Willie M.

This Salon did not do a good job at all, 1 layer of lashes and couldn't tell until I got in better lighting. I started losing lashes one day after getting them done. I called to have them removed and they wanted to charge me. just Disgusting. I would tell anyone I wouldn't waste my money going here. they didn't even offer to make it right.

Leisha C.

Omg I am so glad I tried this place! I have been a loyal extension person for over 8 years and lately my old lashes were feeling painful(which it should never). This lead me on a hunt for a new stylist and I came across this gem! Nhi and her colleagues were knowledgeable about which style and size were best for me plus listened to what I liked and wanted to try. These lashes feel so light and look amazing! Thank you Nhi!! The location is inside the Triton Towers. When you walk into the reception area, it doesn't match what you would think- it feels like you are walking into a doctor's office. But they have great staff, super clean location and plenty of parking. Def go and give them your business. You won't want to go to another lash person again.

Lillian N.

Have gotten my lashes done from numerous of other professional places and I have never thought had the WORST experience until now. I have heard from multiple of my friends that they don't do a professional work, so you get what you paid for ... I gotten a full set (volume) which was a promotion at the time for 80 dollars. my eyes were bright red for 2-5 days which I thought it was normal so I didn't make a big deal, but then I remembered the tech name Hannah was chewing on something and eating while doing my lashes ... lol.... I texted them about my concern and all they told me were just to go see anther person to check it out....I came back for a fill thinking maybe I'm just being dramatic. Got the fill didnt go back for 3 weeks cus I got tired of lashes to find out I had a couple of my real lashes that were STUCK TOGETHER IN ONE LASH. Was wondering why it wasn't falling out and that was why. Messaged them my concern and they were trying to bargain with me about five dollars off so (15) for a lash removal. Raised my concern and finally the owner told me she would ONLY remove the ones that were stuck.... I had less then 10% . The owner was going to leave me with 2-5 lashes individual lashes that were actually done right on my eyes...lol ... they damaged my natural lashes and can't even admit it but just make excuses like half of these comments they reply back to the rest of the customers. Making it seem like it was more my fault. Save your money and go to a professional setting. N for everyone who knows me KNOWS I will never write a bad review unless they done me wrong. Made a yelp account for this lol. EDIT :like I said previously before the owner who still can't own up to their mistakes about my damaged lashes saying they have good service after I just described my experience what happened. I guess having good service is sticking 3 lashes into one lash and eating while doing a full set. Don't waste your time here. ADDED A PICTURE to show you guys what the owner think 50 percent looks like and you can clearly see the clumps that are together. I had the TIME today to write this big review. Have a good day.

Kasanita V.

I've been a loyal customer for about 5 years on and off. I've loved coming here. I've never been anywhere else and I recommend this place to everyone I know. I was last with Yumi who I guess left sometime last month. When Yumi left, I had an appointment for a fill with Mai. She said my lashes were burnt which idk how but she was pulling a lot on my right side. She was a little rough and looked annoyed but like I said, I'm a loyal customer. Within a week, almost all the lashes on my right fell off. I texted for a fill and got left on read (first time ever). Figured they're busy and to try again later. Texted again today to be left on read again lol very immature. Idk if it's cause "the burnt lashes" or whatever but the only people who touch my lashes are the people here. Anyway, sucks to have to try and find a new spot, but being ignored and left on read is not cool with me. Especially when tipping $15-$20 every visit.

Emily L.

Love it! I don't have much lashes to begin with but Mai did a great job! It did not irritate my eyes or skin at all, and SO.Lightweight that I almost thought there isn't any extensions She is knowledgeable and knows what type fits you best, most importantly she listens to your request and want to make your lash experience happy. Before leaving I already made a refill appointment..

Jennifer G.

My life changed, I do not have to get ready in the morning, I wake up with beautiful eyebrows! Not only did she do amazing hair like strokes. She was so friendly and positive. That's why I would recommend Mai.

Genevieve D.

STAY AWAY!! PLEASE BELIEVE IT WHEN YOU READ THE HORRIBLE REVIEWS!! There is absolutely no miscommunication here and I do not want the same fake response from the owner. I am only posting this for everyone else's sake. On September 11th, I contacted the business via Yelp to request for an appointment for my niece to get her lashes done. I got a message back on Yelp asking me to send them a text since it would be easier to communicate. I texted them first asking if they would match the price on Groupon without me having to actually purchase a groupon. They responded, YES. Then I requested for an appointment and they said they can fit me Thursday 9/19/19 at 11:45. Originally, I requested a classic full set. However, they kept on insisting that I should get the next level up which is a little more expensive but better. After asking a few questions, I agree on the next level up product (hybrid). After they confirmed, I asked for the address and they sent me the address. I wanted a second confirmation about the price since my niece is a student and her budget is limited. I asked them to confirm that it would be $69 the second time and they responded, yes via text message. Today, my niece came there at 11:45 and let them know she had an appointment at 11:45 confirmed via text message. They took her in and did her lashes. Afterwards, she gave the artist her card thinking she was charged $69 but she was charged $162.40. She was confused because they did not ask her to sign anything. We were shocked when we found out the charge came through as $162.40. I immediately called the business and spoke to a guy name Bryan who said he was the owner. I explained the situation to him and his reactions totally caught me off guard. It was like he knew that the call was coming and he was prepared. At first, he said well we only charge $69 if the job was done by a new staff and $140 if it was done by a seasoned staff. I explained that was not what was communicated via text messages and as a new client, we don't know who is new or seasoned and that is the business's job to explain that if they were going to charge more than the initial amount that was agreed upon. ABSOLUTELY TERRIBLE BUSINESS ETHICS. In the text message he confirmed that it would be $69, he did not mentioned anything about who would do the work or any other details. As a new client, of course we do not know who is new or seasoned or the names of the staffs there. We just knew that we had an appointment on a certain time and date for a specific service and to show up on time. They also did not mention anything when my niece came to the appointment. Once I said that, he changed his story completely. He raised his voice and said he never confirmed anything via text, that he does not have our information in the system. He said he never confirmed an appointment with us even. How is that possible if they knew exactly who my niece was and what service she was there for when she came at 11:45? I let him know that I have proof from our text exchange. He stated that he does not care and I could try to dispute the transaction if I wanted to but that would be useless. Also, if the service was $140 like he said, why did they charged her $162? On top of over charging someone twice as much, they went ahead and gave themselves a tip?? My niece, only 17 years old were treated unfairly and taken advantage of. Charging whatever amount on someone's card without telling them or asking for a signature is consider Fraud. At the end of the day, it's not about the money. It's about the principle of it all and obviously they do not have any morals. REVIEW UPDATE 9/20 I was not planning to engage in further discussion w this business. However, I will not let them twist the story around and made up an entire false accusation. First of all, I own a business myself and when you make a mistake, you need to own it, resolve the situation, and not make excuses for yourself. Second of all, you need to stop texting me random sh*t per my request. Who is Trixie? My niece's name is not Trixie. My niece never booked anything (online,phone,ect). I did everything for her via text messages. We NEVER scheduled an appointment for a lash lift (look at the text messages). Via text, you said you will match groupon's price multiple times, you never explained the conditions or who would do the work...that's YOUR mistake. As for the tips....I instructed her to pay $69 and give 30% tips when she sign for it. Instead of doing business the right way, you took her card, overcharged it and gave yourself a tip. She left extremely confused because there was no signature. I am absolutely appalled at the fact that you managed to make up this entire story line to make excuses for the fact that you stole money from a teenager. AGAIN, we never mentioned lash lift, never booked anything online, her name is not Trixie, she did not voluntarily gave you a tip, she didn't sign, you didn't give her a receipt.

Hannah B.

Booked a month in advance only for them to pretend I never made an appointment despite text messages affirming our phone call. Guessing they don't want to honor Groupon prices? Apparently I'm not the only one this has happened to per the google reviews.

Alycia S.

First of all I want to address a couple of things. If you have no idea how to get to this location then you can't read the directory at the front of the elevators. It's pretty easy to find, and there's a reception and your lash tech will be phoned that you have arrived. Also if your eyes burn or you're in any pain, possibly the glue is high fume, but the pain is not on their part. You're probably in need of a different glue. As someone who has gone to multiple lash techs, this one meets all standards. Also when you're getting your nails done is it annoying the ladies talk in a different language? I don't expect my lash tech to talk to me for the whole 2 hours, there is nice music to listen to, and I had Nhi so I didn't mind any of them conversing, my eyes are closed after all. They were mostly discussing the lashes anyways. Their discount was 50% off during this time and I don't need a groupon voucher or anything, 80 for a VOLUME full set is a steal, I'm not a cheap skate. After all, its just your eyes. Don't let the negative reviews sway you, they had me shook in the lobby.