget exact specs on the car to make sure they could do the job requested. After assessing the car in person, they quickly realized I only needed a head gasket. The communicated with me the entire via text, email and phone to keep me updated as things changed. Their customer service was impeccable from start to finish. The price was about half of what it would have cost me at the dealership. My only complaint is how dirty my car was upon return. I'm aware it's a shop but fingerprints on cloth is not fun. I'll still be using them in the future if major repairs arise.

Always reliable, I trust their work & their recommendations, they fix cars in a timely fashion.read more

I've been going to Yes auto services for a few years now upon the recommendation of a friend. I did…read morea poll on Facebook and yes auto came up multiple times, and when I did a comparison with the other top answers in asking for quotes on services, Yes auto seemed to be the most affordable. I was able to text Daniel directly to be able to tell him what I needed done, and they have pretty good availability, usually even same-day. From what I've gathered over the past few years, they're honest and don't do unnecessary work nor do anything fraudulent to plan you having to come back to them. There was one time I got my brake pads and rotors replaced and I noticed them squealing again pretty soon after the service, and Daniel said I could bring it back in for him to look at, no charge. Turns out they were squeaking because of moisture on the rotors. Today I got my rear brake pads replaced and also got some power steering fluid, and the total was $148. I also need new tires soon, and though they quoted me for my tires, they also told me I could (and should) get them for cheaper at Costco. As someone else has mentioned, it's a modest garage, nothing big like a dealership or anything. They are in a strip of other garages, including one that is Vietnamese ("high tech quality repair" is the name of that shop); this one is Korean-run, but no need to be xenophobic or worry about not being able to understand them or anything, as they speak great English. Again, great pricing, responsiveness, honesty, and fast turnaround!

They are honest and their pricing is fair. The place is clean and the schedule is adhered to.read more

Been coming to Oleg for some years now. Smartest move I ever did regarding car repair…read more He is genuinely passionate and very knowledgeable. Stands by his work too. Had some major engine problems on my wifes audi q5 I still do not know what magic he did but from topping off a quart every 50-100 miles it now goes almost 3000 miles before a quart(2015 q5) My other audi just keeps purring ( 2015 A 4) and running smoothly thanks to Oleg Recently sent my sons mazda 3 for a check up to him, running smoother than ever and even the AC works better than it did prior. I highly recommend him Definitely 5 Stars

Highly recommend Stephen at Brake Masters. He provided a very competitive quote for rear brakes and…read morerotors on my SUV, saving me about $200 compared to the dealership. His knowledge and genuine customer service were a refreshing change from the typical chain automotive shops. Communication was fast, the work was done in about 40 minutes while I grabbed a coffee, and he even offered to move my appointment so I wouldn't miss NFL Sunday. Do yourself a favor and book Brake Masters for your next job!

4th brake job with Steve at Brake Masters. He must be doing something right if I have been going…read moreto him for the past 11 years. Do yourself a favor and get quality OEM rotors and Pads from Steve. Stay out of the dealership or other shops who try to tell to tell you that you have additional issues. Honesty, value, efficient, and friendly is why Brake Master should be the only place you use to service your brakes. M

I have been to this auto repair shop more than 3 times for work on my Audi, and each time the…read moreservice has been phenomenal. I work for the Ritz-Carlton, and the service reminds me so much of my training. I appreciate the transparency, even when mistakes are made, which is a rarity, especially nowadays. I look forward to coming back.

Service was done in time which included the forethought to order the parts in advance.read more