Adrianna the inside attendant is always soooooo happy and super polite. She's personable and is always so full of energy. It's always a "Hello Friend, How are you?" "Good bye Friend , have a good day" nothing beats that to start off. She is AMAZING, her customer service is top notch. She knows about the products and the services they offer. She needs a raise because she makes everyone feel appreciated and that makes everyone feel good. We come here every week for a car wash. The guys here are amazing and they do a great job. The car is always super clean and smells really good. We have a package deal and we get all the car washed almost every week (with the exception of a rainy forcast.) read more

I'm an older woman age 72 I needed air in my tire They were too busy to help me Unreal I'll never go back From the moment I entered, I asked politely. They kept telling me to speak to the skinny guy ?!? Their words Then manager I visit this car wash two times per month and fill up with gas read more

First the guy who asks you what car wash you want tried telling me that wiping down my dashboard board was an extra charge that I would need to get it detailed! Are you serious? Then I went inside to talk to a manager, the attendant told me the manager is around there, as she points outside I find the manager ( super nice understanding guy) I have to try to flag him I tell him what happened I go inside to pay, and it's just more bad customer service and bad excuses First time here And I won't be coming back read more

I haven't been here in some time but it is so sad that this industry is being targeted. It is so unfair, immoral and unjust. I was happy to support this business and its employees. It's soooo nice to get your car washed. Yes the price has increased but so have expenses. I just love having the interior windows cleaned, the interior vacuumed and just how the car smells after it has been washed. Thank you Madrona Car Wash. We hear you, we see you, we support you. Ok, bye. read more

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Paid $236 its suppose to be a detail they missed the back and front i have to finish cleaning not going back read more

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I am willing to give your business another try today. I dont like to go to the manager to point out my last experience. I feel at that point I may be getting special treatment just for a review. I will see if the quality of service has changed or if my initial experience is the par for the services to be expected. Thank you for acknowledging my review and I will give your business a second chance. read more

Put a vape inside my center console before leaving my car to be washed, returned home later and the item was gone. Either trashed or stolen at the car wash read more

The worst car wash service I've been too. I've taken my car there a few times and each time I come out disappointed. I will never go back again. i would rather pay $8 at Costco drive through rather than this place. read more

I drive past this car wash every Saturday while running errands and this time around, I decided to give it a shot. I can already tell you I won't be back and that's just after driving up to get the wash. It's hard to tell who is an employee or a customer. The employees seem oblivious to customers entirely and don't seem to be very friendly. It's clear some of them should not be in a customer service environment. For the price, I'd expect much better. Well, at least the wash was decent. Not much else to say. read more

I had one of the worst car wash experiences I've ever had at this location today. My fiancé recommended this place since he used to come here a couple of years ago and always had a good experience. I trusted his suggestion and drove all the way from Long Beach to Torrance specifically to get my car washed here. Unfortunately, things have clearly changed for the worse. When I arrived, I explained my situation clearly, my car had been parked under a tree for about a week, so I mainly needed the outside washed, and only a light vacuum inside (without moving or touching anything). The employee called his manager over, and from the start there was poor communication and judgmental behavior. The manager questioned the condition of my car, even though it's a brand-new 2024 model that I purchased straight off the lot. I used to work at a dealership, so I know what proper detailing should look like. They recommended a $150 detail, which was well over what my fiancé said the washes used to cost. After explaining my budget, they agreed on a $65 wash and wax. I paid cash inside the attached gas station and received a yellow receipt. From there, everything went downhill. While my car was being washed, I noticed employees constantly looking over at me and talking among themselves, it honestly felt uncomfortable, almost like being at a nail salon when you know they're talking about you. Then they started waxing one small area of my car and switched to polishing instead, as if they didn't know what they were doing. After partially polishing the back, the manager asked me to come over, then decided to cancel the wax and only charge me for the wash, promising a refund for the wax portion. Inside, the cashier gave me an attitude and said she didn't know how to refund the money, even though it's the same business. She printed out a card-style refund slip and asked me to sign, even though I had paid in cash, which made no sense. At that point, I told the manager I just wanted to leave, the experience had already been stressful and frustrating enough. To make things worse, when I returned to my car, one of the workers was spraying chemicals inside the car, even though I clearly said I only wanted it vacuumed. He sprayed directly near the USB ports and open cable areas, which could cause electrical issues later. My car was still running when I got in, but it wouldn't move at first, I had to restart it, and the workers were laughing at me while I was trying to figure it out. For $65 (even $25 would've been too much), I got a half-done job, poor communication, and rude, unprofessional customer service. The interior wasn't even vacuumed properly, there's still sand in the back from a recent beach trip that they clearly didn't bother to clean. I don't understand how this place maintains good reviews on Google, but after reading the one-star reviews on Yelp, I completely agree with every negative one. Terrible customer service, careless workers, and a manager who doesn't take accountability. If you value your time, money, and vehicle, avoid this place completely. I will never return and will make sure to tell my friends, family, and community to steer clear of this location. Update: 11.3.25 - I am not the only review that had these issues and I can provide others with screenshots of others reaching out with similar experience. Don't waste your money, time, or peace here. read more

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I don't want to award only one star I want to award 5 because the lads work so hard and do a great job of cleaning. How ever I'm in a situation, my car keeps letting scratches from there, a brand new "R" shaped scratch on my hood? The scratch is not to the metal it'd a surface scratch deep enough to actually see it. My steering wheel has been completely ruined with deep scratches on one side of it. Again from leaving the place. I bought the car brand new last year 2024 and have never had my car washed anywhere else. Since then scratches to my paintwork hade appeared. I have never said anything because is there any point really I hear they won't do anything anyway. I'm just gonna have to cancel my subscription and clean the car myself oh well. It's just a shame I hade this damage to my car. Like I say on Friday brand new scratch appeared what looks like a letter "R" scratched in to my paint work. I think if you have the hand wash and watch them you will be fine. They're all so nice but I can't for the life of me work out why my car keeps getting scratched there. read more

Absolute worst $30 basic wash you can get. Completely half-assed it and didn't even bother to wipe the bugs off the grille until I asked him. Also didn't bother to fully dust the dash or vacuum the dog car off my leather seats which would've taken no effort at all. Never coming back here. read more

My second time at madrone car wash. I come here for just a bit of extra interior care that I won't get with automatic car washes. Because let's face it when I'm living in dusty Los Angeles city it doesn't matter if I get more frequent car washes if it takes two days of outdoor parking to diminish the affects of my wash. They get the major components both outside and inside of my car so it's less of an eyesore haha. It took them 20 mins from start to finish on my shine & protect car wash just like last time. There were specks of white probably from the vacuum, dead bugs still on my windshield, and a finger smudge print when they were done. But these guys work hard, are bending and stretching to cover terrain on your car. I just wish the advertisement for the four levels of car washes didn't promise as many services as it does. It creates high expectations which often lead to greater disappointments. I see it as an enhanced basic car wash and would like to assess if the value justifies the price. I've gone twice so Im a repeated customer -- it's okay/ usable. 3.5 stars. I wouldn't choose the fourth option for the exterior wash because I've seen what they do at the second level, and it doesn't build my anticipation for the fourth level. If I ever try the interior detailing for $65 one of these days I'll let you guys on yelp know how it goes. read more

Madrona Car Wash - Black marks are bugs on windshield after service - Car Wash Near Me - Torrance, California

Car had wate spots had to tell the guy clean alot of spots up windows were dirty interior was dusty

DONT COME HERE!! Paid $155, for this fuck ass place to leave my car with deep scratches. I went back to confront the manger and he walked away from me 3 times claiming it isn't possible and left me with no refund. I watched them not be careful with their supplies there's no excuse. Just terrible management and job! read more

Purchased a booklet for the "Best Wash." Came in on Sunday, Mar 23rd and the detailer missed some noticeable spots and did not wipe down the bumpers. Called the car wash to speak to the manager about my concerns. However, she was very indifferent and did not seem to care. This is really disappointing, because I have been a loyal customer for many years. As a result, I will be taking my business elsewhere. read more

I was charged for a higher price after taking my car 2 weeks ago and they would not adjust the price.

The best carwash in the South Bay Area! These guys work hard and do the best when cleaning your cars!

Great quality wash and for the value it's great. The guys here are super thorough with interior cleaning.

I would stay away from this place if you value your time and money. This was the worst car wash detail service I've ever had. Very poor communication. My jeep was left looking horrible. The wax job was half done. This place used to be great but now they don't even care. read more

They do a fairly good job, but there is one super rude skinny guy with a really high pitched voice in the beginning/when you leave them your car. read more

Good place good people good service. It's worth the visit. I come here all the time to wash my car. read more

Madrona Car Wash - Tickets - Car Wash Near Me - Torrance, California

This place does not have their business in order. I pulled up to get gas and to get my mom's car washed. Cooper asked if I wanted gas or a wash and I said both. He told me I would have to go inside, pay first, then put gas in the car, then get the car washed. I followed instructions and went inside, waited in line, and when I got to the cashier, she tells me I needed to get a ticket for the wash first. So I explained what I was told and, to her credit, she helped me figure it out without sending me back outside again. Apparently a customer in front of me was told the same thing and he just left without being serviced. The cashier was friendly and professional to me. I got back to the car, and another lady comes to write a number on my windshield. I wait in another line inside my car. When it's my turn and I get out and leave my car, the same lady stops me to ask if I have a ticket. I said no. And a confusing exchange ensues. Cooper walks and tells her I paid, and she waves me off, shaking her head (like I'm the crazy one). Not friendly or professional and definitely not a good experience. The final outcome was fine. The car was clean. I am a good tipper and won't take out my frustrations on those not involved. But this treatment was definitely not what I needed on a Father's Day Sunday. The kicker is the I got an upgraded car wash with a scent. Thinking it would be scented upon getting in, I was dismayed to find that the scent was a plastic covered cheap air freshener. See photo. I don't recommend coming here and hope they get it together. read more

Madrona Car Wash - Car Wash Near Me - Torrance, California

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THEY. SCRATCHED. MY. CAR. The scratch is SO DEEP that it ripped my paint protection film PPF wrap (see attached photos)!!!!!! UGH!!!!!!!!!!!! Do NOT come here unless you want your car MISHANDLED and DAMAGED. BACK STORY: I'm currently 0/2 for car washes in the area and was surprised when I passed by this place the other week and saw it had decent reviews on Google. I came here for the first time yesterday at 4pm and got a hand wash ($55). At first I was impressed by their policy where if it rains within 5 days of your wash, you can come by for a free wash! I waited in the main waiting patio area the whole time, confused why I couldn't see my car. I noticed too late an uncovered waiting area PAST the mechanical car wash and saw that was where hand washes were done, and walked over there by the time my car was almost done. When my car was done, I just approached my car on the driver's side, tipped the attendant, and went to run my next errand nearby. It's only when I got to my next location, parked my car, and looked at the passenger side that I was HORRIFIED to see a DEEP BLACK GASH on the passenger door that had RIPPED THROUGH my paint protection film wrap and damaged the body of the car. I mean, just LOOK at the photos and the black marks on the passenger door! That photo was taken only TEN minutes after the wash. I didn't have these marks or this scratch at 3:45pm when I left my home to go to the car wash, and here I am post-wash with a damaged car. They should have noticed the marks and cleaned it. But OBVIOUSLY because THEY are the ones who made the marks and scratched through my PPF and DIDN'T NOTICE, they didn't clean it. They were also pretty careless with the toweling. See my photo where towel pieces got caught on my decal and could have broken the decal like another car wash in the area did before. EXTREMELY!!! UPSET!!!!!!!!! read more

Madrona Car Wash - Careless toweling that could have broken off my decal (again) - Car Wash Near Me - Torrance, California

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Prices have stayed consistent and customer service is still great! Never have an issue with how my car turns out. read more

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Fast, clean detailed services. Staff is pleasant even though they are extremely busy.

Very good service with great prices. Always a favorite place to get the car washed. Thank you. read more

Madrona Car Wash - Car Wash Near Me - Torrance, California

Great service, friendly staff good quality wash i love the wash location and the friendly faces

Great at what they do, my car lasts a lot of time clean after I take it to Madrona Car wash. The workers are very friendly and helpful

So convenient. And has great promotions if you are signed up. Always have a great experience

It was just a normal car detail I would say. My car still had smudges and some dirt that you can see with the naked eye. I paid $77 for deep clean shampoo carpets and mats, shine, and car wash. read more

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I love Madrona Car Wash! I come here anytime I need a deep clean. I highly recommend this place to everyone.

Great costumer service! Great! Service and good cleaning! Definitely coming back my kids loves it

Ruined my car and my paint!!! Paid for a deep cleaning service 150$ and they left my car with scratches and paint damage. Owner refused to take accountability for his own mistakes, refused to even talk to me. Do not come here. read more

Clean and friendly environment Amazing and friendly staff Been here since 2014 and happy withbthat read more

Madrona Car Wash - Madrona carcass - Car Wash Near Me - Torrance, California

Good service great customer service great service great service great customer service great customer care

it was okay.... i went on a sunday and it was packed... so it took a lot longer then going to my usual spot. one thing i found odd... they have fixed prices the car washes... but when you go in to pay... there's a fee for the size of your vehicle... i have a Honda CRV... its a small car but i go the fee added... i've never run into that at any car wash i've been too.... whomp whomp :( read more

First Time Here--Blown Away! I brought my Tesla Model Y to Madrona Car Wash for the first time, and I have to say--I'm beyond impressed! My car was filthy inside and out. Between the dust, road grime, and my dog constantly making a mess of my white seats, I wasn't sure how clean they'd be able to get it. But wow... they absolutely delivered! My Tesla came out looking brand new--the exterior was spotless, and somehow, they managed to restore my white seats to perfection. No streaks, no leftover smudges, just crisp, clean upholstery. Even the smallest details, like the door panels and center console, were wiped down perfectly. The staff was friendly, fast, and thorough, and the whole process was seamless. I was in and out in no time, and the quality of work far exceeded my expectations. If you're a Tesla owner (or just picky about your car like I am), this is the place to go. Definitely coming back! Highly recommend! read more

Very nice job! The guy cleaned up a lot of tree wax that fell on my windows! Very nice!

Scam place. They never washed my car. It's all my fault that I believed them and left the place without checking my car. When I get home and noticed that my car is still dirty. I came back the place and showed them. Their manager who is older Hispanic male said they washed my car and when I show all dirty spots he says this is how they wash the cars. When I asked them to check the camera they refused to do. These are the pictures I took less than 30 minutes after the car wash. Never recommend this place to anyone. Stay away from this scam place. read more

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