I have probably given M Shake in Nocatee their last opportunity! They are overpriced and their food (based on my selections EVERY time I've ever went) is average at best! Tried a Crab Cake sandwich tonight, it was swimming in tarter sauce and they should have been ashamed of the tomato they put on it! Don't waste your time or money! Daily's the convenience store or Publix has better sandwiches than M Shack! read more

M Shack - American Near Me - Ponte Vedra Beach, Florida

See all

M Shack pops off during lunch hour. I don't love to wait very long for my food at fast casual spots but this is one of only a few places in Nocatee to grab a bite so it's almost unavoidable. On one occasion I waited for what I thought was too long and my turkey burger was undercooked. That's just sloppy. I know they get slammed but the overall experience needs some work. That being said, I do love the totchos! read more

Solid burger place. They have tater tots. They have good milkshakes and they have a decent beer selection. The staff is friendly and efficient. read more

Overpriced for the portion size. Also, single use disposables for everything. Plastic cups, silverware, etc.; to be overpriced is one thing but then to give me a $20 lunch on cardboard with a plastic fork and knife? Figured you guys would be more progressive and care about the environment a little more. I will not be returning. The veggie burger is good, but not good enough to outweigh the cons. read more

Turkey burger was very disappointing. More of a snack. The cranberry sauce was good. Tater tots were ok but seem to come out of a bag and not a good bag at that. Shake was like frosty, that was probably the most disappointing. read more

Best burger and fries in the area. The food is consistently excellent. The fries and shakes are awesome! The kids burger is a good deal and comes with fries and soft drink. Overall good quality for the price. read more

Best burgers in the area. Some low reviews that have no clue about good food. Burgers are cooked to order and are priced right.

We visited for lunch yesterday. The process can be confusing but once you order it works perfectly. You have to order at the desk at the door. There is a small desk with two attendants and menus. Everything on the menu is separate so don't forget to order drinks, sides etc (we forgot to order our drinks). We ordered a sunrise burger (add mushrooms $1), kids grilled cheese, kids hot dog, one order of Parmesan fries and a cookies and creme milkshake...total $30. I ended up grabbing a large table (shareable tables) and went to the bar to order a beer. I waited for 10 minutes until someone came to let me know the bartender would be right there to help me. After 10 more minutes I went back to my table. The bartender was busy working on the Coke machine. Apparently out of the many staffers working the lunch shift the only person who can serve a drink and the only person who can fix the Coke machine are one in the same. The bartender came to the table and and took my order. Our food arrived (this was after a 25 minute wait time so be prepared) and then finally my beer. With all of that said...service needs work. There are too many people "working" without actually having a purpose that I could see. With a line out the door due to the fact that you order at the door causes a major delay in process. The food was very good. The $8 burger was good and fries were the perfect blend of garlic and Parmesan. The kids said theirs was good as well and my daughter said her milk shake was ok. I'm sure they will work out the kinks soon as they've just recently opened. And I am happy to have a better restaurant option close to the house. read more

See all

Surprised they survived the pandemic. My wife just brought home carry out from here and she came straight home from M Shack. I was hesitant when she suggested and said they don't do well with letting it sit while it's transported. I decided to roll with it since she suggested it and to keep it easy. Unfortunately my concerns were valid. The bottom bun would've been more at home in French onion soup and the sweet potato tots were packed like a side of mashed potatoes. Plus they must've packed us the wrong size as there is no way they think they should be charging $4 for about 10 tots. Who packs hot food in laminated and sealed containers with no liners. Amateurs. read more

Yeah,, I've been to the Nocatee one about four times. They most definitely aren't consistent, I enjoy one visit, food is good and service. Next visit, same food I enjoyed a week or two ago is now borderline disgusting, I read many reviews where their burgers came out raw after ordering medium. While I personally enjoy medium rare every burger I've had there is most certainly rare. HEY M SHACK COOKS. A medium burger needs 8 minutes on first side and 6 after flipping. NOT EVERYONE ENJOYS RAW LIKE YOU!!!! So all I can say is one visit is pretty good and today SUCKED read more

Omg !!!! So my son and I roll in today on the way home and ordered two of the burgers and a fry. We waited 15 minutes thinking these burgers are goin to be amazing. Well no...... the menu says medium is the way they are cooked and ours were as raw as I've seen... I showed the lady and said we weren't going to have them remade ( that scares me) and she was still charging us... what a nightmare. read more

Not bad. Burger is nice and juicy. A good thing, but.....First the portion of fries is small. Second the burger is so juicy it ruins the fries. Asking to separate the 2 seems like your asking for to much. read more

If you are looking a place with nice ambience and good food I would recommend M shack ..they have appetizers that are mouth watering along with nice teas ..fond memories I have with this place ! read more

Came here with grand kiddos and had a sweet but sour experience (like chicken ). The "shake" machine was down and my babies were disappointed. One of them started to cry! It was my younger grand baby, Lizzie. Sometimes she gets tired and throws a tantrum... just like her father! He is a piece of work and my daughter, Lisa, is too good for him. Burger was good too. read more

Best local burgers around and in Nocatee! I wish the bar area was larger. I also wish they had table ordering available rather than just at tiny counter. There is no room for line read more

I here now wow its so retro and the smell is mouth watering the face of the people around our table are all smiles ice cold beer Hot Fries the hamburgers are 2 fisted juicy yummyness so let's have have lunch enjoy read more

M Shack - American Near Me - Ponte Vedra Beach, Florida

This is a gem you can only find in the Jax area. Love their burgers, fries and milkshakes. Service is courteous and quick. Food is well prepared and the atmosphere is delightful. Only complaint is I don't want to stop eating even after I'm full. Oh make sure you get a milk shake to go because there is nothing like it. Pray they open a location one day in the Orlando area. read more

How hard is it to get an online order right? It is right in front of you IN WRITING. Ordered a couple burgers and 2 orders of onion rings. When I picked up receipt said fries. I could have let rest of order turn to a gel if I wanted to wait for rings. So paid premium for fries. Sucks read more

Always a favorite with my family and never a bad experience. Except when I want to go on a Sunday and they're closed., lol

My food was actually raw and I asked for well done... me and my friend are both having stomach pains now. Also, this is not the first time this has happened it's a consistent issue. read more

This was without a doubt the biggest mistake for a quick bite in the history of deciding where to go for a quick bite. I would have taken a picture but the food was only on the table for about 10 minutes before we left. Brought the family and found seating to be narrow and stacked. They have two high chairs and one of them is broken. Tried a high top table but the table itself was broken and with very little effort kept tipping. The food took over 30 minutes and they got my order wrong! I ordered a salad with NO dressing because I'm deathly allergic to garlic and even told the man when I ordered that if I eat garlic, I hit the floor. He spoke to the kitchen and wrote it on the order and yet.... The chicken tenders on the kids meal was alllllll batter and no chicken and I think the hit dogs are flash fried as they were covered in grease. Do not go with small kids that need a well maintained high chair. Do not go if you're looking for a quick bite. Do not go if you have a serious food allergy, even if you do everything you can to accommodate eating out by ordering the easiest to make and the hardest to screw up. Not worth it in any way shape or form. read more

The worst service ever! Set at the bar for 10-minutes without a single bar tender asking to take my order ... and the place was nearly empty! They were too busy texting or cracking jokes about each other. Every time I have been there, we have noticed how rude the staff is. It's a reflection of their poor management. I have been to a few other M Shanks and they seem to be much better and more attentive to their customers. The terrible service is shocking for a Nocatee restaurant too! Will never go back to this location. read more

The food and service is excellent. I often stop in for a drink after I place my order and the bartenders are friendly!! Mike can sure mix a good drink!! It's a great place to enjoy a drink too ! read more

M Shack - American Near Me - Ponte Vedra Beach, Florida

Burger is mos Def fresh and tasty! St the Atlantic beach shack and had a good meal. Gotta love their Milkshakes

If I could leave less than a 1 star review, I would. Awful customer service. Do not eat here.

The only place open last night as the Hurricane rolled in. The owner was cooking, amazing service and great atmosphere. Loved my meal loved the entire experience. Thank you for being there for us during this anxious time! We love you guys. read more

MShack makes a really good burger. I live in Nocatee and have ate at MShack many times. It's a non-pretentious restaurant in an affluent neighborhood serving burgers...it is what is, a burger joint. If you're looking for gourmet burgers, if there is such a thing, this place ain't for you. read more

Two stars at best. You order "groumet burgers" and get nothing close to it. Shakes are good though.

Sat at the bar, was asked what I wanted to drink before I even had a chance to look a the beer list? Same thing happened with the food order, rushed! Sorry bartender but it's not my fault that this place is full of families ordering milk shakes! Will avoid in the future, won't pay for rushed service! read more

3 months without avocados .......and they still charge full price for the turkey burger - without avocado. Fish sandwich tastes like it was frozen & thawed. Burgers are OK but Loop has a much better burger. Not sure why we went here so often but now it's off the list. Hey M Shack- Tijuana Flats has plenty of avocados and unlimited guacamole!!!!!!! read more

I have been to M Shack many times over the past year, as Nocatee has only so many food options. Every single time, the service is horribly slow, even when they are not busy. It is as if the cook in the back can only make and put together ONE ticket at a time. (Up to 25 minutes and I was one of four people there!!!) As said, the slow service has been consistent. M Shack would be much better served to hire their cooks from Waffle House, that really understand the basics of handling multiple orders at once. M Shack can get away with it for now, as again - not many options in Nocatee, but this will bite them in the future if not corrected. Aside from the time in getting the food out to the table, the burgers are usually way under-cooked for what has been ordered. This is a constant, so much that I now have to ask for my burgers over-cooked to my preference, to actually get the burger to come out properly. This also goes hand in hand to if they got your order right to begin with. Over the past year, I know there has been at least five times, that when I get home I have to turn around and go back to M Shack to have them fix my order (You're right, I should have known better and check it before I leave), but the point remains - GET THE ORDER RIGHT THE FIRST TIME. The staff is pretty pleasant and hospitable, no complaints there. The managers do their best to appease any problems with orders or timing. The managers do not make any excuses, which is a major positive. The menu and food is actually really good, when it actually comes out as your ordered it. I also highly praise M Shack, because they actually have some really great healthy options on their menu as well. Last point of love...Marshmallow Brulee... read more

Three strikes and you're out. Yesterday I had a burger with a burned and blackened bun. Even though I ask for extra onions, I NEVER get them. I did get plenty of pickles which I never asked for, which ruined the burger for me more than the burned bun. Two weeks ago I had a burger there that was almost inedible; dry and overcooked. I used to frequent this restaurant. One day I was eating, and one of the employees was spray cleaning a high chair for 15 minutes, spraying a toxic substance which floated through the air and permeated everything. When I wrote to MShack to complain I was ignored. It was truly toxic and sickening. They do not seem to care enough to respond to their customers. But if you want an overdone dry burger on a burnt bun loaded with pickles in an atmosphere filled with a toxic spray cleaner, M Shack is your place! read more

I've ordered from here 5 times within the last 6 weeks, not one single time has my order been correct. I understand some days things can be off and that it happens but after five times and it's still a reoccurring theme? No thanks, took two bites of My burger and threw it out and went to Wendy's for the first time in 6+ years. I will not be back back but I truly hope these guys can work things out. read more

Do not order online!!! Third attempt and the orders are still mixed up. Not ready in time. The I received three orders that were not mine. Second order my ticket different order. Third order similar but clearly someone else's order. When I spoke to manager she asked why I took someone else's order. Food might be ok in person. Avoid online. read more

Its good but sometimes they don't get my order right. The food is great and well priced for what it is. Its normally a short drive from where i live as well. They have lots of options/sides for food. read more

I love burgers and I really want to like M Shack. Sometimes our burgers are great and other times the french fries were served cold and soggy and the burgers were just meh. In comparison to when it first opened, the service has declined. Our last experience was a major disappointment, I felt ignored by the waitress, the food took a long time to come out and then the order wasn't right. I hope they make improvements because I would like the restaurant to be a success. read more

I can't say that I have eaten at an M Shack before so I Dk if this is how they all are but the cash register is like 4 feet inside the door so there was a line outside the door with people holding it open. ....um, flies are gonna get in the kitchen (horrible design!) The menus are AT THE REGISTER. So you better know what you want if you don't want to hold up the line ( of one register) might I add! It was so loud inside with nothing to absorb the sound so we went outside to eat. I ordered my burger well done, it was red inside and was not good at all. The fries are from a bag out if the freezer. I asked the cashier if they were home cut Fries before I ordered them and he said yes. To top it off the bill was $27. For two burgers, one order of fries, one order of onion rings (4 onion rings total) and two nasty teas. I won't be back. read more

It's OK. I tried eating there three times after church on Sunday and they were closed. Finally got there on a Saturday and it was OK. The ordering process is odd - you have to order at the front and it is slow - usually a line and it can congest the front entrance. Once we did order, they bring it to the table. The burgers were good - not great. To be honest, I have had better in the area and I find them a bit overpriced for what you get. Second time I went, same deal. The line at the front made getting into the restaurant hard to do. Plus, the menus are at the ordering desk and, when there is a long slow line, it is nearly impossible to get to them due to the congestion. We decided to try to eat at the bar but, while waiting to be seen, I had noted the large table order indicators behind the bar and had a sneaking suspicion that you still had to order at the desk for food. I wanted to ask the bartender but could not get their attention so we left. I am open to giving it one more chance but, to be honest, the ordering aspect is a factor. If I am going to sit down and order a few beers, i prefer to have someone wait the table (my preference) or if I am looking for a quick sit down meal with customer ordering, I would need a more streamlined ordering process. read more

I was really hoping I'd enjoy M Shack but it really was rather disappointing. For some people who don't enjoy an actual dining experience it's probably fine. I don't like ordering food at the door and then being told I have to go to the bar and order a drink. So two waits and two times using the credit card. If you're going to have a full liquor license at least have a server who comes to the table and actually serves customers. The food was average. Portions small for the price and served in small disposables. I'm sure M Shack has its place but I doubt I go again. Too bad since there aren't many options in or close to Nocatee. read more

Wish we could of tried it! Got emails saying they were open, gathered the whole family together last Sunday (07Aug16). Drove down there for lunch and there was a sign on the door saying they decided to close for the day so thier employees could have a break?? Very strange. In just the 5 mins we were there 4 other vehicles pulled up to eat also. Someone had left a nasty note on their door before us. I hope they get things worked out since we are fans of all of the other M-Shacks! read more