This review is for MAC and Carli! Great customer service! Everyone was warm and welcoming. Carli did my mother in laws makeup and did a great job! She exceeded her expectations! Carli was kind , friendly and professional! I highly recommend this store for anyone looking to buy MAC cosmetics. read more

The girls at this location literally have no idea what's going on or have any product knowledge. You can search for a product for an hour and they will not know the names of anything and let you walk away with the wrong item. I had the manager help me search for the name of A product I couldn't remember and I described everything to her And she couldn't even list me names of colors that I was trying to remember and had no samples out so I can figure it out. Please get it together Mac of Mission Viejo read more

I came in to MAC to get foundation. Kelsey walked up to me and asked me if I needed help. She was so patient and really took her time on helping me out . She did my make up super natural and I loved it . Ended up buying most the things she used on me. Her make up looked stunning and I asked her if she could do a wing on my eyes as well and she was more than happy to do it and even showed me how to do it so I can practice at home . This was a great experience and she really provided me and my friends with great customer service. Thank you ! read more

If I could give zero stars I would. This review is based on the customer service at this store while getting my make-up done, not the product. Unfortunately, I felt that I had to notify someone about the worst customer service I have ever experienced at one of your stores, or any other store for that matter, while getting my make up done. I had scheduled an appointment in advance, which started off great, however, the employee that was my make-up artist insisted on helping every customer that entered the store and assisting them while she was supposed to be doing my make-up. The first couple of times she did this I was understanding and she was very apologetic upon her return, however, after the sixth time this occurred and an hour had already passed I was not as understanding. After being left on my own for almost 15 minutes straight another employee got my make-up artists attention and asked her if he could finish my make-up for me, which she turned down insisting that she would do it much to my annoyance. I think it is important to note that this was during the middle of the afternoon on a week day when the store was very slow and extra employees were restocking shelves to kill time. Another customer who started getting her make-up done right before me was never left by her make-up artist once and was done with getting her make-up done in about 30 minutes, while I sat for over an hour mostly waiting for my artist to return. This by far was the worst customer service experience I have ever received and happened to be my first time ever getting my make up done at MAC. This employee seemed so focused on making commission off of sales that she completely disregards the customer. At the end of this over an hour ordeal my make-up looked terrible and poorly blended. I bought $85.32 worth of make-up and considered returning it due to this experience because I felt that it was a waste of money. Even though I like MAC make-up products I will never get my make-up done at MAC again and will try to find replacement brands for the MAC products that I currently use just so I will not have to deal with such horrible customer service. read more

This location awesome! Read reviews of all in the area and decided to drive 30 miles and so glad I did. Everybody friendly. Had appt at 11 and was in the chair at 11. Nabaht is amazing. She not only did my event makeup but gave me great skincare advice as well as everyday makeup. She is super friendly and I would go back to her for every future event! totally worth the drive and time! read more

This review is for Leslie ! She was very helpful and professional. Its was my 21st bday dinner and she helped me get my face ready and all glammed for the night. She even put on my lipstick. She was very classy and provided super great customer service. It was my first time going to that location and will def be coming back for her ! Way to go lesie ! Thanks again read more

Tina is the best!! She is the my goto makeup artist at this Mac Cosmetics whenever I wana look gorgeous! She is also super sweet and easy to talk to. I have always had a wonderful experience here with her. read more

It never takes me very long to make my purchase at this MAC location. They seem to have enough staff for the number of customers at the store, and it's not a mad house like at the South Coast Plaza location. Whenever I've brought back my empties for recycling, it's never a hassle and they always seem so appreciative. I love MAC, and I'm glad they have a store at the Shops at Mission Viejo. read more

I think I might have too much make-up but like shoes, a girl really can't have too many eye-shadows. I went to MAC to get an eyeshadow and one of the girls working there, Mercedes helped me find a nice shade. She was not pushy and did not make me feel like I had to purchase any of the shadows she put on my eyes. At first I thought she might have over done it with the shadow but when I was in another store and saw how blue my eyes looked, I was impressed. If I ever need to get my make-up done for a big event, I am going to request Mercedes help me out. read more

I love MAC. I am not a die hard that has to get every seasonal release but I am def a fan of the brand. Usually I come in with a list so the sales people help me right away. If they are out of an eyeshadow or lipstick I want, they call to another store and find one for me, or show me one that is similar that I usually love (if I don't have it already:) They also offer one-on-one lessons for those needing a little more assistance. Some girls may feel intimidated by this store but trust me, the girls here are nice and more than willing to help a sister out! read more

Love this place. Love the product. There are so many talented makeup artists here however my favorite is Nabaht!! She is amazing!! Her makeup skills are exceptional. You can tell her what your plans are and what types of looks you like and she will listen so well she creates a look to match perfectly. I have gone to artists before and then had to go home and tone down the look or add to it but never with Nabaht. Her personality is equally impressive. She has such a kind soul that it shines through her smile and she makes you feel so happy and confident after you leave. I wish I had more events to attend so I could see her more often. read more

My wife and I were in Nordstrom where they spent a considerable amount of time helping with some new color options. We were leaving for vacation the next morning getting supplies. Nords was out of the color and called Mack to see if they had it. The person on other end spoken to at Mack said they would hold it for my wife. We didn't write down the color we just trusted it would be there waiting. When we arrived no one had held the product or offered a solution. So we went back to Nords where they called again. When we went back to Mack there was still the look of "huh" but we knew the color this time. No apology or sorry...or ownership...very annoying. If we were not leaving for vacation in the morning I would not have given them our money. read more

I've been a long time MAC customer and until recently I've always had excellent service at this store. Some of the new people, however, need a lesson on providing great customer service. I attempted to return a defective lip pencil that was missing the crayon in the middle of the pencil. When I purchased it, there was a crayon present at the tip, but once I sharpened it, the pencil was completely hollow on the inside. The MAC representative not only refused to return the obviously defective pencil, but asked me if I sharpened it that a MAC pencil sharpener, and then tried to sell me a MAC pencil sharpener. Duh! Am I missing something here? If lip pencil is hollow, what would it matter what kind of pencil sharpener is used, as there is no crayon in the middle. I then asked to speak to a manager, who refused to return the pencil because I did not have the receipt on me. She was able to find my receipt in the computer, but said she could not use that for a return. I had to actually have the physical receipt with me. What???? So why is my information collected at each purchase and my purchase history stored? Thankfully, I called MAC headquarters and told them my story and they sent me a replacement right away. I will continue to purchase MAC products, but I will not return to this store. I will purchase my MAC products from Nordstrom from now on. read more

I purchased make-up at MAC for years, but have never had my make-up professionally done... What was I thinking!!! The process was enlightening and the outcome was amazing! Thank you Jessica for your tips and gentle suggestions to get me out of my old ways!!;) read more

Very rude and self absorbed staff. Completely ignored us. Don't bother going to this small shack they call store. read more

I had the best experience at MAC this past weekend. Two weeks ago I had made an appointment to get my make up done there and when I got there they said that I wasn't scheduled. Instead of leaving it at that, they fit me in and created a spot for me to get my make up done by one of the artist. I had my make up done by Ross and he did an amazing job!!! Whenever I go there I get very nervous that it will be too much but this time it was perfect! I told him it was for my engagement pictures and that I wanted it subtle and he did just that! Thank you Ross for doing an amazing job! read more

Iam truly disappointed at the service the give me at mac today. I went in to purchase a couple items and asked the lady with the dark red hair of she could put some eye shadows on my eyes. She said yes n then just left me alone n was helping everyone els. Without telling me that she will be back or anything. After 10 min I just walked out. Went to Mac in Nordstrom where I usually go n got my stuff. This is a very poor customer service. I'm very disappointed at Mac that now days the just hire anyone. Low standard. read more

Don't gouge your customers and then not take returns without receipts. Trust your overpaying customers.. Especially with closed unused in box cosmetics that you have to go to the back to get when purchased.. read more

Got my makeup done this Saturday by Carly. She was awesome. She did an amazing job. She listened to what I wanted and gave me the exact look I was going for. My makeup was beautiful for my friend's wedding! She's a keeper Mac! Don't lose her! read more

Can i tell you that I had the best time ever in the Mac store in Nordstroms. So i didnt have such a great day. I had a long day at work. I had bad news. I happen to walk by Mac section just browsing. I wasn't going to buy anything. I met Ashlee, she must have knew I was looking for something specific and browsing. She asked if i was sure, i then began to talk to her about my concerns. She sat me down and did half of my face. Can i tell you i looked amazing. I have really bad birthmarks and it's hard to match my face. She DID! Then i asked her about eyebrows, she was sweet enough to show how to do those too! I thought i was asking for alot, she was okay with helping me. I felt she yruly loved her job. I was shocked, ive been doing my eyebrows wrong all this time.lol The fact that she took her time with me and was sweet and made me laugh, made my experience the best. I don't even wear mac like that. She made me forget about my whole entire day. Sooo, i bought everything. I have to go back and get a few items but i dont mind because i may buy eyeshadows and lipstick now. Thank you Mac for having someone like Ashlee working there. She made my experience a great one. I already told 4 people. Ashlee please keep doing you, you made my day better and fely pretty too. I appreciate you and your kind words. Ill be back. read more

MAC Cosmetics - This is what i did, thank you Ashlee - Cosmetics & Beauty Supply Near Me - Mission Viejo, California

I'd give a negative if I could. When did thy go downhill? Worst service and new policy's drive me toward a more customer friendly brand. Shame on you M.A.C read more

This review is for Troy who was really awesome at helping me select some new lipstick shades and sign me up for the MAC royalty program. Great store - very bright, neat and organized. Another great MAC experience at the Shops in Mission Viejo! read more

Tory was a breath of fresh air from the moment I walked in the store. It was so nice to be helped by a knowledgeable, experienced, mature professional! It's apparent he loves what he does and it shows! I highly recommend asking for Troy when you visit the MV MAC Store! He's amazing!! read more

Came here Monday night to buy a couple products and the girl helping me was extremely nice and helpful in explaining what worked better for my skin type. Very happy with my purchase read more

I am a professional make up artist but mostly work on friends and family as make up is my passion not my job. I am a big fan of MAC cosmetics but really dislike sales people at MAC stores. All they want to do is force you to buy something more expensive and more stuff. I will continue going to the store to buy things I need BUT I will not be listening to their advice. I went it to replenish my supply of eye pencils. Once of the colors they didn't have, so I asked them if there's a similar color in the same type of liner. Of course they gave me the most expensive pencil they have. I couldn't remember whether the color I was after was eye kohl, eye pencil or one of those waterproof liners. When I asked the sales gals (there were two "helping" me) they both started saying that it was the same type as they one they gave me. Of course instead of $16 the pencil was $21. So, I believed them and bought the pencil. Once I got home I saw that the pencil I needed was eye pencil type and not a waterproof type. Now I have to drive back to the store to return. Never again will I listen to them and will make sure to do my research before going to the store. They are not helping customers - they are making sure they sell their daily goal. I believe great customer service should be customer FIRST before anything else. MAC should teach their sales gals and boys that! read more

I would love to start off by saying that I am totally in love with this location and it's staff! My entire family and I are regular customers and love this Mac! Customer service goes a long way and the staff here understands that! Whenever you're at this location ask for TROY! He is amazing and does an outstanding job helping my mother and I! Thanks Mac Mission Viejo for always providing great customer service! Definitely recommend this location! 5 out of 5!!! read more

Carli the store manager here is so fantastic. She went above and beyond to make sure we got what we needed. She went digging in the back multiple times always with a smile and so happy to help. Best customer service ever had here. She's amazing. read more

I've seen sooooo many bad reviews on YouTube with people's experiences at MAC. And let me just say, that this location along with all of the locations I've gone to, I've NEVER had any issues with anyone. There was a girl there a fees times I've seen her and she's ALWAYS smiling and she makes me happy by just seeing her because she has always helped me with everything I need! If I had any questions she would inform me or if she didn't know an answer, she would ask and I LOVED that about her! And mostly EVERYONE is super caring and kind! If your going to a MAC counter, I'd suggest this location! LOOOOVVVVEEE! read more

I love love their pigments and matte lipsticks! They last a while, are super pigmented, and vary in colors. I always feel welcomed with their friendly, attentive service here :) read more

I have been a regular at MAC for at least 4 years at the mission Viejo location. I was never a fan of going into the store until about a year and half ago. I met an amazing artist that has now done my make up over a dozen times, from simple glam to Halloween fun. She has gone out of her wear to make sure I leave looking nothing less then perfect. Showing me new styles, techniques, and product!! Your amazing Nabaht Shafiei. Thank you for aways making me look fabulous and taking you time even when it's so busy in the store. read more

My most favorite MAC store to go to! I got my make-up done by Troy, he did an amazing smokey eye on me, looked wonderful! He's also super nice! And also Monet is soo nice and helpful, everyone in there is nice but those 2 stood out to me! Love this place :) read more

Love this store and I'm so lucky it's so close to me. I definitely prefer this to the MAC counter at Nordstroms. I feel the Nordies MAC workers won't keep bugging about needing help and pressuring me to buy buy buy. At the MAC store, They always greet and ask if I need assistance or someone would help me soon if busy. Once I decline help they just leave me alone in my own world which is what I want. I always get my makeup done here with Monet, her work is fierce! All the girls are very friendly, fun, and professional! Love Love Love! read more

I bought a new pro longwear waterproof colour stick, I went in because I wanted a waterproof liner but I wasn't sure what color to get, one of the employees came over to help and she was very nice and told me all the options I had for waterproof she made suggestions on how to blend 2 liners because I felt the color was a little too bright for me. She wasn't pushy and she was helpful. That's the perfect combo, when I was just about ready I found a shadow that I really liked but she was already helping someone else, so I didn't ask about the shadow; then Her co-worker insisted that she ring me up, so that's why I'm giving 4 * and not 5. If the co-worker put the right employee number then this is the girl that helped me ......... I recommend her she is blonde and, very nice her emp-# is 417387. I didn't get her name, bummer. read more

Christian was so great! I had an appointment for a makeup lesson. He was so knowledgeable about all of the products and so helpful. Also while I was there I was so impressed by his service and smile to everyone that walked in the door! read more

Not very pleasant people work here. I do not recommend putting your business here. the store is very disorganized and the people are mean. I would definitely go to the nearby Macy's or Nordstrom's for better service. read more

I think this store needs more staff! It is tiny but I feel like I am always waiting for 10 or more mins to get acknowledged. The few times I have been helped here it was a great experience. I wish the girls got commission because they do such a great job, but they don't. read more

I went to get color matched on Sunday evening. I was helped by the MUA Maddie. It was great! She was fast, friendly, and honest; she took the time to really match foundation to my skin, and didn't push me into anything I didn't like. When I said something was too sallow, she agreed and immediately tried multiple shades on me until we found the correct one. Maddie gave me a lot of options and made me feel comfortable. Thanks again! read more

Hands down the best MAC store I have visited, and I've visited numerous stores in various countries. The woman who works there (I can't remember her name but she has long black hair) was PHENOMENAL. She took the time to consult with me and recommended changes to my makeup routine that have worked wonders. An excellent find! read more

Being a makeup addict, I find myself caught between Sephora and MAC often. To be honest, I've only come in here a few times because I don't really feel like MAC can give me anything I can't get anywhere else, but that's beside the point. This particular location is actually quite nice. It's relatively small, but it has a good assortment of products. Really my only complaint comes from the first time I visited this location. Being new to the high-end makeup world (this was years ago), I wanted to purchase the Pro Longwear concealer that everyone raved about. I was looking for the shade NW20, but they were out of stock. The girl helping me asked if I wanted to try a different concealer and I said sure. She asked if I wanted one with more or less coverage. I said more, so she got me the Select Cover Up concealer. There's a good amount of product in there, so the $20 I spent didn't seem like a waste at the time, but I got home and tried it, and the coverage was sub-par. I was later watching a video on Youtube that explained the differences in concealers, and come to find out, she had given me the one that had the least amount of coverage, when I specifically asked for one with more! I was not very happy, but I returned later to buy my PLW. Most of my other experiences have been better. I've bought a few lipsticks, pigments, an eye shadow, some blush, and a powder, and I've liked all of them. I remember when I bought my powder, one girl helped me find the right color because I was self-tanning at the time and needed something darker for my face, but didn't know what color. She also sold me on a blush while I was there! The MUAs definitely try to sell you things, so if you don't want to end up spending a lot of money, know what you want and stick to your guns! If you're buying a lipstick, expect to be offered a lip liner or gloss. If you want to know about the products themselves, it's kind of hit or miss. I highly recommend their pigments because they come in a great size jar and they last forever! Their lipsticks are good quality and they have a variety of colors, with matching lipliners. Powders and blushes are good, and their concealers are good (if you know which one to get!). I've heard their foundation breaks some people out--never tried it myself. Their eyeshadows aren't that impressive to me. I prefer Makeup Geek, and they have lots of the same colors for a cheaper price and great quality. read more

Bad customer service! I came in with no makeup and I think they judge right away. I went in wanting a lot of stuff. I told the sales lady I wanted foundation something to do contour with and lipstick. I also wanted a liner and some face creams. First of all the lady that was helping me already gave me rude looks I had to ask them for help they were talking amongst them selves. Completely ignored me. She matched me a foundation color and I started asking her about what I would use if I wanted to contour. i saw a contour palette that I asked about and she told. Me that's not what I needed. Than she got me some powder that didn't even show up on my face. I asked her for something darker and she told me to layer it. Than rushed me to lipstick where she didn't bother helping me and decided to move on to another customer. It was an awful experience. I wanted to buy so much more but felt rushed, dismisses, and uncomfortable. I love Mac and 75% of my makeup is all Mac but I ended up going to Nordstroms and getting everything I needed there. I was soo disappointed. I've been to this location many times before but omg this was such a turnoff. I didn't get the lady's name but she was a red head and I'm not sure if it was all the makeup or her stank face. But she looked older. I went on a Monday maybe that's the day the not so good artist work idk. I will not ever return to this location ever again. Word of advice just go to Nordstrom in Macy's. read more