This is a great eatery. The food and service is nothing less than outstanding. One exception though. A guy had his large dog in the outdoor area. Although the dog was on a leash, he nosed up to people while they were eating. The owner paid little attention, and when he did, he falsely believed that other diner's smile at his dog's interference was acceptance. One could easily see that one woman was not pleased with the dog nosing around them, as her smile was a grimace of disfaction . Additionally, the large dog blocking the aisles where people, including servers had to walk around, also presented a near tripping hazard. Lastly, we noticed one of the servers stopped to pet the dog, then proceeded to pick up food for waiting guest. All without washing her hands. Lastly, management should have played him in a location (outer table )where his dog would not interfere with other diners. Can not give 5 stars like I normally do for a good eatery. I was contacted by a representative. She said that people with animals will be seated at the bar. I explained to her is where the dog owner was seated . No change. read more

Reasonable prices and fun atmosphere. Happy hour is the best way to experience this place, offered 7 days a week!

A group of us came here two nights ago for drinks and dinner...I have never encountered a place where the staff is so rude. First, the hostess was nasty. You cannot have a good service experience if the first person you encounter is rolling her eyes and cannot seem to stop her nose from scraping against the ceiling. No greeting, no smile, nothing. She looked like a zombie. Secondly, the server was okay. Flustered and curt, however, she was overworked, so we tipped well. Thirdly, the food: I had calamari and it was disgustingly salty. The marinara accompanying it was cold and also tasted like a salt lick. No one was impressed by the food, at all; you would do better eating Stouffer's from your local grocer. It takes a special skill set to be able to screw up a deep fried appetizer. We were eager to try this place and we were prepared to drop a considerable amount of money on alcohol and apps...needless to say, we were unimpressed. I was unaware that Italian food could be this gross. read more

I was very excited to try M Italian especially since I love burntwood tavern .... However I was very disappointed. I went with someone who had already been there and advised me that I wouldn't really like it.. We decided to give it a try. All of the food was JUST OK! For the area.. The quality of food doesn't fit. The chicken tasted very very bland and you could definitely tell it was frozen. The lobster ravioli was just OK for 21$ and the pizza is also JUST OK. The salads are so so tiny. The service is also just ok. I gave this place a one rating because if they want to keep up with chagrin, they need to step up their game!! read more

Came here for my moms bday and was just super disappointed from the food to the service to the entire experience. Will not be returning to this location. You're better off going to the home store Burntwood Tavern. Better food, better service. read more

Food is not good and way over priced for what you get. Pizza is soggy, pasta is way to oily. Bread is a hit or miss. Drinks over priced and premixed. Wait staff seems stretched thin. Setting doesn't feel special. The bathrooms smell. Valet was slow. read more

Didn't eat a full meal here, but stopped in for a drink and treat after some shopping. Amazing atmosphere and space; drinks were good and the salad we ordered at the bar were great! Everyone else's food looked delicious and we cannot wait to eat a full dinner here! read more

This place has a really great atmosphere, however finding a parking spot was a pain. The food was just so-so. I had the veggie frites to start and the chopped salad for lunch. The frites were a bit too salty and the chopped salad was pretty sad, made up of mostly romaine. My friend had the tomato mozzarella salad, which looked much better than mine (I had salad envy;) Best thing was the bread, but since I've been taking it easy on carbs, I only indulged in a small piece. read more

My daughter and I thoroughly enjoyed our visit here. Everything was excellent: the delicious food, the rustic decor and the attentive service. We will be back!! read more

This restaurant is truly a gem. Food is outstanding Love the strip steak and pasta and pizza. Great bread and salads. . Drinks are great. The service is excellent. The bartenders are very attentive and friendly. You get a meal that matches or exceeds the so called high priced steak houses and other overpriced stuffy places like Red or Hyde park or Capital Grill. It is a great value with excellent food and atmosphere. Lots of locals makes it feel like a neighborhood place but all are welcome If you haven't been there you are missing out. The only thing I would like to see is more local beer selections from all the great breweries in Northeast Ohio lol Thirsty Dog!!! read more

Overall I give it an ok ranking jut because it's not great, it's right at the cusp of just ok and good.. The ambiance is great , open kitchen concept, open bar , great happy hour & reasonable pricing on the menu makes it a local spot to check out. It's got all the makings of a great place but the service just lacks that crispness one would expect & food also needs a little TLC work... $2 Peroni's on Tap , that's a whole different story! Definitely coming back for drinks @ the bar but not so sure I'll be going out of my way to plan a dinner here. read more

The staff is alright for the most part but most of them could be more pleasant. The pizza is soggy 90% of the time that pasta is average but it just isn't worth what they are charging. read more

We were invited to a preview/soft opening today. We are big fans of Burntwood Tavern and are also excited for Pacos Tacos & Tequila to open this summer. All owned by the same restaurant group. That being said, the parking is not good, but then again Chagrin Falls is a small village like town with poor parking for all of its businesses. The decor is kick ass! Very modern and hip. They share the space with a super cool glass blowing business that supplies most of the artistic glass fixtures in the restaurant. We were greeted with a smile and immediately seated at the Pizza Bar. Yes that's right a Pizza Bar! That's pretty f*$#ing cool. Shortly after being seated we received our cocktails that were really good. We were then served complimentary bread that was just baked in the pizza oven and was also really good. We then shared the Caprese salad that was delicious. We were then presented with a pair of complimentary mini Bellini cocktails. Digging it! Our entrees looked great and tasted good for the most part. Both sauces were overly salted, but not to where we didn't enjoy the meal. Bottom line is the service was impeccable. They really seem to care. The price is a bit high. We received a discount as part of the invite which was very cool but most of the restaurants in this area are $$$. They have a few recipe bugs to work out, but over all a great experience. We will go back and try other dishes with excitement. I recommend the meat balls and a whiskey cocktail. read more

Honestly shocked. Thought this place couldn't disappoint me more than it already has in the past. Started off with a Caesar salad. For some reason they chopped the romaine lettuce into 2 mm pieces and drowned them in dressing. Not an overreaction. Then we got some bread. It's almost like they don't know how to use an oven. So doughy and not even cooked through. Whatever. It's all about the main course. My favorite Italian cuisine. Chicken parmigiana with some pasta. To keep it short, extremely below par. Bland chicken, bland pasta. Why do they give me Alfredo linguini with a chicken parm, also having pomodoro underneath the chicken. And what is with Chagrin Falls and arugula. There was just a random clump on it on my chicken. Enough with the arugula, local restaurants. Please. All in all, my meal sucked. Service here always has been an issue as well, and was the same thing tonight. The only reason this restaurant does as well as it does is because of its location and the fact that there are no other Italian restaurants in the area. Wake up Chagrin, and stop being ignorant to below average food. read more

Our first time to this restaurant and we were a bit disappointed. There was no parking available, The food was subpar but our waitress was good. The meatball was the worst that I've ever had and being Italian I've eaten a lot of meatballs in my life! read more

First trip we immediately noted that it was very loud inside. They are going to need some sound attenuation. Food was average and an entree was brought out that we did not order. The issue was rectified quickly and the waiter was very good. My pasta dish was described by the staff as "an explosion of Gorgonzola" but was not very good. My wife took our daughter there several days later ( for lunch) and several promises of " 10 more minutes " turned into a very very long delay in getting the food. When our daughter's pizza came out it was the wrong pizza. The entire meal was comped which was a nice gesture. I believe it's far too early to determine the success here. They are going to have growing pains. But they are off to a very poor start in my opinion. read more

So, I picked this place to eat while on our stay vacay. Of course, we went on a busy Saturday evening. Good luck with parking! There was a 20-30 minute wait, therefore we decided to sit at the bar. What's really neat about this place is that it sort of has an open concept with a modern rustic feel. Next door is a glass blowing shop. Because everything has windows you can see them making glass items. The bar has the open doors to the patio on both sides. Our server was knowledgeable and efficient. I ordered the lobster salad. It was not heavy, just enough to fill you up. The lettuce was fresh greens, not the bag crap. Lobster was fresh and the lemon vinaigrette was not overpowering. My husband ordered the chicken & sausage pasta diavolo, minus the portabellas. The portion size was large. He said it wasn't too spicy and he enjoyed it. He ate his leftovers the next day. Another great place to go for date nite, nite out with the girls, or dinner with friends. read more

Horible food I think it's all frozen pre made taste like it was frozen ,we ordered 2 pizzas pasta wedding soup was so salty I couldn't eat it defiantly from can. read more

We stopped by on Saturday night for dinner and drinks. The bartenders were great and so were the drinks. The atmosphere is nice but loud. The food, not so good. We ordered a 4 cheese pizza and it was just bland. No flavor. No spices. Nothing. This is a great place for drinks and people watching. It is very nice in the warm weather. If you want first-rate pizza and drinks, head over to the Crumb & Spigot. read more

We had dinner there. Food was okay but service was slow. We sat for a while with no water or drinks, then everything came at once in a hurry. Valet parking was confusing and slow. Parking attendants were not present or helpful. We tried to visit the glass blowing but they were having a "private event" which was not well marked and we got kicked out. The whole evening left a bad taste and we will never return. read more

The restaurant is very very nice. Really cool glass blowing shop connected to restaurant. Food is ok Nothing great. Went few more times food not improved. To bad cause it is great atmosphere. read more

Absolutely delicious! Must try. We had a large party for lunch on a Saturday morning. Our service was great! The fresh bread was ah-mazing. read more

It's ok. Every time I've gone the food has been sooooooo salty. Ambiance is nice though and their drinks are good.

Defiantly tell there are some kinks to work out as far as service and staffing. Restaurant was not busy and service was extremely slow and bar way understaffed. Zucchini frites were super greasy and probably not the best way to serve that dish? More like deep fried zucchini spaghetti. Just weird. Gave it a three because not everyday can be a good day, but traveled over an hour and chose this spot and it was not a thumbs up. read more

The food at this restaurant is Italian, authentic, and bursting with flavor. Combined with the ambiance and service you can not go wrong! When in CLE, go to Chagrin Falls and check this place out for the best all around. read more

The food is terrific at M Italian but sadly I/we shall not return due to the noise level. It is so loud that it is impossible to converse without shouting and that's a knock-out as far as I'm concerned. It is unthinkably loud! read more

For atmosphere, pizza, pasta, salad and drinks, a four star easy outing in one of the coolest areas of Cleveland! Kid friendly, great outdoor dining area. Other menu entrees like chicken Marsala three stars but still good Good service. We will definitely be back with kids or without. read more

Our first night out in Chagrin Falls and we decided to try out M Italian because we had heard great things. It did not disappoint. The food was amazing, the people even better. We sat closer to the kitchen and the Chef, Eric, was so nice to us. I had a question about a menu item and he was very accommodating. He noticed my wife was pregnant and brought out a complimentary chocolate dessert. We even ordered a pizza to go just to have it for the next day at home. Amazing experience and we will be back for constant date nights at M Italian! read more

Had lunch there today. The salads were amazing, our waiter was awesome. But there is a but....huge disappointment that they changed the bread. Would be great if they brought back the delicious bread they used to have. read more

Great atmosphere, great cocktails, great food. We enjoyed the variety on the menu. The fire pit is nice to sit and visit with friends.

We went there on a Sunday and had happy hour, I'm not going to complain about that $2 Peroni's on draft, good happy hour food, I liked it and I definitely coming back for dinner read more

Finally went here. We made a reservation for dinner. Cool atmosphere with a broad age range of dining patrons. It can get a little loud in there at times, and given that the tables are situated pretty close together, don't even try and have a quiet conversation. Service was attentive. The house-made loaf of bread with the oil/balsamic is ridiculously good. I could have easily eaten 4 loaves of that. I went with whatever side salad is listed first on the menu and served with Sweet n sour dressing. Another winner. Delicious mix of flavors in that salad. So, the entreé...I went with the browned butter sage gnocchi...and cue the disappointing music...The gnocchi was way overcooked and gummy. The browned butter/sage sauce had more citrus notes to it and it was sweet. The pine nuts couldn't save it. Perhaps I ordered the wrong thing, but what really creases me is the restaurant bills itself as an Italian restaurant so how in the world can you overlook your gnocchi? The husband got the Carbonara. I think it was under salted. It wasn't the best carbonara I have tasted but it was respectable. The best Carbonara is at Dante, hands down. I don't know if I will go back to M. I really want to say I will. Perhaps I need to read other reviews and choose a different entree next time. read more

Our first time in CF. Stopped in the Chagrin River Outfitters fly shop while strolling. Dan, the owner recommended M Italian, a short walk from his shop. Open air tables and some further under cover. Our waiter brought menus, waters, and a small loaf of semolina bread with evoo, parmesan, and balsamic vinegar to dip the delicious bread. Milady ordered a chopped salad and wild mushroom pizza special( 1/2 of each). I ordered a panini with tomato and fresh mozzarella. Her pizza was cooked in a wood-burning brick oven so the crust was crisp and nicely blistered. Great mushroom flavor was enhanced by a fresh dusting of parmesan by our waiter( who was terrific!). My panini was served with a wire basket full of crispy shoestring fries. The bread was nicely toasted and packed with ripe tomato slices, mozzarella, basil, and arugula. Fantastic! No dessert as we had a flight to catch. read more

It's my second time here. Both time it was good. Consistently good food and quick service. You must try happy hour!!

OMG the meatball appetizer was amazing!!! A little spicy and served with ricotta. Gotta go back just for that! We really enjoyed our entire meal. Everything was good but particularly that meatball. We arrived at 7 with a reservation and were seated immediately. Valet was easy. Space was beautiful although loud. Still a lively spot in Chagrin. read more

Absolutely wonderful. I was surprised they had a wait on a Wednesday night so I would suggest a reservation. The drink menu was amazing and they have happy house from 3pm - 6pm. I had my first ever Sicilian Mule, blew me away. Then I ordered a Carbonara and a House salad. Both perfectly made and so fresh. The Carbonara was perfectly creamy without adding cream. Great hidden gem. Even in the winter, we sat in the patio area and it was very warm and inviting. read more

The service was startling awful! Even following complaining multiple times we could barely get a drink or any service at all. The floor is so slippery that I'm sure they are out of ADA compliance. Waiters and waitresses told us that they had slipped many times and the bs manager came over to me following a fall trying to make excuses. It may be the worst meal and restaurant I've eaten at in Cleveland, read more

Good restaurant with nice ambience. Came here on my first visit to Chagrin Falls. The bread is really good and also the dipping EVOO and sun dried tomato sauce that comes with it. Just wish we were given the bread early on while waiting for our meal. Didn't get appetizers because we were expecting the portions to be big. The salmon salad is pretty good. The salmon itself is a generous portion. Just wish there were more hearts of palm! Pork chop is good too with the crust and a generous portion of potatoes and broccolini. Will have to come back and try their pizza, pasta, and other dishes. Not much to say about the service. Maybe our waitress was having a bad day... read more

Stopped in on a Thursday night during rush. We didn't have reservations, but we're seated immediately at the pizza bar. Great ambiance, even crowded it wasn't very noisy. The staff was attentive and friendly, and made sure to mention appetizers and desserts. The food was excellent, I had the carbonara, which was the perfect serving size. My friend went with the farmhouse pizza, which he greatly enjoyed. This is definitely a place we will return to. read more

Fair at best. The decor is great, although the Burntwood people need to understand one thing..SOUND! The restaurants may look nice,but they are way too loud. The food was mediocre at best. How about some better food? read more