They kept their word and they're open with safety precautions during the pandemic. They also offer…read morea warranty others do not. We definitely looked around. We'd been looking for a truck for weeks!! We went to other dealerships in Fresno and everything that appeared to be reasonably priced was sold. What was left was over priced and not the value we were looking for. An online delivery service we looked into doesn't cooperate with CA smog and doesn't take cash. I found the exact truck we wanted at a great price looking through Gill's online inventory. It just needed some repairs and a detail. David R., our sales person, wrote out a note giving us first right of refusal at the listed price of $26k. They did not yet know what the repairs would cost, and he kept in touch while we went on vacation. I saw the truck's price online price go up to $29k so I asked David and he said the repair cost necessitated the price change but because he'd already given his word they were honoring the original price and it wouldn't be sold until we passed on it. We will definitely come back.

I purchased a used 2025 Ford Ranger Lariat from Gill Automotive in Madera on June 11, 2026. The…read morecar has a temporary dealer plate but no permanent plates. They promised that they would handle all registration and that Calif. DMV would be sending my plates in a few weeks. I received the title document and registration card in the mail. Both of those documents show the permanent plate number, but I have not received my permanent plates. Meanwhile the temporary plates have expired. I called DMV to find out why they have not sent my plates -- they said that when a dealer sells a car the DMV always sends the plates to the dealer, not the new owner. Further, they said that they had sent all materials to Gill Automotive on June 26, 2026. I have communicated several times with the salesman at the dealership but I have only been promised that someone else will contact me to resolve the issue. No one else has contacted me.

They overprice used high mileage cars...their mechanics aren't certified..overcharge you for…read morerepairs costs that they don't fix when selling the cars..don't believe carFax is all made up and not true to their word...

We always have the best experience with them.. We bought 4 cars from them and have never been…read moredisappointed.. They are the best !!!!

Bang up job in the service department here! Made an…read moreappointment online... Unfortunately it did not get pulled up in their system, but they took me in at 8:15 AM on a Monday and I was out the door by 9:45 AM. That day L O L! Definitely more impressed with a smaller dealership as opposed to the huge dealerships in Fresno and Clovis etc. To walk in and get friendly service and the service completed in such a quick turnaround is amazing for any Ford dealership Kudos to you guys! And I will be back for my next service.

I would like to warn anyone who is considering purchasing a vehicle from Madera Ford to think twice…read moreabout it. My initial truck buying experience with Madera Ford was actually fine, which makes what happened afterward even more frustrating. At the time of purchase, I ordered a safe for the truck that wasn't available yet. They attempted to install it twice, and both times they showed up with the wrong part. After the second failed attempt, I asked for a refund of the $400 I paid. They agreed to issue the refund. Separately, there was a defect in the paint protection on the hood. The dealership agreed to cover the repair and told me they would send a check so I could have it fixed locally. As of today, I have received neither the $400 refund nor the check for the paint repair and I have been COMPLETELY GHOSTED by not only the salesman Mitch Riegelhoth but the finance manager, Matt, the General Manager Shaun Keenan and even the owner Lak. I have: * Reached out to the original salesperson Mitch Riegelhoth multiple times over the last month. He will not take my call or respond to my text messages. * Spoke with the finance manager Matt on 3/31/26 , who promised a callback the next day (never happened) * Spoke directly with the GM Shaun Keenan on 4/1/26 , who said he would call me back the same day, he never did. I left him another message on 4/6/26 and he never called me back. * I sent a letter on 4/8/26 to the owner, Lak Brar because the dealership would not give me an email address to reach him. In the letter I explained how I have been treated and even included screen shots from Mitch telling me I would be receiving these payments. * NO RESPONSE FROM ANY OF THESE PEOPLE. I WOULD STRONGLY ADVISE YOU NOT TO DO BUSINESS WITH THESE PEOPLE. This is not about a complicated issue -- it's simply about honoring commitments that were already agreed to. The lack of accountability and communication is unacceptable. If you're considering doing business here, just be aware that once the deal is done, getting follow-through on anything afterward will be very difficult. Dan Mueller Recently ripped of by Madera Ford!!!

The Sales team is just fine no better or worse than any where else. However saying that go…read moresomewhere else equivalent sales but Madera's Finance department is the worst. That lady is in over her head. There service department is slooowwww oil changes should not take 2-4 hours. In other words go somewhere else.

This place is terrible. I bought a Ram Truck from their sister store in chowchilla and got the…read moreextended warranty. The sales rep told me when I bought the truck that they would fix the broken tailgate trim piece for free at their other location in madera. So I scheduled an appointment for a few weeks out and when the day arrived I showed up, on time. I waited, 5 hours. For them to complete nothing and tell me they lost the piece and it had to be reordered. Not to mention, several people with Toyotas came in and out of the waiting room. They prioritize Toyota, not their clientele. Do not buy from this dealership or get extended warranty unless you have spare time to waste on the weekend, if your vehicle needs fixing. 0 stars.

Have to update my review a bit. While the staff is fantastic, my trust has been challenged. I was…read moreinformed that my breaks were in need of repair. Got a second opinion on that. Was not the case. I brought in my vehicle, reluctantly, because of a battery issue, to the tune of $447! Now I'm questioning that repair. WTH we're they checking my breaks? Anyway, folks, get a second opinion. Don't take what they say at face value.

Give us a refund? Took the truck in for engine light…read morediagnostics of 5 or 6 codes. A week and almost $900 later it was "ready". The truck barely made it home, overheating, warning light, and when checked, over 20 codes! My husband now has to repair whatever they didn't do right. I only had him take it in because he recently injured his ribs working on it, he's 70, bones break easier, and now he has to risk that AND pay for a rental so he can go to work, another 250/wk. And no we didn't tell them to come get it. No way he will allow his truck in that shop again, ever. Possibly no shops ever.

Made an appointment for an oil change for a promotional price of $37 and also asked for tire…read morerotation. They talked me into purchasing an oil change/tire rotation package for $233 for 3 oil changes and 3 tire rotations. I didn't want to use the purchased package yet (because of the promotional price). So I left my truck at my appointment time and went to lunch. Came back a couple hours later and it wasn't ready. One hour later I went to check and the truck had in fact been sitting ready. I went to pay and they only charged me for the oil change. Asked about the rotation and they didn't do it. I was so upset I asked for a refund of my $233. It's been a back and forth (mainly me communicating because Glory Hernandez doesn't bother to respond. When she did she said my refund would be issued in two weeks. It's been since February. Now the end of April and I still don't have my refund and she still has not responded to my two emails. Extremely poor customer service and a don't care attitude from this supposed manager.

I am writing to formally express my concern regarding my recent experience with Madera Toyota…read more We traded in a vehicle approximately seven months ago and were under the clear understanding that the transaction was completed and all financial matters were settled. It is very concerning that after this length of time, we are now being contacted and told that we owe additional money. This was never previously communicated to us. In addition, the person who called us regarding this matter was extremely rude and unprofessional. The way we were spoken to was unacceptable and added unnecessary stress to an already confusing situation.

I took my GMC sierra for service. Jose helped very professional would recommend. I'll come backread more

I went by to look at this beautiful GMC sierra 2500 I had seen online. I drove an hour from Tulare…read morejust to look at it and if I liked it, to see if we could talk numbers. Wasn't given even the time of day. I found a set of keys outside on the bed of a truck and decided I'd walk in to give it to them. As I walked in I made eye contact with two salesman who were talking to each other on top of a floor vehicle and as soon as I made my way over they dispersed and walked away from me. I felt very disrespected and would not recommend this place to no one. They were incredibly rude and dismissing.

I've been going to GT for years and the owner Tim always takes care of my automotive issues. Plus…read morehe honest to the fullest

Honest, reliable! Good people! I live in Stockton and drive two hours to see them. They are true…read moreblue by the book. It is worth 4 hours round trip driving for me. That should say it all!

I've updated this review and given them 4 stars due to their swift correction of their mistake. If…read moreyou're willing to put in the time and pay attention to every detail, this place will get you a good deal with responsive service. I traded in my vehicle on March 13, however they did not take over my loan until March 30, forcing me to pay my monthly payment of $237.18. When I called them about it, they said to call my lender. I did, and my lender said it was Madera Auto's responsibility. When I tried calling Madera Auto back multiple times (after 9am on a weekday), they did not answer and their voice mailbox is full. Very disappointed with this dealership. After 3 phone calls, Adam was very helpful and promised to send me a check with the money owed once they receive the title transfer from my bank. I am hopeful I will have a positive follow up to this review.

I went to buy toyota pick up Sale price was $32480…read moreI asked for 32000 Agent Gary told me price will be 3300 including everything like sales tax and DMV fees out of the door 33000 I agreed And I insisted that I don't want to pay for anything extra I while I was signing contract I asked for hard copy Ricardo finance person said no everything this is on line I told again it should be 33000 I signed the contract I didn't receive the contact email until I kept asking until 16 days after Then I saw total price $44000 I was surprised and I called and talked to Gary He said out of the door was 33000+ $. 50000 down payment He never said out of the door is 38000 I got scammed big time I got charged extra for GPS and other expenses more than $4000 My advice is Always make them print the contract and let them explains ti you before you sign and agree