Shoutout to Heather Riegelhuth at Madera Ford for treating us so kindly and helping us find what our family needed and keeping it real!!! her and all the staff were so helpful. We are so happy with what she got us qualified for and we dont have the best credit guys! We purchased a 2023 Ford Explorer limited and we couldnt be happier! Any obstacle they hit they found a resolution. Paperwork was extremely fast & we paid a low down payment. If your looking for a vehicle please consider reaching out to Heather at Madera Ford! -Low down payments -Good Credit & Bad Credit -Fast and easy process -Friendly Staff ‼ -Great inventory -Auto Detailing -Full tank of gas -FULLY LOADED!!! Dont miss out on a great opportunity for your family! Put that tax money (or not tax money to good use) you deserve it!! Go see Heather! read more

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I would like to warn anyone who is considering purchasing a vehicle from Madera Ford to think twice about it. My initial truck buying experience with Madera Ford was actually fine, which makes what happened afterward even more frustrating. At the time of purchase, I ordered a safe for the truck that wasn't available yet. They attempted to install it twice, and both times they showed up with the wrong part. After the second failed attempt, I asked for a refund of the $400 I paid. They agreed to issue the refund. Separately, there was a defect in the paint protection on the hood. The dealership agreed to cover the repair and told me they would send a check so I could have it fixed locally. As of today, I have received neither the $400 refund nor the check for the paint repair and I have been COMPLETELY GHOSTED by not only the salesman Mitch Riegelhoth but the finance manager, Matt, the General Manager Shaun Keenan and even the owner Lak. I have: * Reached out to the original salesperson Mitch Riegelhoth multiple times over the last month. He will not take my call or respond to my text messages. * Spoke with the finance manager Matt on 3/31/26 , who promised a callback the next day (never happened) * Spoke directly with the GM Shaun Keenan on 4/1/26 , who said he would call me back the same day, he never did. I left him another message on 4/6/26 and he never called me back. * I sent a letter on 4/8/26 to the owner, Lak Brar because the dealership would not give me an email address to reach him. In the letter I explained how I have been treated and even included screen shots from Mitch telling me I would be receiving these payments. * NO RESPONSE FROM ANY OF THESE PEOPLE. I WOULD STRONGLY ADVISE YOU NOT TO DO BUSINESS WITH THESE PEOPLE. This is not about a complicated issue -- it's simply about honoring commitments that were already agreed to. The lack of accountability and communication is unacceptable. If you're considering doing business here, just be aware that once the deal is done, getting follow-through on anything afterward will be very difficult. Dan Mueller Recently ripped of by Madera Ford!!! read more

Worst experience ever here at Madera Ford Dealership, if I could I would put zero stars..... I bought our Ford 250 Lariat truck back in January with only one key fob. The representative Lee and David said that they would give me a spare key ,but I never received one nor did David and Lee mention that to the one in charge of the contract. Months passed and unfortunately I lost my key. My husband reached out to Lee to see if he could help us but no luck on that end. So we decided to call our personal mechanics shop Top Source Truck and Trailer Repair located here in Madera CA. He said he was going to call them to see if frank the owner was able to help us since he is always buying car parts from service advisors at Maderas Ford dealership. He never called us back so we showed up with a key fob we purchased online and our truck. The service manager heard what was going on and just said so you want a free key, which I don't think was appropriate when I only was given one key to begin with. I was just asking if there was anything they could do to help us out to program our key and also maybe get the key the sales advisors promised me. He said two options here you get a key from us and program it or you can get another key online and bring it in and just pay for the activation service but after the fact that the service manager was rude I decided to ask Frank for a different solution so he towed our truck to Price Ford of Turlock with his service advisor Albert, which did not hesitate to resolve our issue! So if anyone wants great customer service I recommend you got to PRICE FORD OF TURLOCK! read more

Everybody was very friendly and knowledgeable. Service department was attentive and kept me up-to-date on what was going on with my vehicle. I will definitely return and refer them. You will not be disappointed and also see their fleet manager. If you're looking for a new vehicle he got a vehicle for me that everybody else in the Valley said they could not get he got it for me and sold it to Me for less than MSRP read more

Madera Ford - Found this for a lot less then in fresno Mr Riegelhuth was awesome easy to deal with - Car Dealers Near Me - Madera, California

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Bang up job in the service department here! Made an appointment online... Unfortunately it did not get pulled up in their system, but they took me in at 8:15 AM on a Monday and I was out the door by 9:45 AM. That day L O L! Definitely more impressed with a smaller dealership as opposed to the huge dealerships in Fresno and Clovis etc. To walk in and get friendly service and the service completed in such a quick turnaround is amazing for any Ford dealership Kudos to you guys! And I will be back for my next service. read more

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My husband and I bought a brand new truck here through the sales man David. They never paid off his trade in truck and it's been so long they already dinged his credit by 50 points!! A bunch of incompetent people. will never recommend or buy another vehicle here. He's called everyday to try to get this issue resolved before it started affecting his credit and he got zero help. If you want your credit messed with and love awful customer service make sure and shop here. read more

me hicieron un servicio en el motor de mi carro y no lo hicieron bien a los un día después de entregarlo tiró todo el aceite del motor y no se hicieron responsables de su trabajo No lo recomiendo read more

Went in to buy a vehicle for my son. Everything was good. Antonio helped us with everything and he was very helpful. The issue wasn't the salesperson, he was great. The issue came after he passed us onto the finance department to get everything settled. First off, NEVER GIVE YOUR DEBT CARD BEFORE REVIEWING DOCUMENTS EVEN IF THEY SAY THEY NEED A COPY! That was our first red flag and I should have stopped my son but he was adamant to getting a vehicle. Second, finance guy had the carfax there and never gave it to us before signing and failed to disclose that the vehicle had previously been damaged. Once in between, I told my son, before you sign think about it, this is your moment to think about it before you sign, your moment to run, to which they guy answers, he can't I have his card. To me felt more of a hostage situation using his debit card when it came to close the deal. Third, they had added a Lojack locator without informing us. When we asked for it to be removed he tried every which way to try to get us to keep it. Before he could amend that deduction from the Lojack, he proceeds to make the down-payment withdrawal before we finish all the signing. So if you go, Antonio is awesome, but with everything in your might, DO NOT HAND OVER YOUR DEBIT OR DRIVERS LICENSE until all things are done. Take copies of those documents if you must, but do not release them until you are 1000% sure of the purchase and they show you your final APR. Been using Stevens Creek Dodge Jeep Ram in San Jose and Gilroy Dodge Jeep Ram for many years and never once did I have this sort of issue or encountered anything similar where they would hold your DL or Debit Card. read more

I've bought 2 cars from here. And I purchase the free oil changes. But when I take my car for service it's ALWAYS a problem. They huff and puff at me like I'm bothering them. One time I stood in the service dept office for 10 minutes waiting to be helped and 3 employees walked in and out of that office without speaking to me. But they had time to share food in front of me and laugh about their day. Another time they DID NOT rotate my tires and did not tell me, i only knew because i read the after service papers. When I called to ask why they said because my lug nuts were stripped. But again. They DIDN'T tell me! And they never give me the oil change mileage sticker. This location is so ridiculous. I've had to go and speak to Ryan who is very helpful. But that staff. Not good. My car was supposed to be picked up at 9am at my work. I gave a specific address. It's now noon and they told me they went to the wrong address and that I need to LEAVE my job to walk my keys over to them. Um what?! Literally ALWAYS a problem when I have to deal with madera FORD. NOT RECOMMENDED!! read more

Purchased a vehicle on a Saturday. Went to pick up key after receiving email. My husband gets there, it's not available but willing to sell us one at a discounted price $600. Called and spoke with Manager Casey "I will look into the matter and call you back in 20mins". I left another message an hour later with the receptionist and never heard back. Prior to speaking to the receptionist I was being transferred to a number that went straight to voicemail and unable to leave a message because it was full. Very unprofessional way to handle business especially after letting us know there was one available. We will never do business with Madera Ford again and will be advising our family and friends to do the same. read more

Madera Ford - Email letting us know to pick up our spare key - Car Dealers Near Me - Madera, California

Once again excellent service from Dan Ortenzio and Madera Ford!!! He is always thorough with his recommendations, professional. I appreciate he came back early from his lunch to make sure I wasn't waiting longer than I needed too! Next time lunch is on me! read more

Madera Ford - Car Dealers Near Me - Madera, California

I left this review on Google so just adding here too. I believe this dealership tried to pull a yoyo scam, also called a spot delivery scam on me after I financed their Ford Explorer. When I signed the papers, Jose even told me I'm one of the few with the best credit score they'd seen, mine is over 750. Four days later, I get a call from him saying they "messed up" the financing and that I'd need to refinance the car at a higher interest rate. He told my wife the bank doesn't let them know the reason so I called and he tells me that they sold the car for less than what the bank was willing to approve which is ridiculous and doesn't make sense. With my credit, I know I qualify for the best financing. When I research, this is a known scam where they hope people will feel pressured to agree to worse terms. They couldn't use the lie that the bank didn't approve my credit, so they made up another excuse. It's just unprofessional. I will be reporting them to the FTC and I'm warning everyone who is looking to buy something here. read more

Purchased one of my vehicles from here unfortunately there is more to the story why I had to. One of the worst dealerships I had to deal with. Be prepared to pay 6,000 to $8000 over price then their website says for a crappy radio system, a light that blinks when you break and sometimes they won't even throw in the oil changes. I was told they would fix my windshield that's still hasn't been done and they also never ordered my license plates so, that was another hassle I had to deal with. I'm not sure how they have so many five star review. I never leave bad reviews and I'm probably the easiest person but the last time I checked, there was another bad review stating how they overcharge, but that reviews delete now. read more

Very unhappy with the service at Madera Ford I have been a customer for a very long time and the last several times I bought my truck and it has been a nightmare. It's never done when it's supposed to. I get the runaround or they don't start on it when I have a scheduled appointment. Or they don't have the parts in. Of course most of my work has been warranty works so I feel like that's why I'm getting the runaround because it's not something I'm actually paying for something that's under warranty very unhappy and dissatisfied with a customer service at Madera Ford dealership. read more

This company does bad business. Do not trust the prices they have listed online. They add over $4000 in added "options" that are not optional. If you call to ask about a car make sure you ask about added fees. We drove almost 2 hours to see a vehicle that was listed at a fair price only to to be met with all these extra no optional fees for things that we don't even need. Karma comes around bad business equals no trust. I would never spend a penny with a business that operates this way. Steer clear of you value integrity and save yourself the drive if you are considering driving out for their "good listing prices" online. They do this to get you in the door. read more

Do not buy from this dealer!!! I wanted to put an order in for Maverick today and they wanted to add a $5k mark up on it. On top of the new price increases and on a customer order, not dealer stock. The majority of dealers are doing MSRP on customer orders but are marking up orders that customers back out on. Go to Lithia or future Ford in Fresno. They are doing Maverick orders at MSRP. It's dealers like this that make the car buying experience much less palpable. Direct to consumer car sales can't come soon enough. read more

I bought a 2019 Nissan Rogue from Ford Mercury in Madera on November 19th. I had the car for a week. I took it back after noticing white smoke from tailpipe upon startup, plus some electrical issues. They had the car for 8 days. They told me it needed a new motor. I bought an extended warranty. I decided to take it to a Nissan dealership because Ford wouldn't return my calls and when I'd go down there, all the managers were never available. Nissan let me know Ford got the vehicle from an auction. It should've been salvaged. The previous owner never changed the oil and it was at 33,600 miles. The power train warranty was invalid. It needs a new battery. The report from Nissan states that there is no warranty to cover any engine problems. I took the car back to Ford but they refuse to unwind my contract. read more

DO NOT GO HERE!! We tried to purchase a 2016 Honda CRV for $20,000. This dealership up charges an additional $3995 for some weird Add value package that you HAVE to buy. WTF. I tell the sales rep what I want for my trade in, how much down and what payment term I would like. I have perfect credit. The sales guy, who is very nice, comes back with $600 dollar payments a month and the car's total after fees, is $30k+!!! WTF. Then they tried to hold my drivers license and registration for my trade in as hostage to "negotiate" with me and explain that they are doing me a favor and adding value to the car by providing free key replacements for $3995. No. I didn't ask for that. My insurance will cover what I need. FUCK OFF! I curse this place. read more

Buyers BEWARE. Do not go here unless you don't mind paying MORE than the advertised price. Be sure to read the fine print under pricing. I drove 2.5 hours to see a used car advertised for sale on their website for $15k. When I was ready to purchase the car they said I MUST pay an additional $2k (so $17k before tax and license) as they had already installed a LoJack device and would not remove it or negotiate the cost of this item. The advertisement did not say this was an installed item nor did it describe the additional $2k added to the advertised price for this car. Only in the fine print did it say price does not include dealer installed accessories. Ended up just walking out. Clearly a bait and switch situation. Complaints can be submitted to the FTC https://reportfraud.ftc.gov/#/ read more

Drove to Madera to buy a used car. Unfortunately the price on the Web site is not accurate. Even on the used cars they charge you for Ceramic coating, LoJack and some Brake thing. The car was listed for 13k on the website but was actually almost 16k plus tax and License. I know a lot of new cars they are doing this with but never seen it on a used car. What a waste of a drive..... read more

Madera Ford - Car Dealers Near Me - Madera, California

I want to thank Dan in service for the amazing customer service when my truck broke down while traveling through. I showed up at 5 a.m., leaking deisel out the bottom of my truck. Dan got me in and out within five hours. Also wanted to mention David in sales. he is such a cool dude. I'll see you when I buy my next truck. Thanks again, guys. read more

Worst dealership experience I've iver had. management has been dragging me through the mud on fulfilling the due bill for some repairs on the interior of the truck I bought. It's been a month now and still not completed. When I can get ahold of someone, they pass off the responsibility promising to call back and follow up. Never happens. I can't believe that I would get this kind of treatment from a factory ford dealership. Do not buy anything from this place read more

David was great in helping us find our car! Super friendly and knowledgeable. He gave us valuable information throughout the whole process of buying. Thank you, David! read more

Bought my f150 from madera ford. Fast transaction. I was told upfront about the pricing situation due to limited inventory. I called around and they were the cheapest in central valley. The ownership package was a bit much but i definitely appreciated the services provided instead of the straight markup other dealers were charging. Go see Eduardo,jesus and shaun. They will take care of you. Will definitely come back in future. read more

Madera Ford - 2021 F150 5.0 - Car Dealers Near Me - Madera, California

DIRTY. DIRTY. This place is the reason people talk about dealers being shady. Word to anyone looking for a car. Don't judge a book by its cover. The cars look great. However any dealer that sells cars "as is" regardless of the year, is a huge red flag. My father in law came down to buy a Maserati and traded in his 1988 GMC Truck. He could have sold it for at least 20k because of the condition. He already owned a jag and just wanted to get the Maserati. He was elderly and due to excitement of the getting this car he did not pay attention to the taillight being broken. That was $1300 to replace. He then noticed about a week later that the ac didn't work. That costed $12k. No exaggeration. He got the loan for $25k for the car after the trade in. The interior is literally falling apart. When you look at the $25k/$12k/$1300 and the truck that was traded in, this is now a $$45k car that continues to have problems after problems. To make a long story short, he passed away. We decided to reach out to the dealer to see if they would buy it back. Mind you, they already got the truck and it's now in better condition than it was when it was purchased. They said they would give us $25k. It's a loss but the loan would be paid off. They said we could return three days later to get the check and finalize the deal. This was in December. It seemed after that, it was one thing after another. EVERYONE got Covid (yes they said that) then just excuse after excuse. I knew something shady was happening. I am assuming they thought we wouldn't pay the note and they could repo it. Well, we paid!!!! We came to get the car today. They let us know they were planning to auction it to send it out of the country to get more money. Meanwhile they had not even purchased it. They left it outside and clearly someone was in it. The interior is filthy and the paint is messed up. It was NOT like that. I will update when we find more stuff because I guarantee it will happen. read more

Madera Ford - Debris on floor and in seat. - Car Dealers Near Me - Madera, California

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Dealer had advertised price for a vehicle of $46,000 tries to charge $1,999 and $2,999 for paint protection and LoJack which they say are mandatory dealer add-ons yet the vehicle has onstar from the factory which has theft superior theft protection. "Sales supervisor" Able who is actually greasy finance person who told us that their cars are constantly being stolen, recovered and sold again. Nelson struggled to maintain an intelligent conversation and just kept making up details about the vehicle only to be corrected after actually looking up the information. They will jack up the interest rate despite having an excellent credit score by 4% or 5% over the market rate. And they throw a fit if you try to use your own financing or try to pay cash. Particularly with respect to theft-deterrent devices and other add-ons. If a dealership sells you such an add-on either without your consent or based on your understanding it is not optional, you may have a claim for fraud or under California's consumer-protection statutes like the Consumers Legal Remedies Act or the Unfair Competition Law. read more

***************WARNING************* Stay away from this place. Wasted 6 hours driving from Sacramento to see the dog and pony show. We called ahead of time to confirm the price of the car and got the run around and over 5k worth of additional BS. More details coming soon................ **************STAY AWAY AT ALL COSTS**************** read more

We were looking for a truck that would accommodate the family. Called them prior to taking a 4 hours drive to ask questions to make sure it was compatible with what we needed. So we get here. The person who helped us on the phone was a receptionist who answers questions without any doing any research. Shs stated the truck was in good condition. Even the pictures online were deceiving because the pics posted did not include any of the very obvious damage like the ripped seats, divider in the back seat, and more damage in the interior. Some minor dents in the exterior and scratches too. Those are understandable. So we go inside and talk to Nelson the sales person who approached us when we got there. We sat down to discuss the sale. Explained the interior would be a deal breaker. He went and got the manager Frank to discuss the issue. The first thing the he said is we sent a link to you with all sales information. He was referring to a link that explains financing. We explained we had pre-approval from a credit union. Then they inform us that we have to purchase the LoJack. We didn't want the LoJack. They said they could not sell a vehicle without a LoJack. They may be getting a kickback from LoJack but that doesn't mean the customer has to pay for it. With those kind of tactics take your business somewhere else where they are actually selling you something you want and not try to have them force a sale down your throat while getting their pockets lined!! read more

Great place. Friendly service, no pressure or hassle. Robert Salas showed me great vehicles to match my want list items! I walked out with a fantastic deal on a brand new car thanks to Robert, Jesus and K.C. All great guys that worked together to make sure I was happy! Highly recommend for new and used car buying! read more

Madera Ford - My new 2020 Ford Eco Sport! - Car Dealers Near Me - Madera, California

Mitch did a great job! Ordered our van in November and picked it up today. Took a while, but that's covid for you. Mitch always kept us informed. read more

Buyer beware. the sales person Nathan ....lied to sell us a truck. we specially asked for a high out put Diesel and he confirmed positively it was ....we now know a couple days after purchase that its not! the GM of the dealership Sean...he did not know there was even such a thing ...so not knowledgeable at all! Now Nathan salesman tells a different story ...a lie ...and no one will respond and apparently the owner or GM doesn't care at all. I would suggest going to a more reputable dealership and IF you must or see a vehicle their to buy ....MAKE SURE you record and or video all conversations because if something goes wrong , they will not make it right or even bother to call you back ...a recording would make a smalls claim case or a claim anywhere against them much easier. i wanted to check into their warranty vs a lifetime power train with a different dealership ...and because I called while making up my mind ....this infuriated the salesman Nathan...he wanted the sale to go thru so fast and Is not truthful ....its whatever it takes to sell a truck. Now I cannot or will not service vehicle there because I can only imagine if they did something ....they would not remedy the issue nor even talk to you about it. HORRIBLE CUSTOMER SERVICE ....and that is a huge part of buying something. read more

Everyone we dealt with was great. I would only say that they have false advertising. They have add ons to the car you want that's not in the price they advertise. We still bought the car but just be careful and ask them the exact price before you go there. read more

There was a vehicle on the website listed as available. We called to make sure it was still on the lot. The salesman, Frank, told us the had walked right past it when he came in that morning. He was going to take a pic and send it to us. Well an hour passed. We contacted chat. They told us the truck was there to head over. So we got in the car, then Frank called. Said the truck wasn't there and started giving a bunch of excuses. We had 3 different calls telling us all different information. We never did get a straight answer if the truck was there or not. I would never buy a vehicle from them. They're untrusting. read more

David always gets me right when I get inside the building with drinks on him. Works with you and not against you. Never once tried to up-sale us during the conversation. I loved my experience at the Madera ford. read more

Team Robert and Abel hooked me up with a great interest rate quickly, smoothly, and professionally.

I wouldn't buy or lease from them again. They get you to buy or lease, but when you need something from them, they are not concerned about your needs. David was a nice salesperson to work with, but after that, we couldn't even get a copy of our contract. Very frustrating. read more

Well I had some issues with a brand new truck (purchased from another dealership) with 500 miles on it and madera ford was able to get me in the next day. All other ford dealerships couldn't get me in for a week. So I went ahead and had Dan at madera ford help me with the issue. They figured out the issue and replaced the part in a very timely matter, about a week later same issue came up. I called Dan and stated the same thing happened, madera ford was very apologetic for this and was told to get the truck back to them when I could. Anyways they contacted ford and did some testing and realized it was the EGR valve and had went bad. They asked if I could leave the truck overnight, which I did. They had overnighted the part and had the truck back to me and part replaced the next day. Over all it's a smaller dealership but service had great communication though out the process and very friendly and helpful staff. Had a great experience , can't complain about anything. Don't hesitate to get service or anything done at madera ford. Big thanks to DAN in the service department. read more

Horrible service. I traded in my vehicle here and they did not send in the payment for two months. My credit was affected because they did not do their job and send the check to the previous lien holder for two whole months. read more

Tried to buy a camaro 2ss from them and the manager called me saying i wasted his time and they screwed up my credit i went to buy another car from another dealership and they said they couldn't get me approved because madera ford contacted 10 banks to get me approved on there's. i dropped 30 points on my credit‍ read more

My sons car broke down. He is in his last two semesters of college 200 miles from home. His car is 15 years old and the amount to fix it surpassed the amount of the cars value. We decided to find him a car that would at least get him through college and at least a few years after graduation. Giving it was within our budget. We had an amount of about $150 per month or a car for less than $1,000. We had looked on line and found a car for $800. We tried contacting the person placing the add. We weren't getting responses and the photos showed a dealer plate advertisement where the plates would be. So we called the dealer and asked for the name of the person who was on the add. They had no such person, I asked about the car. The guy on the phone was unfamiliar with it but would check then call me back. In the interim I heard from the guy selling the car. I decided I did not need to be mixed up with this car. I headed down to the dealer which is Silva Ford in Madera. Jordan showed me a car after I explained what I needed. However the first car was a manual tranny and my son could not drive a stick. He took me to another vehicle. We drove the car and I was happy with the vehicle. They worked with me on the deal and we made it work. We purchased a 2008 Ford Explorer XLT. The car was very clean, 1 previous owner with a superb CARFAX. The records showed that the previous owners kept the car well maintained. The entire sales and credit team were a "Class Act." We are happy with the car, so happy that I decided to keep this car and give my son my car. My son could not be happier... Thank you Silva Ford for your care and customer service! read more

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