Brian introduced himself immediately, answered questions, and helped with our decisionread more

Sales Manager Anthony was extremely helpful in locating the GE water softner I was looking for and…read morehe was able to price match as well. Grand Appliance and TV store in Lake Zurich Illinois also provide free delivery. For any of your appliance needs please go see Anthony. He will take good care of your needs.

Timely call back. Scheduled work asap. They fit me in. I believe they price the job fairly and…read morecompetitively. Very nice and polite technicians.

My garbage disposal wasn't working and I had a leak under my sink, but couldn't figure out where it…read morewas coming from. I tried a few quick fixes from YouTube, but it didn't work. I called a few places from Yelp about pricing and what the issue may be. V, the owner was very nice, and treated me respectfully when I shared the issues with him. He said I did a good job trying to narrow down the issue. He set-up an appointment for me on a Sat., but I ended up being home today and asked if they had availability, and he fit me into the schedule. 2 very nice people, a father (Vlad) and his son, (Vitali) work together. When they arrived, they put on booties and were extremely nice & answered my questions. They fixed the disposal immediately, but then found out, that my leak was coming from the disposal. They suggested replacing the disposal, which is what I did, since fixing it may not hold up or work. They worked efficiently, tested it out with me, and made sure there wasn't a leak. Sometimes men don't show respect to women when they ask questions about repairs. All 3 of these men were very patient and respectful. Thank you for your kindness & treating me with respect.

The freezer on my 1992 subzero side by side decided to stop working the week before Christmas. I…read morephoned Rick on a recommendation from a colleague and he responded immediately, came to my house same day, ordered the fan motor, set up a temporary fix, and returned two days later to install. He gave me a quote to start and adjusted appropriately for added work he did at my agreement. I am so impressed and grateful for his knowledge, kindness, and willingness to patiently explain the problem and solution!

Rick the owner is very knowledgeable and explained everything that he was doing. I would highly…read morerecommend him.

Neb was very prompt and brought everything he might need to repair the oven. He gave me an accurate…read moreand fair quote. He was able to complete the repair in well under 30 minutes.

Svilen was very responsive - and came out to our home the same day we reached to him. He was able…read moreto quickly pinpoint the issue, and explain what needed to be done. Completed the appliance repair for us in approx 45 minutes. Amount estimated/charged seemed fairly high for less than an hour's work, as only a couple small parts were needed. Didn't receive a receipt or written breakdown of the repair work that was done - will be sure to request in the future.

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.

01/03/26 - My dryer & washer puked out @ the same time. I looked for a store that has appliances &…read moreall of a sudden my Facebook page is flooded w/solicitations from appliance stores. I clicked on a link for Appliances 4 Less & receives a response from Helen. I told here we were looking for a washer & dryer combo as both needed to be replaced. When my wife & I arrived we met Helen who was super patient & helpful assisting us on making our decision. This "Appliance 4 Less" store is basically a warehouse set back in an industrial area. The entrance is a single door that goes into a small office area. This area opens up to a warehouse area where they stock a variety different appliances like stove, refrigerator freezers, microwavesbut we were there for a washer/dryer combo. "Appliances 4 Less" has other locations and they provide appliances at multiple locations. I happened to be in Mt Prospect @ Discount Tires to have my car tires rotated so this location in Arlington Heights was about 5 miles from there. At this warehouse they stocked only LG washers & dryers, but they have other options at other stores. LG in general has a very good rating when you compare them w/other appliances. We ended up buying a basic LG washer & dryer. This duo complete w/removal of the old washer & dryer, delivery, & installation was $799 plus tax is $878.9 $140 for delivery, installing and haul away for a total of $1,018.90. Like I said nothing too fancy just a basic LG washer & dryer. Thank you Helen for you time & help in selecting a washer & dryer.

Got a great GE fridge & LG dishwasher at a great price. New appliances with scratches and dents.read more

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

Appliance shopping is almost as painful as car shopping. And I dislike both…read more I've purchased almost every appliance and tv in my house from Abt. I've been in my house long enough to replace the appliances I bought previously. Since most places that used to sell appliances no longer exist, I feel Abt is the lesser of the evils, better selection and employee knowledge than the big box stores. I don't usual have a positive shopping experience at Abt. I'm mostly ignored and always have to ask someone to help me. I only go to Abt when I need to purchase something so it's ridiculous no one approaches me. Luckily my most recent visit was a positive one. I had to buy a new dryer and didn't know which one to buy. Rodolfo Alvarez was the sales rep that APPROACHED me. Rodolfo was kind and a great listener, I told him what was important to me and he showed me my options. He helped me settle on a LG dryer that I wasn't expecting to choose, but based on what was important to me, fit my requirements the best. Another couple was listening in and based on what he said, I think they decided to go with the same one. I felt bad he couldn't help us both since he should have gotten credit for the other sale as well. I told Rodolfo next time I need something at Abt, I'm calling him. Five stars for Rodolfo! I knocked off a star due to all of my previous unpleasant experiences at Abt.

Bryan returned my call about my oven quickly. We set up an appointment for later that day. He came…read moreat the promised time with the needed part. he quicky diagnosed the problem and it was fixed in about a hour. Price for the repair was reasonable. I would suggest him for ant repair.

I called Bryan after seeing all the positive reviews. I had an issue with my oven. He asked…read morequestions during our conversation and said he would be at my location on Wednesday 12-1. Talk about being prompt and having the correct tool and part required. He looked at the oven, did his tests and said "before I pit in the part, I am going to try to do something so you don't have to pay for the part". Took apart the bottom part of the oven worked some magic and BAM! We have fire at bake setting. Only charged me for the service fee. Really knowledgeable individual. Does what he can to make sure there are other options than just replacing parts. He could have easily put in a new part and charged me for it. Appreciate his honesty. Now I know who to call if I need help with any other appliances.

JT Services answered the call for our washing machine within minutes, and had the opportunity to…read morefix our gasket seal within 36 hours. You look at DIY videos online and it makes you question the pricing of the job at hand, but Vitalii with JT Services did a super thorough job and was worth the fair fee. Highly recommended.

Purchased a new dishwasher but Home Depot wouldn't install it. Hired JT Services. He was on time…read more Polite. Quick. Pretty painless overall. Thank you!!

We hired the business to repair our washer. We were charged $293 for several attempts to fix it…read morewithout success. They fired the first employee who came out who took it apart and broke it, so I needed to purchase a new one. They promised to refund our money and never did. They actually should be paying for our new appliance since they broke it completely. August 2: Initial visit, repair guy said we need a new circuit board, pay 1/2 $293.35 Aug 13: Part came in & installed, washer still did not work, repair guy said we need another part, ordered with no charge to us. Aug 23 New part came in and installed, washer still did not work. Repair man took a large part off the washer and left with it to take back to shop. Washer left disassembled August 30 New two technicians arrived with returned part, informed that the original repair man was fired. the two techs took lots of pictures of washer and left. Washer even more unassembled September 3 Two techs returned, tried part again, then informed us that the washer was unfixable, said that they would refund the $293.35 Left washer unassembled with parts missing September 22 Promised the refund was coming again via text Nov. 9 Inquired again, told that we need to take it up with our bank

I had a very disappointing experience with this company. Communication was poor, the technician…read morearrived late, and the repair did not resolve the issue. I felt that the service was overpriced for the quality of work provided. After the repair, I still had problems with my appliance and had difficulty getting a satisfactory response from customer service. Unfortunately, I cannot recommend this company based on my experience.