They kept their word and they're open with safety precautions during the pandemic. They also offer…read morea warranty others do not. We definitely looked around. We'd been looking for a truck for weeks!! We went to other dealerships in Fresno and everything that appeared to be reasonably priced was sold. What was left was over priced and not the value we were looking for. An online delivery service we looked into doesn't cooperate with CA smog and doesn't take cash. I found the exact truck we wanted at a great price looking through Gill's online inventory. It just needed some repairs and a detail. David R., our sales person, wrote out a note giving us first right of refusal at the listed price of $26k. They did not yet know what the repairs would cost, and he kept in touch while we went on vacation. I saw the truck's price online price go up to $29k so I asked David and he said the repair cost necessitated the price change but because he'd already given his word they were honoring the original price and it wouldn't be sold until we passed on it. We will definitely come back.

I purchased a used 2025 Ford Ranger Lariat from Gill Automotive in Madera on June 11, 2026. The…read morecar has a temporary dealer plate but no permanent plates. They promised that they would handle all registration and that Calif. DMV would be sending my plates in a few weeks. I received the title document and registration card in the mail. Both of those documents show the permanent plate number, but I have not received my permanent plates. Meanwhile the temporary plates have expired. I called DMV to find out why they have not sent my plates -- they said that when a dealer sells a car the DMV always sends the plates to the dealer, not the new owner. Further, they said that they had sent all materials to Gill Automotive on June 26, 2026. I have communicated several times with the salesman at the dealership but I have only been promised that someone else will contact me to resolve the issue. No one else has contacted me.

Bang up job in the service department here! Made an…read moreappointment online... Unfortunately it did not get pulled up in their system, but they took me in at 8:15 AM on a Monday and I was out the door by 9:45 AM. That day L O L! Definitely more impressed with a smaller dealership as opposed to the huge dealerships in Fresno and Clovis etc. To walk in and get friendly service and the service completed in such a quick turnaround is amazing for any Ford dealership Kudos to you guys! And I will be back for my next service.

I would like to warn anyone who is considering purchasing a vehicle from Madera Ford to think twice…read moreabout it. My initial truck buying experience with Madera Ford was actually fine, which makes what happened afterward even more frustrating. At the time of purchase, I ordered a safe for the truck that wasn't available yet. They attempted to install it twice, and both times they showed up with the wrong part. After the second failed attempt, I asked for a refund of the $400 I paid. They agreed to issue the refund. Separately, there was a defect in the paint protection on the hood. The dealership agreed to cover the repair and told me they would send a check so I could have it fixed locally. As of today, I have received neither the $400 refund nor the check for the paint repair and I have been COMPLETELY GHOSTED by not only the salesman Mitch Riegelhoth but the finance manager, Matt, the General Manager Shaun Keenan and even the owner Lak. I have: * Reached out to the original salesperson Mitch Riegelhoth multiple times over the last month. He will not take my call or respond to my text messages. * Spoke with the finance manager Matt on 3/31/26 , who promised a callback the next day (never happened) * Spoke directly with the GM Shaun Keenan on 4/1/26 , who said he would call me back the same day, he never did. I left him another message on 4/6/26 and he never called me back. * I sent a letter on 4/8/26 to the owner, Lak Brar because the dealership would not give me an email address to reach him. In the letter I explained how I have been treated and even included screen shots from Mitch telling me I would be receiving these payments. * NO RESPONSE FROM ANY OF THESE PEOPLE. I WOULD STRONGLY ADVISE YOU NOT TO DO BUSINESS WITH THESE PEOPLE. This is not about a complicated issue -- it's simply about honoring commitments that were already agreed to. The lack of accountability and communication is unacceptable. If you're considering doing business here, just be aware that once the deal is done, getting follow-through on anything afterward will be very difficult. Dan Mueller Recently ripped of by Madera Ford!!!

The Sales team is just fine no better or worse than any where else. However saying that go…read moresomewhere else equivalent sales but Madera's Finance department is the worst. That lady is in over her head. There service department is slooowwww oil changes should not take 2-4 hours. In other words go somewhere else.

This place is terrible. I bought a Ram Truck from their sister store in chowchilla and got the…read moreextended warranty. The sales rep told me when I bought the truck that they would fix the broken tailgate trim piece for free at their other location in madera. So I scheduled an appointment for a few weeks out and when the day arrived I showed up, on time. I waited, 5 hours. For them to complete nothing and tell me they lost the piece and it had to be reordered. Not to mention, several people with Toyotas came in and out of the waiting room. They prioritize Toyota, not their clientele. Do not buy from this dealership or get extended warranty unless you have spare time to waste on the weekend, if your vehicle needs fixing. 0 stars.

I took my GMC sierra for service. Jose helped very professional would recommend. I'll come backread more

I went by to look at this beautiful GMC sierra 2500 I had seen online. I drove an hour from Tulare…read morejust to look at it and if I liked it, to see if we could talk numbers. Wasn't given even the time of day. I found a set of keys outside on the bed of a truck and decided I'd walk in to give it to them. As I walked in I made eye contact with two salesman who were talking to each other on top of a floor vehicle and as soon as I made my way over they dispersed and walked away from me. I felt very disrespected and would not recommend this place to no one. They were incredibly rude and dismissing.

Obviously nobody's looking at Yelp anymore. Went to Madera Auto Plaza with a friend to buy a car…read moreand found out that they sold a car to him previously with a salvage title which I don't know if it's even legal but was definitely not disclosed to him! The owners and operators/"salesmen" of Madera auto Plaza are beyond fraudulent. To have a dealer license in the state of California you are fiduciary/responsible and these people should be in prison for their thievery. I will be advising my dear friend how to sue Madera auto Plaza in court. They are already in touch with a lemon law firm.

Got a car recently and got a great deal! Alignment was off so they helped me take care of it for…read morefree within my 30 day warranty. I was in a money situation he even offered to help me through it! Thankful for their help.

I've been going to GT for years and the owner Tim always takes care of my automotive issues. Plus…read morehe honest to the fullest

Honest, reliable! Good people! I live in Stockton and drive two hours to see them. They are true…read moreblue by the book. It is worth 4 hours round trip driving for me. That should say it all!

Auto Depot Fresno helped me find the perfect ride. GMC 2500 Duramax 4x4…read more Looking forward to a "road trip".. Thanks Joe

This is by far the best place to shop cars! I shopped around online and at several different places…read moreand I am so happy I decided to choose auto depot in madera. The staff was amazing, you could tell the moral in the office was very positive and they got me in my dream car at a dream price! Was even able to take my old car off my hands and gave me top dollar for my trade in vehicle. On top of that my sales associate Eddy helped me get full coverage insurance within minutes that was extremely affordable. I would highly recommend him but everyone in that office is fantastic. I could hear the other associates assisting customers and everyone left happy. Myself included ;)

Have to update my review a bit. While the staff is fantastic, my trust has been challenged. I was…read moreinformed that my breaks were in need of repair. Got a second opinion on that. Was not the case. I brought in my vehicle, reluctantly, because of a battery issue, to the tune of $447! Now I'm questioning that repair. WTH we're they checking my breaks? Anyway, folks, get a second opinion. Don't take what they say at face value.

Give us a refund? Took the truck in for engine light…read morediagnostics of 5 or 6 codes. A week and almost $900 later it was "ready". The truck barely made it home, overheating, warning light, and when checked, over 20 codes! My husband now has to repair whatever they didn't do right. I only had him take it in because he recently injured his ribs working on it, he's 70, bones break easier, and now he has to risk that AND pay for a rental so he can go to work, another 250/wk. And no we didn't tell them to come get it. No way he will allow his truck in that shop again, ever. Possibly no shops ever.

Made an appointment for an oil change for a promotional price of $37 and also asked for tire…read morerotation. They talked me into purchasing an oil change/tire rotation package for $233 for 3 oil changes and 3 tire rotations. I didn't want to use the purchased package yet (because of the promotional price). So I left my truck at my appointment time and went to lunch. Came back a couple hours later and it wasn't ready. One hour later I went to check and the truck had in fact been sitting ready. I went to pay and they only charged me for the oil change. Asked about the rotation and they didn't do it. I was so upset I asked for a refund of my $233. It's been a back and forth (mainly me communicating because Glory Hernandez doesn't bother to respond. When she did she said my refund would be issued in two weeks. It's been since February. Now the end of April and I still don't have my refund and she still has not responded to my two emails. Extremely poor customer service and a don't care attitude from this supposed manager.

I am writing to formally express my concern regarding my recent experience with Madera Toyota…read more We traded in a vehicle approximately seven months ago and were under the clear understanding that the transaction was completed and all financial matters were settled. It is very concerning that after this length of time, we are now being contacted and told that we owe additional money. This was never previously communicated to us. In addition, the person who called us regarding this matter was extremely rude and unprofessional. The way we were spoken to was unacceptable and added unnecessary stress to an already confusing situation.