What a wonderful experience! Our showroom experience in the Folsom store was easy, informative, and…read morepressure-free. Thank you, Greg! Our hot tub was delivered Friday (flawlessly). Greg even checked in to make sure everything went smoothly. The electrician got it wired up Saturday (yesterday). My family enjoyed our first soak last night and it was pure HEAVEN!! Victor is coming out Tuesday to walk us through maintaining our hot tub. Top notch service all the way around! WORTH EVERY PENNY!!!

First time in 5yrs of ownership, my Hot Springs spa sprung a leak. Called The Hot Tub Store who…read morequickly arranged for a service appointment. Rainy, cold day... fully expected a cancelation/reschedule call. Nope. Benjamin called to talk through the issue and proactively assure that the service truck was stocked with materials that may be required to complete the job. Both Benjamin and Chuck showed up on time and were extremely professional and courteous. Their experience was evident immediately - not only did they quickly isolate my leak (which I'd have never found), they also addressed some other lighting issues I didn't even know I had. They also assessed my tubs chlorination levels and gave me some excellent feedback. Could not have been more impressed with both gentlemen. Benjamin and Chuck's performance and that of The Hot Tub Store Service Dept. was outstanding.

Really good service. Showed up on time, gave me really honest feedback. And didn't try to take…read moreadvantage of me. I'd highly recommend him. An honest, good worker. With high-quality work.

Ace Pool Plastering refinished our pool. They were easy to work with and went above and beyond for…read moreseveral little items I requested. The team was informative and communicated well throughout the process. They were efficient with their time and finished the job within the agreed upon schedule. They were reasonably priced (not the cheapest, not the most expensive). The pool looks great! I would recommend them.

I needed some decorative rock installed on my front and rear yards. After several bids, I decided…read moreto go with Diamond Landscape Hardscape. I liked the ideas Junior (the owner) suggested to me, based on my budget. He was responsive through texts after his first visit for an estimate. His price was competitive so I decided to hire him. On the day of the job, Junior and his crew arrived on time and went to work right away. They worked hard and quickly and were able to do the job in a day and a half. The job I had him do may have been a small project but he was accommodating and they did a good job. I'll keep him in mind for any future landscaping projects.

they take many days to reply to each message and finally said that they have minimum sq ft…read more Apparently that is all that matters to them

Hired Chad to do weekly pool service at our new home. We struggled with algae for a month and a…read morehalf before I let Chad go as he never solved the problem. Our PH was always off and he would say he was coming and never showed. THEN!!! He continued to invoice me for TWO MONTHS after he no longer worked for me. Super shady.

Chad is knowledgeable, friendly and can quickly turn around a troubled pool. He is reasonably…read morepriced and reliable with the pools weekly maintenance. Highly recommend.

My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL…read morehappen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed.

I am extremely happy with how David and his crew designed and completed my pond and waterfall, and…read morein just one day! They also installed lighting that accented the pond and trees. David is communicative and honest, as well as knowledgeable and customer oriented. His crew is hardworking, with good landscaping skills. I highly recommend Santana Landscaping services. Thanks David and crew!!

My wife and I built a home on 10 acres in Pilot Hill, CA, last year. I had installed all of the 6'…read morefencing surrounding the upper 3 acres where the house and pool sit. I had also installed a large automatic gate. At that point, we were ready to hire a landscape company. We knew we wanted decorative rock to surround the house (we live in a very high fire risk area), and we wanted grass surrounding the pool and patios to keep dust down and create a microclimate. (We have a well, and have good water pressure.). We found Santana Landscape Hardscape online and read all of the reviews, which were very good. I reached out to the owner, David, who was great on the phone and clearly knowledgeable. He came out to walk the property with me and my wife a few days later, understood what we wanted, and made excellent suggestions. The scope of work was pretty extensive. They had to grade, finalize drainage, install a large irrigation system, install approx. 40 yards of decorative rock, install metal landscape borders, place boulders, finish out the area surrounding a raised bed with stepping stones, build steps into a slope, and install fence posts. They just finished the job yesterday (it took about 8 days). We are extremely happy with everything David and his crew did. They showed up at about 7:30 a.m. every morning, were hardworking, cleaned up after themselves each day, answered any and all questions we had along the way, and basically did everything they could to make sure we were happy with each days' progress and the quality of the work (which was excellent). We were extremely impressed, and have already asked David to come back for the second phase of our project, which is putting in the grass. We highly recommend David and Santana Landscape Hardscape.

Rigo and his family are great. They are hard workers and are honest to what they say. They did a…read moregreat job building our pool and getting the concrete done around it as well. They were super communicative during the whole process and even until this very day. Jose is the operations manager and is an amazing guy along with all the other guys that worked there. I would highly recommend them if you need any kind of services that they can provide.

Rigorous did an amazing job on our new pool. We went from a plain backyard to an oasis. From start…read moreto finish they knew exactly what we wanted and did an incredible work. They were Very knowledgeable, every question we had asked they answered right away. Their work speaks volumes and we recommend them for sure.