I've been dropping off my Amazon returns here for years! There's no charge & no need to pack your…read moreitems. The store is conveniently located in Kapolei Shopping Center. What keeps me choosing this store is that the staff is so quick, friendly & efficient...they know their job & do it well! I'm in and out and on with my life in minutes usually! They can help you figure out order issues quickly & guidingly if needed too. And they're really personable. 5 stars every time!

I recently had to return a treadmill I purchased on Amazon and this was the nearest UPS store…read more I had such a pleasant and fast experience that I had to show my appreciation by leaving a 5 star review for the staff here. Upon entering, I felt a bit anxious returning such a big machine. Worried I was not going to be able to return it or worried I was going to be given a hard time. Boy was I wrong! Upon entering, there was a line but it moved quickly. Once it was my turn, I was met with a professional and pleasant "hello, I can help you here". The young lady that helped me completed my refund within a minute! All the while making me feel welcomed and not rushed at all. The entire staff that day could teach a class on customer service to a lot of businesses that lack it because they nailed it. I was extremely blown away at their efficiency and their customer service. Mahalo for all you do!

I went to OfficeMax in Waipahu hoping they had the scanner I needed for my business. The store was…read moresuper clean, and there were plenty of employees around to help. I worked with Janai, and she was great. They didn't have it in stock, and actually no one on island did, but she went the extra mile and found it $40 cheaper online and told me right away. They price-matched it on the spot, and we got it ordered to be delivered straight to my door in about nine days, which is perfect. She also let me know that if I find it cheaper anywhere within two weeks, I can bring my receipt back and they'll match it again. They even let me use my rewards, which was a nice bonus. Only downside is they no longer offer a military or teacher discount, which is a bit of a bummer. But overall, a solid experience. SYOY! Deb B

I have been going here consistently for past few months and everytime I have gotten amazing…read moreservice. Aldrin specifically has helped me most times. From the moment I walk in he is there to help. He walks with me, helps me find what i'm looking for, answers all my questions, checks me out and has even helped me load up the car!

Who needs a last minute sign on graduation day?? Professional Image Kapolei saved the day! I…read moreneeded a poster board printed within hours lol. Normally I send my order to Office Depot for same day printing but I called and they said they wouldn't be able to print it that day. Then I went to Walgreens who said they're backed up 4 days. Went to UPS store they couldn't help me either. I was losing hope and praying bc i didn't want my son to be the only one without a poster or banner (I found out a day before that he was walking and had to scramble finding pictures and designing). I remembered this shop in Kapolei and called. Say helped me and said absolutely he could have it printed within 2 hours. He even emailed me first so I could email back my file to print with instructions. I sent him 3 files for 3- 18x24 poster boards and told him which is the main one I need if he can't print them all. He called me to clarify and said he could print them all and attach them to poster boards within 2 hours. He actually had them ready within 1 hour and cleared counter space for me to attach my sticks to the boards. The posters printed matte, while i would've preferred glossy, but hey, my son had boards! Wonderful customer service, accommodated my last minute order & price was very good too at $36/ea (cheaper than Office Depot). 5 stars all the way! P.S. they have USPS services for your mailing/shipping needs!

Needed a sign for graduation. They were very quick with the initial draft and with any fixes…read more Prices are reasonable and sign was ready really quick. Just have to be patient with the one guy working by himself in store that was rolling around on the chair, especially with a line.

Friendly Love that no matter how many times I've come to the…read morePEARLCITY location: Friendly Patient Very helpful FedEx shipping or the copy center they are so helpful

Very convenient for various tasks. I often need to pick up my fedex deliveries. Courteous workers…read morealthough sometimes they seem overloaded with questions from customers.

Service is good here overall and very prompt when I need to return things from Amazon…read more Customer service is usually up to par here but not today. I get to the counter and the employee scans my first item with no problem. When it came to the second set, she goes "oh that's whole foods so cancel the return" and turns around and moves on. I'm like ok. I'm assuming she met change the receipt to ups receipt so she can process my return?! But beforehand, what happened to hi, hello, how can I help? Or hi, making a return? I get it, it's the holidays, it's going to be busy...still a friendly, helpful attitude would be nice.

This location is perfect for me, it's close to home. I have gotten Passport pictures taken here, no…read moreissue. I have returned Amazon items here, so fast, convenient, no issues at all. If you're only dropping things off, it's so easy and fast, it's amazing. But if you're sending items, I would go elsewhere. The first time I had to send out 5 packages, it was a Saturday and USPS closes early so I went to the UPS store to send my packages. The girl put in all 5 package information, come to find out she put it in wrong in the system. So she had to start all over again, and do each package individually. The line got long after me, so I felt bad. Good thing another worker was there to help her and guide her to do it. The second time, I only had one package to send. The worker asked me if the address was correct on the screen, and I told the worker it's missing the apartment number. So he fixed it, showed me the screen and asked again "is it correct on the screen" and I said "no it's still missing the apartment number" I think the manager had to step aside the worker and guide them how to properly fix it. It did get fixed, but they over charged me so much. My packages are pretty much the same size and weight but one was under $10 the other I got charged $22. The customer service is pretty good though, they are super nice and friendly. This location is best for dropping off already ready to send mail, passport pictures from my experience. I would go back to do those services but not going to send mail through them.

I had to create certificates for my team. I looked no further than OfficeMax. The last time I came…read morehere, the printing to him took such great care of me. It was no different today. They're always packed and busy with lots of guests and they do their best to take care of them one at a time. You have to have patience when you have a project to do here because they have to do these printing as they come and they already have several orders from the day. I usually send my work to their email, but it was too big of a file so the person taking care of me sent a link of my Canva work to their Canva and they were able to print it on their end. Three people helped me and they were all very cordial, respectful and helpful. One helped me decide which paper I should use for the work I did and I was very pleased with the results. I would choose this place for printing every time.

Jason in Printing at Office Max you are an absolute gem…read more Mahalo nui loa for your dedicated expertise. I always find Kapolei Office Max has the best staff which bodes well for management, today Jason your excellent 'above and beyond' attitude and service hit it out of the park.

Support local! This company is amazing, super responsive, fast, friendly and professional. Have…read moreused them for faxing and shipping before and today to have some programs printed. Emailed them late this morning and they are already ready for pick up. You cant get better than that! And the pricing is very reasonable.

Whether it's shipping a pkg or making a poster/ banner, Kyle and Shelley are always so friendly and…read morehelpful ! I recently asked them to do a large poster for a graduation! I couldn't be happier with the awesome job they did!

The service here is consistently exceptional -- every visit is quick, friendly, and efficient. I…read morelove how clean, bright, and organized the space is; it actually makes errands for a busy mom feel easy. The 5-minute quick-drop stall is a game changer-super convenient, in and out with no stress. Whether I'm shipping, printing, or doing a quick return, this location always delivers smooth service. Highly recommend this UPS Store for anyone in the area -- reliable, convenient, and always welcoming.

No customer service provided. When I walked in, no how can I help you. When the transaction was…read morecompleted, no have a a great day or thank you.