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    Made By Inch

    5.0 (10 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 3 months ago

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    Jessica D.

    Kerri at Made by Inch is the definition of customer service! She goes above and beyond for her clients and delivers the most beautiful and quality sofas around. As an interior designer having someone to bring your clients to and know they are going to get high quality sofas and furnishings is a blessing. Stop in and see for yourself! And she has so many colors and fabric choices!!

    Kara J.

    So happy I came across this place. Kerri and Tiffany are so approachable and they genuinely know their stuff and want to help. Already obsessed with my new throw pillows and cant wait for my new couch to put them on.

    Love it !

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    11 months ago

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    Kerri F.

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    2 years ago

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    Kerri F.

    Thank you so much for this lovely review Gretchen!

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    1 year ago

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    Kerri F.

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    1 year ago

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    Kerri F.

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    2 years ago

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    Kerri F.

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    62
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    3 years ago

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    Kerri F.

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    2 years ago

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    Kerri F.

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    3 years ago

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    Kerri F.

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    3 years ago

    Stopped by this cute little shop while walking to lunch. Kerri is amazing to work with. If you are in the area you must stop by!

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    2 years ago

    Great product, even better service, Kerri will make you feel right at home. I love my Spinach colored sectional...and so does my dog

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    Ask the Community - Made By Inch

    Review Highlights - Made By Inch

    We asked Kerri and the Inch team to do the impossible: create a custom ottoman to match our 6yr old couch.

    Mentioned in 8 reviews

    Read more highlights

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    West Elm

    West Elm

    2.6(17 reviews)
    2.4 mi

    We ordered furniture in October of 2025. A large order. The date kept being pushed back until…read morefinally February of 2026. Furniture was delivered, we requested the white glove delivery. They unboxed my husband's chair and it was broken. They set up the oversized chair, which so far is fine. The pull out sofa bed was set up as well. The ottoman was not in the delivery. Within one week the sofa was broken. Screws and hinges popped off. Husband contacted West Elm and they told him a part would be ordered or a new couch ordered by May. So, he does not have a chair to sit in, we cannot fold the bed up since it is broken so our living room is not usable, and we do not have any guarantee that this issue will be resolved anytime soon. I do not recommend this company. Prices are high and you do not get what you pay for. Customer service is non existent and quality of product is poor. I think we will return couch and go to Living Spaces.

    Since you can't leave a review on the website (shady) I had to resort to yelp. We ordered a set of…read moretwo gold sconces over the holidays online for a bathroom remodel. When they arrived, the finish was extremely yellow and did not match how they were represented online, so we returned them in the exact condition they were received. West Elm only issued a partial refund, not even the cost of one sconce. After calling customer service three separate times, they refused to refund the remaining balance, claiming they only received one item. Here's the problem: The original order itself was confusingly labeled "1 of 2," and the return label they provided said "1 of 1." We followed their instructions exactly and returned both sconces. Their internal scanning or labeling error is not our responsibility. Despite this, West Elm refused to resolve it, forcing us to contact our bank to dispute the charge. This experience felt incredibly shady and frustrating. Between misleading product photos and poor customer service that refuses to take accountability, I will not be ordering from West Elm again. I strongly recommend others be cautious, especially when ordering multi-item sets or making returns.

    Photos
    West Elm
    West Elm
    West Elm - Sofa

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    Sofa

    Teak Warehouse - This is the set I bought. The Soho collection.

    Teak Warehouse

    3.7(18 reviews)
    1243.1 mi

    Teak Warehouse provides the best customer service and luxury outdoor furniture. I've been working…read morewith Dixie and she always goes above and beyond. We had a big delivery to Nicholson Canyon and although the big trucks could not make it up the narrow steep hill she quickly made arrangements to have an outside vendor with smaller trucks do the delivery. I am so grateful for her service. In addition Victoria, Sales Manager is very knowledgeable on their outdoor furniture. She made my purchase of cushions for the 4 club chairs we bought at the recent sale very easy. Their outdoor furniture is definitely the best quality and their wholesale price and sales price is definitely competitive. I definitely recommend Teak Warehouse to anyone looking for luxury and quality for their outdoor space.

    I recently had an unexpected and frustrating experience at Teak Warehouse that I think others…read moreshould be aware of. While the furniture is undeniably beautiful, the customer service was surprisingly poor. I purchased five items during their anniversary sale, where everything was sold "as is." After dealing with an overcharge on my credit card, I was told I'd receive a call the next day to schedule delivery, which I paid $99 for. That call never came until I followed up on social media three days later. It wasn't until August 27 that I finally heard from someone to schedule the delivery. On September 11, the delivery arrived, but one of the pieces was not what I had ordered. I immediately called customer service and sent photos of the correct item. They did offer to refund the incorrect item, but instead of taking ownership, they made it seem like they were doing me a favor. I also requested a refund of the $99 delivery fee, since the service I paid for (delivering the correct items) wasn't fulfilled. Later, I saw some internal emails by mistake, and it became clear they had no intention of refunding the delivery fee. The whole interaction left me feeling disappointed and puzzled as to why they wouldn't just refund such a small fee to keep a customer. Despite being excited about the furniture itself, this experience has soured me on purchasing from them again. My advice: take photos of everything you buy and be prepared for potential issues. If they're willing to lose a customer over $99, it raises concerns about their overall business practices.

    Photos
    Teak Warehouse - Amazing selection of teak.

    Amazing selection of teak.

    Teak Warehouse - A Sale you don't want to miss!
Sept 8th - 10th.
At both showroom locations.
Hours 10am - 6pm.
Come join the fun!

    A Sale you don't want to miss! Sept 8th - 10th. At both showroom locations. Hours 10am - 6pm. Come join the fun!

    Teak Warehouse - Even more Teak

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    Even more Teak

    Living Spaces

    Living Spaces

    2.2(972 reviews)
    2.4 mi
    $$

    We were in the market for new furniture for our home, specifically a bedroom set since we were…read moreready to upgrade to a California King. We ended up buying a new bedroom set and a Tempur-Pedic mattress that night. We were immediately drawn to the Pierce set because of all the storage drawers. However, Jasmine didn't mention that we needed a different pair of nightstands that goes the bed set's built-in storage. I only found out by reading the online reviews myself a day later. This meant we had to make a second trip, adjust the delivery dates, and purchase the correct nightstands. It would have been nice to avoid the extra trip if we'd known upfront. That said, the mattress section staff were very patient. We spent over an hour testing different mattresses before my husband made his final choice. With the mattress purchase, furniture delivery was free, and there was a promotion offering a gift card for a future purchase, which we used to buy a mattress cover. Overall, the customer service at this location was good, and the delivery team did a great job as well.

    Not sure why the reviews are so bad...My family and I had the BEST experience at this location…read more Michael helped us find the perfect couch and guided us with so much patience. We walked in just to browse and ended up purchasing our dream couch thanks to his expertise! Thank you Michael for your refreshing customer service. It's people like you that make these stressful times enjoyable.

    Photos
    Living Spaces - Parker Couch

    Parker Couch

    Living Spaces
    Living Spaces

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    Made By Inch - furniture - Updated May 2026

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