Earlier in the week I had made reservations for 8 people to have a birthday dinner at 6:00pm this past Sunday. After a few additional people were added, early in the afternoon on Sunday I called to change the reservation for 11 people. Making the reservation both times was way more complicated than it had to be. Things that went wrong was getting the time correct, getting the number of people correct, and getting my name correct... Off to a potentially bad start but in all honesty I was still hopeful.
We arrived at 6:00pm on the dot. I told them about the reservation and they didn't have the table set-up. Then I explained to them several times that we have 11 people. We stand there and wait for 15 minutes as they kick out a family of 4 from their table then put together two tables for us. Honestly this should have been done earlier, wtf is the point of a reservation?
When we were finally seated, we had to re-confirm that we had 11 people about 7 more times. It was so ridiculous I just wanted to scream in broken Spanish "Once Personas"!!!!! Legit this was all in all about a 45 minute ordeal...
Then the place settings oh lord, some people got forks, some people got knives and there were a lucky few who got both a fork and knife... We have to ask several times for utensils. Asked several times for water... But on the bright side the sangria is pretty strong. FYI if you get the pitchers of sangria with no ice, they give you more sangria, but charge $4 more. Very reasonable, but probably should be communicated.
The first pitchers of sangria, we had to pass along our own glasses to fill them. We also had to pass along our own glasses for water too. Yes nothing on the table was set.
We ordered a crap ton of food and 4 pitchers of sangria. Food came out sporadically. Most of it was delicious except the salchipapas which was the worse I have ever had. Why you ask? Well the hot dogs were chicken and not deep fried, more like stir fried. Also the calamari was terrible, lots of breading and terrible sauce.
All the meat was cooked perfectly, the chicken, the steak, so magnificently cooked to the right temp. And if you can make a flank steak mid-rare and tender man that is some skill.
All in all the food is pretty good, but the service. Holy hell, there was legit no service. SO SO SO SO terrible. Well actually we mostly did everything ourselves...
Other points that annoyed me, we had to keep asking for the food orders, wondering where they were. Our last chicken came out pretty much when we were ready to cut the cake. And they were so cheap with the green sauce wth. We had almost $400 worth of food, including 3 chickens and 11 people! How the hell are you going to bring me 2 little tiny sauce dishes of green sauce when I ask for more green sauce?
Then when we had the cake, they did bring us one of the sparkler candles which was nice. But guess what? We got no plates, no knives, no forks for the cake. Ridiculous right? It's like these people don't know this is a restaurant and not their house.
Oh and guess what? Yes I had to go walk up to the server to ask for the bill. What takes the cake is they tacked on a 20% service charge. I wanted to take the bill back and tell them I would pay 18% cause that's pretty standard, but in all honesty they deserved 0-10% tip.
I'm so torn because most of the food is actually pretty good here, especially the chicken which is legit one of the most tender chicken I have had. I guess I'll try to order take out next time... read more