Today stopped in for early dinner. Appetizer order 'got lost' after about 20 minutes waiting. I guess we were asked if we still wanted it with our meal - but I wasn't clear what waitress said - so apparently agreed --- salad came WITH the entree. Had to request utensils and napkins and bread and a refill. Appetizer came after entree was served. My steak was charred - and meal was cold. Not a great experience. Waitress either is lousy or in need of additional training. read more

I've been seeing a steady decline in both quality and customer service. Has there been a change in management to hang the blame? It wasn't the pandemic (sorry this has been happening before). Host/hostess are rude, staff is not friendly at all (almost in rush to get you out the door). Food is pretty decent, but recently I called in an order and they got it wrong. No big deal, but because of the service, I' afraid to ask them to fix it. The place has potential, bit needs a serious sit-down talk. Hopefully the boss gets this place to improve. read more

Has been a long time since we have been here. COVID-19 stinks. Went today awesome as we remembered love there different cocktails, good on tap beers. Food fabulous as remembered omg will be back sooner than later. People definitely come here will not be disappointed. read more

Went here for my birthday and the food was so good, nice size portions. My dads stake was moist and he loved it. The only thing was there wasn't 6 feet between tables. But would still eat here again. read more

First time there and the food was amazing and the service was top notch!! Will definitely make sure to visit every time I'm in the area!

Literally the worst customer service I've ever seen in a restaurant. Drove 40 minutes to come here and the incredibly rude host skipped our name on the list after we waited another 30 minutes in the parking lot for a call. After checking back in she said she called multiple times - I showed her the call log on my phone proving she never once called and we were right outside the building - and she said she could not seat us for another 30 minutes. Will not be returning and don't recommend!! read more

Get the steak. ANY steak! A++++ Fries, both plain and sweet potato... perfection. This place is a diamond in the rough!!!! read more

Great place for supper. Lunch provided you have a lot of time is always a treat. They serve bread with butter and cornbread mini muffins with jalapeño bits in them. I find the bread basket a nice touch that many places now skip. Hand cut fries, ordered well done, are crispy on the outside and fluffy inside. Probably the best fries around. The fried haddock sandwich is a fresh fillet battered and fried. It is served with lettuce tomato cheese and tarter sauce on a fresh bulky roll. The coating is crispy and the fish flakey. Very nice sandwich. They offer a variety of burgers, grilled chicken, pulled pork, steaks cut to order, as well as a variety of soups and salads, pasta and creative specials. The food is always fresh, cooked to your specification and served hot. The staff and kitchen is very accommodating. Special requests like no salt or can I substitute this for that are always handled with a smile. Expect to spend a full hour for lunch. It takes some time to get the food and then some more to consume the generous portions. read more

Great restaurant. They seated a our table of 10, very quickly. Waitress never missed a beat. Food was served exactly as ordered and great value read more

First time going here tonight, place is awesome. It was super packed and so busy. The food was excellent and came out way faster than expected with the crowd they had. Great place cozy, good strong drinks, quality draft and awesome food. Will take the hour drive and come again. read more

Mac's Grill in Auburn, Maine offered, hands-down, the very worst culinary experience I have ever had...from the service to the quality of the food and each attempt at remedying the evening. After prompt attention from our server, my 12-year old son and I placed our order. But after that it was all downhill. That was when our culinary nightmare began. I should have prefaced this one-star review by saying I've spent more than a little time in all facets of the food industry, from fast food to fine dining, from kitchen to bar to general manager. Which means I know what I'm talking about...that I have context. But it also means I feel for the people running a restaurant, especially during the rush. But there is no excuse for the experience I had. FOOD and SERVICE: I started with chicken vegetable soup which took forever to come out...the *soup* took forever, you ask? The stuff that is ladled into a cup? I know, right?! It was confusing to me too. When it finally arrived I discovered an awful, inedible purée of nondescript color served lukewarm. The server, who did her best to ignore us by not making eye contact (which anyone in the food industry will tell you is a mistake) made me wait a LONG time just to report the issue. I apologized but insisted upon sending it back. Then we waited again for a salad and entrees. Longer this time as if that were even possible. This should have been quick. Fish. And chips. Fry it and dump it in a basket of newspaper. Period. Fish and chips were EXCESSIVELY over-breaded and sopping with grease. The fry oil used was not hot enough to properly fry anything in, thus the food was saturated with it. Worse still, the fry oil was REALLY old and rancid. My son, mortified at what I was about to do protested, but only for a moment...he clamped his mouth shut when he saw me pinch the breading of the fish and saw it literally ooze dark brown, almost black, oil (it should be a light gold color). So I apologized and sent that back too. I know, I know...why was *I* apologizing? Perhaps because the server made me feel so uncomfortable by NOT apologizing to my son and I...and acting as if I was out of my mind. The food wasn't her fault. The service was. After already having had several issues with the food, I contacted the person at the host stand...the owner, I was told. I explained (embarrassed) I was really unsatisfied (understatement) with the food thus far and asked him what was good. I also asked if they'd been having issues with their fryer (gift-wrapped advice in the form of a question since under-temp fry oil is an easy fix if the equipment is in working order) and told him that the oil being used was very old. I'm not sure he knew or cared what I was talking about. I asked for a personal recommendation, but after he sweepingly concluded that "everything [was] good...apparently except for the fish and chips [ha, ha]," I decided we were perhaps expecting too much of this sports-oriented restaurant and bar. So ("when in Rome") I decided on a safe bet. My son and I both ordered burgers. And though we were absolutely starving I can tell you the burgers too were awful. The low-quality meat patties tasted like they had cooked and congealed in their own fat. Forget that they were absolutely overdone. CONCLUSION: We could not stomach anything except the side salads that came with our "meals." The service was awful and the management has much to learn about customer service and what constitutes quality. The folks in the kitchen? Don't get me started. In addition, the place smelled bad...the kind of stale-beer, restaurant-smell that almost without exception gets masked when business gets booming. Except that it WAS booming at 8:00 p.m. And I would bet money that the restaurant was as dirty as it smelled. "Bar Rescue," anyone? "So why is it so busy?" you ask. No idea. Perhaps because people in Maine tend to be loyal to locally owned businesses. And the full parking lot, glossy pine board decor and flatscreen TVs invite you in for a good, lively, casual dining experience. But it was just terrible. I don't say this lightly and I take no joy in publishing a scathing review. But the review is fair and objective. Now, the manager did credit my bill for the soup and the fish and chips. I suppose I could have told them about the burgers too. But at that point they may have offered us something else and I did not want to take another bite of the food there. Neither did my 12-year old son. We had both lost our appetites. That and we had already been there an-hour-and-a-half. Very disappointing waste of money. Entirely. Unless the owner assures me that there have been some major changes we will not be back. And even then it would take some serious convincing. However, I believe in second chances and would love to have an opportunity to change this 1-star review. But not on my dime. read more

I have been to Mac's Grill twice and decided to go a second time before I reviewed it (to see if they could redeem themselves). Going back was a poor choice. The Mini-Mac I ordered was medium rare on the outside and rare on the inside (I ordered it medium). The vegetables were saturated in garlic and butter. The ambiance is dark and dingy. I felt dirty inside the restaurant and I didn't feel as though anything I touched had been properly sanitized. The food is over priced and the environment is not clean. The only saving grace was our server. She was very personable and friendly. read more

Mac's is nothing special. The service is fine (polite, refilled our drinks quickly, but forgot our bread). Wings were fine. My chili and jalepeno cornbread were not enjoyable. My husband loved his fries and pulled pork sandwich. Come if you just want some meat and beer and a place that kids would feel comfortable (there is a buffalo head on the wall!). If you want a superb meal and above par service, there are several options downtown in L-A. read more

Mac's Grill - Steakhouses Near Me - Auburn, Maine

We've ordered take out from here a handful of times since moving here- will not go again unfortunately. Ordered The Parmesan crusted haddock- it was RANCID. Bad fish is bad fish- you can't make it good. Take it off the menu. Called them and was really nice about it- only to be put on hold and spoken to with out any understanding. No exchanges, no credit. Just a rude guy blaming it on the Parmesan. Bad fish is bad fish. read more

Has always been one of my favorite steak joints. Gonna have to bring my husband in soon for a Date Night!

I was very excited to start with the stuffed mushrooms - my favorite. But our server forgot to put them in... Since we received our entrees I did not want to have them come out after. I had to watch the other tables around us get their mushrooms with a longing face. My starter salad was average - nothing mind blowing just your basic iceberg salad. For dinner I chose the Mac's filet with bleu cheese crust, crispy onions, mushrooms, and spinach & demi-glace. You would think with all those toppings it would be earth shattering. Surprisingly it was lacking in flavor! The steak was of great quality but with no flavor there really was no point. The mashed potatoes were so dry both my husband and I left them on our plate. Next time we will skip the dining in experience and just opt for getting steaks to bring home and make ourselves. read more

Tried to order for a catering event, asked for a pasta bar with sides, as listed on their website. Mike responded with "yeah we can do that for $3,100". I replied with "ok, can I see a menu?" Very strange- who responds to catering proposal and doesn't send a menu? Am I supposed to guess what you're serving and how many people we're paying for? I got an email back that said "sorry I wasted your time, I think you'd be off with a different caterer". Why list catering on your website??? read more

In town for a few meetings and had lunch at Mac's. Burger was fresh and tasty. The onion rings were phenomenal. Service and atmosphere matched the great food. Highly recommend giving it a try! read more

Mac's Grill - Steakhouses Near Me - Auburn, Maine

Macs Grill is a staple when it comes to their steaks. Most nights of the week if you don't get there before 5pm you will be waiting to get a seat. Most of their steaks are cut to order, are great quality, and you get large portions for the price. While it may seem pricey to some its well worth the wait and the price. I would go here weekly if I could afford it. read more

Mac's is pretty standard steakhouse I feel. I had the Cajun Steak and Cheese Grinder which was pretty good. The onion rings, however, were not. They were breaded in a thick, greasy flour that is similar to what one finds on chicken tenders at a Chinese restaurant. I was just looking for standard onion rings, but got this greasy mess that didn't sit too well with my stomach instead. Service was okay, could have been a little more friendly. If onion rings were made in a slightly more conventional fashion and wait staff was a tad friendlier I'd rate Mac's much higher. read more

First time trying Mac's and it was not a good first impression especially for the price. We went with another couple and we both ordered their Smallest steak, a 10 ounce Sirloin, medium well. A larger steak should be a plate filler, not a ball of steak like when you're rolling your hamburgers at home before flattening into a patty. Since it was so thick and round, it was cold and bleeding on the inside. Once you have to send a steak back, your meal is ruined. Your friends are done with half their meal before you get to start eating yours and your sides (baked potato, veges) are sitting on your table getting cold. Now add the fact we had a lack-luster waitress AND she brought my steak back on a coffee saucer but provided a full size new plate to my wife - give me a break! The steak was now cooked right but dry because you no longer have it sitting in the juices your original plate had. So the steak sucked. Also no drink refills. Expensive restaurant meal, no apologies nor discount for screwing our meal and experience so we Probably won't go back. read more

Both my husband and myself were in the area for our anniversary weekend and we chose Mac's just off of a Google search! Boy were we in for such a great surprise! We walked in on a Saturday evening with no reservation, we were told the wait would be about 30 minutes however we actually only waited about 10 minutes. Our server Lex B. was nice and accommodating throughout our time there! My husband and I ordered the Bacon Wrapped Filet Mignon with Garlic Mashed Potatoes and Corn on the Cob. The filet was cooked exactly how we wanted it, so tender and moist!! The mashed potatoes were perfect and the corn was tender!! My husband and I were so happy and we will definitely be telling everyone we know about Mac's! Now you guys just need to open another restaurant in NH!! read more

Despite reading that you should call for reservations, we decided to just stop by on our way to the casino. It was only 4:30 so I was really surprised by how packed the parking lot was (which was poorly taken care of, very icy and hard to walk on) We got in with no wait for a high top but even those were mostly reserved. I ordered the fish sandwich with fries. The fries were very good- crispy but still soft on the inside. My sandwich was just meh.. It was nearly flavorless which I'm not sure how is possible with a fried filet, cheese, lettuce, tomato and tartar sauce. My boyfriend got the pulled pork sandwich and he thought it was pretty good. The other person dining with us got a burger and she also said it was just totally lacking in flavor but did like her Caesar salad. Our waitress was super nice and was attentive without being over bearing which is always appreciated. The restaurant was uncomfortably cold. I hate when I go somewhere and have to eat my meal with my jacket on. I know this is a local favorite and the restaurant was jam packed with people waiting for tables by the time we were done... I'm just still trying to figure out why. read more

Mac's Grill - Pulled pork sandwich. - Steakhouses Near Me - Auburn, Maine

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It is just odd. Sometimes it's is so good then a week later it's horrible. Usually go every other week but might need to move on due to inconsistency. Last weekend steaks all raw, fish was soggy and hot dessert was cold. I am concerned they pre cook way too much when busy as food comes out way to taste. My advice is slow it down!! Cook fresh and don't be so fast and greedy as you will lose a lot more customers. Two other couples we normally come with won't go back again. We may, still debating. Make food fresh and don't pre cook it all and take your time. Was so good but I worry now. read more

Mac's Grill is THE go-to restaurant in the area. Their motto is "where the locals eat" and being a local I can vouch for that. I have eaten here too many times to count. The food is amazing and the staff are awesome. If you are searching for a great place to eat in the Lewiston-Auburn area then look no further. Known for their steaks, they also have great seafood, pasta, salads and sandwiches. Ohhhh! And don't forget their large selection of beers (on tap and bottled) and full service bar! read more

Not a bad place for a decent meal. I was in town for work and wanted a nice sit down dinner that wasn't a chain restaurant. Atmosphere - Bar-esque, cozy, and casual. Service - Friendly but slow. Food - Just Ok. I ordered their 8 oz. sirloin with Carolina BBQ, sweet potato, veggies, and salad. The ginger honey mustard was delicious and the jalapeno corn muffin that came with the salad was a refreshing change from the standard bread options. My steak was just okay ... not a whole lot of flavor and didn't have a real good sear on it. The sweet potato fries looked like they were frozen and not fresh (tasted like it too). The only thing that saved them was the cinnamon dip. The veggies were soggy and didn't taste very fresh. Price - Reasonable. I am surprised that they charge for refills on plain ole' unsweet iced tea. I thought I only ran into that in NY ... unexpected from a place like this. read more

Came here on a whim. Food was excellent and creative. Staff is very friendly. Atmosphere is casual but nice (look for the new addition to be complete soon. Had the wings which were great. Bread basket includes corn bread and white ciabatta. Wraps and steaks were excellent. Will definitely return! read more

Mac's Grill - View of the bar from the back of the stadium like multi level dining room - Steakhouses Near Me - Auburn, Maine

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I've been here 3 times now. To include two days in a row. Food is deliciousness. Service is proper.

Good is great, service is garbage, supposedly not a take out restaurant but takes take out orders and makes you wait (30 minutes from order placed) then an additional 30 minutes standing by the bar waiting for a fucking bowl of chili that I paid $11 for including the tip. I walked out with no food due to needing to return to work. Absolutely pissed read more

The rustic younger brother of Mac's Downeast Seafood, which is just a stone throw away. My bro, who lives in town, took us here. Great beer, the coconut shrimp was nicely arranged on skewers around a tangy ginger sauce , and our meals were rich and satisfying. Good choice! Very casual and always busy. read more

Really good food, but they've changed their menu and its not as great as it used to be. But still so delicious and I would highly recommend their steak read more

First trip and pleasantly surprised!! Rob and Kaley were our bartenders and super friendly and attentive. The fish and chips were on par with Ireland's. The beer batter is made from Blue Moon and light, not heavy like some fried fish. Sit in the bar, would be a great spot to watch the game! Highly recommend! read more

I heart Macs. Perfectly cooked steak Awesome beer selection Great waitstaff and bartender (Ssshhh the older maitre de & you get 5 stars)! read more

The food is good prices are a bit high in my opinion. The service was lacking big time. We received the wrong appetizers though we didn't complain because it was still good. If you go to this restaurant call ahead for reservations or you may end up waiting for a table. I highly recommend it. Delicious food good portions but a little overpriced. read more

Great place!! Our waitress was great and very concern if we needed anything!!The steaks was delicious he had the 16 oz ribeye and I had the mini mac 10 oz.Great food and excellant place to go. read more

I was up visiting relatives in Maine and found this restaurant on Opentable.com. It had good reviews so I went ahead and made an online reservation. Turned out to be a great choice. We went on the Wednesday night and it turned out that I did not really need to make a reservation. The three of us were seated right away. We all enjoyed our meals. I had the buffalo burger, my brother had the steak fajitas (which he said were some of the best that he ever had) and my grandmother had the fish sandwich. Fries were also very good. I hear that the steaks are supposed to be really good as well. Our waitress was friendly & attentive, but not overbearing. She came over at least 3-4 times to refill our waters. Definitely plan to be back next time I am up in Maine! read more

Good meat prepared to your liking with different flavoring options. Rub tray is a neat way to sample beforehand. Busy spot on any weekend night. Staff are very personable and on the ball. Relatively small space for a steakhouse with outside seating an option during summer months. If you're in the Lewiston - Auburn, Maine area and looking for a good steak you should check this place out. You'll be pleased with the results. Pricing: very reasonable. TIP: MAKE RESERVATIONS! read more

In the search for a good steak joint near our new place in Poland, Mac's Grill came up as the go to spot. Seeing as I live in Los Angeles, a 45 minute wait for a table on a Friday night is not unusual, or even objectionable, but it was nonetheless a little surprising given Auburn Maine in October is about as far removed from busy Los Angeles as it gets. Still, the bustle of the restaurant and obvious "local" vibe were tip offs to my Dad and I that we were likely in for a treat and like I said, we were after a good steak after a couple hard days of raking leaves at the lake so wait we did. So, once seated, we chose the onion ring appetizer and for our entree, we each chose the 16 oz specialty "cowboy cut" sirloins, which was essentially the size of a jumbo baseball cut filet but in a high grade Angus sirloin. It is their go to steak according to the menu. We added Salads, and the usual sides. Now let me preface the rest of this review by saying that I've eaten at a lot of the big steakhouse chains, Capital Grille, Mortons, Ruths Chris, Flemings, Smith and Wollensky, plus some of the best little small chain or independent places, Gibbet Hill in Groton, MA, Abe and Louie's in Boston, David Burke's Prime House in Chicago, Club A Steakhouse in Manhattan, yadda yadda, you get the idea, I like steak, I'd like to think I am qualified to make a proper judgment. I can't say I have ever had a better cut of sirloin anywhere in the world, honestly I was blown away. Just expertly prepared as ordered, very flavorful, gigantic, nothing not to love here, it's making my mouth water at 10 in the morning just writing this. The steak was so good, and so big, that even as big dudes and hungry from working in the yard all day, we each had enough of a chunk left over to make a spectacular steak sandwich the next day for lunch. They had maybe the best onion rings we ever had as well. The salad was fresh, and I had to ask for a second order of the baguette bread, it was excellent. Was tempted to go 4 stars because perfection is frankly so hard to achieve, but really for this area of the country, this has got to be as "good as it gets" so bonus star for being a great steakhouse in a pretty remote area. I was beyond impressed and will look forward to returning here on a regular basis when I am in town. Superb meal, and excellent value as well, we easily would have spent twice to three times as much for a meal at one of the larger well known chains and it would not have been any better. Thank you Mac's! read more

It's rare to find a local spot that has a great pub/tavern feel combined with great food. I went with the Filet wrapped in bacon and it was cooked perfectly with the taste to match. Definitely worth the short drive from the city if you're staying in the area. read more

Food was really good. And the atmosphere it's nice too if you want to have kind of quite dinner you can go on one side of restaurant if you want to go hangout and socialize they have other side with bar and tv. read more